By Osama Hamdan

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Wednesday, January 04, 2017
Stress, Motivation and Engagement
Presented By: Osama Hamdan
Jordan Islamic Bank - Al Baraka Banking Group

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7. • Efficiency
• Time
• Energy
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8. STRESS
MOTIVATION
ENGAGMENT
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9. STRESS
MOTIVATION
ENGAGMENT
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10. MOTIVATION
STRESS ENGAGMENT
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11. The adverse reaction employees have to excessive pressures or other
types of demand placed on them at work.
high demands in a job > Amount of control = Workplace Stress
Control means balancing the demands and pressures placed on employees
(ex: the job requirements) with their skills and knowledge.
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12. • Clarifying and Variety of Tasks
• Time Management
• Ability to Learn
• Social Help and Recognition
• Right Employment.
• Improve Communication
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13. DO NOT
tolerate bullying or harassment in any form
Do Not
ignore signs that employees are under pressure or feeling
stressed.
Do Not
forget that elements of the workplace itself can be a cause of
stress. ex: safety, ergonomics, job demands , etc.
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14. What is motivation?
Motivation is the art of getting people to do what you want them
to do because they want to do it.
Motivation is a desire to achieve a goal, combined with the
energy to work towards that goal.
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16. • Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Recognize achievements through programs
that showcase performers.
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17. • Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Have volunteer programs and other
programs that enable employees to
showcase their responsibility towards each
other and the society at large.
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18. • Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Recognize winners through awards like
Service Quality Awards, Best Operations
Awards, Best Trainer Awards, etc.
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19. • Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth
• Follow a system of feedback and
performance appraisal.
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20. • Achievement
• Responsibility
• Recognition
• Feedback
• Learning and growth • Give a lot of importance to training and
development and have various training
academies to cater to various sections of
employees.
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21. Employee engagement is a workplace approach resulting in the right
conditions for all members of an organisation to give of their best each
day.
Engagement Motivation
Employee engagement is the emotional commitment the
employee has to the organization and its goals.
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23. Employee Engagement holds a very important position, few key benefits include:
Better Performance Better Communication Customer Satisfaction
Engaged employees work smarter, not harder. They keep looking for ways to
improve performance at their workplace. This means more sales, lower
costs, better quality and innovative products.
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24. Employee Engagement holds a very important position, few key benefits include:
Better Performance Better Communication Customer Satisfaction
Engaged employees communicate – they share information with colleagues,
they pass on ideas, suggest and advice and they speak up for the
organization. This leads to better performance, greater innovation and
happier customers.
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25. Employee Engagement holds a very important position, few key benefits include:
Better Performance Better Communication Customer Satisfaction
Engaged employees go out of their way to meet customers’ needs. Customers
aren’t slow to notice and this leads to higher levels of repeat business, at a
good cost.
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27. Problem : 1. RELATIONSHIP WITH MANAGERS
75% of people don't quit their job, they quit their boss
Improve
COACHING FEEDBACK OPPORTUNITIES TO DEVELOP
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28. Problem : 1. RELATIONSHIP WITH MANAGERS
75% of people don't quit their job, they quit their boss
Improve
COACHING FEEDBACK OPPORTUNITIES TO DEVELOP
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29. Problem : 1. RELATIONSHIP WITH MANAGERS
75% of people don't quit their job, they quit their boss
Improve
COACHING FEEDBACK OPPORTUNITIES TO DEVELOP
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30. Problem : 2. HAPPINESS
Happy workers are . 12% more productive.
Improve
RESPECT EMPLOYEES ASK FOR IDEAS SHOW GENUINE
CONCERN
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31. Problem : 2. HAPPINESS
Happy workers are . 12% more productive.
Improve
RESPECT EMPLOYEES ASK FOR IDEAS SHOW GENUINE
CONCERN
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32. Problem : 2. HAPPINESS
Happy workers are . 12% more productive.
Improve
RESPECT EMPLOYEES ASK FOR IDEAS SHOW GENUINE
CONCERN
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33. Problem : 3. COMPANY ALIGNMEN
The way that employees align themselves with the company’s core
values has a direct effect on bottom line profits.
Improve
REPEAT THE INSPIRE WITH TEACH EMPLOYEES
CORE VALUES THE MISSION THE VISION
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34. Problem : 3. COMPANY ALIGNMEN
The way that employees align themselves with the company’s core
values has a direct effect on bottom line profits.
Improve
REPEAT THE INSPIRE WITH TEACH EMPLOYEES
CORE VALUES THE MISSION THE VISION
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35. Problem : 3. COMPANY ALIGNMEN
The way that employees align themselves with the company’s core
values has a direct effect on bottom line profits.
Improve
REPEAT THE INSPIRE WITH TEACH EMPLOYEES
CORE VALUES THE MISSION THE VISION
Osama Hamdan Stress, Motivation and Engagement 36

36. Problem : 4. WORKPLACE SATISFACTION
Have open and honest communication, so that an employee can
say if their work is meaningful for them or not.
Improve
PAY FAIRLY ENABLE EMPLOYEES GIVE CLARITY OF
THEIR JOB ROLE
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37. Problem : 4. WORKPLACE SATISFACTION
Have open and honest communication, so that an employee can
say if their work is meaningful for them or not.
Improve
PAY FAIRLY ENABLE EMPLOYEES GIVE CLARITY OF
THEIR JOB ROLE
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38. Problem : 4. WORKPLACE SATISFACTION
Have open and honest communication, so that an employee can
say if their work is meaningful for them or not.
Improve
PAY FAIRLY ENABLE EMPLOYEES GIVE CLARITY OF
THEIR JOB ROLE
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39. • The main causes of workplace stress linked to deficiencies in the
management and organization of work.
• If the staff are motivated then the customers will be happy.
• Engaged Employees  Loyal Customers  Bigger Profits.
Control stress, motivate and engage people for
Productivity
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