1. Only Wet
Babies Like a
Change
So, don’t think
you’re alone
by F. Michael Babineaux, CPSM, C.P.M., A.P.P.
President/CEO
Babineaux Education, Services and Training, Inc.
3. FEC = For Ever Changing
A $40-billion market leader
in transportation,
information, and logistics
solutions, providing strategic
direction to the five main
operating companies
Provides customer access to the
full range of FedEx
transportation, logistics, e-
commerce and information
services by integrating sales,
marketing and information
technology
4. Key Message
You can’t survive,
let along prosper
if you don’t learned how to
accept and make the best of change.
16. Common Initial
Reactions
• Somebody Else’s Job
If not you, whose job is it?
“Only I can change my life,
no one can do it for me”
Carol Burnett (1936 - )
20. Common Initial
Reactions
In My Own Sweet Time
Accept change
according to their
schedule
Stay in comfort zone
to minimize stress
Falling behind =
More STRESS
23. Change – The Source of
Stress
• Effects of Stress
• Stress Reactions
24. Cumulative Effects
Many mildly stressful situations, while
not threatening to your mental well-being
in themselves, can contribute to a
cumulative effect which could ultimately
damage the your mental well-being.
25. Extended Effects
• Rarely confined to the individual
concerned
• The effects may be felt by all around
them
26. Your Stress Affects Us All
One day back from
vacation and I’m
already stressed out
27. Your Stress Affects Us All
You think you’re stressed?
I’m the one who’s done your
work while you were gone!
28. Stress Effects
“You’ve been getting on my nerves
all day, big sister!
(Stress is Cumulative)
“You’re stressing ME out, little sister!”
(Stress is extended)
29. Key Message
Change is the major cause of
stress – learn to deal with
change and you’ll reduce stress
30. Change – The Source of
Stress
• Effects of Stress
• Stress Reactions
32. Stress Reactions
• Seem immune to
stress
• Despite major
disruptive events
• View problems as
a challenge
• Derive a sense of
meaning when
handling stress
33. Here We Go
Again!
Stress Reactions
Others appear to be
stress-prone over
what many consider
minor disruptive
events.
34. Stress Reactions
• Negative viewpoint
• More helpless attitude
• Feel guilty or anxious
• Often don't expect
things to get any
better
35. Stress Reactions
What causes the difference
between the reactions of these two
types of individuals?
– It appears that deeply ingrained
patterns formed through childhood
– We live in a culture that induces
stress, from childhood on up
36. Our Stress Culture
We should be
able to handle
whatever comes
our way – on our
own, without
help
Handle it, handle it
37. Our Stress Culture
We’re expected to
pull our load, and
are chastised if
we don’t
Push that barge, lift that bail
38. Our Stress Culture
We believe we
can do it all and
have it all,
because that’s
what “success”
is all about
If it’s to be done, It’s up to you
40. Key Message
How you handle change
(and reduce your stress)
is largely determined by how you
look at it
Fearful or Hopeful
41. Looking at Change
“To the fearful change is threatening
because it means that things may get
worse
To the hopeful it is encouraging because
things may get better”
King Whitney, Jr.
43. Keys to Change
Leadership
In order to successfully lead anyone
through change, you’ve got to know
how they
deal with change.
And as important,
how you deal with
change.
44. As long as
everybody
gets along
As long as we
can have fun
doing it ;-)
A few dead
bodies won’t
hurt anything
As long as we
know all the
facts
What You Need to Lead
Change
Get on
with it!
Recognize
my efforts
Give me
the Details
Make me
feel good
47. Change Phases & How
You can Help
• Phase One –
Denial
– Lack of reaction
– Withdrawal
– Focus on the
past
– Denial is normal
“This too will Pass”
48. Change Phases & How
You can Help
• Phase One -
Denial Help
– Information is
needed
– Let people know
that they have
choices
49. Change Phases & How
You can Help
“They can’t make me,
can they?”
• Phase Two – Resistance
– Strong feelings emerge
» Anger, Blame, Anxiety
» Depression, Apathy
– Productivity slips
– People upset and negative
– Some want to leave the organization
50. Change Phases & How
You can Help
• Phase Two - Resistance Help
• Allow negativity expressed safely
• Manage the resistance
51. Three major ways to
manage resistance
1. Communication
• Provide rationale behind the
necessity of the change
52. Three major ways to
manage resistance
2. Participation
• Involve people whose actions
must change
53. Three major ways to
manage resistance
3. Negotiation
• Find benefits for everyone
willing to change
54. Change Phases & How
You can Help
• Phase Three -
Exploration
–As the
recognition
begins to dawn
• Concern for Details
• Confusion
• Lack of Focus“It’s not blowing over
We better deal with it”
55. Change Phases & How
You can Help
• Phase Three -
Exploration Help
–Let them construct
their plans
–Envision the future
state
–Listen to them
56. Change Phases & How
You can Help
• Phase Four -
Commitment
– Willing to recreate
roles, and expectations
– Cooperation
– Focus
– Anticipation
– Usually only lasts until
the next change
“Get out of my way”
57. Change Phases & How
You can Help
• Phase Four -
Commitment
Help
– Very Little Support
– Friendly Follow up
– Short Discussions
61. Change Phases & How
You can Help
• Maintenance
– There may be
relapse or
recycling, as in:
– "I've quit smoking
ten times”
Real Change = Time and
Commitment
62. Advise for Leaders
• Focus on Future
• Change Reward System
• Keep Score
• Crank Up Communication
• Demonstrate Commitment
• Expect Casualties
63. Advise for Employees
• Commit fully to the change
• Accept ambiguity and uncertainty
• Behave like it’s your business
• Hold yourself accountable
• Alter your expectations
81. Who Moved My Cheese?
By Spencer Johnson, M.D.
• Theme
– How to Deal with Change
• Characters
– Hem & Haw
– Sniff & Scurry
• Metaphor
– Cheese is comfort
– Moving the cheese is change
– Smelling the cheese is up dating skills
– Moving with the cheese is changing with the
change
82. Who Moved My Cheese?
By Spencer Johnson, M.D.
• Every Day
– Cheese Station One
• One Day
– No Cheese
• Sniff & Scurry
– Find New Cheese
• Hem & Haw
– Wait for Cheese to return
83. Who Moved My Cheese?
By Spencer Johnson, M.D.
• Hem & Haw
– It’ll be back
– We like it here
– It’s Tough in the Maze
• Sniff & Scurry
– Lots of false starts
– Lots of dead ends
– Cheese Station Two
98. Only Wet
Babies Like a
Change
So, don’t think
you’re alone
by F. Michael Babineaux, CPSM, C.P.M., A.P.P.
President/CEO
Babineaux Education, Services and Training, Inc.
Editor's Notes
Often stress can build up unnoticed over a period of time.
Many mildly stressful situations, while not threatening to mental well-being in themselves, can contribute to a cumulative effect which could ultimately damage the individual's mental well-being.
Examples of these cumulative effects include the sequential effects of repetitive tasks, unrealistic or unnecessarily tight deadlines, work or information overload, work underload, people not feeling "involved" or "in control," concerns about job security, career development or proper training.
Stress-related problems are rarely confined to the individual concerned.
The effects may be felt by all around, for example through impaired relationships with suppliers and internal customers.
Although purchasing managers try to avoid dealing with it, all too often they find themselves faced with an emotional buyer who is simply too stressed-out to function normally.
The result: a time bomb waiting to happen.
