1. Preforming Change management
at Washington state university at
Vancouver
Lecturer: Dr. Maryati
Name: Mariam Afshar
Metirc No.: P67787
2. Definition of Change Management
Managing the process of implementing major
changes in IT, business processes, organizational
structures, and job assignments to reduce the risks
and costs of change, and to optimize its benefits.
4. There is a request for change
• In spring1995 the campus dean convened a
task force to study the delivery of computing
services at the campus.
• Parts of task force: dean’s cabinet, the
faculty, the information technology
department and library.
5. What are the changes?
• The campus library, the information
technology and the educational video
conferencing departments should be
merged into one division directed by the
campus librarian who had previous
experience with an integrated academic
information services environment.
6. Objectives:
To improve the customer service response of
the information technology group.
To organize effective system support for
technology dependent campus library
operation.
To build a creative, co-operative culture
within VIS in order to work with faculty on
adapting the use of multimedia in the
academic curiculum.
7. Implementation of changes
• In autumn semester three departments
integrated their services as follow:
• Office work station maintenance, email
management, database creation and
support, audio visual services, LAN
administration, liaison with the main
campus IT department, technical assistance
for professors using new technologies,
staffing a computing laboratory for student
8. Implementation of changes
• Library system support, video conferencing
for state-wide classes and meeting,
standard library services, including
reference, inter-library and document
delivery services.
9. What is next?
• Changing of technology is the easiest part
of change, when something change in
organization we must consider other factors
such as culture of organization and human
factor as well.
10. Change Management Activities
• Human resource management handles:
• Activities - Such as developing innovative
ways to measure, motivate, and reward
performance.
• Program - Design a way to recruit and
train employees in the core competencies
required in a changing workplace.
11. Which activities used for change
management among employees?
1. First finding what is the biggest need and being
patient to implement changes in organization:
for WUV Vancouver information system VIS find
that the campus’s biggest need is skill training
for computer and library. They provided
instructional program which offered frequently,
short, free classes co-taught by approachable
teachers and capable technologist, and every
thing must not implement in the first time
12. Which activities used for change
management among employees?
2. Being honest: show to staff that managers
are also new in this area and it is normal if
they are confused. At first every one reject
changes and they are worry about their
ability to adaption with new changes in roles,
technology and relation. VIS knew that
someone in VIS had such a experience so it
helps them to be situated at the terminus of
Oregon trail.
13. Which activities used for change
management among employees?
• 3. allowing to employees to start with which
one that they are more comfortable: in
WUV managers teamed up most
complementary staff together and the aim
was to have group of staff that participate
in solving problem in a professional
principle. This approach helps employees to
develop their idea and for team work.
14. Which activities used for change
management among employees?
• 4. finding who can work with who and put
them in one group. All employees are
human and we can not put them in one
group without considering about conflict of
personalities and philosophies. VIS pair
technologist and librarians together to
sharing knowledge both of them have
valuable skill and can learn from each
others.
15. Which activities used for change
management among employees?
• Communicating much more: collaborating
outside of department is very useful. VIS
offered a lot of workshop and the
attendances are student, staff and faculty
member. All of attendances has this chance
to teach others on technology or software
techniques. This helps to share knowledge
and experience.
16. Which activities used for change
management among employees?
• Motivating staff: VIS started a newsletter at
the beginning of integration, this shows to
staffs and members that their corporation is
valuable and it informs clients about
changes.
17. Achievements:
1.
After 4 years working together team members have learned to
differentiate personality difference form professional difference.
2.
They can find similarity between their activities for maintenance of
system.
3.
IT staff found that with use of system they can keep computing
agenda vital under supervision of librarian and the director felt that
these tow group can teach each other’s professional priorities.
4.
And the original difficulties within the IT group, begrudging service
response and uncomfortable professional jealousies( luck of
knowledge sharing culture) and within librarian irrelative pressure
for speed up response time and professional superiority complex
toward their collaborators, completely have been muted.
