This document contains a summary of Sumit Kumar's professional experience and qualifications. It outlines his current role as a Warehouse Executive at Healthkart.com since 2014, where his responsibilities include outbound and inbound operations, logistics planning and control, and vendor management. Previously, he worked as a Customer Care Executive at GE Capital from 2013 to 2014, where he handled customer complaints and provided resolutions. His educational background includes a BCA degree from Sikkim Manipal University in 2012. He is proficient in Microsoft Office, Adobe Photoshop, and has experience with inventory management software.
Supply Chain Management Warehouse / Outlet Management
Procurement Management Corporate Communication
Import / Export Documentation
Customer Key Account Management
Custom Clearance & Documentation
Manage Teams of Worker & their Disciplines
Expert in Inventory Management software’s Collaboration with Related Vendors in international Market
Keynote address (Feb, 2016) to the educators in the Fort Nelson school district. We all know that we cannot teach a child without a concection... without a relationship. In the hustle and bustle of our jobs as educators, we often forget our why, the reason we got into education, of trying to make a difference with kids. In this talk, 6 Keys to Connecting are shared and discussed with the challenge of creating a more positive climate and better connections with kids in our classrooms, schools, and organizations.
With the explosion of the maker movement, schools are beginning to embrace creativity. However, what does this mean for assessment? Should we assess the creative process? Should we assess the finished product? Does assessing creativity actually make kids more risk-averse? In this workshop we explore what it means to assess both the creative process and the creative product without leading to risk aversion.
Supply Chain Management Warehouse / Outlet Management
Procurement Management Corporate Communication
Import / Export Documentation
Customer Key Account Management
Custom Clearance & Documentation
Manage Teams of Worker & their Disciplines
Expert in Inventory Management software’s Collaboration with Related Vendors in international Market
Keynote address (Feb, 2016) to the educators in the Fort Nelson school district. We all know that we cannot teach a child without a concection... without a relationship. In the hustle and bustle of our jobs as educators, we often forget our why, the reason we got into education, of trying to make a difference with kids. In this talk, 6 Keys to Connecting are shared and discussed with the challenge of creating a more positive climate and better connections with kids in our classrooms, schools, and organizations.
With the explosion of the maker movement, schools are beginning to embrace creativity. However, what does this mean for assessment? Should we assess the creative process? Should we assess the finished product? Does assessing creativity actually make kids more risk-averse? In this workshop we explore what it means to assess both the creative process and the creative product without leading to risk aversion.
This is my slide deck from my session at the North Carolina Reading Conference last week in Raleigh, NC. I do staff development to schools and districts all over the country about best practices in literacy instruction. This topic is one of my most requested.
The technologies and people we are designing experiences for are constantly changing, in most cases they are changing at a rate that is difficult keep up with. When we think about how our teams are structured and the design processes we use in light of this challenge, a new design problem (or problem space) emerges, one that requires us to focus inward. How do we structure our teams and processes to be resilient? What would happen if we looked at our teams and design process as IA’s, Designers, Researchers? What strategies would we put in place to help them be successful? This talk will look at challenges we face leading, supporting, or simply being a part of design teams creating experiences for user groups with changing technological needs.
An immersive workshop at General Assembly, SF. I typically teach this workshop at General Assembly, San Francisco. To see a list of my upcoming classes, visit https://generalassemb.ly/instructors/seth-familian/4813
I also teach this workshop as a private lunch-and-learn or half-day immersive session for corporate clients. To learn more about pricing and availability, please contact me at http://familian1.com
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1. SUMIT KUMAR
H/N-421/2,Near Durga Ashram Chhattarpur,New Delhi.
New Delhi-110074.
MOB:- +919958958027/+919599059958
E-Mail: k_sumit27@ymail.com,sk311792@gmail.com
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Professional Experience
Working as a Warehouse Executive at HEALTHKART.COM from 19th
of Aug 2014 to till date.
Role
Outbound Operations:
Monitoring Indent and pick list generation process and ensuring smooth replenishment of
stocks to the stores.
Looking after outbound operations (picking, segregation & dispatch)
Activities to meet out delivery on time with a view of minimization of packing and shipping
cost.
Follow the proper dispatch plan & discuss the superior if any changes in dispatch or
Discrepancy.
To ensure that the specific customer required activities are carried out before the goods are
shipped out.
Inbound Operations:
Responsible for proper Receipts, Documentation, and follow the procedures for critical issues.
Put away, Storage and Preservation of material as per fixed and flexible location.
Responsible for smooth working at issue of material in order to ensure FIFO system followed.
To ensure control, track and disposal of low shelf life material.
To ensure control of non-conforming material in Warehouse and necessary action to avoid use
on non-conforming material.
To make warehouse ready every time for surprise audit both internal & External.
Rejection Dispatched to Vendors properly & Maintained rejection details.
Logistics Planning & control:
Managing entire Logistics operation with key focus on Orders/courier servicing, time bound
delivery, & cost effective distribution.
Improvising internal controls system, processes and tracking systems for distribution
optimization & cost saving.
Managing B2C, B2B, Drop ship, Vendor pick-up, reverse pick-up teams by keeping in mind
Cost/TAT/RTO & Order fulfillment.
Coordination with accounts & customer service team to ensure the compliance & authenticity
of the process & reports.
Opening new delivery hubs to provide better delivery solution to organization.
Train and motivate the temporary executive’s team to ensure optimum performance.
Conduct skill gap analysis and meet training needs and promote multi-skills on floor.
Vendor Management to ensure discipline of establishing service, quality, cost,selecting and
managing third party companies to consistently meet goals.
Managed the use to the distribution and inventory management software package (Thing
paid).
2. Worked as a Customer Care Executive at GE CAPITALfrom Sept 2013 to july 2014 till date.
Role
1. Provide end to end resolution to Customers complaints.
2. Ensure customer complaints are handled with 100% quality.
3. Handle cases as per the daily targets (generally 150-200 cases), set by Team Leader.
4. Co-ordinate with various teams to get resolution .
5. Calling the customers to keep them updated on the resolution status and solution.
6. Flexible to work on various processes as per business requirement.
7. Display proactive approach to resolve the customers complaints.
8. Capturing Customer Feedback and sharing with management regularly.
9. Attending Team Meetings/huddles and sharing best practice with colleagues.
Educational Qualification:
Completed BCA from Sikkim Manipal University in 2012.
Completed Intermediate in science faculty from Bihar board in 2009.
Completed matriculation from Bihar board in 2007.
Computer Skills:
Operating System- Windows-XP , 7 & 8.
Ms Office ( Ms-Word, Excel and PowerPoint)
Internet/ Email.
Adobe Photo-shop.
Personal Details:
Father's Name : Shree Arun Kumar Rai
Date of Birth : 20th April, 1987
Nationality : Indian
Languages : Hindi & English
Sex : Male
Marital Status : Unmarried
Hobbies :Music, Reading and Cricket.
Permanent Address : V.P.O -Bharthua, Dist.-Muzaffarpur, Bihar-843328.
Declaration:
I hereby declare that the above information is true to best of my knowledge.
Date: …………………… SIGNATURE