Return on Information: Managing Content

Return on Information:
Managing Content
Discover how to increase productivity by centralizing and optimizing content
management across your organization

23rd October 2013
Dr. Andreas Engel,
Director Solution Management Enterprise Content Management, SAP AG

Welcome to the ‘Return on Information’ webinar series dedicated to Information Management
Solutions by SAP. This is the third of four webinars, the following webinars will be on:
6th Nov:
Managing Information
Lifecycles

On-Demand:
Managing Data Quality

Register now >
http://www.sap.com/france/ROIWebinars

© 2011 SAP AG. All rights reserved.

On-Demand:
Managing Master Data

Get connected
#RedefineData

1

Megatrends in the Data World


2

The World Today

Digital/Big Data

Resource Conscious

Productive

Regulation-bound

500 billion gigabytes
of digital content in the
world today

The average office worker
uses 10,000 sheets of
paper every year

Businesses are
constantly looking to
improve processes

Companies must comply
with an increasing
number of regulations


3

Content in the World Today


4

The Content is Growing

APPS


Exponentially
INBOX

HD

5

Find what you need,
Where you need it,
When you need it.


6

Weekly hours wasted on and yearly cost
of unproductive tasks per worker
Average Hours per
Worker pre Week

Cost per Worker
per Year ($)

Searching but not finding

3.7

5,974

Reformatting data from multiple sources

3.7

5,974

Recreating content that can’t be found

2.5

4,037

Publishing via multiple applications

2.1

3,391

Unraveling version control issues

1.2

1,938

Translating from one language to another

0.5

807

13.7

22,121

Total
Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.

IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011


7

Daily Information Flow of a Customer


8

Business Challenges that can be
Addressed with Master Data Governance

Average Hours per
Worker pre Week

Cost per Worker
per Year ($)

Email: read and answer

13.0

20,990

Search/gather information

8.8

14,209

Analyze information

8.1

13,078

Communicate/collaborate with team members
and others internally

6.4

10,333

Unraveling version control issues

36.3

58,610

Note: Cost per worker per year is based on an annual salary of $75,000, including benefits.
IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011


9

Key Challengers Facing Business Executives

Manage brand and
communicate in a
consistent and
differentiated way.

Support multiple
systems is
overwhelming
my staff.

CMO

CIO
Achieve full
transparency and
close out key
financial reports.

CFO


Improve reliability
and accurate of
document-intensive
business processes.

COO
Improve reliability
and accurate of
document-intensive
business processes.

Chief Compliance Officer

10

In Most Organizations Enterprise Content Management Systems
and Business Suite Systems Are Living in Disparate Silos

ECM Domain
Unstructured Data and Information

ERP Domain
Structured Data and Information

 Silos of information and processes
 High integration costs
 Redundant storage of Documents
 Hard to find actual version
 Missing Records


11

Next Level Information Management


12

Manage content in context

From

To

Content Managed Separately from
Core Business Processes
Core
Business
Processes

Content

Content Integrated With
Core SAP Business Processes
(e.g. FI/CO, MM, HCM, SRM, CRM)
Content –
enriched
Business
Processes

Preserve/Destroy

Preserve/Destroy

Create/
Capture

Create/Capture

Store/
Secure

Store/
Secure
Review/
Collaborate
Access/Distribute


Review/
Collaborate
Access/Distribute

13

SAP ECM portfolio


14

Business Transformation with ECM for SAP

Content Enriched Business Processes
Unique Business Value

Process

Content

Drives the Work…

Provides the Context…


15

SAP ECM: A Complete Portfolio of Solutions

Extended
ECM
Best-of-breed
ECM with
unique SAP
integration and
process support.
Enterprise
Records
Management

Invoice
Management
and OCR

Employee
File
Management

Travel Receipts
Managements
and OCR

Document
Presentment

Minimize data
capture effort
and human
intervention

Automate HR
File
administration
and enable self
service
scenarios

Automate
receipt handling
and streamline
expense
management
process

Automate
document
generation and
personalization
(e.g. billing
statements)

Streamline
accounts
payable
processes

Portal
Content
Management
Document
Management
and
Collaboration
embedded into
SAP NetWeaver
Portal and
Enterprise
Workspaces

Portal Site
Management

Digital Asset
Management

Powerful
Intranet/
Extranet
authoring and
publishing
embedded into
SAP NetWeaver
Portal and
Enterprise
Workspaces

Optimized
management of
rich media
assets
Integrate media
into marketing
communications

Document Access
360 degree information access

SAP Archiving
Secure, compliant, cost-efficient storage of information


16

What Others Have Achieved


17

SAP ECM Solutions

Make their employees’, partners’ and customers’ lives better
Improve their relationships with regulatory agencies

Increased its
marketing campaign
hit rates to 20%

Increased productivity
Reduced its call and efficiency Improved its
response time
productivity by 50%
Reduced costs
by 60%
Increased its cash
The ability to better stay in compliance
Achieved savings oflegal risks and costs
flow by 5%
and minimize
$192,000 a year on
Less complexity in their
paper alone
information environment
And increased collaboration
throughout the enterprise


Reduced labor in its
accounts payable
group by $250,000
a year
Cut its unpaid
invoices backlog by
95%
Reduced invoice
approval-topayment time from
15 to 2 days

18

What Belgian Railways Did


19

Belgian Railways Benefits

 Cost reduction of nearly 3Mil€ per year
 Punctuality of trains
 Greater safety on the rail
 Compliance with national and European laws
 Reduces detrimental environmental impact
 Deliver satisfying customer experience
 The tight integration of SAP Extended ECM with the company‘s other SAP and non-SAP software
supports Belgian Railways in streamlining business processes and achieving operational excellence


20

SAP Extended ECM by OpenText


21

Uniting Content and Transactions to Support
end-to-end Processes
Information Worker

Transactional Worker

Provide Content
Content

Extended ECM
Provide Data
Transactions

Issue: Lack of

Issue: Lack of

Business Data

Business Content


22

Numerous Interfaces to Business Workspaces

SAP GUI

SAP CRM UI

SAP Portal

Business
Workspace
MS Windows Explorer

DocuLink for SAP (SAPGUI)

Tab Integration (SAPGUI)

* Has to be licensed separately

xECM Web UI

MS Outlook/Lotus Notes
23

Integrated Project Management


24

Where Do Customers See Value?
Extended ECM for SAP ERP project delivery

 Decrease service delivery cycle time
 Increase the communication efficiency
with my clients and partners
 Ensure my project members have real-time
access to documentation

 Minimize the effect a new solution has
on my employees
 Minimize legal and compliance risk


25

Content on HANA, in the Cloud, on Mobile


26

HANA

First partner to certify SAP ECM
portfolio for SAP Business Suite
powered by SAP HANA


27

Cloud

ECM Cloud Services
for SAP Travel OnDemand
(OCR, Archiving) driving process
agility while keeping the
content-life-cycle intact in the cloud.

ECM for Human Resources
Excellence
driving process agility while keeping
the content-life-cycle intact in hybrid
deployments. Forms cross people
related processes.


ECM for Finance
Improve supplier relationships,
cash management and process
agility with Vendor Invoice
Management and Ariba.
Transform and feed the
Ariba network.

28

OpenText Mobile Apps for SAP

SAP Invoice Management


29

Summary
SAP Extended ECM


30

Summary - benefits

Increased revenue

Increased business efficiency through
collaboration


Lower Total Cost of Ownership (TCO)

Information governance reduces risk

31

Summary - benefits

Digital
Resource-conscious
Productive
Regulation-bound

Are you ready for it?


32

Thank You!


33

On-demand
Managing Master Data

On-demand
Managing Content

A single version of the truth is critical
when governing the data in your
operational systems – whether ERP,
CRM or HCM. Learn how to improve
efficiency and reduce costs across six key
data domains: Customer, Supplier,
Finance, Material, Vendor, and Employee.

Seventy per cent of all data in your
organization resides outside of databases.
By governing unstructured content such as
documents, invoices, notes and images
from directly within your Operational
System, you can reduce costs while
boosting productivity and user adoption.

Register now ›

Register now ›

Stay connected
Exchange with experts on
communities and social
networks.
SAP Community ›
IM Channel ›
@SAPEIM ›
SAP ›
SAP on LinkedIn ›

6th Nov:
Managing Information Lifecycles
Information Governance is a cradle-to-the-grave exercise. Learn how to understand the data
in legacy systems, migrate it into your Operational System, and decommission legacy
systems. Also discover how to effectively meet regulatory and statutory requirements around
data retention and removal, by managing the entire information lifecycle.

Register now ›


34


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35

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System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries,
zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390
Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6,
POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes,
BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF,
Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere,
Netfinity, Tivoli und Informix sind Marken oder eingetragene Marken der IBM
Corporation.
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Ländern.
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eingetragene Marken von Adobe Systems Incorporated in den USA und/oder
anderen Ländern.
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Tochtergesellschaften.

HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des
W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.
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Explorer, StreamWork und weitere im Text erwähnte SAP-Produkte und Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene
Marken der SAP AG in Deutschland und anderen Ländern.
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Reports, Crystal Decisions, Web Intelligence, Xcelsius und andere im Text
erwähnte Business-Objects-Produkte und Dienstleistungen sowie die
entsprechenden Logos sind Marken oder eingetragene Marken der Business
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weitere im Text erwähnte Sybase-Produkte und -Dienstleistungen sowie die
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Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicher
Genehmigung durch SAP AG gestattet.

UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group.
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MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc.


36

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