Universiti Utara Malaysia hosted a technical communication workshop for KASTAM in Alor Setar. The workshop covered introductions, types of technical writing like informative, analytical and persuasive documents, and the writing process. It also discussed speaking skills for presentations. Technical communication involves conveying technical or work-related information to various audiences clearly. It must be supported by facts and be precise. In the internet era, technical communication can incorporate multimedia elements.
Facilitating learning through competency based training programs - AccordAccord
Accord is a leading provider of competency based training and consulting founded in India. With 31 years of enabling organisations to succeed, we are one of the oldest and most reputed training organisations in India.
We serve the international market through our sister company, Accord Business Solutions Pte Ltd, in Singapore.
We cover 4 broad competency domains - Leadership, Culture & Diversity, People Development and Business Skills.
Facilitating learning through competency based training programs - AccordAccord
Accord is a leading provider of competency based training and consulting founded in India. With 31 years of enabling organisations to succeed, we are one of the oldest and most reputed training organisations in India.
We serve the international market through our sister company, Accord Business Solutions Pte Ltd, in Singapore.
We cover 4 broad competency domains - Leadership, Culture & Diversity, People Development and Business Skills.
Despite Learning measurement frameworks like Kirkpatrick and Philips ROI that have been around for so many years, defining meaningful measures still continues to be a big challenge for L&D. ‘E’ has become the most ignored in ADDIE.
We talk to an experienced panel about the unsatisfactory current state and what needs to be done to improve the importance, visibility and value of measuring Learning effectiveness in the real world. We focus on how to collect actionable insights about learning effectiveness: not only seeking to answer, did learning achieve the desired or intended result, but also why/why not.
MOOCs for Employee Learning – Practitioners View – Online ForumLearningCafe
Currently there is limited discussion on the use of MOOCs (Massively Open Online Courses) for organisational or employee learning. Given that MOOCs are being dubbed a game changer in the academic world, Learning Café did some thinking and made this call:
MOOCs (Massively Open Online Courses) can be a mainstream employee learning option. It offers cost effective solutions for organisations with the benefits far outweighing the challenges. L&D/HR need to be proactive in exploring and including MOOCs in learning strategies.
To back this call, Learning Café formed a working group – MOOCs@Work comprising of experienced learning practitioners from leading organisations including Suncorp, QBE, IAG, Red Cross Blood Services, Royal Australasian College of Physicians etc. The working group has been hard at work exploring, developing a framework and methodology for effective deployment for employee learning.
This online webinar presents the work done so far and provides direction for Learning/HR who are considering including MOOCs as an employee development. Webinar covers:
A framework to deploy MOOCs for employee learning as part of the learning strategy and design.
How NBNCo plans to incorporate MOOCs in their learning strategy and processes.
The fours scenarios of how using MOOCs for employee learning will play out.
Panel discussion on the opportunities and challenges of using MOOCs for employee learning.
Tim Drinkall - General Manager Enterprise Training at NBN Co LimitedMichelle Ockers Learning CafeJohn Forrest Learning Cafe
Jeevan Joshi Learning Cafe Knowledgeworking
Panelists
Tim Drinkall – General Manager Enterprise Training at NBNCo Limited – Tim has over 18 years leadership experience in Learning & OD for organisations such as Telstra, AGL and Origin.
Michelle Ockers – National Supply Chain Technical Capability Manager at Coca-Cola Amatil – Michelle is an experienced Learning professional, with depth in learning strategy and program development and implementation, project management, stakeholder management and change management.
John Forrest - Director of Extreme Impacts and Allestis. John is a serial entrepreneur recognised for his expertise in scenario planning.
Jeevan Joshi – Founder – Learning Cafe & Director – Client Solutions Director Upside Learning. Jeevan is an experienced Learning and HR practitioner who is passionate about enhancing the capabilities of Learning professions and the digitisation of the Learning function
This course provides business writing skills as they relate to the drafting of emails, memos and business letters. During this course, we will describe and apply structuring and business writing techniques designed to cater for the modern business and international organization environment.
Learning Excellence in Australia - Are we in the race ? Learning Cafe Online ...LearningCafe
Online panel discussion on Learning Excellence in Australia - Are we in the race ? Learning Cafe Online Discussion was held on 5 July 2013. This is the slide pack for the webinar. recording can be viewed here.
https://www1.gotomeeting.com/register/601941520
So where does Australian organisational learning stand on the world stage. Are we aspiring for excellence or just cruising? Is the tall poppy syndrome at work? The Australian academic sector (Universities and Schools) has a structured and focused approach to defining what excellence in learning means and how to achieve it. This approach seems to be missing in organisational and corporate learning. Maybe we are running so fast that we may never stop to improve our running technique. We talk to an experienced panel that architect and manage Learning in their organisations to deliver business results. We will ask what Learning excellence means to them and how they plan to get there
Learning Objective: Examine the elements to constructing superior resumes
Having an efficient and strong resume will greatly improve your chances of landing that dream job and starting your career on the right foot. Creating the perfect resume takes practice and skill. You want to make sure that your resume stands out above the rest without overdoing it. How does one make sure that his or her resume is top-notch and bulletproof? This seminar will give you the scoop on creating the standout resume that will get you your next interview. We will discuss tips such as determining what your resume’s purpose is, supporting your strengths, using appropriate keywords, the benefits of proofreading and bullet points, and proper font usage.
At the end of this seminar, participants will be able to:
a. Identify the purpose of a solidly effective resume.
b. Discern good from bad resumes.
c. Analyze the resume factors that recruiters identify to disregard some resumes.
d. Identify the attributes of resumes that get on the interview schedule.
Bengkel dianjurkan oleh Persatuan Disleksia Mlaysia pada 15-16 Disember 2017 di Pusat Latihan Agensi Dadah, Sungai Petani. En Shibly dan Cikgu Bibi sebagai kakitangan utama. Saya, Zulikha Jamaludin adalah penceramah.
Despite Learning measurement frameworks like Kirkpatrick and Philips ROI that have been around for so many years, defining meaningful measures still continues to be a big challenge for L&D. ‘E’ has become the most ignored in ADDIE.
We talk to an experienced panel about the unsatisfactory current state and what needs to be done to improve the importance, visibility and value of measuring Learning effectiveness in the real world. We focus on how to collect actionable insights about learning effectiveness: not only seeking to answer, did learning achieve the desired or intended result, but also why/why not.
MOOCs for Employee Learning – Practitioners View – Online ForumLearningCafe
Currently there is limited discussion on the use of MOOCs (Massively Open Online Courses) for organisational or employee learning. Given that MOOCs are being dubbed a game changer in the academic world, Learning Café did some thinking and made this call:
MOOCs (Massively Open Online Courses) can be a mainstream employee learning option. It offers cost effective solutions for organisations with the benefits far outweighing the challenges. L&D/HR need to be proactive in exploring and including MOOCs in learning strategies.
To back this call, Learning Café formed a working group – MOOCs@Work comprising of experienced learning practitioners from leading organisations including Suncorp, QBE, IAG, Red Cross Blood Services, Royal Australasian College of Physicians etc. The working group has been hard at work exploring, developing a framework and methodology for effective deployment for employee learning.
This online webinar presents the work done so far and provides direction for Learning/HR who are considering including MOOCs as an employee development. Webinar covers:
A framework to deploy MOOCs for employee learning as part of the learning strategy and design.
How NBNCo plans to incorporate MOOCs in their learning strategy and processes.
The fours scenarios of how using MOOCs for employee learning will play out.
Panel discussion on the opportunities and challenges of using MOOCs for employee learning.
Tim Drinkall - General Manager Enterprise Training at NBN Co LimitedMichelle Ockers Learning CafeJohn Forrest Learning Cafe
Jeevan Joshi Learning Cafe Knowledgeworking
Panelists
Tim Drinkall – General Manager Enterprise Training at NBNCo Limited – Tim has over 18 years leadership experience in Learning & OD for organisations such as Telstra, AGL and Origin.
Michelle Ockers – National Supply Chain Technical Capability Manager at Coca-Cola Amatil – Michelle is an experienced Learning professional, with depth in learning strategy and program development and implementation, project management, stakeholder management and change management.
John Forrest - Director of Extreme Impacts and Allestis. John is a serial entrepreneur recognised for his expertise in scenario planning.
Jeevan Joshi – Founder – Learning Cafe & Director – Client Solutions Director Upside Learning. Jeevan is an experienced Learning and HR practitioner who is passionate about enhancing the capabilities of Learning professions and the digitisation of the Learning function
This course provides business writing skills as they relate to the drafting of emails, memos and business letters. During this course, we will describe and apply structuring and business writing techniques designed to cater for the modern business and international organization environment.
Learning Excellence in Australia - Are we in the race ? Learning Cafe Online ...LearningCafe
Online panel discussion on Learning Excellence in Australia - Are we in the race ? Learning Cafe Online Discussion was held on 5 July 2013. This is the slide pack for the webinar. recording can be viewed here.
https://www1.gotomeeting.com/register/601941520
So where does Australian organisational learning stand on the world stage. Are we aspiring for excellence or just cruising? Is the tall poppy syndrome at work? The Australian academic sector (Universities and Schools) has a structured and focused approach to defining what excellence in learning means and how to achieve it. This approach seems to be missing in organisational and corporate learning. Maybe we are running so fast that we may never stop to improve our running technique. We talk to an experienced panel that architect and manage Learning in their organisations to deliver business results. We will ask what Learning excellence means to them and how they plan to get there
Learning Objective: Examine the elements to constructing superior resumes
Having an efficient and strong resume will greatly improve your chances of landing that dream job and starting your career on the right foot. Creating the perfect resume takes practice and skill. You want to make sure that your resume stands out above the rest without overdoing it. How does one make sure that his or her resume is top-notch and bulletproof? This seminar will give you the scoop on creating the standout resume that will get you your next interview. We will discuss tips such as determining what your resume’s purpose is, supporting your strengths, using appropriate keywords, the benefits of proofreading and bullet points, and proper font usage.
At the end of this seminar, participants will be able to:
a. Identify the purpose of a solidly effective resume.
b. Discern good from bad resumes.
c. Analyze the resume factors that recruiters identify to disregard some resumes.
d. Identify the attributes of resumes that get on the interview schedule.
Bengkel dianjurkan oleh Persatuan Disleksia Mlaysia pada 15-16 Disember 2017 di Pusat Latihan Agensi Dadah, Sungai Petani. En Shibly dan Cikgu Bibi sebagai kakitangan utama. Saya, Zulikha Jamaludin adalah penceramah.
a short briefing was conducted on the 26th April 2017 during ICOCI 2017 as part of the efforts to improve the quality of manuscripts sent to Journal of ICT.
A presentation organised by Innovative Research universities (IRU), with 7 australian univ and 5 Malaysian Univ collaboration.
Dated 7th Nov, 2013 at UTM KL (Menara Razak).
This workshop is highly in demand. I conducted the workshop almost every semester for staff and students. I guess, I am tired of replying emails^^^ so here you are - you can have the whole slides. If you need the handouts too, drop me a line. InsyaAllah will provide you the material at my soonest..
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Model Attribute Check Company Auto PropertyCeline George
In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
How to Split Bills in the Odoo 17 POS ModuleCeline George
Bills have a main role in point of sale procedure. It will help to track sales, handling payments and giving receipts to customers. Bill splitting also has an important role in POS. For example, If some friends come together for dinner and if they want to divide the bill then it is possible by POS bill splitting. This slide will show how to split bills in odoo 17 POS.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Palestine last event orientationfvgnh .pptxRaedMohamed3
An EFL lesson about the current events in Palestine. It is intended to be for intermediate students who wish to increase their listening skills through a short lesson in power point.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdf
Technical communication
1. Universiti Utara Malaysia
Associate Professor Dr Zulikha Jamaludin
Faculty of Information Technology
Universiti Utara Malaysia
zulie@uum.edu.my
URL:http://stafweb.uum.edu.my/zulikha/
Intro
What
Types
Process
Q&A&A
TECHNICAL COMMUNICATION –KASTAM, ALOR SETAR
2. Universiti Utara Malaysia
What we will learn today
Intro
What
Types
Process
Q&A&A
Reading & Writing
•Introduction to the workshop
•Technical communication basics
•Types of writing
•The writing process
•Evaluation
•Activity
•Conclusion
Speaking
•Speaking in public
•Similarities and differences between public speaking and
conversation
•Analysing the audience
•Beginning and ending the speech
•Delivery
•Using visual aids
•Organising the body of the speech
•Activity: post oral presentation
•Conclusion
3. Universiti Utara Malaysia
Technical Communication…where in KSA?
Intro
What
Types
Process
Q&A&A
KSA
K
general working detailed
S
vocational
Content skills
math
Basic arith
statistics
Problem-
solving
reasoning
compare
classify
analyse
evaluate
HR
PR
coaching
negotiating
supervising
Team-
working
Self mgt
prioritising
ambiguity
Fluctuating
w/load
Time mngt
language
read
write
speak
A
4. Universiti Utara Malaysia
SKILL Language
Intro
What
Types
Process
Q&A&A
Language
Reading
To file
Std E/M text
technical
Writing
basic
visualization
business
Speaking
basic
conversational
public
extemporaneous
Different b/g
biligual
Phone reception
impromptu
The language component
5. Universiti Utara Malaysia
R, W, S Search, Generate, Communicate
Read search truth
Write generate analytical
Speak communicate info sharing
component skills objective
Master the Language & terms!
Intro
What
Types
Process
Q&A&A
9. Universiti Utara Malaysia
• Are the squares marked A and B of the same shade of gray?
• Need to prove
• Thus, need to master the language & analytical skill somehow…
Intro
What
Types
Process
Q&A&A
10. Universiti Utara Malaysia
What is TC?
TECHNICAL
COMMUNICATION?
Intro
What
Types
Process
Q&A&A
A process of conveying information,
(of course, the useful one) related to
a particular technical area, to a
group of audience of different
background, including general
audience.
11. Universiti Utara Malaysia
What is NOT TC?
Comics
Poems
Novels
Rhyme
....and all other forms of
writing in the category of
creative writing.
Intro
What
Types
Process
Q&A&A
12. Universiti Utara Malaysia
TC
....must be supported with facts, must be
precise, and can be proven as accurate before
any conclusion be made.
....clarify
Purpose – why you write
Content – what we write
Audience – who reads what we write
Style – how we write
Intro
What
Types
Process
Q&A&A
13. Universiti Utara Malaysia
Examples: PUT FACTS!
Intro
What
Types
Process
Q&A&A
For TC- lots of facts, less logical inferences, almost none opinion
The sun has risen every day of our lives.
The sun will rise tomorrow.
The sun rises too early on workdays.
KDRM officers are fantastic! I like them.
KDRM Kedah involved in administrating and collecting indirect tax for
the government.
There are six KDRM stations in Kedah namely, Customs Alor Star,
Langkawi, Bukit Kayu Hitam, Kuala Kedah, Sungai Petani, dan Kulim.
Tn. Hj. Ahmad Maher Abd. Manaf is the director of KDRM Kedah.
The director of KDRM Kedah is above 40 in age.
Everybody in KDRM Kedah like their director.
14. Universiti Utara Malaysia
Examples: PRECISE & ACCURATE
Intro
What
Types
Process
Q&A&A
Avoid wordy phrases
•afford an opportunity to permit
•at this point in time now
Writes directly
Indirect: “We would like to suggest that you consider
directing your attention toward completing the project
before the commencement of the seasonal monsoon
or rains in the region of the project area.”
Direct: “We suggest you complete the project before
the monsoons begin.”
15. Universiti Utara Malaysia
Examples
Intro
What
Types
Process
Q&A&A
Replace long words
•approximately about
•modification change
Cut off extra words
Most KDRM managers generally agree that all of the
company's employees at all the offices deserve at
lease some degree of training each year that they
work for the firm.
16. Universiti Utara Malaysia
TC in the Internet Era
In the IT era, TC has
becomed very
’rich’, can be done
eletronically, involvin
g multimedia
elements –the
objective is to
communicate the
information easily.
Intro
What
Types
Process
Q&A&A
Must follow proper TC
rules (however you
can still write
chaotically, then in the
readers’ eye you are a
chaotic person, and
that you are attached
to a chaotic
organisation!)
17. Universiti Utara Malaysia
The forms of writing
The
document
informative analytical persuasive
Intro
What
Types
Process
Q&A&A
18. Universiti Utara Malaysia
TC: Informational, Analytical, Persuasive
types explanation example
Informativ
e
Convey facts
without bias
A report on your visit to UUM
A list of performance indicators used by
Alor Star Office
A report on the release of tax exempted
products at BKH
Analytical Interprate based
on facts
A comparison report regarding KDRM
visit to UUM and UTM.
Should KDRM performance indicators be
changed?
Why are there more tax exempted
products released at BKH and not at
Golok?
Persuasiv
e
Use the
information and its
interpretation to
influence decision
The probability of improving KDRM by
introducing change in performance
indicators.
Economic benefits to KDRM by investing
Intro
What
Types
Process
Q&A&A
20. Universiti Utara Malaysia
The writing process
Intro
What
Types
Process
Q&A&A
When you sit down to write...
- Does your mind turn blank?
- … have nothing to say?
If so, you're not alone! Everyone experiences this, but
some people have strategies or techniques to get
them started.
try these suggestions…
1. EXPLORE the problem
2. MAKE your goals operational
3. GENERATE some ideasbrainstorming, talk to
reader, ask questions, compare,…
Refer handoutTC
21. Universiti Utara Malaysia
Example
You are now following a course on _________ (state the course’s name)
Why?
1. _____________________________________________
2. _____________________________________________
3. _____________________________________________
resulting
1. _____________________________________________
2. _____________________________________________
3. _____________________________________________
The TC course should be made compulsary to all staffs of _________(your org)
Why?
1. _____________________________________________
2. _____________________________________________
3. _____________________________________________
resulting
1. _____________________________________________
2. _____________________________________________
3. _____________________________________________
Write the frameworkdraftcomplete the draftedit
Intro
What
Types
Process
Q&A&A
22. Universiti Utara Malaysia
Sharing the information
COMMUNICATING INFO VIA
PRESENTATION
Professional but friendly
Fluent
Keep eye contact
Confident
Authoritative
Leave impact
The voice –clear, confident
Do not reaaaaaaadddd
Rehearse with
friends, mum&dad, wife, husband, cats, goats…
Intro
What
Types
Process
Q&A&A
23. Universiti Utara Malaysia
Activity
1. Look sharp at the figure…
2. Write a short memo to your leader, explain what you have seen
(one memo from each group)
Intro
What
Types
Process
Q&A&A
24. Universiti Utara Malaysia
Conclusion
Intro
What
Types
Process
Q&A&A
What is TC What is Not TC
Technical/science/technology-
based
Creative/arts-based
inform, analysis-based, persuade Fun, leisure-based,
unconvincing though not vain
IT era Traditional
Computers, Internet, mm Pen & paper, no mm support
Making it works Not making it works
Lots of facts, some logical
inference, no opinion, precise,
proper process, less wordy, direct
Little facts, lots of opinion and
assumptions, vague, Ad-hoc
process, wordy, indirect
25. Universiti Utara Malaysia
Final remarks and Q & A
Intro
What
Types
Process
Q&A&A
1.Read at least 4 pages a
day (excluding
newspaper & Quran)
2.Write at least one
proper e-mail a day
(excluding sms)