Sufia Kauser provides a summary of her professional experience and qualifications. She has over 4 years of experience in financial services roles including collections, leasing, and business operations. Currently she works as a Business Analyst at Oracle India Pvt Ltd where her responsibilities include contract analysis, ensuring accurate invoicing and revenue booking, and maintaining customer profitability tools. She holds a Bachelor's degree in Business Management and has received several performance awards throughout her career.

1. Sufia Kauser A Email ID:25sufia@gmail.com
Mobile No: 9731036102
SYNOPSIS
A dynamic business management graduate with 4+ years of work experience across all financial
services including Collections, Leasing and Business Operations.
PROFILE
 Highly organized, efficient, flexible and versatile team player, who will work hard and excel in
any environment, Dedicated and committed.
 Willing to take on challenging roles with 4+ years of experience in financial services and
Business Operations.
 Proven record of consistently meeting goals / target and delivering a high level of job
performance
 Ensured consistent performance of the new hires and assisted in driving their key metrics
SPECIALITIES
 Financial Shared services Operations – Collections and Leasing Operations
 Customer support operations
 Business Development – Account Management
 Training
 Mentoring
KEY COMPETENCIES
 Financial Services
 Self- Motivated
 Good Interpersonal and communication skills.
 Team Player
 Versatile and flexible to adapt to changes.
 Well Organize

2. Professional Summary
Oracle India Pvt Ltd (May’15 –Till Date)
Team: Business Operations Oracle Managed cloud service
Role: Business Analyst
Job Description:
 Ensure the contract analysis of Oracle Managed Cloud Service Customer is done by the
team through account reviews. Preparing summary and action items based on account
review performed by the team and handling calls with services delivery managers, sales,
contract specialist and contract administration in solving the issue regarding the contracts.
 Assist to correct any booking errors in accounts to ensure invoice and revenue and
identify the key issues and get it rectified if any error is found. Accordingly appropriate
actions/steps to be taken and instructing processing teams.
 Responsible for establishing rigorous procedures/checks in place to keep AR in control.
Ensure that we have a clean Account Receivables (AR) for the Customers managed.
AR>60 day as a % of total AR outstanding (excluding –30 to 0 day category) should be
5% or less along with Invoice allocations and Short payment analysis
 Working as an integral part of the Business Intelligence Team for Oracle Managed
Cloud Service Customer, Actively involved in the setup and maintenance of the
Customer P/L Tool. This includes functions like Customer revenue mappings and Cost
Centre mappings, utilization analysis, implementing allocation methodologies etc.
Dell International Services
Team: Services SKU Readiness Team (Nov’14 –April’15)
Role: Business Support Specialist
Job Description:
Liaise with Regional /Global SCM (Sales Configuration Management) teams to ensure SKU’s
are created in the appropriate Business Systems.
Ensure that all the products get launched within RTO (Ready to Order Date) and the service
SKU’s are created as per offer matrix for Commercial/Client & Consumer business.
Creating Workflows for different Products as per the Global Service Offering Plan (GSOP) and
Market Requirement Document (MRD).
Work towards Product Life Cycle, decide what services can be offered in different countries.
Suggest GSOP Improvements and process simplification methods.
Monitoring that all the stakeholders I deliver through are adhering to the requisite SLA for
readiness.

3. Work on the online web store offers and select the defaults for them based on documentation and
previous product line.
Maintain Web store format files, Web store configuration & maintain relevant service web
pages.
Work closely with Services Marketing/Costing/Pricing/Analytics Teams for the product launches
at the same time and adhere to the ready to order date and ensure the product is ready and online.
Liaise with Pricing and Delivery Functions for Cost and Pricing updates.
Post Service SKU Creation Test if the sku’s have correct descriptions, correct attributes, current
options and chassis association, if cost/price is loaded, online files are updated and the product is
quotable.
Set up/Participation in Global Service Update weekly calls to produce Global /yet regionalized
announcements as appropriate.
Create Service specific Adhoc Sku’s for specific Bids.
Regression Testing and User Acceptance Testing of Business Systems by creating sample WF’s,
updating Catalogue id’s, SKU Attributes.
Establish that the Service Strategy is suitable and if not recommend changes.
Establish and maintain good working relationships with the GOMD (Global Offer Master Data),
Costing, Pricing & IT.
Team: SMB Booking ( Sep’12 –Oct’14)
Role: Accounts Receivable Senior associate.
Job description
 Handling portfolio for US SMB SNAP Segment
 Booking Modification/Manual Booking cases for ops
 Managing mailbox for various booking related requests
 Updating Serial Tags in Info lease tool
 Running Uniform Interface Code, California Doc fee report,Re-rec’s and Manual
Booking
Achievements
 Conducting backlog review for booking team and leading weekly backlog review call
with our team lead & additionally with team members which improvised the backlog
numbers and minimized the aging/pending issues.
 Preparation of manual docs when there are systems related issues.
 Initiated the process of creating one way letters on behalf of sales-ops and this helped
in processing the requests in a faster way.
 Ensured 100% Quality and Back up for team members during high volumes and in
absence
 Publishing raw data report for the team on a daily basis.
 Internal Quality Audits

4. Team: SMB SNAP ( March’12 – Sep’12)
Role: Accounts Receivable associate.
Job description
 Order release request for Signature, Signature-less deals via mailboxes
 Complete order Processing system queue
 Working on Order Pending release Report everyday & releasing the orders along with
preparation of Lease documents as and when requested by Sales. Following up with
Sales/customers/Internal members to ensure business requirements are met.
Achievements
 Part of Complete order Processing system testing as recommended by compliance
 Training and Mentoring new hires
 Crossed trained on booking for SMB MLA process & was able to help the MLA team
in terms of bookings during high volumes & also ensured 100 % accuracy on records.
 Order release requests for MLA team during high volumes.
 SLA Audits for order release requests
 Raves from business partners
Team: Consumer (Sep’11 – March’12)
Role: Accounts Receivable associate.
Job description
 Consumer Dell preferred Account (Held order release) Via Business Objects
 Running Held order report on daily basis
 Managing Mailboxes Such as Auto Doc, Escalation, and Payment Products & COPS
queue.
Achievements
 OPR Report on a daily basis.
 Training new hires in consumer small medium business and along with mentoring
during their ramp up period.
 Prepared the training module for Consumer Segment
 Conducted New Hire training for Consumer Segment and assisting them during their
ramp up period.

5. Team: ASP (American Service Parts) ( July 26’11 – Sep’11)
Role: Accounts Receivable associate.
Job description
 Taking Inbound calls and solving customer queries
 Soft Core Collections - Setting up returns and helping customers to return the Dell
Assets
 Managing Mailbox
Achievements
 Recipient of “Bronze Award” July 2014.
 Recipient of “Bronze Award” Jan 2014.
 Recipient of “On the Spot Award” April 2013.
 Recipient of “On the Spot Award” Feb 2013.
 Recipient of “Bronze Award” Dec 2012.
 Recipient of “On the Spot Award” Aug 2012.
Academic Background
 Bachelor of Business Management from Bishop Cotton Women’s Christian college,
Bangalore.
Personal Details
 Date of Birth - 25 March 1990
 Nationality - Indian
 Computer Skills - Microsoft Word, Power point, Excel
 Languages Known - English, Hindi, Urdu and Kannada.
I hereby declare that the above written particulars are true to the best of my knowledge
Date: SUFIA KAUSER