The document outlines CA's Application Management Services (AMS) aimed at enhancing solution adoption and improving business value within project and portfolio management (PPM) contexts. It highlights challenges in solution adoption, emphasizes the importance of governance, and presents benefits such as cost-effectiveness and enhanced technical expertise. Furthermore, it showcases customer testimonials and success stories, underscoring the strategic partnership and value delivered by CA's AMS team.

1. Application Management
Services for CA PPM
SEPTEMBER 2017

2. © 2017 CA. Confidential. All rights reserved.
Competitive Pressures of the Application Economy
Resource constraints, innovation, budgets and business value
Acquiring and
retaining necessary
skills
Keeping IT solutions
current
Ensuring low and
predictable OPEX
Driving innovation to
support strategic
goals
INCREASE PRODUCTIVITY
Improve resource utilization
and effectiveness
INCREASE ADOPTION
Improve adoption of
solution’s full capabilities
IMPROVE ROI
Financial predictability
and reduced costs
Mine solution capabilities
for business value and
competitive advantage
CHALLENGES OPPORTUNITIES BUSINESS VALUE
Innovate faster on a stable
platform in a controlled
manner
Improve IT investment
performance with
accountability

3. © 2017 CA. Confidential. All rights reserved.
The Solution Adoption Challenge
Solution adoption is critical
to software success
50%of customers say improved business
outcomes is a top advantage of
quicker solution adoption*
*TechValidate survey of users of CA Technologies Services and Education
60%of customers say the window of
opportunity to drive solution
adoption before it becomes an
“uphill battle” is 90 days or less*
Timing is critical
Successful solution adoption
is challenging
77%of customers say solution adoption is
a significant or major challenge when
implementing new technology*

4. © 2017 CA. Confidential. All rights reserved.
Learning as a
Service (LaaS)
Premium
Content Catalog
KPI
Management
Technical Operations
Adoption Services
Trusted Advisor
Implementations
& Integrations
Content
Development
Architectural
Guidance
Education
Value Realization Roadmap Prioritized Backlog of Work
Application Management Services for CA PPM
Delivering Assurance, Agility and Value
Upgrade
Services
Application
Administration
& Monitoring
SLA-based
Requests
& Incidents
Product/Solution
Specific
Differentiated
Technical
Service
Management

5. © 2017 CA. Confidential. All rights reserved.
AMS Benefits
✓ One vendor, stronger
relationship
✓ ITIL processes and
platform
✓ 24/7 follow-the-sun
model
✓ Expertise on-demand
✓ Unmatched skills and
experience
✓ Access to resources
across CA
✓ Predictable OPEX
✓ Fixed fee
✓ Premium content
included
✓ SLA-based
✓ Proactive Monitoring
✓ Increased adoption
✓ Continuous
improvement and
innovation
Efficiency Expertise Financial Value

6. © 2017 CA. Confidential. All rights reserved.
AMS Framework
Scale Cost Risk
GOVERNANCE
GovernanceGOVERNANCE
▪ Governance considered as Center of Excellence
▪ Minimal overhead on project cost since governance is based on multiple prioritized
outcomes
▪ Not just project assurance but outcome and value assurance
SCALE
▪ Economy of scale
▪ PM’s Architects and consultants can handle more concurrent outcomes
▪ Continuity of projects accelerates adoption
▪ Onshore, nearshore resources maintain efficient spend
COST
▪ Reduced fixed price overhead
▪ Technical and functional architecture centrally controlled and prioritized
▪ Closer working relationship with customers and fixed but scalable service
RISK
▪ AMS Technical Operations provide a low risk platform for innovation and adoption
throughout the organization

7. © 2017 CA. Confidential. All rights reserved.
Customer Responsibility Comparison
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network / HW Management
Implementation & Upgrades
Configuration
Development
TechnicalGovernance&Architecture
CUSTOMER RESPONSIBILITIES WITHOUT AMS
CA Solution
Management
Technical
Operations
Projects /
Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceCoordination
Customer Responsibilities WITH AMS
End User Support
Service Requests
L1- Log and Identification
L2- Implementation Issues
L3- Product Issues
Knowledge Management
Daily Checks
Network / HW Management
Implementation & Upgrades
Configuration
Development
TechnicalGovernance&Architecture
CA Solution
Management
Technical
Operations
Projects /
Innovations
Upgrade (Pre-Post Activities)
Patch Management
ServiceCoordination

8. © 2017 CA. Confidential. All rights reserved.
Technical Operations
Technical Services
Management
Leads our team
Customer communications
Service level reporting
Incidents
Work with CA Support for
product related issues
Address Integration, portlet,
report, or workflow failures
Requests
Update resource profiles
Update security groups/roles
Project setup
Timesheet setup
How to questions
WebEx training sessions
Minor configuration changes
Upgrade impact
assessments
Administration
Financial setup
Configure user accounts /
access rights / OBS
Change general system
settings: datamart,
timeslices, jobs, processes
Run health checks
Upgrade support

9. © 2017 CA. Confidential. All rights reserved.
Premium Content Library includes Pre-packaged
components and supplemental support as part of AMS
Integration
CA PPM – Integration Adapters
(Batch File Based Imports)
Resource, Project, Cost Plan, Department,
Organization Breakdown Structure(OBS), Risk, Issues,
Change Request, Incident, Application, Rate Matrix,
Transaction, Timesheet, Custom Object
CA PPM - Microsoft Excel Interface
Resource, Actuals Transaction Import
Calendar Integration for CA PPM
Data Extraction for CA PPM (Export to flat file)
Configurable to export data
Governance
Timesheet Validation for CA PPM
Timesheet Validation for CA PPM offers
validation of time entry based on customer-
specific business rules through providing real-
time or process oriented validation of time
entries.
Data Integrity Assurance for CA PPM
Data Integrity Assurance for CA ™ PPM helps
CA PPM administrators identify data integrity
violations, starting with 52 configured business
rules that can be modified, activated or
deactivated to meet requirements.

10. © 2017 CA. Confidential. All rights reserved.
What our customers say about AMS
TechValidate survey – https://www.techvalidate.com/product-research/ca-services-education/facts?utf8=%E2%9C%93&fact_search%5Bquery%5D=AMS
The top considerations cited by customers who
chose CA AMS include:
• Technical expertise of CA AMS resources
• Cost effectiveness of the offering
• Breadth of services provided
Confidence in CA AMS
82%
of CA AMS customers were
confident that AMS has
increased the business
value of their solutions

11. © 2017 CA. Confidential. All rights reserved.
Australian Energy Company Trusts AMS Team
for CA PPM Operations
• The customer now leverages CA PPM
automated project management workflow
tools, and reports facilitate planning across
projects.
• CA Performance Accelerator helps ensure
end-user adoption for current and future
releases.
• A client rep said, “We now have impressive,
beneficial reports and a platform on which to
build.”
• The Australian Energy Regulator
approved the client’s multi-billion-dollar
capital investment and operating and
maintenance plans
• The client sought an enterprise-wide
resource-planning solution for all
business projects
• Needed a platform for future
enhancements and system integration
CHALLENGES RESULTS

12. © 2017 CA. Confidential. All rights reserved.
Provincial Transport Agency Trusts AMS team
to Move CA PPM forward
▪ Solidifies and expands the CA PPM footprint and
added Resource Management
▪ AMS service provides day-to-day administration,
architectural overview and solution roadmap
▪ Built strong relationship with new CIO who sees
the AMS team as trusted advisors
▪ AMS team delivers enhancements and other
high level tasks that convinced the agency they
were working with the winning team
▪ Customer wanted to expand the footprint
of CA PPM to other divisions but required
assistance
▪ Purchased CA PPM 5 years prior and
didn’t believe the were getting maximum
value
▪ Required deeper insight into solution
architecture
CHALLENGES RESULTS

13. © 2017 CA. Confidential. All rights reserved.
Global Oil and Gas Company Trusts AMS Team
with Excellence in Offshore CA PPM Support
• Onsite visits to bring offshore resources up to
speed
• Onboarding of AMS team members to be
knowledgeable about customer’s implementation
• Expectation of a long term partner with CA
Services and AMS team
▪ Highly customized CA PPM
implementation
▪ Required a more sustainable support
model after Services stabilized the
deployment
▪ Comfort level with having offshore team
supporting CA PPM
CHALLENGES RESULTS

14. © 2017 CA. Confidential. All rights reserved.
Regional service supported by dedicated, global AMS team
▪ Local TSM and regional
management teams
▪ Global AMS platform
✓ ITIL processes
✓ SLA and standard reporting
✓ Escalation management
EXPERIENCE
40 years & thousands
of implementations
CERTIFIED
Unsurpassed expertise
with CA software
24 x 7 Support
Follow the sun support
for priority 1 issues
PEOPLE
Resources worldwide in
4 regional solution centers
augmented by local field services

15. © 2017 CA. Confidential. All rights reserved.
We measure our success by your success.
Our Promise
Deliver innovative
business outcomes.
Invest to build
long-term relationships.
We help you achieve your business
outcomes by connecting strategy to
execution through Organization
Enablement, Technology Services and
Success Management activities to
consistently deliver a superior experience.
Commit to each
customer’s
success.

16. Thank You.