Technology as limiting factor for the success of out-tasking or outsourcing processes.

1. Technology as a limiting factor for outtasking or outsourcing processes
Chon de Vries | Pre-Sales Consultant

2. Where does it go wrong – four fundamental pillars
Change
(Pace)
Scalability
Validation
Development &
Innovation
Architecture
Will it work well together
(compatibility)?
How does this affect
our availability and SLAs?
What is the impact on knowledge and
management?
Performance?
Capacity?
New targets set by the
business
Policy plan or IT roadmap
The current system is no longer
adequate
What are the latest
developments (market
research)?
How can I integrate this?
What parties can help us
further?

3. It can also be done differently – Managed Cloud Services
Scalability
Validation
Development &
Innovation
Architecture
Change
(Agility)
Flash
VDI
Applying targeted
innovation (efficiency &
flexibility)
Unified BOYD
Orchestration
& Automation
Pre-designed
Tailored to your
situation
(personalisation)
(Hyper)
Converged
Compatibility and interoperability tested by
partners and vendors
Market-based best practices
and design guidelines
Being able to
dynamically tailor
performance and
capacity to your actual
needs

4. Portfolio – Managed Cloud Services
Service Management
Private
Converged
infrastructure
as a Service
Storage as
a Service
Enterprise
Infrastructure
as a Service
Infrastructure
as a Service
Backup as
a Service
Orchestration/automation
Partner
Services
HYBRID
Ownership Location Management

5. Example Case study
Business benefits
Industry
Challenges
Solution
• Industry
• Introducing a new Oracle environment
• Fast rollout
• Compatible with Oracle applications
• Jointly managed (application and infrastructure)
• A future consolidation platform for replacing
existing environments
• Private IaaS obv Converged Infrastructure
• Validated design (all parties concerned)
• Partner an ecosystem
Validation based on market-based best practices
(by vendors & partners)
Flexible management agreements (in this case
our responsibility for management extends to the
hypervisor)
Separating applications and environments using
a secure multi-tenancy
Scaling performance and capacity easily and
quickly (start small, grow big)
Pay per use

6. Example Case study
Existing tennant – A
PROACT Services
Service Management: ITIL based support
Service Delivery: Strategic reporting on KPI’s / SLA’s
Professional Services: Transition, implementation and migration
Monitoring Suite: 24 x 7 Proactive monitoring & Remote Management
End-to-end
Secure Multi Tenancy
(Compute, networking &
storage)
Application suite
Future tennant – B
Future tennant – C
Customer – Primary DC Customer – Secondary DC
Off site DR copy
Private IaaS
(Converged Infrastructure)
Virtual Data Center
New business
application
Off site backups
Backup Vault
MPLS
Secure Multi Tenant

7.  Dynamic dashboards
 Tailored to your specific
situation
Proactively managed

8.  Alarm console for incident
management
 Incident classification (ITIL
- Severity levels)
 Prevention is better than
cure
Proactively managed

9. Continuous Service Improvement

10. Over
3500
projects
Being managed
30 petabyte
data
450 certified
consultants
Suppliers
Status
Certified
ISO9001
ISO27001
24/7
in-house
support
Our knowledge and experience makes a difference

11. Workshop “Mastering the Cloud” 6 November, in Utrecht
You will gain an understanding of the topic on the basis of:
 Various analysts' opinions
 (Im)possible strategies based examples from practice
 Contractual do's and don'ts
 Public, private and hybrid models
 Potential showstoppers for cloud utilisation
 The criteria for selecting a provider
 An insight into day-to-day operational interaction
 A business case blueprint
Interested? Contact your Proact account manager or register directly at
info@proact.nl

12. Thank you!