Team#2 Group_Presentation_Emerging Technology

1. FEDERATION UNIVESITY
IIBIT, SYDNEY CAMPUS
10/02/2014 11:00 AM
NAME STUDENT ID TECHNOLOGIES
SALAHUDDIN AHAMMED 30112228 CLOUD COMPUTING
KOHINUR ISLAM TANMI 30110283 E-CRM

2. PRESENTATION ON
1. CLOUD COMPUTING- Salahuddin
2. ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT-Kohinur

3. AGL-Australian Gas Light Company
 A Largest Energy Retailer in Australia Since
1837
 Millions of Customer & 2805 staff with
associated 50 companies
 ASX listed owner, operator and developer of
renewable energy
Renewable sources are hydro, wind, landfill gas,
solar and biomass
Online base retailing
Service in online like bill pay, sign up, marketing
promotion, controlling energy usage

4. AGL-Australian Gas Light Company

5. Cloud Computing For AGL?
Cloud Computing
Computing resources like hardware
and software is being used and
delivered as a service over a computer
network through internet
 The providers offer services several fundamental models
 (IaaS), (PaaS), and (SaaS).
 IaaS provides facility of hardware’s like physical computer or virtual
machines to AGL and
 PaaS provides the operating system, database or webserver to AGL.
 SaaS enables access in application software and databases to the
user.

7. AGL-Australian Gas Light Company
http://www.youtube.com/user/aglenergy-Creating energy solutions for every part of every day

9. Uses Cloud Computing

10. Cloud Computing For AGL?(Cont..)
 Delivers remote services of user's data,
software and computation
 AGL’s Millions of Customer & 2805 staff
with associated 50 companies Data stored
 Maintain these huge information
 reduce enormous investment cost
 AGL to store data of information with
unlimited space using E.T Cloud
Computing .
 Enables AGL provide frequent services

11. Organizational Advantages

12. Competitive Advantages
Origin is the main competitor for
AGL
Catch new customer-demographics
& demands
Customer can join with AGL
several social Networking .
Customer get better service
because of competition
 Flexible and instance categories
services via online
Registration is easy with AGL Energy Online
http://www.youtube.com/watch?v=9ezmlDXtC3s&list=
PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77&index=5

13. Return on Investment

14. Customer Convenience
Customer convenience & Make
Strong Relationship
Different applications customers
for different purposes
AGL provides mobile application
for paying bills and to check
energy usage
Move in minutes with AGL Energy Online-
http://www.youtube.com/watch?v=c7pjhGTrjVo&index=8&list=PLVmyplpYFBIFiBELLB
8bQBT_K_9rFKj77
Get a quote and sign up online with AGL Energy Online-http://
www.youtube.com/watch?v=EtqD5HpuOtY&list=PLVmyplpYFBIFiBELLB8bQBT_K
_9rFKj77&index=7

15. Meet Demand From Customer & Suppliers
AGL try to bill energy in an
easy to manage.
We’ll respond to customer
in a shortest time.
AGL help those having
difficulty paying.
Try to connect energy
supply in a fastest way.
Benefits of AGL Energy Online
http://www.youtube.com/watch?v=c7pjhGTrjVo&index=8
&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77

16. Streamline Operation
create integrity, continuity
and consistency across
processes
Allow information & shared
entire organization
AGL IaaS maintaining a
wide range data storing
with integrity
Make easy to maintain data
processing

17. Streamline Operation

18. Supporting Videos-customer
convenience, customer demand, streamline operation
Registration is easy with AGL Energy Online
http://www.youtube.com/watch?v=9ezmlDXtC3s&list=PLVmyplpYF
BIFiBELLB8bQBT_K_9rFKj77&index=5
Move in minutes with AGL Energy Online-
http://www.youtube.com/watch?v=c7pjhGTrjVo&index=8&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77
Get a quote and sign up online with AGL Energy Online-http://
www.youtube.com/watch?v=EtqD5HpuOtY&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77&index=7
Benefits of AGL Energy Online
http://www.youtube.com/watch?v=c7pjhGTrjVo&index=8&list=PLVmyplpYFBI
FiBELLB8bQBT_K_9rFKj77

19. Challenges
Needs some assistant
from other technology like
wireless technology
 high speed internet and
so on.
Find harder to provide all
the facilities at the same
time
Some legal and ethical
issues
Low speed internet
obstructs to follow data
spontaneously through the
cloud

20. Future Prospect
PaaS in web server for
more dynamic website
No physical server
More convenient
application
AGL getting dependent on
cloud reducing papers
work
New project Green power
Plant more trees instead
of using trees for
producing papers

21. AGL Achievements by Cloud Computing

22. The concept derived from E-business.
E-CRM used electronic technologies to
maintain and satisfy customer needs.
AGL maintain a good customer
relationship using ECRM.
Enables to measure, create
and increase the income.
To reduce cost.

23. Of E-CRM For AGL
Improved customer service and support
Increased Convenience & profitability
Increased customer loyalty
Reducing cost and greater efficiency
Get more knowledge
Better understanding of customers and
relationship dynamics.

24. Return on
Investment
Organisational
benefits of E-CRM
Competitive
Advantages
Streamlining
Operation
Customer
Convenience
Customer
Demands

25. Using E-CRM AGL increase their conversion
rate.
E-CRM increase more customer engagement
via online advertisement.
View product and service promotion offer
through online people are buying more
products, which create more sales and
profits.
Reducing return enable company to make
more margins.
Increase life time value.

26. E-CRM generate Strongest bond.
 Increase of market share.
 Offering valuable product and service.

27. Streamline operation provide good service and
product within sort time
 Justifies customer needs and according to their
needs
 AGL always try to give
their customer
discount offer to
save customer’s money.

28.  AGL try to bill energy in an easy to manage.
 We’ll respond to customer in a shortest time.
 AGL help those having difficulty paying.
 Try to connect energy supply in a fastest way.

29. Customer satisfaction,
their loyalty is what a business
is all about.
Through E-CRM AGL provide
a reliable website for customer.
Easily customer can find their
product, safely pay online and
get their service on time.

30.  It creates many opportunities for AGL, such as
enhanced customer interaction and relationship,
all of these things are potential source of
competitive advantage.
Some challenges arise such as managing online
channel, data integration issues, IT architecture
challenges.
 It requires qualified professional to handle it in a
systematic way.

31. Implementing E-CRM, AGL gain a higher
position in energy retail market.
In future E-CRM, the convergence of
marketing, services, sales and business
intelligence will set the stage for AGL to build a
more holistic front and experience through
traditional web, mobile and social networks.
Ease customers to know about plans, facilities
provided by AGL on time.
Speed up the transactions to save more time.
Frequent interaction between company and
consumer.

32. Supporting Videos-customer
convenience, customer demand, streamline operation
Registration is easy with AGL Energy Online
http://www.youtube.com/watch?v=9ezmlDXtC3s&list=PLVmyplpYF
BIFiBELLB8bQBT_K_9rFKj77&index=5
Move in minutes with AGL Energy Online-
http://www.youtube.com/watch?v=c7pjhGTrjVo&index=8&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77
Get a quote and sign up online with AGL Energy Online-http://
www.youtube.com/watch?v=EtqD5HpuOtY&list=PLVmyplpYFBIFiBELLB8bQBT_K_9rFKj77&index=7
Benefits of AGL Energy Online
http://www.youtube.com/watch?v=c7pjhGTrjVo&index=8&list=PLVmyplpYFBI
FiBELLB8bQBT_K_9rFKj77

33. Cloud computing and E-CRM helps rapid
development of AGL as company.
Cloud computing & E-CRM boosts the
energy plant & Services entire Australia.
It helps to achieve competitive advantages
and target goal in this competitive market.
 it is strongest tools in retaining the
customers.
Cloud Computing enable ECRM effectively

34. Any question ?