Suzy Hernandez has over 20 years of experience in staffing and recruiting, including roles as Director of Operations and Senior Operations Manager. She has a proven track record of developing and executing recruiting strategies to deliver large volumes of hiring within tight timelines. Hernandez has managed teams and client relationships, meeting performance metrics and ensuring processes run efficiently. She possesses strong leadership, communication, analytical and time management skills.

1. Suzy Hernandez emailsuzyhernandez@gmail.com
(305) 726-5236 (c) https://www.linkedin.com/pub/suzy-hernandez/0/584/308
SUMMARY OF QUALIFICATIONS
♦ Solid background of staffing and RPO
experience nationally
♦ Extensive knowledge of staffing and recruiting for
high volume environments
♦ Proven ability to develop recruiting strategies for
delivering large volume hiring projects within
compressed timelines.
♦ Partnered with HR in regards to project
transition/lay-offs, employee relations issues,
performance issues, etc.
♦ Strong leadership skills
♦ Exceptional time management skills
♦ Strong analytical and planning skills, combined with the
ability to coordinate the efforts of many to meet
organizational goals
♦ Self-motivator with high energy, strong sense of
urgency, and ability to exceed expectations
♦ Conflict resolution – quickly and effectively solve client
and internal operational challenges
♦ Ability to be diplomatic and firm to drive business
forward and obtain results
♦ Productive and efficient work habits without
supervision
♦ Superior communication and follow through
PROFESSIONAL EXPERIENCE
PEOPLESCOUT, RPO July 2013 – Present
Director of Operations
♦ Manage large teams of operations managers, senior recruiters and recruiting coordinators to fill
permanent openings for our clients
♦ Focus on client scope expansions and implementation
♦ Assuring process flows are working toward more efficient results, alleviating bottlenecks in the hiring
process
♦ Responsible for facilitating weekly executive status meetings
♦ Lead client relationships, from forecasting and planning to execution of all strategic and tactical
initiatives
♦ Interface with recruiting managers (both internal and client based) to discuss recruiting strategies and
operational challenges
♦ Ability to maintain clear distinction between client and internal communications and relationships
♦ Establish and enforce metrics to ensure high performance output
♦ Create and execute Quarterly Business Reviews with clients
♦ Successfully manage the P&L’s to assure balance
♦ Accounts Managed: Peapod, Aetna, Jenny Craig, Sysco, Waste Management and Grainger
RANDSTAD SOURCERIGHT, RPO (FORMERLY SPHERION RPO) Sept 1996 – June 2013
Sr. Operations Manager
♦ Manage large teams of operations managers, senior recruiters and recruiting coordinators to fill
permanent openings
♦ Ensure teams are meeting performance metrics
♦ Interface with recruiting managers to discuss recruiting strategies and operational challenges
♦ Create and execute Quarterly Business Reviews with clients
♦ Full account implementation
♦ Increased gross profit from 22% to over 60% while decreasing resources by 50%
♦ Client turnover decrease by 30%
♦ Responsible for P&L management on multiple accounts with various levels of engagement
♦ Successfully handle all client billing and collections to ensuring low aging of accounts
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2. ♦ Accounts Managed: Dell, Expedia, Progressive Insurance, State Farm Insurance, Policy Studies Inc., Hewitt and
Associates, At&T, XO Communications, CitiCard and Intel
Suzy Hernandez emailsuzyhernandez@gmail.com
Career Agent
♦ Ensure compliance with all federal, state and local government laws and guidelines pertaining to employment
♦ Recruit, interview, evaluate and make employment decisions in order to place appropriately skilled employees --
contingent or direct basis
♦ Counsel employees on company policies and procedures and make final decisions on disciplinary action up to and
including termination
♦ Promote client retention by partnering with clients in determining staffing needs and succeeding in the appropriate
placement of contingent and direct hire personnel
♦ Responsible for operational activities such as payroll processing, collection calls and management of daily branch
activities
Operational Support Services
♦ Responsible for the supervision of a high level administrative team in support of a 25-member commercial sales
department and a global field organization
♦ Coordinate and balance daily workflow and deliver exceptional customer service to both internal and external
customers through timely and accurate execution of tasks
♦ Continually sought avenues for improvement ensuring quality driven results, brand integrity and value added services
♦ Act as a liaison between management and administrative team in the development of sales manuals and guides
♦ Responsible for creating and executing a quality assurance program ensuring the integrity of work produced and
sustaining brand recognition and uniformity
BANK OF NORTH AMERICA March 1991 – Sept 1996
Administrative Services Supervisor
♦ Supervise daily functions of Purchasing, Copy Center, Mailroom, Switchboard and Facilities
♦ Originate and maintain policies and procedures for all areas of responsibility allowing for more efficient and
uninterrupted workflow
♦ Responsible for all corporate event planning
♦ Coordinate disaster preparedness from development of policy to execution of plan
♦ Responsible for procurement, bid analysis and contract negotiations for all goods and services
♦ Design and execute a company-wide forms management program improving cost effectiveness and efficiency as well
as creating a more customer friendly ordering and restocking process
♦ Pivotal in ensuring the timely opening of new branch facilities
♦ Coordinate records retention management
♦ Maintain bank-wide key control system
♦ Established fixed asset tracking system
EDUCATION
MIAMI DADE COLLEGE
Miami, FL
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3. Immaculate Heart High School
Los Angeles, CA
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