Tbex15 Asia Thailand Andrew Chow

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The document discusses crisis management through public relations and social media. It emphasizes that a CEO's personality helps define a company's culture, and that during good times a CEO should act as a "rock star" but during a crisis they must take on the role of a "social pastor". It also notes that owning up to a crisis is important to managing it effectively, and stresses the need to manage emotions while delegating processes. The document provides some hard truths about using social media for crisis management and addresses balancing authority with authenticity.

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Indignation, Addiction and Hope: Does it help to be “Mad as Hell?” My talk at TEDxUCSD is now available online. For a generation, we’ve been taught that the best way to deal with any problem - personal or worldwide - is to get mad as hell! Recent science exposes this as a scam that has produced the most disastrous addiction in civilization. Sometimes problems merit indignation! But are we abandoning our greatest gift – the ability to actually solve problems. WATCH the actual TEDx talk at: https://www.youtube.com/watch?v=i275AvgVvow These slides - the ones that were on the screen behind me - are more readable here on Slideshare... though they are still images and in the talk there were many overlapping slide animations. I guess you'll need both!

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