1. How to deal with change in the
work place?
Yolande Charles
Y.C.Consulting

2. ``I did not know my own strength``
• http://www.youtube.com/watch?v=VngT4Of3
CR0
• By Whitney Houston

3. Change Management
• Understanding the impact of change
• Supporting and preparing for impending changes
• Managing others through change in your
workplace
• Getting buy-in, dealing with resistance
• Avoiding the ``tyranny of positivity``
• Managing your organization through difficult
changes

4. Change Management
• Becoming an agent for change
• Building and maintaining good working
relationships
• Getting more creative with change solutions
• Gaining increased confidence and motivation

5. CHANGE OVERVIEW
• There are 5 Types of changes and behaviour
that effect change
• The first 3 grapple with every day situation in
work and life
• We change in little ways all the time
• You may struggle a little, but we are conscious
of change. We can choose relatively easily
how we will deal with this kind of change

6. FIRST TYPE OF CHANGE
STRAIGHT FORWARD CHANGE-It`s timely and
necessary
Examples:
• Email, password
• voice mail greeting, phones, office location
• participation on a committee
• Hair colour

7. SECOND TYPE OF CHANGE
CHANGING SOMETHING YOU ALREADY DO AND
RELEARNING A NEW WAY
• Team building once a month vs. team building
daily. You have to develop a new activity each
day

8. THIRD KIND OF CHANGE
• CHANGING SOMETHING THAT OBVISOULY
NEEDS CHANGING, BUT YOU DO NOT CHANGE
IT OR CAN NOT QUITE SEE HOW IT CAN BE
DONE( Habit)
• Month end reports- need for different process
• ICAMS/Data system usage daily
• Year end report/ work plan
• Performance reviews

9. 4 AND 5 TYPES of CHANGE
• Change of a point of view, or adopting a way
of seeing the world that is at odds with the
way you are used to seeing it. This experience
can easily tap into insecurity. We can develop
a sense of not quite knowing what`s the right
thing to do. There is no longer predictable,
reliable patterns to follow

10. FORTH TYPE OF CHANGE
• CHANGING SOMETHING YOU ABOSOLUTELY
POSITIVELY KNOW YOU CAN NOT
CHANGE(beliefs)
• Client will only come to language and cultural
specific worker( no one else understand)
• I have to do what people in my culture expect
• The value or mission of the organization
• Serving clients with specialized needs- gays,
disable, deaf ( why are their needs specialized?)

11. FIFTH TYPE OF CHANGE
• CHANGE THAT IS IMPOSED UPON YOU, OVER
WHICH YOU APPEAR TO HAVE NO CONTROL
• Modernized approach
• ICAMS
• Monthly reports
• Funding cuts, 1 or 2 year funding rather than 5
years
• Outcome measures for activities

12. Impact on self
• Analyse your reactions to change and look at
the effects of change on others
• How did you react to the changes imposed on
your organization? Did you see it as good for
the sector or not? What were your feelings?

13. Patterns of uncertainty
• Pattern making machines. Without even
trying, people start to set pattern. Knowing
your patterns can be a good place to start
when addressing how you and others
impulsively respond to change
• What do you do, when you are challenge to
change?

14. A reality check
• What changes are currently happening in your
organization? How are you coping and how
do you feel about it?
• Share with group one change your
organization is dealing with and how it was
dealt with

15. Change Transition
• Stages people go through when unexpected
change happens to them. Denial , resistance,
aggression, anger, acceptance
• Where are you on the change curve?
• Where are your colleagues?
• Does this give you a new view of things?

16. Victim of Change
• How do you neutralize negative change
management?
• Effective tools you have used in the past

17. Change Resistance
• In reality the smallest change has the greatest
impact.
• Look at your staff dynamics that exist –season
worker, cultural worker, negative for the sake
of negativity, pleaser, never gives point of view
• What are some suggestion to deal with
current situations?

18. Active vs. Passive change
• Passive Passenger-just let a situation happen
• Active Passenger- involved in the process
• How did you feel? Passive/Active
• How does either path applied to impending
change?

19. Fear of Change
• Worries, fears, rumours and gossip get set as
facts in people`s heads
• How do you deal with it and affect change for
others?

20. House of Change
• Past house- previous experience
• Present house- current situation
• Empty house- lost in translation
• Future house- what is coming
• What do you think is happening in each
house?

21. ``The truth and nothing but the truth``
• No blame or justification to simplify a difficult
message and find some ways to handle
comeback you will get
• share some suggestion on methods that have
worked

22. Survival
• What are some light hearted ways to deal with
change?
• Humour

23. Putting it into Practice
• Identifying the way forward with your own
situations will help your staff deal with change
• How did you cope with the New Settlement
Plan?

24. Personal Change
• What do you have to change within to affect
change in your organization?
• Short term strategies and follow up to
maintain positive change management

25. CHANGE AS REALITY
• CHANGE IS INEVITABLE; AND MOSTLY CHANGE
IS FOR THE GOOD. NO ONE LIVES A LIFE FREE
OF CHANGE, BUT SOMETIMES WE ARE
AFFLICTED BY MORE CHANGE OR DEMANDS
FOR CHANGE THAN WE CAN COPE WITH
• HAVE A PLAN!!!

26. Q&A
• MAKE A CHANGE, ASK A QUESTION!