Learn from Zuora's internal implementation team and long-time customers who developed on the Zuora platform for years. These experts will give guidance on a range of topics, such as evaluation processes for new feature adoption (e.g., Orders, RevPro), upgrading Zuora CPQ, iterating on pricing and packaging. Come ready to ask our panel of experts your tough questions; they'll share their advice for best integrating Zuora as the hub of your enterprise architecture.

1. SUBSCRIBED 2018

2. SAFE HARBOR DISCLAIMER
The following presentation is intended for information purposes only. The development, release, and timing of any
features or functionality described for Zuora’s products remains at the sole discretion of Zuora and is subject to
change. Any unreleased services or features referenced in this presentation are not currently available and may not
be delivered on time or at all. Customers should make purchase decisions based upon product features that are
currently available.
In addition, statements in this presentation that refer to forecasts, future plans and expectations are forward-looking
statements that involve risks, uncertainties, and assumptions, many of which involve factors or circumstances that are
beyond our control. If any such uncertainties materialize, if any of the assumptions prove incorrect, or if priorities or
resourcing changes, actual results could differ materially from such forward-looking statements. You are cautioned
not to place undue reliance on these forward-looking statements as they reflect Zuora’s expectations as of the date of
this presentation. In addition, actual results could differ materially from those expressed or implied in the forward-
looking statements due to a number of factors, including but not limited to, risks detailed in our Annual Report on
Form 10-K filed with the Securities and Exchange Commission (SEC) on April 18, 2019, as well as other documents that
may be filed by us from time to time with the SEC. Copies of Annual Report on Form 10-K and other filings with the
SEC may be obtained by visiting our Investor Relations website at investor.zuora.com or the SEC's website at
www.sec.gov. Zuora assumes no obligation and does not intend to update these forward looking statements after the
date of this presentation to conform these statements to actual results or to changes in our expectations.
We encourage customers requiring specific functionality to file requests on our Zuora Community Ideas Board, even if
a feature potentially addressing their needs has been previously discussed. These cases will be tracked by Zuora
product management and every effort will be made to proactively communicate Zuora’s triage and status of incoming
requests.

3. Best Practices & Iterating
on Zuora Platform

4. The Zuora Central Platform is hub between your CRM and ERP
system. This session will explore the architectural considerations and
review practical tips for companies which are evolving their system
landscape to include the Zuora Central Platform.
We will hear from industry experts Zillow, Stansberry Investment
Research, and New Relic as they give their perspective on their journey
thus far and plans for the future.
Best Practices and Iterating on Your Zuora Platform

5. Meet our
panelists
Jennifer Cruz
ZUORA
Business Systems Manager
Casey Koon
New Relic
Director Business Applications
G&A
Kristen Vandendriessche
Stansberry Investment Research
SVP Revenue and Technology
Optimization
Neil Smith
Zillow
Sr. Manager of Financial
Applications

6. i
what went well
challenges you overcame
key data considerations
product catalog
implementation

7. launch a new product
move into a new segment
support a new geography
op-ex savings
massive growth of sales team
growth initiatives

8. CRM ERP
A CENTRAL HUB FOR THE
ORDER-TO-REVENUE ECOSYSTEM
COLLECTION
S
REVENUE
PROVISIONIN
G
ANALYTICS
BILLING
PARTNER
PORTAL
TAX
PAYMENT
GATEWAYS
WEB STORE
QUOTING
ZUORA MARKETPLACE
ZUORA
ANALYTICS
ZUORA
REVPRO
ZUORA
COLLECT
ZUORA
BILLING
ZUORA
CPQ

9. i
architectural considerations
saas architecture
middleware platform
priority integrations
integration monitoring

10. Zillow Billing Architecture

11. i
architectural considerations
saas architecture
middleware platform
priority integrations
application monitoring
integration monitoring

12. pace of innovation
dedicated staff
early beta use
roadmap awareness
customizations
leveraging new features

13. i
tackling 606
Identify the contract(s) with the customer
Identify performance obligations
Determine the transaction price
Allocate price to performance obligations
Rev rec when you satisfy obligations
1
2
3
4
5

14. partnering with Zuora
roadmap prioritization
share your wishlist
join the community

15. i Q&A

16. rate the session on the app
zuora labs
learner’s lounge
BEFORE YOU GO…..