The Fandom Dividend - Catalyzing Brand Growth through Cultural Engagement - M...
Subaru Belgium Digital
1. Fans, Leads & Confidence in Motion via content marketing
Guy Sharma – Social Media Consultant
2. Goals of content marketing for SUBARU
° Communication, not only marketing
° Selling without selling
° Conversation with the fans and customers
° Customer care & CRM
° Quality organic content
8. • Always on - talking
SUBARU creates its own content
- via structural presence with daily updates
- focus on Facebook, LinkedIn and Instagram ( plus stories )
We talk about all the brand assets
- the complete range of SUBARU models
- focus on the strong safety features
- future mobility
- seasonal
- strong technical knowledge
9. • Social Media needs to be fed everyday !
• - New points of view
• - Editorial + exchange with different SUBARU partners
( not only communication & PR , also events, advertising, ...)
° - News linked to actuality
Bad weather Direct the visitor to video
Of SUBARU’s AWD strenght
11. • Tailor made
• - Content adapted for each Network
• - Segmentation
• - Interact on interests of fans, followers, clients
• - Social only
12. Segmentation
International Women’s Day – Female post
- Real pictures
- Perfect copywriting
Congrats to all our SUBARU
female drivers
CTA to SUBARU Dealers
13. Segmentation
International Women’s Day – Male Post
To our male SUBARU owners, don’t forget to use Apple Carplay if you are looking
to buy flowers on International Women’s day!
14. • Always on – Listen
- Conversation Management via SoMe tools as Engagor, Hootsuite,
Agorapulse, SproutSocial, ...
> Answer questions
> Treat complaints from customers
> Pick up leads
> Start the conversation
> reviews and testimonials
16. • Traffic generation
showing why Subaru is the best choice for our fans – followers
we are not ‘selling’ on social, we are selling by storytelling !
Social media as traffic generator
- to online forms
- to campaignwebsites
- for conversions
- book a test-ride
- book your service
Datacollection
From fan to lead to customer
“ Fans should become customers and customers should become fans”
17. Social advertising
Mix of Facebook, Instagram, Youtube Ads and Linkedin Marketing Solutions
- Facebook – Instagram - Youtube: Private customers
- LinkedIn – business car driver / fleet manager
Facebook – Instagram – Youtube
- fan base building
- engagement
- leads
LinkedIn
- recommendations
- engagement by solutions
18. Website - SUBARU
- Responsive Parallax Theme ( Desktop + Mobile)
- Attractive
- Funnel direction ( attract to test ride )
- Analytics data collection
- SoMe integration
- Blog solutions
- Content that generates organic SEO
- Chat support
- Newsletter subscribtion
- New Blog – Info Notification