This presentation discusses sustaining change and whether design and implementation efforts ever end. It introduces complexity theory and different perspectives on change, including planned vs emergent change. It also discusses moving from problems to purpose using evidence and experience to become a learning organization. The presentation encourages participants to provide feedback on a scale of 1 to 5 and indicates whether they would like to receive a discount voucher for future courses.

1. SUSTAINING CHANGE: DOES DESIGNSUSTAINING CHANGE: DOES DESIGN
AND IMPLEMENTATION WORK EVERAND IMPLEMENTATION WORK EVER
END?END?
PRESENTED BY:
Dumisani Ntombela
Tel: 011 844 1100
E-mail: dumisani@worldsviewacademy.com

2. PRESENTATION OUTLINEPRESENTATION OUTLINE
• Introduction
• Who is Guilty?
• Who Moved My Cheese?
• Understanding change?
• Change, Design and Implementation.

3. INTRODUCTION: DumisaniINTRODUCTION: Dumisani

4. INTRODUCTION:INTRODUCTION:
WORLDSVIEW ACADEMYWORLDSVIEW ACADEMY

5. WHO IS GUILTY?WHO IS GUILTY?
• A wife is dreaming in the middle of the night
and suddenly shouts: “Up! Quick! My husband
is back!”
• Man jumps out of the window, hurts his ass,
then realise:
• “Damn, I’m the husband.”
• Who is guilty in this situation?

6. WHO IS GUILTY?WHO IS GUILTY?
• The appropriate response should be:
“Who is guilty of what?”
• Thereby being able to identify or define
your Unit(s) of Analysis or the Issue(s).
• It is only after exhausting the issue that
we can begin to think of appropriate
interventions.

7. KNOWLEDGE MANAGEMENTKNOWLEDGE MANAGEMENT
• DATA
• INFORMATION
• KNOWLEDGE
• WISDOM

8. DATADATA
• Is about operating at an
ADMINISTRATIVE level.

9. INFORMATIONINFORMATION
• It is about operating at an
OPERATIONAL level.

10. KNOWLEDGEKNOWLEDGE
• Is about operating at a TACTICAL
level.

11. WISDOMWISDOM
• It is about operating at a
STRATEGIC and INNOVATIVE level.

15. THE WAY YOU THINK IS LINKEDTHE WAY YOU THINK IS LINKED
TO THE WAY YOU LEADTO THE WAY YOU LEAD
• Level 1 leaders think about problems
• Level 2 leaders think about puzzles to
solve
• Level 3 leaders think about polarity
• Level 4 leaders think about paradoxes
• OPERATE AS A LEVEL 4 LEADER TO
INSPIRE YOUR TEAM!!!

17. TOWARDS SUSTAININGTOWARDS SUSTAINING
CHANGECHANGE
• Using action research and action learning
• From data to information to knowledge and
wisdom
• From problems to purpose
• Using evidence and experience towards
learning leadership for performance
• Being a learning organization.

19. TYPOLOGY OF CHANGETYPOLOGY OF CHANGE
HOW IT HAPPENS
•Planned
•Emergent
•Contigency
MAGNITUDE
•Incremental
•Transformation
•Punctuated Equilibrium
FOCUS
•Strategic
•Operational
LEVEL
•Individual
•Team
•Organisation

23. COMPLEXITY THEORYCOMPLEXITY THEORY

27. GIVE ME FEEDBACK!GIVE ME FEEDBACK!
Email me: Dumisani@worldsviewacademy.com
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