See how our own SAP Hybris Expert Services team transformed to deliver SAP Hybris Commerce Cloud solutions. Explore the team’s transformation – from project and service delivery, to driving technical best practice, to consultant enablement and leading the movement to a “cloud mindset” – and learn from its experiences. For more from SAP Hybris, please see: https://hybris.com/en/products/expert-services

1. Richard Ashby, SAP Hybris
October18,2017
SAP Hybris Customer Success & Services
Taking Our Own Advice: Transformation to Cloud

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Commerce Cloud enables innovation
Technology must not be
the bottleneck of
business innovation
Flexible, modern platform
designed to add value and
agility to your processes
Simple platform extension
and addition of emerging
touchpoints through open
APIs
Leverage innovative
microservices built on SAP
Hybris as a Service (YaaS)
to complement your
solution

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
What does cloud mean
for SAP Hybris?

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
What does cloud mean
for our customers?

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
A fundamentally different
relationship with our
customers!

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Our own transformation
starts with mindset

7. 7PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Customer Success & Services: cloud mindset
Speed & AgilityCustomer Focus Innovation & Quality

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Put customers first
Service mindset
• Re-organisation to Customer Success & Services
• Cloud Experts Group
• Product Engineering + Expert Services
• Customer first: closer and extended relationships
• Meet our customer’s needs
• SAP Hybris Commerce: optimised for HANA DB
Our Transformation
The Results
Customer Focus

9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Work efficiently whilst
ensuring quality
• Increase time to value
• Go beyondAgile
• Minimum Viable Product (MVP)
• Faster delivery of new services to our customers
• Faster adoption of Hybris Commerce Cloud
Our Transformation
The Results
Speed & Agility

10. 10PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Evolving & advancing
for excellence
• Global staff enablement
• Be the voice of customer project implementations
• Empower consultants to develop new features
• Faster delivery of best practice and expert advice
• In-depth best practice guides to solve implementation and
performance issues
• High performance features
Our Transformation
The Results
Innovation & Quality

11. 11PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
ü Be a cloud-first evangelist
ü Transform and go beyond Agile
ü Empower the team…
Take risks,
Deliver faster,
Embrace being uncomfortable
Taking our own advice: what we learned

12. 12PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
What’s next?
Speed & Agility
Time to value
New services
Feature adoption
Customer Focus
Cloud Experts Group
Expert advice
Enablement
Innovation & Quality
YaaS
High performance
features
User Experience
Commerce Cloud
features

13. 13PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
We are Customer
Success & Services.
We are cloud ready.

14. Richard Ashby
Global Programme Manager, Customer Success & Services
+44 7551 150 821
richard.ashby@sap.com
Thank you.