EOK Technologies – Company OverviewPresentation toUnited Health Group June 12, 2012
About EOK TechnologiesEOK Technologies is a leading Information Technology consulting firm servingHealthcare clients throughout North America. We help Payers, Providers andLife science organizations nationwide implement business-driven technologysolutions that integrate business processes, Improve worker productivity,Increase customer loyalty and create a more agile enterprise to better respondto new business opportunities. We collaborate with our clients to strategize,build and implement technology-enabled business solutions to gainmeasurable competitive advantage.Strengths that distinguish EOK Technologies in the marketplace:• Unique consulting model that provides an implementation-oriented partnership with clients.• Broad and evolving service offerings• Best practice methodology ensuring integration of Technical implementation, Process design and Workforce transition• Global Delivery/Outsourcing, Global Support and Application Development Capabilities• National Focus, but Local commitment• Extensive industry expertise
About EOK Technologies Founded: 2005 Offices across: USA, India and Middle East Global Headquarters: California, USA 150+ colleagues Dedicated Solution practices Industry Focus: Healthcare, BFSI, High Tech, Manufacturing and Telecom Suite of services: Consulting, Technology and Outsourcing services Global Model for delivering results • Onsite, Offsite, Nearshore, Offshore Uniquely positioned to become clients transformational partner of choice
Commitment • To enable swift, dramaticOur Promise: transformation of your critical business and IT functions. • We combine deep Industry, Business process, and Technical expertise with disciplined program management andOur Approach: an integrated team of global and local professionals to craft custom solutions that meet each client’s specific business requirements. • We make your organization moreYour Results: efficient, more effective, and more valuable to your customers Now - And for the Long term
Office Locations ODC: Offshore Development Center
EOK Team - IntroductionPresentation toUnited Health Group June 12, 2012
Management TeamUmesh Prabhu , CEOA founding partner of EOK, Umesh heads EOK’s Corporate Strategy andOperations. A seasoned professional, with over 20 years in High Tech,Manufacturing and more recently Healthcare, Umesh has the ability tointerconnect business models with opportunity, helping deliver value for ourclients. He has a proven ability to develop and deploy a long term strategicvision, establish and nurture strong relationships with clients, businesspartners, and building strong talented teams. His strengths in managementand understanding of the underlying technology and innovation trends havemade EOK, a leading integrator in the Enterprise market.
Management TeamCleo Smith, Vice President of Sales & Business DevelopmentHis focus and vision is to grow EOK Technologies into a major global player inthe IT services industry. Cleo Smith has over 17 years of notable experiencein sales and consulting outsourced IT services. His significant experience insolving business problems around application development, documentworkflow, transaction processing, data conversions and regulatorycompliance has led him to achieve success and excel in selling enterprise levelIT solutions to corporate and government accounts.Previously Cleo was the Global Head of Sales and Business Development atKnowledge Matrix, a pure-play international system integration consultancyand outsourcing company for Fortune 1000 clients. Prior to KnowledgeMatrix, Cleo has held VP level Business Development positions atGoldstone, Lavante, eTouch Systems, Ciber and West Valley StaffingGroup. Cleo started his career as Vice President of Major Accounts at RobertHalf International..
Management TeamTed Horne, Regional VP/Healthcare SalesTed has over 17 years in the IT consulting industry leading sales andmarketing both globally and in North America for firms such asCapgemini, Keane, Satyam and is now the Regional VP for EOKTechnologies. He has worked with GE Healthcare, Blue Cross/Blue Shieldof Wisconsin, digiChart, Healthscreen, ICON and Trustmark Insurance tohelp them bridge the gap between strategy and execution of IT projectsto help transform IT operations.He has developed Enterprise Data Warehouse/Business Intelligencepractices for Keane, Kanbay (Capgemini), and Stratagem for the FinancialServices and Healthcare industry verticals with a focus on how to helpclients prioritize strategic business goals without being bogged down inthe minutiae of data.
EOK Technologies – Healthcare Solutions and ExpertisePresentation toUnited Health Group June 12, 2012
Our Solutions and ExpertiseBusiness-Driven Solutions EOK Services• EMR Implementations and End-to-End Solution Delivery Customization IT Strategic Consulting• Enterprise Portals / Content Mgmt• SOA and Business Process Mgmt IT Architecture Planning• Data Warehouse and Business Business Process & Workflow Consulting Intelligence • Clinical Analytics and Business Intelligence Usability and UI Consulting• Regulatory Compliance Custom Application Development• ICD-10 Transition Offshore Development• User-Centered Custom Applications Package Selection, Implementation• CRM Solutions and Integration• Enterprise Performance Management Architecture & Application• Self-Service & Patient Engagement Migrations• eCommerce & Product Information Education Management• Industry-Specific Solutions• Mobile Technology• Security Assessments
Healthcare – Technology Focus Clinical EMR, Systems Analyst, HL7 Interface Analyst, ICD10 - [PM / Analysts], Business Analyst, Data Analyst Data Warehouse Project Mgr, Data Architect, ETL Architect, Data Modelers, Data Analyst, Testers, Developers Business Intelligence COGNOS, SAS, Qlikview, Business Objects, OBIEE / OBIA, SSRS, Microstrategy, SAP, EPM Technologies .net, Java, UNIX/Linux, IT security, Citrix, PEGA, JBOSS, SCRUM / AGILE, CRM [Netsuite, Salesforce.com ], Portals [Liferay, Sharepoint, Websphere], EAI Mobile Development iOS, Android, Windows Mobile, BlackBerry, HTML5
Healthcare – IT Services• ICD-10|5010 Services Assessment Remediation Transition• Application Maintenance and Development Custom Application Development Support & Maintenance of Custom Applications Testing Service• IT Infrastructure Management Services Virtualization Support Database Management and Implementation Redundant Storage Solutions Including Long-term Archiving Server Deployment Disaster Recovery and Business Continuity Management
Healthcare – IT Services• EMR* and Application Implementation & Support Services EMR Readiness Assessment EMR Strategic Plan EMR Selection & Contract Negotiation Clinical Systems Data Conversions/Archiving Implementation - Project Management / Assistance* - Paragon, Epic, GE-Centricity, Cerner, MEDITECH, Eclipsys, Lawson• Cloud SaaS Solutions PIE: Patient Information Exchange Portal PIE/FIE Archive Clinical Archives Patient Accounting Human Resources Payroll General Financial Software Applications
Healthcare – IT Services• Meaningful Use Gap analysis between current state and Meaningful Use criteria Roadmap to achieve Meaningful Use Readiness to take on change Assessment of current EHR vendors plan Availability of resources Discussion of appropriate criteria selection for your facility Identify barriers Assess infrastructure Technology and application readiness• PACS (Picture Archival Communications System)
Healthcare – IT Services Often as healthcare facilities move from legacy information systems to new systems, the data conversion for much of the data is either not done or limited in scope by the vendors involved. With this being said, it is not unusual for hospitals to continue to pay many thousands of dollars in support fees for many years on unused systems for the sole purpose of having access to the historical financial and clinical data on the system.• Control financial and clinical data Data Archiving project management with progress status reporting Site specific development and documentation of the data archiving process Data extraction assistance of files from the legacy system Archiving development programming “Mock/Test” archives allows the site to validate data prior to go-live Data Retrieval System Design and testing
Healthcare – BI Analytics• Track & Monitor operational performance• Identify trends, detect patterns & predict outcomes• Model business decisions• Monitor quality initiatives & care programs• Enterprise performance based on KPIs• Reporting & Analytics Cost of services Staff performance Risk management & compliance Profitability• Monitor Clinical Processes Improve Quality, Safety, Risks & Outcomes• Budgeting & Planning Expense planning based on patient days, visits, units of services & procedures Operational plans for facilities, clinics & service lines Manage & Consolidate plans in integrated workflows
Healthcare – Partial list of Projects Undertaken• OB-GYN Solutions Provider Architected, Developed & Tested an EHR & PMS system built with Microsoft .NET• Integrated Chiropractic Software provider CCHIT Certification• Canadian Provider of Physician Practice Enhancement Services Developed EMR system Managed Care system HL-7 interfaces• Global Healthcare Manufacturer and Services Provider Data Warehouse projects Acquisition & Integration portals Global Help Desk
Healthcare – Partial list of Projects Undertaken• Instrument Readiness provider Tissue tracking system with bar coding• Private, Not-for-Profit health system in California SQL Server / Database Upgrade ICD-10 Transformation Data Warehouse projects• Leading Health Management Solutions provider Project Manager / Business Analyst / System Analyst Data Architect / Data Analyst / ETL Architect / Reporting Analyst HL7 Interface Analyst Cognos Architect / Developers
Engagement ModelsPresentation toUnited Health Group June 12, 2012
Typical Engagement Model and Team Structure Client / EOK ONSITE TEAM EOK OFFSHORE TEAM Client EOK Support Groups Directors / Senior VP – Client Vertical Head Technical Management Management Architecture Group IS Manager Onsite Account Infrastructure Manager Offshore Account Manager Practice IT Team Quality / Process Onsite Team Global IT infra team Team Global User BaseQuality Assurance Team
Execution Approach Onsite Offshore Customer Account Project Management Management Service SLAs at Steady StateDue Diligence System Study and Hands on Environment Setup Primary Contact and SoW Onsite Transition Shadow Support and OwnershipEngagement Begins