It is a fact of life that the IT department is a necessary yet costly part of today’s small and midsize businesses (SMBs). Many SMBs have reduced the size of the IT department to the point where costs cannot seemingly be cut any further. The result of these cuts is that service has been severely degraded, customer satisfaction is down, and the real value of IT to the business is being questioned. And still SMB IT leaders are being asked to do much more with much less. How does an IT department cope with these ever increasing demands and diminishing budgets? Smart SMB CIOs are leveraging the Expertise-as-a-Service® (EaaS™) model to transform their organizations. Legal and finance departments have leveraged outside counsel and accounting firms for decades, with the IT department being one of the last of the major departments within the business to move to this low-fixed-cost model. Taking a page from the legal and finance departments’ “playbooks,” EaaS is used as an extension of the IT department. EaaS brings cost savings by enabling IT to reduce and reallocate in-house resources more effectively, while retaining on-demand access to scalable high quality expertise, information, and performance measurement. EaaS gives IT the ability to quickly adjust to changing business goals and drivers, encourage innovation, and increase productivity while reducing fixed costs.

1. The Advisory Council
Powering Performance with Expertise-as-a-Service®

2. Who Is TAC?
Founded in 2002 by Alan Guibord
 Former CIO of R.R. Donnelly and Fort James Paper, and former
CEO of Computerworld
 Frustrated that advisory and consulting service delivery took too
long, cost too much, information was too generic
 Saw the need for a suite of services designed to facilitate
transformation of corporate IT into a more agile, flexible and
responsive organization while lowering fixed costs
 Created an advisory services and consulting firm designed to help
companies and their IT organizations improve their efficiency,
effectiveness and overall performance
 Reformulated traditional delivery models, integrating current
technology with the power of networking, to create Expertise-as-
a-Service® (EaaS™), the first truly new services delivery model in
more than three decades
© Copyright 2013 The Advisory Council, Inc.

3. Why Use TAC?
 Source of scalable skills and resources when and where you
need them (We are your bench)
 Variable cost structure versus fixed cost
 Constant set of current skills with no need for training
 More responsive, contextual, and actionable
 Multiple support forms:
 Phone Consultations
 Personal Advisory Reports (PARs)
 Comprehensive/Rapid Assessments
 Consulting
 Benchmarking, Measurements
 Mentoring
 Unique delivery model: EaaS
© Copyright 2013 The Advisory Council, Inc.

4. Who Uses TAC?
 Small and medium sized businesses to Fortune 100
enterprises, state and local government agencies
 IT departments from 1 FTE to hundreds of FTEs and
consultants
 All major industry verticals including Financial,
Manufacturing, Insurance and Reinsurance, Education,
Legal, Biotechnology, Pharmaceutical, and Information
Technology
 Globally distributed IT with shared services, centralized IT,
and distributed IT with completely separate IT services
© Copyright 2013 The Advisory Council, Inc.

5. TAC
Expertise-as-a-Service®
(EaaS)
Overview
© Copyright 2013 The Advisory Council, Inc.

6. TAC EaaS
Expertise-as-a-Service® (EaaS)
EaaS is a delivery platform designed to provide today’s IT
companies of any size with a flexible, scalable, networked
set of services and skills which provide the ability to:
 Access a broader range of skills
 Minimize investment/fixed costs
 Increase personalized support
 Accelerate services delivery
 Speed decision-making
 Reduce Risk
© Copyright 2013 The Advisory Council, Inc.

7. TAC EaaS
The TAC Expert Network — The Core of EaaS
TAC EaaS instantly adds the new services and expertise that your
clients have asked for, in the manner in which they need
them, with rapid turnaround times.
 Broadest coverage in the industry with more
than 350 SMEs currently in the network –
and growing
 Thought leaders, authors, CIOs, patent
holders, senior/experienced consultants
 Average of 25 years experience in their
subject areas
 Currently in practice — cutting edge
experience
© Copyright 2013 The Advisory Council, Inc.

8. TAC EaaS
TAC EaaS leverages its
network of Experts to
add turn-key expertise
and services to the four
major IT service
sectors:
 Advisory Services
 Consulting Services
 Performance Management
and Measurement
 Leadership, Skills, and
Organization Development
© Copyright 2013 The Advisory Council, Inc.

9. TAC
Expertise-as-a-Service®
(EaaS)
Service Sector Detail
© Copyright 2013 The Advisory Council, Inc.

10. TAC Advisory Services
The oldest piece of your clients’ current
technology infrastructure is how they
source critical information and advice
 Current ―encyclopedia‖ delivery model
developed 30 years ago
 Generic, broad–based information not in proper context
 The clock is ticking – White papers take time to research and write…
not to mention read.
 Information is locked down – licensing agreements prohibit sharing
of information – even within a group
 Expensive – analysts, and researchers, on payroll– costs passed to
clients. Direct access to analysts costs even more!
© Copyright 2013 The Advisory Council, Inc.

11. TAC Advisory Services
What If…
 You could instantly add over 300 practicing experts to answer your
highly targeted questions by phone or with custom written documents
– regardless of how small the question is?
What If…
 The information and advice was made enterprise wide, with no
restrictions on use of the information within that enterprise?
AND What If…
 Turn-around time for delivery to you was three to five business days?
TAC turns these What Ifs into Can Dos
© Copyright 2013 The Advisory Council, Inc.

12. TAC Advisory Services
Simply log into TAC portal or Phone TAC
Personal Advisor
Request Personal Advisory Report (PAR) or
Phone Consultation
Personal Advisor refines question with client
Personal Advisor matches question with
subject matter expert(s) in network
Phone consultation is scheduled or PAR
written
Feedback is collected after the Expert
Call/PAR
© Copyright 2013 The Advisory Council, Inc.

13. TAC Advisory Services
Areas of Expertise
Strategy and Planning Cloud Computing
Project Management Office Transformation Design/Support
Enterprise Architecture/Applications Regulatory Compliance
Industry Applications Vendor Management Strategies
Information Security & Data Privacy Enterprise Network
IT Business Management Architecture/Systems/Management
Business Intelligence & Data Warehousing Application Service Providers
Application Development & Strategies External Service Providers & Outsourcing
Application Architecture, Middleware & Integration IT Asset Management
IT Infrastructure Financial Management of IT
Organization Design Networking & Telecom
Hardware/Software Analysis Business Processes & Management
IT Organization Management Operational Benchmarking
Global Deployment/Management of Applications Carrier Infrastructure/Services
IT/Business Strategy Data Management & Integration
User Interfaces and Functionality Disaster Recovery & Business Continuity
Governance Servers & Storage
IT Operations Management Customer Relationship Management
End User Support/Devices Emerging Technologies
ERP & Supply Chain Management And more…
© Copyright 2013 The Advisory Council, Inc.

14. TAC Consulting
Unparalleled Flexibility
Need a consultant for only an hour?
Or need them for a longer period, but
intermittently throughout a project,
and not in a single block of time?
Traditional consulting models simply can’t address these problems.
 ―Bench strength‖ of over 300 – without the cost
 All areas of tactical, strategic, operational, functional IT
 Short-term, long-term, and intermittent time periods
 On site, off site, hybrid consulting models
© Copyright 2013 The Advisory Council, Inc.

15. TAC Consulting
TAC Consultants:
 Are experienced senior consultants and thought leaders,
patent holders, authors, subject matter experts and sought
after public speakers
 Real-world success credentials in information technology
strategy and planning, process, operations and
implementation
 Are subject matter experts with an average of 25 years of
experience consulting in their subject matter area
 Unique approaches and methodologies
 Are rigorously vetted to ensure quality
 Cover all areas of IT with depth
© Copyright 2013 The Advisory Council, Inc.

16. TAC Consulting
Sample Practice Areas:
Business Process Hardware Optimization
• Business Planning and Analysis • Hardware Reliability Benchmarks
• Business Process Management • ROI Analysis for IT Vendors
• Data Privacy Compliance • Storage Performance Assessment
• Internet Marketing Competitive Analysis • Vendor and Technology Analysis
• Risk Management
• Sales Force Effectiveness
Network & Telecommunications
• Enterprise Network Infrastructure
Strategy and Planning Strategy and Planning
• IT Cost Reduction • Telecommunications Cost and
• IT Strategy and Plan Reviews Management
• Outsourcing Governance Assessments
• Performance Management and Measurement
Enterprise Resource Planning
• ERP Optimization
Software Optimization • ERP Strategy
• ITIL Services / Software Development Process Improvement • SAP Optimization
• Software Asset Management
• Vendor and Technology Analysis And MUCH MORE…
© Copyright 2013 The Advisory Council, Inc.

17. TAC Performance Management & Measurement
Essential Metrics For Effective Decisions
• Any organization can benefit from measuring
and assessing the cost, effectiveness and
efficiency of their company and IT group.
• TAC Performance Management & Measurement
Services gives you affordable flexibility, rapidly
delivering the information that you want and
needs at price points to fit well within the
budgets of small and medium sized
businesses.
Cost Benchmarking Suite Hardware Reliability Benchmarks
Sales Force Effectiveness Benchmarks Comprehensive IT Assessments
Rapid Review Assessments SAP Optimization
© Copyright 2013 The Advisory Council, Inc.

18. TAC Performance Management & Measurement
Cost Benchmarking Suite
Comprehensive: Lite:
Ultra Lite:
A fully scalable, A comparative look
A report of industry
customized view of into
benchmark data
how you stack up to cost, efficiency, and
contained in our
peer companies’ cost, performance
database
efficiency, and • Select industry,
performance • Provides up to twenty
complexity and
predefined metrics
drill-down options
• Over 2000 different associated with each
metrics in 10 Modules of our assessment
• Select twenty
modules
industry metrics out
• More than 25
of more than 2,000
different industries • Choose from two to
all ten of our
• Select up to three
• Up to 30-50% less assessment modules
modules
expensive than
traditional • Little data collection
• Personalized reporting
benchmarking required
done rapidly
© Copyright 2013 The Advisory Council, Inc.

19. TAC Performance Management & Measurement
Cost Benchmarking Modules
Distributed Midrange
Mainframe Help Desk
Computing Computing
Applications Wide Area Data
Applications Support
Development Networking
Telecommunications Telecommunications Telecommunications
– PBX – Wireline – Wireless
© Copyright 2013 The Advisory Council, Inc.

20. TAC Performance Management & Measurement
Benchmarks to save money and grow revenue.
Hardware Reliability Sales Force Effectiveness
Benchmarking Benchmark
 Compare your break/fix data  Understand the strengths and
with hundreds of companies weaknesses of the sales force
 Target problem products for and sales process compared to
replacement, extend the useful competitors
life of stable ones.  Understand the sales force
 SLAs and post-warranty break- turnover
fix can be evaluated and bid  Understand the sales cycle
based on the repair needs of the  Understand the required skill
equipment. sets
 Anonymous data submission  Recommend a set of actions
 Drill down by equipment necessary to improve sales/sales
category, type, manufacturer, processes, etc.
models, series, and parts.  Detailed implementation plan
© Copyright 2013 The Advisory Council, Inc.

21. TAC Performance Management & Measurement
SAP Optimization
Assessment of the current state of your SAP system based on
four key performance indicators –
Cost, Productivity, Performance, and Quality
The service includes:
 Analysis of used standard SAP code mapped to business processes
 Detailed analysis of unexploited standard code
 Overview analysis of non-standard code
 Identification of performance issues
 Identification of quality issues
 Detailed set of recommendations
 Detailed implementation plan
© Copyright 2013 The Advisory Council, Inc.

22. TAC Performance Management & Measurement
Comprehensive and Rapid Review Assessments:
Mitigate Risk, Optimize IT Value, Improve Performance, Reduce Cost
Comprehensive Assessment Rapid Review Assessment
Process Process
 Detailed onsite for face-to-face  2 days onsite for face-to-face
interviews and data gathering interviews and data gathering
 Data analysis and findings  4 days remote data analysis and
preparation findings preparation
 Presentation of findings in written  1 day remote web-based
form presentation of findings
 Implementation support  Total Turnaround Time -7 to
10 business days!
Business Intelligence • Contract Lifecycle Management • Data Privacy Compliance • E-Business •
Network • Information Security • Enterprise Resource Planning • Information Quality Management • IT
Infrastructure • IT Applications • Electronic Health Records • IT Service Management • IT Measurements
• QA & Testing Process • Skills & Competency Management • Storage Area Network • Software Asset
Management Process • Outsourcing Governance • Scorecard and Dashboard
© Copyright 2013 The Advisory Council, Inc.

23. TAC Leadership, Skills & Organization Development
Ensures Optimal Organizational
Efficiency and Effectiveness
 Leadership Coaching and Mentoring
 On site and remote
 Skill and Competency Management
 Analysis and assessments
 Private webinars
 On-site training and education
 Custom ―Master Class‖ presentations
 Facilitated workshops
 Organization Optimization
 Analysis and Assessments
© Copyright 2013 The Advisory Council, Inc.

24. TAC Leadership, Skills & Organization Development
Leadership Coaching and Mentoring
TAC’s Leadership Coaching and Mentoring service focuses on
issues facing top IT executives
 Leadership
 Career
 Organizational development
 Strategy
This service provides a secure, confidential means for IT
executives to receive personal coaching and direction by
industry professionals who have walked in their shoes, gain
insights on leadership, learn best practices, and keep up to
date with career trends.
© Copyright 2013 The Advisory Council, Inc.

25. TAC Leadership, Skills & Organization Development
Skills and Competency Management
Analysis and assessment of the skills available within an
organization
 Analysis of the skills
 Analysis of the skills v. requirements
 Analysis of the skills standards
 Analysis of the skills development policies
Deliverable:
Written report of the assessment findings including recommendations
on skill groups, standards improvements, education
requirements, and skill management tools.
© Copyright 2013 The Advisory Council, Inc.

26. TAC Leadership, Skills & Organization Development
Organization Optimization
Analysis and assessment of a functional IT
structure, people, processes, technologies, and strategy and
plan to ensure optimal alignment across the organization.
Deliverable:
A written assessment which we use when working with the
client to build the optimal organization that is based on
business goals and drivers, business
requirements, processes, available resources, and
technologies that ensure alignment across the organization.
© Copyright 2013 The Advisory Council, Inc.

27. TAC Leadership, Skills & Organization Development
Sample Professional Development Offerings*
Managing Vendor Partnerships Contracting for Software
Improv for IT Professionals IT Asset Management
IT Contract Management and Vendor IT Leadership Development
Management
IT Organizational Transformation IT Valuation (TACometer)
Rapid Engineered Mind (R.E.M.) Rapid Implementation Methodology (R.I.M.)
Software Asset and License Management Business Analyst Certificate Program
IT Project Management Certificate Program The Politics of IT Project Management
Marketing the IT Organization Internally Achieving IT Service Excellence
Consulting Skills for the IT Professional Business Requirements Management
IT Project Management: Accelerated Diagnostics & Transformation
The Human Side of the Equation Program
Accelerated Leadership Assessment Program Accelerated Client Relationship/Needs Program
Accelerated Leadership Coaching Program Accelerated Project Advisory Services
Accelerated Leadership Development Series Accelerated Demand Management & Fulfillment
*includes strategic partner offerings
© Copyright 2013 The Advisory Council, Inc.

28. Questions?
The Advisory Council
Powering Performance with Expertise-as-a-Service
© Copyright 2013 The Advisory Council, Inc.

29. The Advisory Council
Powering Performance with Expertise-as-a-Service
Thank You
Contact Information:
Michael Greene
Vice President
The Advisory Council
+1 781 791 9582 ext. 709
mgreene@tacadvisory.com
© Copyright 2013 The Advisory Council, Inc.