75% Of Mergers &
Acquisitions Are Failures               How To Avoid
                                        	
  




          Dean Crutchfield Associates
What’s the point?
The Problem of M&As

Most M&As fail, by 50%, 65%, 73.374%…..
Lack of long term integration management (loses
momentum)
Post deal communication not handled well
Soft issues neglected: culture, problems of retaining key
personnel and cross state M&As clashes as a result of pay
conditions, pensions, etc.

“People forget that after the heady aspirations of Friday’s
  deal team there’s work to be done come Monday
  morning.”
                        Dean Crutchfield Associates
Purpose of Discussion Guide
Successful M&As

Stimulate your thinking about the issues
Demonstrate how brand based transformation can drive top
line growth & internal
integration
Explore possibilities
to ensure M&A
success
Illustrate how the
strengths of DCA
helps you

                     Dean Crutchfield Associates
There Are No ‘Mergers’ Of Equals
The obvious truth

Management’s in a hurry
to grow
Complete integration is
necessary to:
Cut costs
Combine back office systems
Release synergies
Merge sales forces
Blend product lines, etc.
	
  
Culture & Practice Will Dominate!
                      Dean Crutchfield Associates
“Merging and acquiring
companies destroys shareholder
value. It is as simple as that.”
                                Mark Sirower, Former Chairman, Goldman Sachs




            Dean Crutchfield Associates
Two determinates of value creation
1. How tight the ship is run

Typically the successful
‘acquirer’ are those with
a history of cost control
and productivity, i.e., the
‘acquirers’ culture will be
the more successful in
directing and getting the
most out of the deal.




                               Dean Crutchfield Associates
Two determinates of value creation
2. The closeness of relationships

In M&A, soft is hard and the
closeness of relationships with
customers, suppliers, partners
is crucial. The business that has the
deepest rules and the challenge to
is to embed the benefits of their
knowledge/approach.


*Brand architecture plays a huge role here. Is it logos, labels
and layers or worlds shared by employees and customers?
                                Dean Crutchfield Associates
Reasons for Failure
Internal

Tough keeping business performing
whilst managing the acquisition

Not addressing victor & vanquished
attitudes

Loss of momentum

Leadership struggles (diverting/devisive)

Inability of managers to lead the people through the transition
                        Dean Crutchfield Associates
Reasons for Failure
Internal

Do as I say, not as I do - lack of role models
Internal opposition to new ways of working
Resistance to new structure




Not engaging the workforce, fear of job losses
Not addressing conflict and culture issues
                         Dean Crutchfield Associates
Reasons for Failure
External

Market share does not grow
Confused brand identity
Publicised promise is difficult
to match on the inside




Regulators (can) both hinder and help process
Existing customers/suppliers no longer remain loyal
Shareholders doubt acquisition strategy
                         Dean Crutchfield Associates
Reasons for Failure
External

How do you manage the absorption of the acquired
brand(s) with its own values - operationally and
culturally into one ‘family’?….or not?
And if so, how should you manage it?
How do you absorb the acquired business/brand into
your house style?
And if so, how should you manage it?
Do you permit the business to keep its name under
a new holding company ‘group’ concept?
Do you manage the M&A as a transitional process,
with an initial focus on product marketing and brand
rationalization?
Do you communicate other dimensions to the added value of the deal
beyond simply increasing size, scope and resources?
                           Dean Crutchfield Associates
A Profitable Capital Management Program
External

Be clear about the future and create a sense of direction (and brand it)
Do not be afraid to state that you do not have all the answers
Manage external and internal communication together
Have a communication (and integration) plan in place before signing the
deal, which includes:
Audiences (including unions and work councils)
Key messages
Timetable
Activities and materials
Approvals process
Responsibilities



                            Dean Crutchfield Associates
A Profitable Capital Management Program
Internal

Do not over reassure internal audiences by saying there will not be
significant changes
Ensure regular and frequent communication using both face to face
methods (for effectiveness) and digital methods (for timeliness)
Focus on survivors not on leavers
Do not pretend it’s business as usual
Explain the business rational for the transaction (and repeat)
Do not approach integration as a phase, but as an on-going process




                            Dean Crutchfield Associates
A Profitable Capital Management Program
Concentrate focus on taking the initial steps

Planning

Announcements and pre completion

Early post completion

Integration

Transformation




                                Dean Crutchfield Associates
Transformation
does not occur simply through
 somebody in a suit standing
up announcing it. There must
 be a vision. Moreover, it has
to amount to more than a few
     well chosen words.
            Dean Crutchfield Associates
Check List
A Profitable Capital Management Program

Contact program between management
Key messages - internal and external
External consultants - who, why and what
Interim communication branding
Integration tools
Integration of communication terms
Identify new vision, mission and culture
Plan identity and communication strategy
Reporting news - internally and externally
Communication needs for transformation
Process for feedback



                             Dean Crutchfield Associates
Dean Crutchfield
                   Catalyzing top line growth for clients is what we
            thrive on: how to put your best case and winning face
           forward, sharpen the product offering and encourage
               your people to move the needle north. By deploying
              real world strategies and hands-on collaboration to
                inspire teams we create content backed by actions
           that will assure you of seizing every good opportunity,
                  selling more services and winning new business.

                  For 20 years Dean Crutchfield has advised the
           world's most iconic brands, built businesses, created
               new companies, opened international offices and
              spoken about the role of brands at Duke, Kellogg,
                Wharton and the Google Speaker Series. He has
            made appearances on all major TV news networks,
            commentary in the global press, editorials in major
           business publications and is a Contributor to Forbes.

                            With a proven ability to inspire and push the
                  boundaries beyond the notion of what was thought
                  possible, DCA excel with clients who are looking to
                      run fast, led by CEOs, CMOs, entrepreneurs and
                    executive teams eager to capture dominant levels
Dean Crutchfield Associates                        of success. Let’s grow.
Our Mission
                                         Achieving growth
                   For ambitious leaders who are driven to grow fast


                               Creating new business
       Orchestrating and activating accelerated outreach programs



                                   Building efficiencies
                     Rapidly sourcing the best talent for the business
                                                       
                                      Improving margins
       Rallying teams behind the brand and go-to-market strategy



                                      Boosting win rates
                 Delivering your best case and winning face forward
    
    
Dean Crutchfield Associates
In the pursuit of opportunity
                  without regard to resources
                   held, Dean Crutchfield has
                 targeted and won millions in
              new fees for the world’s leading
                image makers and innovation
                                consultancies.

                  Accomplished by convincing
                  senior executives at Fortune
                     500 companies on go-to-
                        market brand building
                    strategies, innovating new
                     products and businesses,
              building key client relationships
                and generating new business
                                 opportunities.
Dean Crutchfield Associates
Armed
  With A 2x2 Growth Matrix
& A White Board DCA Rapidly
Create Precise Multi-channel
  Outreach Programs That
    Generate Immediate
           Impact
           Dean Crutchfield Associates
Create Growth
                                       Brand Strategy
                                     Ambition Planning
                                           Pitch Forum


                                Grow Teams
                                               Selling
                                    Presentation Skills
                                        Team Building
                                    Personal Branding


                              Sharpen Offers
                                        Brand Building
                                    Business Activation


                               Win Business
                                     New Business 101
                                      Pitch Boot Camp
                                       Growing Clients
                                       Pitch Doctoring


Dean Crutchfield Associates
Working with DCA
            DCA (Dean Crutchfield Associates) achieve
              growth for clients by tailoring brand-led
              techniques that are uniquely participant
          centered. We guarantee results. Whether it’s
              a better pitch, winning new mandates, a
            better team or more fees, you will find our
                     fee in your business within weeks.

           DCA programs have been thoroughly tested
            and proven with start-ups and Fortune 100
             brands, uniquely adding immediate value.

                   When you hire DCA, you get results. If you
                    have the right people attend the sessions
                            and complete all of your committed
                    decisions and pilot initiatives and are still
               not satisfied or seeing results by the agreed
                    time frame, we will coach and advise you
Dean Crutchfield Associates                   free until you do!

DCA 75% of M&As fail or add no value. Here are 10 steps that make them work.

  • 1.
    75% Of Mergers& Acquisitions Are Failures How To Avoid   Dean Crutchfield Associates
  • 2.
    What’s the point? TheProblem of M&As Most M&As fail, by 50%, 65%, 73.374%….. Lack of long term integration management (loses momentum) Post deal communication not handled well Soft issues neglected: culture, problems of retaining key personnel and cross state M&As clashes as a result of pay conditions, pensions, etc. “People forget that after the heady aspirations of Friday’s deal team there’s work to be done come Monday morning.” Dean Crutchfield Associates
  • 3.
    Purpose of DiscussionGuide Successful M&As Stimulate your thinking about the issues Demonstrate how brand based transformation can drive top line growth & internal integration Explore possibilities to ensure M&A success Illustrate how the strengths of DCA helps you Dean Crutchfield Associates
  • 4.
    There Are No‘Mergers’ Of Equals The obvious truth Management’s in a hurry to grow Complete integration is necessary to: Cut costs Combine back office systems Release synergies Merge sales forces Blend product lines, etc.   Culture & Practice Will Dominate! Dean Crutchfield Associates
  • 5.
    “Merging and acquiring companiesdestroys shareholder value. It is as simple as that.” Mark Sirower, Former Chairman, Goldman Sachs Dean Crutchfield Associates
  • 6.
    Two determinates ofvalue creation 1. How tight the ship is run Typically the successful ‘acquirer’ are those with a history of cost control and productivity, i.e., the ‘acquirers’ culture will be the more successful in directing and getting the most out of the deal. Dean Crutchfield Associates
  • 7.
    Two determinates ofvalue creation 2. The closeness of relationships In M&A, soft is hard and the closeness of relationships with customers, suppliers, partners is crucial. The business that has the deepest rules and the challenge to is to embed the benefits of their knowledge/approach. *Brand architecture plays a huge role here. Is it logos, labels and layers or worlds shared by employees and customers? Dean Crutchfield Associates
  • 8.
    Reasons for Failure Internal Toughkeeping business performing whilst managing the acquisition Not addressing victor & vanquished attitudes Loss of momentum Leadership struggles (diverting/devisive) Inability of managers to lead the people through the transition Dean Crutchfield Associates
  • 9.
    Reasons for Failure Internal Doas I say, not as I do - lack of role models Internal opposition to new ways of working Resistance to new structure Not engaging the workforce, fear of job losses Not addressing conflict and culture issues Dean Crutchfield Associates
  • 10.
    Reasons for Failure External Marketshare does not grow Confused brand identity Publicised promise is difficult to match on the inside Regulators (can) both hinder and help process Existing customers/suppliers no longer remain loyal Shareholders doubt acquisition strategy Dean Crutchfield Associates
  • 11.
    Reasons for Failure External Howdo you manage the absorption of the acquired brand(s) with its own values - operationally and culturally into one ‘family’?….or not? And if so, how should you manage it? How do you absorb the acquired business/brand into your house style? And if so, how should you manage it? Do you permit the business to keep its name under a new holding company ‘group’ concept? Do you manage the M&A as a transitional process, with an initial focus on product marketing and brand rationalization? Do you communicate other dimensions to the added value of the deal beyond simply increasing size, scope and resources? Dean Crutchfield Associates
  • 12.
    A Profitable CapitalManagement Program External Be clear about the future and create a sense of direction (and brand it) Do not be afraid to state that you do not have all the answers Manage external and internal communication together Have a communication (and integration) plan in place before signing the deal, which includes: Audiences (including unions and work councils) Key messages Timetable Activities and materials Approvals process Responsibilities Dean Crutchfield Associates
  • 13.
    A Profitable CapitalManagement Program Internal Do not over reassure internal audiences by saying there will not be significant changes Ensure regular and frequent communication using both face to face methods (for effectiveness) and digital methods (for timeliness) Focus on survivors not on leavers Do not pretend it’s business as usual Explain the business rational for the transaction (and repeat) Do not approach integration as a phase, but as an on-going process Dean Crutchfield Associates
  • 14.
    A Profitable CapitalManagement Program Concentrate focus on taking the initial steps Planning Announcements and pre completion Early post completion Integration Transformation Dean Crutchfield Associates
  • 15.
    Transformation does not occursimply through somebody in a suit standing up announcing it. There must be a vision. Moreover, it has to amount to more than a few well chosen words. Dean Crutchfield Associates
  • 16.
    Check List A ProfitableCapital Management Program Contact program between management Key messages - internal and external External consultants - who, why and what Interim communication branding Integration tools Integration of communication terms Identify new vision, mission and culture Plan identity and communication strategy Reporting news - internally and externally Communication needs for transformation Process for feedback Dean Crutchfield Associates
  • 17.
    Dean Crutchfield Catalyzing top line growth for clients is what we thrive on: how to put your best case and winning face forward, sharpen the product offering and encourage your people to move the needle north. By deploying real world strategies and hands-on collaboration to inspire teams we create content backed by actions that will assure you of seizing every good opportunity, selling more services and winning new business. For 20 years Dean Crutchfield has advised the world's most iconic brands, built businesses, created new companies, opened international offices and spoken about the role of brands at Duke, Kellogg, Wharton and the Google Speaker Series. He has made appearances on all major TV news networks, commentary in the global press, editorials in major business publications and is a Contributor to Forbes. With a proven ability to inspire and push the boundaries beyond the notion of what was thought possible, DCA excel with clients who are looking to run fast, led by CEOs, CMOs, entrepreneurs and executive teams eager to capture dominant levels Dean Crutchfield Associates of success. Let’s grow.
  • 18.
    Our Mission Achieving growth For ambitious leaders who are driven to grow fast Creating new business Orchestrating and activating accelerated outreach programs Building efficiencies Rapidly sourcing the best talent for the business   Improving margins Rallying teams behind the brand and go-to-market strategy Boosting win rates Delivering your best case and winning face forward     Dean Crutchfield Associates
  • 19.
    In the pursuitof opportunity without regard to resources held, Dean Crutchfield has targeted and won millions in new fees for the world’s leading image makers and innovation consultancies. Accomplished by convincing senior executives at Fortune 500 companies on go-to- market brand building strategies, innovating new products and businesses, building key client relationships and generating new business opportunities. Dean Crutchfield Associates
  • 20.
    Armed WithA 2x2 Growth Matrix & A White Board DCA Rapidly Create Precise Multi-channel Outreach Programs That Generate Immediate Impact Dean Crutchfield Associates
  • 21.
    Create Growth Brand Strategy Ambition Planning Pitch Forum Grow Teams Selling Presentation Skills Team Building Personal Branding Sharpen Offers Brand Building Business Activation Win Business New Business 101 Pitch Boot Camp Growing Clients Pitch Doctoring Dean Crutchfield Associates
  • 22.
    Working with DCA DCA (Dean Crutchfield Associates) achieve growth for clients by tailoring brand-led techniques that are uniquely participant centered. We guarantee results. Whether it’s a better pitch, winning new mandates, a better team or more fees, you will find our fee in your business within weeks. DCA programs have been thoroughly tested and proven with start-ups and Fortune 100 brands, uniquely adding immediate value. When you hire DCA, you get results. If you have the right people attend the sessions and complete all of your committed decisions and pilot initiatives and are still not satisfied or seeing results by the agreed time frame, we will coach and advise you Dean Crutchfield Associates free until you do!