Marie Sundquist is an accounting professional with over 10 years of experience in customer service, business process management, and accounting. She has a Bachelor's degree in Accounting and has held several roles at Target Corporation, where she analyzed business processes, improved response times, created training materials, and resolved customer issues. Her experience also includes fraud claims adjusting and inventory management. She is proficient in MS Office, Excel macros, SAP, and presentation skills.

1. Marie
Sundquist
Accounting Professional
PROFILE
Recent graduate with BS in Accounting. Proven leadership,
combining advanced systems knowledge with a strong
history of process improvement and creative problem
solving. Energetic team-builder and partner focused on
adding value through business process analyzation,
technical troubleshooting, and quality training.
EXPERIENCE
Sr. Social Media Specialist Present
Target corporation, Minneapolis, MN
 Recognized guest issues and trends on social media.
 Responded to guests through Facebook, Twitter, and
Instagram, providing resolution to guest concerns.
 Influenced management to collect data to analyze business
processes for social media responding. Analyzed the data, cut
steps and improved response times from three posts per hour to
six.
 Managed the Target Style and Baby Facebook pages by
proofreading creative content, increasing guest engagement and
resolving escalated guest issues.
 Volunteered to edit and combine separate knowledge
documents from Target.com and Guest Relations for use on the
Retail Social Media team.
 Created business processes for the Retail Social Media team.
 Approved creative content to Facebook and Twitter for the
Marketing team
 Trained new hires.
Sr. Guest Service Specialist – Target.com 2011 - 2013
Target corporation, Minneapolis, MN
 Resolved escalated Executive, BBB and Attorney General
contacts through phone and email.
 Analyzed guest orders for errors, providing guest service to
address the issue.
 Researched and closed accounts with history of abuse.
 Traced errors through transactions to find the root cause.
 Resolved checkout transaction errors by partnering with the
technical team.
 Completed failed verification checkout transactions, by
manually processing guest orders.
 Trained over 300 employees through weekly installments on
Target’s reward program, Cartwheel.
 Volunteered to serve as a Subject Matter Expert to improve the
checkout process.
 Tested implementation of the new business process system,
SalesForce and Axiom. Provided feedback to developers,
improving the checkout process.
612.770.1417
Mesunnyd23@Gmail.com
www.linkedin.com/in/marie-
sundquist-8a14822
SKILLS
Escalation Resolution
Business Process Management
Information Systems Testing
Financial Accounting/GAAP
Tax Accounting
Account Reconciliation
Policy Compliance
EDUCATION
Bachelor of Science, Accounting
Metropolitan State Universiry
Fall, 2016
GPA 3.62
IMA Student Chapter member

2. Collections Specialist 2009-2011
Target corporation, Minneapolis, MN
 Negotiated payments on past due Target REDcard accounts.
 Increased team quality by 42% by creating individual feedback
sessions and designing training material.
 Launched spousal payment program, increasing collections by
25%.
 Won “Top Dog Earner” 23 months, by placing in the top 20
highest performing collectors
Sr. Guest Service Specialist - Target Accounts 2007 – 2009
Target corporation, Minneapolis, MN
 Resolved guest issues concerning the Target REDcard.
 Won “TAS Champion” by maintaining 100% Quality, 97%
Adherence, and earning a top 3% in Target REDcard retention.
 Coached vendor reps through escalated calls.
 Chosen to test implementation of new business process system.
 Trained contact center on new system.
Additional experience includes Fraud Claims Adjuster at
Norwest Bank, Appliance Lead and Kitchen Expeditor at Home
Depot.
Skills
• Approved/denied disputed debit card transactions.
• Reviewed customer transaction history.
• Adjusted account balances.
• Researched disputes by pulling debit transactions, retail
records, and signatures.
• Communicated to customers through approval/denial letters.
• Trained new hire classes of 25-40 employees.
• Ordered and managed inventory for Kitchen and Appliance
Dept.
• Scheduled team of 10 employees
• Designed kitchens using CAD.
• Created custom order requests
• Processed transactions for vendor special order requests.
• Reconciled vendor accounts.
Volunteer Service
Girl Scouts of America
• Annual Day Camp Volunteer, STEM badge education, assist
troop with field trips and projects throughout the year.
Target Corportation Volunteer
• Various quarterly projects
Parker Elementary
• Book club: Assist kids with the binding and laminating of the
books they created
Marie
Sundquist
Accounting Professional
612.770.1417
Mesunnyd23@gmail.com
www.linkedin.com/in/marie-
sundquist-8a14822
Computer Skills
MS Office
Excel: Vlookups, Macros, and Pivot
Chart
SAP
Strong PowerPoint Presentation
EDUCATION
Bachelor of Science, Accounting
Metropolitan State Universiry
Fall, 2016
GPA 3.62
IMA Student Chapter member