The business model involves repairing and reselling electronics like laptops and phones. There are 6 employees consisting of 2 riders to pickup/drop off devices, 2 repair technicians, 1 purchase/inventory manager, and 1 PR guy. The PR guy's roles include tracking customers for resale/purchase opportunities, marketing, handling customer support, and managing rider operations. Initial investments total 60,000 INR and cover equipment, rent, utilities, supplies, and cash. Revenue comes from repair margins and resale brokerage fees by targeting customers with medium to lower earnings for used devices. Resources are allocated to ensure efficient utilization of riders and repair staff.

2.  Business Model:
Repair and Resale of electronics.
(Laptops, Mobile phones)

3. Number of Employees: 6
Employee profile:
Riders: 2
Repairpersons/Technicians:2
Purchase and Inventory Manager:1
PR Guy:1

4.  Roles:
 Role of rider
 To go for pickup and drop of offsite repair products
 To assist repairperson for onsite repair
 To EVALUATE products for resale/repair if needed
onsite or offsite.

5.  Repairpersons/Technicians:
To repair all the electronics devices.

6.  Roles of PR guy:
 Customer tracking:
Tracking customers who had major and minor repairs. This
would help us to target those customers for resales and purchase. For
instance, if a laptop/mobile has got a minor repair from us, we can ask
that person to sell that device via us since that device is in a great shape
and will be sold quickly.
 Similarly, if a customer has got a major repair and there are chances
of him switching the device, we can target him for buying from us.
 Marketing/PR: Sending SMS to the target audience, handling
customer grievances and after service support over phone.
 Operations: Managing unidirectional movement of riders while going
for various operations.
 Billing

7.  Investment:
 Generic semiconductor electronics: 25,000 INR
 Rent/Elec./Fuel: 15,000 INR
 Commercial phone line: 5,000
 Supplements (Furniture/ Firm apparel for employees/
hoarding): 10,000
 Cash in hand: 5000

8.  Revenue:
 Repair margins are usually high.
 Resale brokerage variables are high.
 Also, as customers with high earnings are prone to first
hand device purchases, we will deal in resale of devices
corresponding to the needs of medium and lower level
earnings customers.
 Time allocation for onsite repairs will be fixed. This will
ensure that human resources of riders and repairmen are
not underutilised.

9. Thank you!