Tata Pravesh Door
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The document summarizes research conducted on customer satisfaction with Tata Pravesh doors. The research aimed to study customer buying behavior, satisfaction levels, and factors influencing purchase decisions. A survey of 150 customers found most were satisfied with the product's quality, value, and safety. However, some noted issues with delivery delays, product quality, and unhelpful sales representatives. The researcher concluded customers were generally satisfied but provided suggestions to improve communication, delivery speed, stock levels, and distribution channels. Tata Pravesh implemented changes like launching lower-priced products and outsourcing service to address issues raised.
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The document outlines a research project on the role of sales promotion in fast moving consumer goods (FMCG). It discusses the purpose, objectives, hypotheses, methodology, design, data collection, analysis and findings of the research. The research aims to study consumer preferences and behavior regarding sales promotions for bathing soaps. It uses surveys of 25 consumers and retailers to collect primary data and secondary sources to analyze the impact of promotions. Key findings include that consumers prefer promotional schemes that offer more quantity at lower cost and quality remains important.
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The document discusses different types of marketing research including consumer research, sales research, product research, and advertising research. It focuses on consumer research, explaining that the goals are to understand customer psychology, purchasing behaviors, and needs in order to create more customer-centric products and services. The consumer research process involves developing objectives, collecting secondary data, conducting primary research such as surveys, analyzing the data, and preparing a report of findings to inform business decisions. Sales research also aims to provide sales intelligence by researching the right prospects and preparing salespeople for meetings.
Peter england
This document provides an overview of customer satisfaction, including definitions, importance to businesses, and methods for measuring customer satisfaction. Some key points:
1. Customer satisfaction is when a customer's expectations of a product or service have been met or exceeded, leading to loyalty and repeat purchases. It is important for businesses to measure satisfaction.
2. Methods for measuring satisfaction include surveys, questionnaires, and analyzing complaints. The goals are to identify areas for improvement and maintain satisfied customers.
3. The document outlines a proposed study on customer satisfaction with a clothing brand, including objectives to understand usage, after-sales service, and response to complaints. It discusses the need for the study and its importance to business success.
Peter england
This document provides an overview of customer satisfaction, including definitions, importance to businesses, and methods for measuring customer satisfaction. Some key points:
1. Customer satisfaction is when a customer's expectations of a product or service have been met or exceeded, leading to loyalty and repeat purchases. It is important for businesses to measure satisfaction.
2. Methods for measuring satisfaction include surveys, questionnaires, and analyzing complaints. The goals are to identify areas for improvement and maintain satisfied customers.
3. The document outlines the objectives, need, and methodology for a study on customer satisfaction with a clothing brand. It aims to understand customer opinions on products and after-sales service.
Venture Lab 2012
The team proposes an e-commerce platform called "E-gourmet" to help restaurants connect with customers and suppliers. They conducted surveys with restaurants in Bolivia and Virginia to understand their needs and validate the market. Most restaurants surveyed use the internet and tools like Facebook and websites to engage customers. They are interested in solutions that can increase sales and optimize ordering through online reservations and payments. The team believes their free platform can create value by connecting the entire supply chain for restaurants.
I+d+i+c t3- presentacion
The team conducted surveys with restaurant managers and customers in Bolivia and the US to test their hypothesis for their e-Gourmet platform. The surveys found that over 70% of managers use the internet to engage customers and suppliers. Managers preferred online tools to interact with customers and place orders. Based on these results, the team determined their initial hypothesis - that e-Gourmet is a platform to manage the restaurant value chain online and allow online ordering and supplier relationships - was confirmed.
T3 e gourmet
The team proposes an e-commerce platform called "E-Gourmet" to help restaurants connect with customers and suppliers. They conducted surveys of restaurants in Bolivia and Virginia to understand their needs and evaluate the market potential. Most restaurants surveyed are interested in online tools to improve sales, customer relationships and supply chain management. The team's analysis indicates opportunities to offer an online platform that streamlines ordering and reservations, provides customer feedback, and connects restaurants directly to suppliers.
pallavi ppt.pptx
1) The document discusses a study on consumer behavior at Big Bazaar, India's largest hypermarket chain.
2) It analyzes factors influencing customers' shopping habits such as how they learn about Big Bazaar, visit frequency, purchase purposes, preferred product categories, and who they shop with.
3) Key findings show most customers visit twice a week for personal uses, prefer clothing, and are influenced by friends. The study aims to help Big Bazaar understand customers and improve strategies.
Fu.docx
Full Feasibility Analysis
From “Preparing Effective Business Plans” by Bruce R. Barringer
Note:
All fields can be expanded to provide additional space to respond to the questions. A copy of this template, along with each of the assessment tools, is also available in PDF format at the authors’ Web site at www.prenhall.com/entrepreneurship.
Introduction
A.
Name of the proposed business- Financial Fitness
B.
Name of the founder (or founders)- Tyvon Holmes
C.
One paragraph summary of the business-
Financial Fitness Youth Center is a business that is catered to teaching children about being financially responsible. Being able to start financial responsibility at a young age is important. It will allow children to learn why it is important to manage the money. When you start teaching financial responsibility at a young age there is a greater potential of that child being able to handle their finances as an adult. The Goal is if you start early on in life with teaching this, it will in turn help out the economy in the long run.
Part 1: Product/Service Feasibility
Issues Addressed in This Part
A.
Product/service desirability
B.
Product/service demand
Assessment Tools
Concept Statement Test
· Write a concept statement for your product/service idea. Show the concept statement to 5 to 10 people. Select people who will give you informed and candid feedback.
I will be starting a Youth Center which specializes in teaching children about financial responsibility. The company will provide a place for children to go after school or during summer breaks to continue to grow their education. The unique part about this youth center is that we are going to be able to further children education as well versus just helping them with their school work. My commitment is to help grow the community and help us improve our local economy.
· Attached a blank sheet to the concept statement, and ask the people who read the statement to (1) tell you three things they like about your product/service idea, (2) provide three suggestions for making it better, (3) tell you whether they think the product or service idea is feasible (or will be successful), and (4) share any additional comments or suggestions.
· Summarize the information you obtain from the concept statement into the following three categories:
*
Strengths of the product or service idea—things people who evaluated your product or service concept said they “liked” about the idea.
All of the people that I presented my idea with liked it. They were impressed that there are people out there trying to grow the community with giving the youth somewhere to go.
*
Suggestions for strengthening the idea—suggestions made by people for strengthening or improving the idea.
I didn’t get a lot of feedback on suggestions to help improve the idea, but the one that someone told me was I shouldn’t just limit it to helping the youth, I need to help everyone because there are a lot of adults out there that hasn’t been ta ...
A study of customer satisfaction
Viveks Ltd is a leading consumer electronics and home appliances retailer in India with 53 stores across Bangalore and Chennai. Founded in 1965, the company operates three retail brands - Viveks, Jainsons, and Premier - and has grown its annual turnover to Rs. 350 crores. Viveks Ltd employs 1000 people and offers a wide range of products from air conditioners to washing machines. The company has received several awards for its store design and merchandising.
14Week 5 Gemba discussionBritnie Greene MHA598
1
4
Week 5 Gemba discussion
Britnie Greene
MHA/598
Dr.Sloan
May 14, 2021
Component identified
I was able to visit some aspects of our goal delivery plan during my Gemba Tour. What I saw from these places were the consumer preference of our goods, and I saw that our rivals have a strong rivalry in terms of product preference. Customers will select or purchase the commodity of our rival regardless of the product's unit value. I noticed that our goods were expensive relative to our competitors' products. Our rivals will and the quality of their goods to sell further when our products are stagnant.
Situation
As I watched Gemba on my walk I also saw that several consumers had no knowledge about our goods in the region that I was walking in Gemba (Shaikh, 2018). Many of the consumers didn't recognize our goods and the less who knew our products were too pricey when asking about them.
Background
By observing our focus areas for our product delivery strategy. I have been able to identify certain chances. The benefits that I have found are that due to the rise in clients, we will increase our distribution percentage from 50% to 80%. I was happy to see our revenue increase as we would make current consumers and new customers aware of the products (Regan, et al. 2021). Another chance I had was that we could start a subsidiary at the heart of our sales targets in order to get our goods closer to our consumers.
Assessment
I spoke to our existing clients, access critical and the neighborhood where I held my Gemba walks during my Gemba walk. Our clients, future customers and the world were the people I worked with. They are responsible for using our goods and even selling our products on our behalf (Al Ajlouni, et al. 2021). What I have heard from our clients, future customers and the world is that they need our goods, and because of our weak delivery, they cannot get our products. Everything they said was that in the middle of our project proposal, we must open one branch that would enable them to quickly get our goods without any discomforts.
Recommendation
We can prioritize the delivery of goods as the short-term ideas about how to boost product distribution in our business. This is by placing all our money to enable our products' distribution channel to move efficiently. We should also establish metrics and monitor results. The long-term concept is that we can open different stores at our various consumer points to allow them or to buy and access our goods. My employer is reacting well to this mission, since it provides an incentive to recognize the different methods to be used to enhance the delivery to our consumers of our goods, which can lead our business to benefit.
References
Al Ajlouni, D., & Mohammad, M. (2021). Effect Of Training Level On Environmental Awareness Among Northern Border University Students: A Case Study In Saudi Arabia Related To Vision 2030. Journal of Contemporary Issues in Business and Government, 27(1), ...
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Tata Pravesh Door
- 1. Tata Pravesh Doors By: Abhishek Dutta M160507MS
- 2. Project Assigned “To Understand The Buying Behavior Of Tata Pravesh Door Customer.” OBJECTIVE A. To study the buying behavior of customers. B. Finding out the satisfaction level of customers. C. To identify the buying motives that have more impact on purchase decision. D. Impact of price on the customer purchase decision.
- 3. Hypothesis: • H0 = Customer are satisfied from the overall product. • H1 =/= Customers are not satisfied from the overall product.
- 4. Methods Adopted • Questionnaire was created using Google Form. • Total of 150 Respondents filled the questionnaire. • Non Random Sampling method adopted • Data collected through: i. Telephonic Interview ii. Direct Interview • Interpretation done using Google Form Analytics.
- 6. OUTCOMES : TOWARDS COMMUNICATION Difference between actual data and distributors data provided to company . 0 20 40 60 80 100 120 140 Nov-16 Jan-17 Mar-17 Apr-17 Jun-17 Distributor Actual
- 7. OUTCOME: TOWARDS THE PRODUCT During the research customers were asked if they faced any problems regarding the product, and their responses were . 81% 10% 9% PRODUCT FEEDBACK NO PROBLEM DESIGN QUALITY
- 8. Outcomes towards the product continued…. 0.00% 8.50% 8.50% 36.60% 46.50% POOR BELOW AVERAGE AVERAGE GOOD EXCELLENT overall rating of the product POOR BELOW AVERAGE AVERAGE GOOD EXCELLENT According to the overall rating of the customers the product achieved an average rating of 4.19 out of 5
- 9. value for money: As the company has positioned its product as a premium product with a comparatively high price range starting form 17000 Rs, the customers when asked about the value of product against the price, 70% customers found the product valuable against the price they paid . Outcomes towards the product continued…. 71% 18% 11% VALUE FOR MONEY YES MAY BE NO
- 10. OUTCOMES: TOWARDS SERVICE 30% 10% 20% 11% 29% FEEDBACK ABOUT THE SERVICE DELAY IN DELIVERY PRODUCT NOT UPTO THE MARK NO PROPER COMMUNICATION SALES EXECUTIVE NOT COOPERATIVE NO PROBLEM
- 11. Main reason of buying the product: During the survey it was found that the main motive behind the purchase of the product was to try a new product , as TATA came up with its new product PRAVESH DOORS customers wanted to try this new product, followed by several other reasons . 46% 16% 27% 11% REASON TO BUY PRAVESH DOOR TRYING A NEW PRODUCT PRDOUCT AVAILABLE AT THE BEST PRICE RECOMMENDED BY PROFESSIONALS RECOMMENDED BY FAMILY AND FRIENDS Outcomes : Towards the buying behaviour
- 12. Most important factor influencing the buying the product: There have been several factors that have helped to make the purchase decision of a customer, most important of them were: Brand name Design Quality Safety Price 31 26 20 29 35 0 5 10 15 20 25 30 35 40 BRAND NAME QUALITY DESIGN PRICE SAFETY 1ST 2ND 3RD 4TH 5TH
- 13. RESULT Thus we can say that we Fail To Reject The Null Hypothesis, which means the “Customers are satisfied from the overall product” Reasons for excepting the Null Hypothesis are: Overall Rating given by Customers about the product was 4.19/5. 81% people said there was no problem with the product. 71% people said the product was a “Value for Money” Product. 73% people said they are ready to recommend the product to others. 66% people said they would be buying this product for future use.
- 14. The following suggestions were given to the company on which the company took immediate response . 1. To maintain a proper channel of communication at each level of distribution 2. To maintain a separate warehouse in city that will enhance and make the delivery of the product more faster and easier . 3. To maintain a proper stock of standard product to meet the forecasted order quantity 4. It will be more prominent if the company comes up with a lower range of product 5. To try a different distribution channel . Suggestions:
- 15. On looking at the findings and suggestion given to the company the company implemented many changes to provide its customers with better quality product and with excellent service . The company brought these changes to over come the problems that the product is currently dealing with. 1. New products launched with lower price range . 2. More focus on standardized product . 3. Outsourcing of expert service team . 4. Diversification of distribution models. 5. Data collection are done from the retailers end . Implementation: