1. SWATHI MABBU
Business Analyst
swathimabbu@yahoo.com Mobile : +91 9293143778
PROFESSIONAL PROFILE
 Business Analyst with 5.3 years of experience in all phases of the project development life
cycle with primary focus on Business Analysis of product led approach in the Insurance
Domain.
 Extensive experience in gathering requirements and product solutions through existing
systems documentation or procedures.
 Extensive knowledge of Design Patterns and their application in software design and
architecture. Proficient in developing Use Case Model, Analysis model, Use case Diagrams,
Behavior diagrams (sequence diagrams and activity diagrams), based on UML methodology
using MS Visio.
 Excellent writing skills in writing functional specification document and user documentation.
 Experience in reviewing Test Procedures, defining Test cases, reviewing and maintaining
Test scripts, analyzing bugs, interacting with team members in fixing errors and User
Acceptance Testing (UAT).
 A motivated learner, sincere, disciplined detail-oriented team player with good
communication and interpersonal skills.
 Strong customer service orientation. Experienced in consulting with users, resolving problems
and meeting specific technical and business needs.
 Experience in complete software development life cycle (SDLC) from Inception through
implementation.
OBJECTIVE
I am looking for an opportunity to be a part of, as well as motivating and learning from a successful
and productive team resulting in the growth of the company whilst enabling further my professional
and personal development.
SKILLS
Primary Skills : Business Analysis
Documentation Microsoft Word, MS Excel, MS PowerPoint
Relevant Skills :
Operating Systems Windows NT/2000/95/98/XP
Application Server Websphere, Tomcat
Languages SQL. MySQL
Database SQL Server, Oracle 8
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2. EDUCATION AND QUALIFICATIONS
 Bachelors of Engineering (Electronics) from Swami Vivekananda Institute of Technology
affiliated to JNTU Hyderabad, India 2007- 2011 with 60%
 Senior School Certificate Examination (CBSE 2005-2007) with an aggregate of 70%
 Secondary School Examination(CBSE 2004-2005) with an aggregate of 70%
CAREER SUMMARY
Ebix Inc. Aug 2011 – Oct 2013
Associate Business Analyst
Product Management Team (PSS Product)
The agent appointment and licensing solution streamlines and automates the process of agent
contracting and compliance. Due to state compliance rules, agents wishing to do business with a
carrier, have to be appointed and licensed in the state they want to conduct business in. It becomes
the carriers' onerous responsibility to make sure that the agent is duly licensed and appointed and all
the paperwork is in order. The process, although similar in its basic construct, does have state based
variances related to processing rules. By streamlining and automating the appointment process
carriers are able to expedite placing of new business, which has a direct impact on increasing
revenues, and also are able to reduce operating costs through automation, thereby improving
profitability.
Responsibilities & Accomplishments:
 Participated in requirement gathering and business solutioning sessions and accumulated
product solutions and features from subject matter experts and business solutioning team
 Involved in Requirements & Feature Analysis, and created Business Design Documents (BDD)
documents for various modules based on the business solutioning sessions.
 Performed Gap Analysis to map the product features with client business requirements.
 Designed Wire Frames for the product solution enhancements along with assisting the user
Interface team in creating prototypes for the same
 Documented Use Case Scenarios and Use Case Narrative using the UML (Unified Modeling
Language) methodologies.
 Analyzed user requirements and attended change request management (CRM) sessions to
create, track and schedule change requests.
 Created and maintained a traceability matrix for all master requirements and mapped it to
various Test cases, User Guides, and Product Features using MS Office suite.
 Involved with the QA team to conceptualize, determine and develop test approaches and
methods.
 Involved in Systems Integration Testing (SIT), Users Acceptance Testing (UAT) and prioritized
outstanding defects and writing business requirements to resolve them.
 Utilized Alfresco to centrally store, manage and access business artifacts across all platforms.
 Conducted review sessions on regular basis with QA and development teams as a point of
contact in clarifying business solutions and product enhancement functionality
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3. Ebix Inc. (former Planet Soft Inc.) Oct 2013 – Feb 2014
Business Analyst
Producer Portal (PSS Product)
PSS producer portal is a single-stop, web based portal that streamlines producer's self service
capabilities. The solution includes new business, license and appointment request initiations, and
personalized profile management improving the ease of doing business with the carrier. The portal
provides a web based holistic view of commission statements of the logged in producer, ensuring the
accuracy of commission and bonus payout data. Producer Portal services also offer a one stop shop
to maintain the producer book of business and compensation information.
Responsibilities & Accomplishments:
 Designed Wire Frames for the product solution enhancements along with assisting the user
Interface team in creating prototypes for the same.
 Involved in Requirements & Feature Analysis, and created Business Design Documents (BDD)
documents for Producer Portal based on the business suctioning sessions.
 Involved with the QA team to conceptualize, determine and develop test approaches and
methods.
 Participated in requirement walkthroughs with the Development team and QA team with the
aim to develop testing strategies and test plans such that test cases reflect user needs.
 Worked on GAP analysis to map the product features with client business requirements.
 Worked for many DEMO’s on Producer Portal.
 Involved with QA team to clarify the Product related doubts.
 Assisted QA team by reviewing test cases and clarifying requirements to ensure complete
coverage of requirements.
Employer: Ebix Inc. (former Planet Soft Inc.) Feb 2014 – Sep 2014
Project: Producer Support System (PSS)
Client Name: Liberty Mutual Life Insurance
Business Analyst
Description
The aim of the project was to build producer support system that would capture and store the
complete details of the Insurance Producer (Insurance Agent/Broker/Dealer) across the company
like:
• General information which shows up the Producer’s Name, DOB, NPN (National Producer
Number) number and SSN number.
• License and Appointment information which captures the Producer’s License number and his
appointment details with that company.
• Contract Details of the Producer with the company. Etc.
• Commission plan to the specific Producer based on his business.
Responsibilities:
• Thoroughly studied the inherent systems to have a clear understanding of the business
processes and associated system workflow.
• Worked on Gap analysis to understand new business model and additional functionalities to
be incorporated into the new application.
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4. • Authored and developed Product related documents including the Business Requirements,
Client Approach Documents and the Use Case Specification.
• Identified the use case components which include basic, alternate and exception flows.
• Participated in various architectural development sessions to provide technical teams with a
better understanding of the requirements.
• Analyzed Requirements and created Use Cases, Use Case Diagrams using MS Visio.
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete
coverage of requirements.
• Provided project manager with regular status updates assisting the overall project
management initiative.
• Participated in requirement walkthroughs with the Development team and QA team with the
aim to develop testing strategies and test plans such that test cases reflect user needs.
• Worked on complete Commission Plan configuration. Configure the metadata for
Compensation Release.
• Actively participated in Client Demos regarding the build release of Commissions.
• Worked on Demo Script during the client Demo
Employer: Ebix Inc. (former Planet Soft Inc.) Sep 2014 – May 2015
Project: The Policy Processor (TPP)
Client Name: Qatarlyst
Business Analyst
Description
The main aim of this project is to build an electronic placement system (Marketplace) for Cedants
and Brokers which allows them to submit Risks into Insurance Market. It allows Users to create
Electronic Endorsements and different risks like Insurance, Facultative, and Treaty. Marketplace
provides electronic trading service for Reinsurance and Large Commercials.
It enables electronic exchange of key information/negotiations between Buyers, Brokers and
Underwriters operating within a subscription market.
Responsibilities:
• Worked on CR (Change Request) Management
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete
coverage of requirements.
• Participated in many CR meeting with Client to get better understanding on new
requirement.
• Prepared story cards on CR documents.
Employer: Ebix Inc. (former Planet Soft Inc.) May 2015 – Oct 2016
Project: Eapp
Client Name: Cooperators
Business Analyst
Description
The main aim of this project is to deploy a new electronic application (“eAPP”) submission system.
This system will replace an existing eApp solution that is outdated and difficult to support and
maintain. The solution will support new business processing for life insurance products and wealth
products. The solution will also allow users to submit change request for existing contracts including
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5. but not limited to, additional payments, change of address, change of beneficiary, asset rebalancing,
etc. The solution will be used by the career sales force at Co-operators life Insurance Company (or
CLIC Producers) as well as the authorized CUMIS sales force. The two groups will have slightly
different workflow experiences due to the availability of certain back office systems such as ECM, but
the core functionality will be the same.
Responsibilities:
• Designed Wire Frames for the product solution enhancements along with assisting the user
Interface team in creating prototypes for the same.
• Worked on Plan Packaging sheet and the configured the rules
• Assisted QA team by reviewing test cases and clarifying requirements to ensure complete
coverage of requirements.
• Participated in requirement walkthroughs with the Development team and QA team with the
aim to develop testing strategies and test plans such that test cases reflect user needs.
• Worked on GAP analysis to map the product features with client business requirements.
• Involved in Systems Integration Testing (SIT), Users Acceptance Testing (UAT)
• Analyzed Requirements and created Use Cases.
• Handled the ownership of Group Conversion (GC) and Guaranteed Insurability Option (GIO)
life products in the project.
• Actively participated in Bug Triage meetings to get clarifications on the issues
Employer: Ebix Inc. (former Planet Soft Inc.) Oct 2016 – Till Date
Project: TPP
Client Name: Merrill Lynch
Business Analyst
Description
The main aim of this project is to deploy a new The Policy Processor (“TPP”) submission system. This
system will replace the current process which is handled manually outside of a distribution platform.
The solution will support new business processing for life insurance products. The solution will also
allow many interfaces among different systems like Illustration, Agent Licensing and Appointments,
etc. This solution will be used by career sales force at Merrill Lynch.
Responsibilities:
• Participated in Business KT sessions as this project is still in Elaboration stage.
• Worked with UI team to implement the clickable prototypes.
• Participated in technical sessions to understand the interfaces along with technical team.
PROFESSIONAL CONTRIBUTIONS
 Participated and contributed in most of Prospect demos for products PSS, LIFE SPEED+ in the
company.
 Participated in internal demos and gave walkthroughs on PSS product to:
 Ebix Japan
 Ebix Australia
 Actively participated in Client demos on PSS product to:
 Guardian Life Insurance Company of America
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6.  Chubb Corp.
 First Savings Financial Group Inc
 Waddell & Reed Financial, Inc.
 National Life Insurance Co, Ltd.
 Bolt Insurance Agency
 Liberty Mutual Insurance
 Security Benefits
 Penn Mutual
 Cuna Mutual Group
 Nationwide Mutual Insurance Company
 Celent Demo (For Certification of our Product)
 Actively participated in Client demos on Cooperators project.
REFERENCES
“Swathi has done a commendable job in terms of data set up and product configuration for Client
demonstrations.She has made a significant effort in organizing her work and maximizing every minute given to
her to provide a great output. Swathi has showcased immense energy and zeal to learn and grow
exponentially within the field of Business Analysis and Design. Swathi has also documented requirements and
minutes of the meeting in a concise and unambiguous manner. Her proactive thought process and great
questioning capability has driven her to take up challenging tasks and complete them within the specified
period of time. I appreicate her hard and smart support work done during time sensitive rigid timelines.”
~Jessica Lynette, Project Manager, Ebix Pvt Ltd.
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7.  Chubb Corp.
 First Savings Financial Group Inc
 Waddell & Reed Financial, Inc.
 National Life Insurance Co, Ltd.
 Bolt Insurance Agency
 Liberty Mutual Insurance
 Security Benefits
 Penn Mutual
 Cuna Mutual Group
 Nationwide Mutual Insurance Company
 Celent Demo (For Certification of our Product)
 Actively participated in Client demos on Cooperators project.
REFERENCES
“Swathi has done a commendable job in terms of data set up and product configuration for Client
demonstrations.She has made a significant effort in organizing her work and maximizing every minute given to
her to provide a great output. Swathi has showcased immense energy and zeal to learn and grow
exponentially within the field of Business Analysis and Design. Swathi has also documented requirements and
minutes of the meeting in a concise and unambiguous manner. Her proactive thought process and great
questioning capability has driven her to take up challenging tasks and complete them within the specified
period of time. I appreicate her hard and smart support work done during time sensitive rigid timelines.”
~Jessica Lynette, Project Manager, Ebix Pvt Ltd.
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