The document discusses managing a multigenerational workforce by understanding the differences between generations, developing a plan to manage them, and identifying effective strategies. It profiles four generations - Veterans, Baby Boomers, Generation X, and Millennials - comparing their career goals, motivators, rewards, and preferred communication methods. The conclusion emphasizes focusing on generational strengths, understanding weaknesses, and realizing that both older and younger workers can bring value as well as challenges to the workplace.

1. Surviving and Thriving in a
Multi-Generational Workforce

2. 1. Gain an understanding of different
generations in the workforce and what
makes each important on your team
2. Develop a plan for managing different
generations
3. Identify effective strategies for working
in multigenerational workplaces and
teams

3. 1st time
in US
History

8. • Important events included:
– The Great Depression
– WWII
– Disney releases it’s first animated feature (Snow
White)
– The Korean War
– Sputnik went into Orbit
You might be a veteran if…
• You have the ability to entertain yourself without
a TV, in fact you remember the days before TV
• Popular Technology: Radio

11. • Important events included:
– Man walks on the Moon
– Civil Rights
– Woodstock
– Deaths of JFK and Martin Luther King
– Vietnam War begins
You might be a Boomer if you can complete these
sentences…
• When the Beatles first came to the U.S. in early
1964, we all watched them on the ______show
• "Get your kicks, ________________”
• Popular Technology: Television

14. • Important events:
– The Cold War (remember getting under your desk?)
– Challenger Shuttle Explodes on Takeoff
– Berlin Wall Dismantled
– Fall of Communism in Eastern Europe
– U.S. Troops go to Persian Gulf for the 1st time
– AIDS Identified
You might be a Gen Xer if…
• Schoolhouse Rock played a HUGE part in how you
actually learned the English language.
– I know what a Bill (sittin’ up on Capital Hill) is thanks to that
show!!
Popular Technology: Computers

17. • Important Events:
– Death of Princess Diana
– Death of Mother Teresa
– Columbine
– 9/11
– World Center Attacks
– War begins in Iraq for a 2nd time
You might be a Millennial if…
• Blog, Myspace/Facebook, IM, text messaging, and
other social media are a regular part of your daily life
• Popular Technology: The internet, cell phones

21. • Looking for meaningful work
• Seeking challenge
• Chance to prove themselves and show they can
perform well
• Enjoys contact with people
• Desire to be in a position of responsibility
• Resents being looked at as though they have no
experience
• Tends to be more job mobile
• Less respectful of authority
Who does this describe?

22. Training and Development Journal
Sorry Boomers, the other generations in the workforce
didn’t like you when you started working!
Every generation that enters the workforce makes waves!

24. Veterans Boomers Gen Xers Millennials
Career Build a legacy Build a stellar Build a portable Build parallel
career career careers
Goals
Rewards Satisfaction of a job Money, title, Freedom is the Work that has
well done recognition, ultimate reward meaning for me
corner office
Work-Life Support me in Help me balance Give me balance Work isn’t
shifting the balance everyone else and now! Not when everything. Need
Balance
find meaning I’m 65 flexibility to
myself balance my other
activities
Job Carries a stigma Puts you behind Is necessary Is part of the daily
routine
Changing
Training I learned the hard Train ‘em too The more they Continuous
way, you can too! much and they’ll learn, the more learning is a way
leave they’ll stay of life
Source: When Generations Collide

26. Veterans
Assets: Experience, enhanced
knowledge, dedication, focus, loyalty, stability, emotional
maturity, perseverance
Possible issues: Reluctant to buck the system, uncomfortable with
conflict, may want to keep things the way they are
Messages that Motivate: “Your experience is respected here”
Rewards: Tangible symbols of loyalty, commitment, and service
including plaques and certificates
Methods of Communication: Memos, letters and personal notes

27. Baby Boomers
Assets: Service orientation, dedication, team
perspective, experience, knowledge
Possible issues: May put process ahead of results
Messages that Motivate: “We need you”, “ Your opinion is
valued”
Rewards: personal appreciation, promotion, and recognition
Methods of Communication: phone calls, personal interaction

28. Generation X
Assets: Adaptability, techno-
literacy, independence, creativity, willingness to buck the system
Possible issues: Skeptical, may distrust authority
Messages that Motivate: “Do it your way”, “there aren’t a lot of
rules around here”
Rewards: Free time, opportunities for development, certifications
to add to their resumes
Methods of Communication: Voice mail, email

29. Millennials
Assets: Collective action, optimism, ability to multi-task, and
technologically savvy
Possible issues: Need for supervision and structure, inexperience-
particularly when dealing with difficult people
Messages that Motivate: “Your work makes a huge difference
here”
Rewards: Awards, certificates, tangible evidence of credibility
Methods of Communication: texting, instant messaging,

31. FOCUS: on the similarities of the
four generations.
We all want to be successful in our careers.
We all have hopes and dreams.
•

32. UNDERSTAND: the differences
between the way the generations
approach work.
• OPTIMIZE: the strengths of each group:
Traditionalists are loyal employees.
Boomers are highly optimistic.
X-ers value independence and flexibility.
Millennials value teamwork and personal connection.

33. REALIZE: the possible weaknesses of
each generation.
Younger workers may not see the potential
hazards and pitfalls of business. They don’t
have the knowledge of what has worked in
the past and what has been a total failure.
Older workers may be too focused on the way
things have “always been done” and thus be
resistant to accepting new procedures and
new technologies.

43. Jennifer Fisher, Program Manager
jfisher@fwchamber.org
Graduate Retention Program
Twitter: Jenfisherfw
Blog: www.generationalsoup.com
www.indianaintern.net