Tackling the 'We've always done it this way'
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Slides from Louise Lockie's presentation at London's Calling 2017 - Tackling the 'We've always done it this way'.
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Tackling the 'We've always done it this way'
- 1. Tackling the “We’ve always done it this way” Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie
- 2. Louise Lockie Head of Salesforce Support & Administration, Wilmington plc Co-Leader London Salesforce Women in Technology User Group Certified Salesforce Administrator London #AwesomeAdmin Award Winner 2016 @LouiseLockie louiselockie.blogspot.com
- 4. What we will cover Agenda
- 5. Why is this a common refrain? Why is it natural to resist change?
- 6. Knowledge is Power Why is this a common refrain? Why is it natural to resist change?
- 7. Knowledge is Power WWIFM Why is this a common refrain? Why is it natural to resist change?
- 8. Knowledge is Power WWIFM Fear of Unknown Why is this a common refrain? Why is it natural to resist change?
- 9. Knowledge is Power WWIFM Fear of Unknown No Choice Why is this a common refrain? Why is it natural to resist change?
- 10. Knowledge is Power WWIFM Fear of Unknown No Choice Mutiny Why is this a common refrain? Why is it natural to resist change?
- 11. Knowledge is Power WWIFM Fear of Unknown No Choice Mutiny Apathy Why is this a common refrain? Why is it natural to resist change?
- 12. Sound Familiar?
- 13. “Yep, Me too, Guilty as Charged”
- 17. Rear Admiral Grace Hopper (1906-1992) "Humans are allergic to change. They love to say, 'We've always done it this way.' I try to fight that. That's why I have a clock on my wall that runs counter-clockwise.“ -------------- “The most damaging phrase in the language is we’ve always done it this way.”
- 18. Peter F. Drucker (1909 – 2005) “If you want something new, you have to stop doing something old” -------------- “Culture eats strategy for breakfast”
- 19. Five Monkeys Social Experiment 'That's Just How Things Are Done Around Here'
- 20. “My abilities are unchanging” Psychology of the Fixed Mindset
- 21. Why is this our problem?
- 22. Let me tell you a story A Personal Tale
- 23. You can take a horse to water but you can’t make it drink “If you build it, they will come” – “NO, NO they won’t”
- 24. Shall we give up and go home? Are our projects doomed to fail?
- 25. Don’t wing it Develop a Change Management Strategy
- 26. Understand the Impact of the Change Empathy
- 27. Understand the impact and scale of the change Conduct an Impact Assessment Feature by Feature What is changing? Who or which roles will be affected? How much will change? Identify: • Which processes will be removed • Which processes will be introduced • Which processes will remain unchanged Prepare a detailed action plan for each change identified
- 28. Form a communication plan Communicate
- 29. What does success look like? Measure
- 30. Get ahead of the objections Navigate the Obstacles
- 31. Get them on board and on message Stakeholders
- 33. Learn from every experience Retrospective
- 34. Great – we won’t have to go through that again….. Job Done
- 36. Key Takeaways
- 37. Q & A Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie
- 38. Thank You Louise Lockie Head of Salesforce Support & Administration, Wilmington plc louiselockie.blogspot.com @LouiseLockie Remember to tell us what you think in the event survey www.LondonsCalling.net/survey/