This document summarizes a survey conducted on the resource center at UNIKL BMI. It includes: - Background on the resource center, including its history and staffing. - The purpose of investigating student satisfaction and how to improve services. - A methodology using student surveys and staff interviews. - Findings from the surveys that most students find the staff helpful but want improved computer facilities and reference materials. - Recommendations to better organize materials, extend operating hours, and update reference books based on the findings.

1. A SURVEY ON
THE RESOURCE
CENTRE OF
UNIKL BMI
GROUP MEMBER
1)Rosmawati bt Ghazali
2)Salmi Marlina bt Ahmad Ridzuan
3) Amirah Nadrah bt Ghazali
4) Nur Farhana bt Mhd Hassan
5) Kawitha D/O Thinagaran

2. 1.0 INTRODUCTION
1.1 BACKGROUND
 formerly known as Tuas Polytech Resource Centre was first set up
in 1993 at Mara Building before moving to its temporary campus in
Taman Shamelin Perkasa, Cheras.
 Since year 2000, UniKL BMI Resource Centre has been located on
the 7th and 8th floor of the Administration Building at its permanent
campus in Gombak, Selangor.
 The Resource Centre is a unit under the Academic Affairs and is
headed by a Senior Librarian with 3 Library Assistants.

3. 1.2 PURPOSE
To investigate the following issue
How to improve the services
How to overcome the
occurred problem

4. 1.3 SCOPE
 The study for this report focused on the views of
customer about their satisfaction using this facilities and
how to improve this service for Resource Center.
 This investigation also to find out students’ opinions
about the improvement can be made regarding on these
facilities of library whether to add reference books,
journal and computers. So this way can attract many
students go to the library.

5. 1.4 METHODOLOGY
Student Survey
30 students were selected randomly and
requested to fulfill the questionnaire
The Interviewee is Mrs. Roslina Binti Abdul Samad ,
who works at the Resource Center Management.
She explained about the services provided by
Resource Center UniKL BMI to students and also
for the lecturer.
Data Analysis
Staff Interview
All the data collected were transcribed
and analyzed.

6. 2.0 FINDINGS
2.1 STUDENT SURVEY
Respondents details - 30 respondents at UniKL BMI
FIGURE 1

7. Questionnaire Findings
Do you think the library is a quiet
place to study?
Is it easy to find the material?

8. Questionnaire Findings
Are staff helpful and knowledgeable? Is it easy to find a place to read and
study?

9. Questionnaire Findings
Are the books and reference
provided in the library sufficient?
Do you think the computer facilities
are enough and up to date?

10. Questionnaire Findings
Which library facilities do you
use?
Do you think that the library website
provides enough information?

11. 2.2 STAFF INTERVIEW AND FINDINGS
•
Resource centre provide good services for students
•
Resource Centre’s team have the knowledge and skills regarding the
provision of information as well as expertise in the use of all sources both
printed and electronics.
•
Libraries also provide Internet access with varied needs including web
searching, research and studies.

12. 3.0 RECOMMENDATIONS
Based on the findings and conclusions of the study, here
are several recommendations to be considered:
•
•
•
•
•
•
RC should provide better ways to find the needed books easily like
via computer system.
operation hour need to be extended during exam period
Improve the facilities for photocopy and printing services
Loose the rules and regulation for the attire- allow student to wear
jacket
Increase the number of references book which are highly preferred
by the BMI lecturer
Update the reference book into latest version

13. 4.0 CONCLUSION
•
This research mainly discussed about the problem encounter by the
resource centre and improve all the problem identified during the
questionnaire session.
•
This survey also helps us to identify the reason why less students use the
facilities of the resource centre. For example, one of the main reason is the
rule of attire.
•
The identified recommendations as stated will help to increase the number
of students using the library for study purposes.

14. 5.0 APPENDIX

15. THANK YOU !!!