The document provides guidance on how to be a better manager by focusing on developing key skills and qualities. Some of the most important skills mentioned include putting people first, establishing credibility through accountability, being inclusive and avoiding discrimination, mentoring employees, motivating and acknowledging good performance, listening effectively, and treating all staff with respect. The document emphasizes that managers should develop strong interpersonal skills like encouraging, appreciating, forgiving, listening and understanding others. Developing charisma by making others feel good about themselves is also highlighted as important for becoming an effective manager.