Operations Director providing the leadership, management and vision necessary to ensure that the company has the proper operational policies, processes, procedures, controls, and systems in place to effectively grow and to ensure financial strength and operating efficiency.

1. CURRICULUM VITAE OF
STRATOS C. TYROPOLIS
Operations Director
18-20, H. Trikoupi street, 16346 Athens, Greece
 Mobile: +30 694 6283245,  Home: +30 210
9926466
e-mail: stratos.t@hotmail.com

2. Stratos Tyropolis, Operations Director  Mobile: +30 694 6283245
PROFILE OVERVIEW
Operations Director showing dedication, leadership and excellence in financial services with more than 25 years of
experience involved in regional assignments in Greece, Belgium and Singapore. Experience cultivated in business
transformation through customer service, change management, project management, financial planning and
adherence to policies & procedures (AML, KYC, etc.) Specialization includes team restructure and outsourcing, man-
power planning and set up of new business functions. Member of the Operations & Technology board.
Proven track record of leading teams to their optimum performance keeping focused on service, expense
management, controls, processes re-engineering, profitability enhancement, and people development.
EMPLOYMENT HISTORY
Business Consultant. Self-employed, Greece 3/2011 - Present
Business Consultant offering business support in the areas of customer service, recruitment, payments, project
management, process re-engineering, Audit and new businesses set up. Projects undertaken include:
• Project implementation for completely transforming the schools financing process for the municipality of the
Ilioupolis town in Athens - (volunteer work, June 2011).
• Business plan preparation for a new exports company - (October 2011).
• New Business set up – Collections agency for banking products - (in progress)
• New Business set up – Consulting office specializing in customer service, project management, audit & risk
management, process re-engineering, information and technology(IT), recruitment - (in progress)
Citibank International plc. 8/1990 - 12/2010
Bank Operations, Retail Operations Director, VP - Greece 7/2008 – 12/2010
Managed the areas of Cash Management, Customer Service, Reconcilement, Investment Operations, Cash
Operations, Cards Operations and Program Office functions, focusing on continuous process improvement and
future development by coaching and inspiring the direct reports for ensuring profitability enhancement, regulatory
and control requirements are met. Member of the Cash & Payments Committee with Bank of Greece (BOG).
• Re-engineered customer service processes, resulting in customer satisfaction index of 97%.
• Restructured teams of Cash Management and Trade resulting in 30% reduction of unit cost.
• Implemented new process in customer service relating to the bankruptcy law for consumer loans.
• Re-engineered cash processes for customer transactions authentication (includes AML, KYC).
• Automated communication and reconciliation processes with fund houses for investments.
• Implemented the Program Office function (PMO).
• Improved employee satisfaction index (VOE) from 47% to 79%
Business Loans, Loans Product Head, VP - Greece 6/2007 – 6/2008
Managed the business loans P&L and products suite offerings by closely interacting with sales teams and analyzing
market trends to identify and implement products that support customer needs.
• Increased segment EBIT by 52.9% and 64.3% for years 2007 and 2008 respectively.
• Implemented new concept for enhancing business relationships and measuring business performance.
• Set up customer service function for business loans.
• Set up of business centers leading the staffing, training, processes set up activities.
• Implemented methodology for goals setting and business centers’ performance monitoring.
• Improved employee satisfaction index (VOE) from 62% to 75%.
Consumer Loans, Loan Operations Head, VP - Greece 9/2005 – 5/2007
Implemented new consumer loan products both in terms of systems and processes, managed loans operations
including systems support, after sales service, loans processes re-engineering.
• Developed and implemented new processes for disbursing loans in 20 minutes.
• Developed new product focusing on total customer relationship. Cross sale ratio increased by 300%.
• Re-engineered loans documentation and discrepancies processes.
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3. Stratos Tyropolis, Operations Director  Mobile: +30 694 6283245
Business Development, Senior Project Manager, VP - Greece & Singapore 7/2003 – 8/2005
Converted all bank products and services to a new platform. Managed all aspects of the project including
financials, people, risks monitoring and resolution. Member of Project Steering Committee.
• Successfully implemented the banking conversion project, within the approved budget of USD 20MM and time.
• Transformed the business by implementing new processes, re-engineered existing and restructured teams.
• “Exported” project management knowledge to the European businesses planning their conversion.
• Set up and led the PMO function for better project prioritization, fully utilizing the benefits of the project
implementations and ensuring a sustained business growth (Six Sigma Methodology).
Bank Operations, Transactions Processing Department Head, Greece 1/2001 – 6/2003
Managed Cash Management, Trade and Consumer Loans back-office activities, with attention on operations
efficiency for delivering profitable products that meet customer needs.
• Developed MIS to measure team’s performance and product Revenue/Expense ratios.
• Project Manager for the automation of the incoming Fund Transfers (Straight Through Process).
• Re-engineered the area’s processes resulting in a 40% cost reduction per unit.
• Outsourced the Trade function to a third party outside Greece.
• Introduced new controls to minimize operational risks relating to the Manually Initiated Fund Transfers.
Bankcards Europe, Business Analyst, Belgium 8/1995 – 12/2000
Set up of the PMO function. Relationship Manager of all European Businesses, managing Business projects, problem
tracking and resolution. Supported the European businesses in operational related items.
• Project Manager for converting the European credit cards businesses to new platform.
• Implemented the production support function. Problem resolution reduced to 4 days (from 10 days).
• Centralized the statements and letters printing processes for Europe in Arnhem, Holland.
• Negotiated with the printing and enveloping vendor and obtained a 10% cost reduction.
• Project Manager for implementing the Global Cards Emergency card function for Europe.
Corporate Audit, Senior Auditor, Greece 6/1992 – 7/1995
Participated and led audits assessing the control environment of the bank to ensure that
financial, operational, legal/regulatory risks to which the bank might potentially been exposed are proactively
reported to Senior Management. Acquired expertise in cards audits and named Cards expert Senior Auditor for
Europe.
Human Resources, Personnel Officer, Greece 8/1990 – 5/1992
Planned / Executed the Bank’s training programs as per approved budget, recruitment, manpower planning and
support to the HR Director for activities related to the Bank’s Public Relations.
American Military Air Base, Greece 7/1986 - 8/1990
Personnel Officer – Recruitment, manpower planning, training plan and execution.
EDUCATION & QUALIFICATIONS
University of Maryland - B.Sc. in Computer Science & Information Technology
City College of Chicago – Associate in Business Administration and Management
City College of Chicago - Advanced Certificate in Business Administration
PROFESSIONAL DEVELOPMENT
CMM (Project management certification)  Sigma Lean /DFSS (in progress)  Audit & Controls 
Six Risk
Management  Leadership skills Negotiation skills People Management Time Management
AWARDS
2010 Greek Banks Association Customer Service Award
2005 CITIBANK best project (EBS) implementation for Greece
1997 CITIBANK Service Excellence for outstanding service performance
LANGUAGES Greek (Native Speaker), English (Fluent).3