The document discusses designing customer experiences through empathy, insight, and action. It provides an agenda for a workshop on customer experience mapping, including discussing personas, customer insights, and applying lessons to businesses. The workshop covers mapping customer journeys through various stages like research and planning, booking, and the experience. Touchpoints along the journey are reviewed to identify opportunities to improve experiences. The document emphasizes understanding customers' emotions, needs, and satisfaction of needs at different stages. It provides examples of customer journey models and tools for auditing customer empathy and centricity.
For an updated version of this presentation: https://www.slideshare.net/clearaction/customer-experience-journey-mapping-125750199
Customer experience journey mapping: 6 missing practices for CX ROI, 3 keys to customer experience excellence.
See more at https://ClearAction.com
Great CX requires a customer-centric mindset... and a lot of careful work. This guide is your introduction to the basics: why CX is important, how to improve it through customer feedback and surveys, plus tips from 100+ CX experts and a report with plenty of CX trends and stats—so you have everything you need to start delivering an exceptional experience for your customers.
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...Integrity Solutions
Practical strategies for financial services organizations to shift to a customer-focused mindset. Five critical dimensions of sales success that are often overlooked. Tips for escalating attitudes towards selling.
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
For an updated version of this presentation: https://www.slideshare.net/clearaction/customer-experience-journey-mapping-125750199
Customer experience journey mapping: 6 missing practices for CX ROI, 3 keys to customer experience excellence.
See more at https://ClearAction.com
Great CX requires a customer-centric mindset... and a lot of careful work. This guide is your introduction to the basics: why CX is important, how to improve it through customer feedback and surveys, plus tips from 100+ CX experts and a report with plenty of CX trends and stats—so you have everything you need to start delivering an exceptional experience for your customers.
Why Good Service isn’t Good Enough: Shift Your Mindset- Before They Shift The...Integrity Solutions
Practical strategies for financial services organizations to shift to a customer-focused mindset. Five critical dimensions of sales success that are often overlooked. Tips for escalating attitudes towards selling.
Discover Drew Diskin's 5-Ps of CX in this informative framework for understanding and leveraging the customer experience to market and build excellent brands. This presentation was originally shared with Bryant University students, alumni and faculty worldwide.
Client Case Study Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Client Case Study Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/3bpx2DQ
Customer Journey Mapping For Organization PowerPoint Presentation SlidesSlideTeam
This PPT deck displays twenty two slides with in depth research. Our Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
Building A Customer Journey Map PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers.
Customer Journey Mapping For Organization Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
This PPT deck displays twenty two slides with in depth research. Our Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement. https://bit.ly/34xOcQv
Even if everything else is great, positive customer experiences
drive business success. Ignore customer service? Risk losing touch.
Provide better customer experience by asking for customer feedback.
Summary (MP4 version - https://youtu.be/Gc5QRec7rdE)
Questions to ask customers to define success
• What is your desired outcome?
• What is your measure of project success?
• What is your boss' measure of project success?
• Were you delighted by the experience?
SaaS Onboarding Types
1. High-touch onboarding
• "Concierge" onboarding
• Regular phone calls
• Customer success person
• Personalized email
2. Low-touch onboarding
• Automated email series
• Tour videos and webinars
• Social media group
• Knowledge-base
Elements of SaaS Onboarding
• Sign up form
• Welcome email
• Educational emails
• First login
• Product tutorial
• Data import
• Documentation
• Notification
• Check up call
• Swag
Best Practices
1. Align with sales
2. Optimize for time
3. Do your research
4. Create value quickly
5. Reinforce goals
QuestionPro - Introduction to Customer Experience Part 2: Customer Journey Ma...QuestionPro
Did you know? Customer journey mapping drives improvements that yield the greatest financial return.
In Part Two of this Introduction to Customer Experience Management webinar series, you will learn about the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience.
You'll learn:
• How to chart each step of your customer experience
• How to highlight your moments of truth
• Customer mapping best practices
How to Meet the Expectations of Today's Customers | AcefoneNaina Rajput
Customer expectations are rising faster. People interact with businesses via different modes of communication channels. In this situation, meeting customer expectations is not easy at all. Here we explained some points that will be helpful in meeting the expectations of today's customers.
These are slides from the ADPList mentoring session.
https://app.adplist.org/dashboard/sessions/details/how-to-measure-and-communicate-the-impact-of-ux/about
A timeless question and heavily debated one. I have been dumbfounded, defensive, even taken offense to this question in my career. With experience and willingness to revisit my opinions, I have learned that this complex question requires a considered response.
Join this session if you want to explore the intent behind the question, the role of the product's maturity, the useful approaches to calculate the impact, the challenging circumstances, and craft a thoughtful point of view.
By the end of this session, you should feel ready to discuss this question with empathy, confidence, and conviction.
Client Case Study Proposal PowerPoint Presentation SlidesSlideTeam
If your company needs to submit a Client Case Study Proposal PowerPoint Presentation Slides look no further.Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/3bpx2DQ
Customer Journey Mapping For Organization PowerPoint Presentation SlidesSlideTeam
This PPT deck displays twenty two slides with in depth research. Our Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement.
Building A Customer Journey Map PowerPoint Presentation SlidesSlideTeam
Presenting this set of slides with name - Building A Customer Journey Map Powerpoint Presentation Slides. This complete deck is oriented to make sure you do not lag in your presentations. Our creatively crafted slides come with apt research and planning. This exclusive deck with seventeen slides is here to help you to strategize, plan, analyse, or segment the topic with clear understanding and apprehension. Utilize ready to use presentation slides on Building A Customer Journey Map Powerpoint Presentation Slides with all sorts of editable templates, charts and graphs, overviews, analysis templates. It is usable for marking important decisions and covering critical issues. Display and present all possible kinds of underlying nuances, progress factors for an all inclusive presentation for the teams. This presentation deck can be used by all professionals, managers, individuals, internal external teams involved in any company organization.
As we entered the age of the (connected) customers it has become strategic to deliver a great customer experience. Emotion is the key to create a unique experience and engage your customers.
Customer Journey Mapping For Organization Powerpoint Presentation SlidesSlideTeam
"You can download this product from SlideTeam.net"
This PPT deck displays twenty two slides with in depth research. Our Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation deck is a helpful tool to plan, prepare, document and analyse the topic with a clear approach. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. It showcases of all kind of editable templates infographics for an inclusive and comprehensive Customer Journey Mapping For Organization Powerpoint Presentation Slides presentation. Professionals, managers, individual and team involved in any company organization from any field can use them as per requirement. https://bit.ly/34xOcQv
Even if everything else is great, positive customer experiences
drive business success. Ignore customer service? Risk losing touch.
Provide better customer experience by asking for customer feedback.
Summary (MP4 version - https://youtu.be/Gc5QRec7rdE)
Questions to ask customers to define success
• What is your desired outcome?
• What is your measure of project success?
• What is your boss' measure of project success?
• Were you delighted by the experience?
SaaS Onboarding Types
1. High-touch onboarding
• "Concierge" onboarding
• Regular phone calls
• Customer success person
• Personalized email
2. Low-touch onboarding
• Automated email series
• Tour videos and webinars
• Social media group
• Knowledge-base
Elements of SaaS Onboarding
• Sign up form
• Welcome email
• Educational emails
• First login
• Product tutorial
• Data import
• Documentation
• Notification
• Check up call
• Swag
Best Practices
1. Align with sales
2. Optimize for time
3. Do your research
4. Create value quickly
5. Reinforce goals
QuestionPro - Introduction to Customer Experience Part 2: Customer Journey Ma...QuestionPro
Did you know? Customer journey mapping drives improvements that yield the greatest financial return.
In Part Two of this Introduction to Customer Experience Management webinar series, you will learn about the second key element widely used in successful CX programs: customer journey mapping. Join us along with David Hicks, CEO of TribeCX, as we define customer journey mapping and discuss why it is critical to improving your customer experience.
You'll learn:
• How to chart each step of your customer experience
• How to highlight your moments of truth
• Customer mapping best practices
How to Meet the Expectations of Today's Customers | AcefoneNaina Rajput
Customer expectations are rising faster. People interact with businesses via different modes of communication channels. In this situation, meeting customer expectations is not easy at all. Here we explained some points that will be helpful in meeting the expectations of today's customers.
These are slides from the ADPList mentoring session.
https://app.adplist.org/dashboard/sessions/details/how-to-measure-and-communicate-the-impact-of-ux/about
A timeless question and heavily debated one. I have been dumbfounded, defensive, even taken offense to this question in my career. With experience and willingness to revisit my opinions, I have learned that this complex question requires a considered response.
Join this session if you want to explore the intent behind the question, the role of the product's maturity, the useful approaches to calculate the impact, the challenging circumstances, and craft a thoughtful point of view.
By the end of this session, you should feel ready to discuss this question with empathy, confidence, and conviction.
FLYOVER IS A CROWDFLYING!
Fly with us wherever you want, whenever you want!
We bring together people with similar interests and organize flights to their dreamed destinations.
Depart 4 hours before the concert and return the following morning? The perfect air connection for the Champions League, a conference or a business meeting? Once the required number of people are gathered, we prepare a convenient flight arrangements in cooperation with charter airlines. Just think where you would want to go, invite your friends or join the existing queries – we will do the rest.
Coming up with product ideas is easy. Coming up with good product ideas is harder.
Even good ideas are often based on assumptions: assumptions that a product or service will match people’s needs; that users will understand, engage with, and adopt them because it provides meaningful value and integrates with their lives.
The workshop is run in collaboration between TCN and The MEME Design, a group that helps create and validate good product ideas by testing those assumptions, and helping entrepreneurs refine and drive them to success.
Using the MEME’s processes and expert tools, you will get a chance to learn key techniques to validate your own products and methods, with a select few even getting the opportunity to workshop their own product and service ideas in a group, with The MEME’s expert help.
At this session you will
Learn how to go deep on and understand better who you’re designing for.
Use our tools to look at the chosen problem or need from multiple angles in order to generate more and better solutions.
Learn ways to isolate the most critical product or service features from more peripheral ones.
See how to create a prototype strategy that will help to test whether the product resonates with users in the intended way.
Who should attend
Entrepreneurs, Founders, Innovators, Product Managers, UX Managers, Designers, Developers and Engineers
16 Customer Centric Commitments for 2016 Customer Guru
Here are 16 customer centric commitments that organisations should make in 2016 to MASSIVELY improve customer experience. Would love to hear what more customer centric promises you are committing to in 2016.
Tnooz Lyft webinar: How technology is shaping business traveler behaviortnooz
Today’s business travelers are more mobile and connected than ever before. They work from the hotel, or even the plane. They attend meetings across town, or across the country.
A stream of devices and applications are emerging to help travelers get to their destinations in more efficient, safe and affordable ways, and travelers are now choosing between hundreds of travel solutions.
How are travel managers adapting to meet the needs of the modern business traveler?
Lyft and Tnooz held a live discussion on how technology innovation is driving new traveler expectations, and how the travel program is evolving to fit the lifestyle of increasingly mobile travelers.
This webinar covered:
How technology has impacted the behaviors and preferences of modern business travelers
How corporate travel managers are adapting travel programs to create a traveler-centric program
How corporate travel managers are overcoming safety concerns to incorporate new, connected solutions into their travel programs
Follow the discussion with these experts and Tnooz during this webinar recording:
Matt Doherty, Regional VP of Mobility Solutions, Lyft
Colleen Black, Partner, GoldSpring Consulting
Sean O’Neill, Tnooz, Editor-in-Chief & Moderator, Tnooz
Gene Quinn, CEO & Producer, Tnooz
This webinar took place on June 23. It lasted for one hour, including answers to questions from attendees.
easyjet’s journey to protect its booking engine - the slides for the Tnooz / ...tnooz
Did you know 30% of travel industry website visitors are unsavory competitors, hackers, spammers, and fraudsters?
Worse yet, unwanted traffic from web-scraping bots can negatively impact revenue management targets and yields across multiple distribution channels.
Join Anthony Drury, Director, Head of Business, at easyJet, as he takes you through his strategy to ensure easyJet customers -- wherever they are booking -- get price and availability content through approved API channels. The approach of easyJet ensures that all bookings are screened for fraudulent activity and blocks are added to restrict screen scraping.
Watch the reply (and see the slides) of this TLearn webinar — sponsored by Distil Networks — to learn how to:
Eliminate the cascading negative effects of screen-scraping bots
Optimize revenue while simultaneously improving the customer experience
Strengthen travel industry partnerships by creating a level playing field
Improve website KPIs like look-to-book ratios, SEO page rank, cross-selling/up-selling, site speed and conversion rates
Our panelists were:
Anthony Drury, Director, Head of Business, easyJet
Rami Essaid, CEO and Co-Founder, Distil Networks
Sean O'Neill, Moderator and Editor in Chief, Tnooz
Gene Quinn, Producer and CEO, Tnooz
This webinar took place on 13 December 2016.
Worldpay reveals "why do travelers pay that way?"tnooz
Personalising your online customer experience is key – but are you personalising the payment types you offer?
Booking holiday packages online is fast becoming the norm around the world, but the way people choose to pay for their trip varies greatly.
What are these differences? And what influences them? Is it culture, age, frequency of travel or habit? And why are these considerations important for travel companies?
This free webinar, sponsored by Worldpay, can help you...
Understand the payment preferences of your target market for vacations
Find out how payment preferences and booking behaviour vary depending on country and demographics
Discover insights from Worldpay’s new research covering six countries and 12,000 travellers and learn how to apply the lessons to improve the payment experience on your travel website
Panelists are:
Thomas Helldorff, VP Travel & Airlines, Global eCommerce Worldpay
Sean O'Neill, Moderator & Editor in Chief, Tnooz
Gene Quinn, Producer & CEO, Tnooz
This webinar took place on Thursday, 29th of September 2016.
Understanding the various stages in the customer journey of a travel booker and how you can tap into it via creative marketing and innovative product ideas
Slides for Expedia Media Solutions webinar: Insights into the booking paths o...tnooz
This webinar by Expedia Media Solutions reveals its 2016 Path to Purchase study on the key touch points that impact decisions for travelers.
The purchase path of today's traveler is anything but linear.
Multi-device usage and its impact on content consumption and booking behavior continues to evolve, providing travelers with more options than ever before and a complex research and booking path.
What factors along this path influence their ultimate purchase decisions and how can travel marketers more effectively reach consumers at these critical points?
Expedia Media Solutions has released its latest Path to Purchase study (bit.ly/travelers-path-to-purchase), which explores these influential touch points that impact purchase decisions for American, Canadian, and British travelers.
The webinar covers:
Desktop and mobile usage trends across the purchase path
Factors influencing destination selection
Resources utilized during the pre-booking window
Advertising effectiveness by channel and purchase phase
Panelists for our webinar are:
Matthew Reichek, Global Vice President, Product & Analytics, Expedia Media Solutions
Sean O'Neill, Moderator & Editor in Chief, Tnooz
Gene Quinn, Producer & Co-founder, Tnooz
This webinar took place on Thursday, 15 December 2016.
Slides for a two day workshop in Shanghai for a multinational client. Contrasting a product vs. a customer oriented company. Utilizing the Business Model Canvas and IBM Studies to create an awareness for building a value proposition and customer centricity.
5 Steps Guide to Building a Customer Centric CompanyCustomericare
Many companies claim to be customer centric nowadays but very few really are. Here's a simple guide to help you be one of the few truly customer-centric companies out there.
Bonus: checklists to download, print and share (no email needed, just grab them in the slides)
A talk I gave at UX People 2013 as an attempt to demystify the term 'Service Design'. I talked about the methodologies and tools that service designers use, as well as the attitudes and skills requires to practice the discipline.
In the over-complex world of consumers’ big data, with the infinite possibilities for the travel & hospitality industries, independent hoteliers have not yet embraced the full technological and strategic potential of traveller data.
Hoteliers are busy making their guests happy, filling their rooms, keeping up with the tech innovations but at the same time, they are missing unparalleled opportunities to win more direct bookings.
In this FREE TLearn webinar from Tnooz and trivago, gain insights into how rates, traveller behaviour while searching for a hotel, and a hotel's online profile affect bookings.
Also, learn about the easy-to-use technology that allows hoteliers to access this data and increase their booking conversion.
Panellists for our FREE TLearn webinar are:
Aly Thompson, industry manager for UK and Ireland, trivago
Kevin May, senior editor and moderator, Tnooz
Linda Fox, deputy editor and producer, Tnooz
This TLearn Webinar took place on THURSDAY 30 MARCH.
5 Steps to Crafting a Highly Social Talent Brand by LinkedIn - Webinar SlidesThe HR Observer
For large and small companies alike, an inspiring employer brand will deliver real results, driving down cost per hire and employee turnover. Find out how a strong employer brand impacts your hiring efficiency.
Social media presentation, the next generation, for PLATO Leuven. Topics include: How to view ROI? 100 tools to make social media efficient and 500 tips and tricks for social media
Digital Marketing: What Direct Selling Companies Can Learn from Top TechJulie Cabinaw
I had the opportunity to speak at the Fragmob Tech Convention (#fragmobtechcon) for Direct Selling Companies last week, and I promised I would share some of the key points from the discussion, share resources I mentioned in my talk and hopefully, encourage us to continue the dialogue around improving the marketing strategies and technologies we employ to help our Consultants and customers. Many thanks to Fragmob and sponsors for putting together this first event of its kind!
For the talk, I was asked to share some of my experiences working at larger tech companies, like Microsoft, Amazon and HP, and what lessons companies in the direct selling industry could learn from those companies. I actually think there are so many innovative things in our industry happening, that I don’t think it’s a matter of what we are not doing, its more a matter of how we are doing it that might be a bit different from the "big guys." All of the tech companies I’ve worked at are unique in 3 D's: discipline, drive, and data, and in Amazon’s case, their obsession with customers.
With so many entrepreneurial visionaries in our industry, we have no shortage of ideas. What I think becomes harder for smaller, entrepreneurial companies in ANY industry to manage is to execute well and consistently on all the little things that matter, keep the lights on in our current programs and products, and at the same time try to lead out on the Big New Things we must do to lead and create new opportunity.
LinkedIn Post on the Data Topic for more info: https://www.linkedin.com/pulse/what-direct-selling-can-learn-from-top-tech-topic-1-3-julie-cabinaw
Planted Presents: Breaking Into Startups: Hoodies, Macbooks & What to Expect ...Connie Ngo
Startups have it all. They’re new exciting business that are growing themselves from the ground up. At a startup, you’ll work with innovators and free thinkers on cool, useful ideas, work hard but also play hard, and do whatever it takes (even if that means folding envelopes for 5 hours so that you can impress your customers). No matter which way you look at it startups are unparalleled environments for accelerated learning and growth, yet for the startup job seeker, breaking in can be one giant question mark.
In this webinar, Connie Wong, Co-Founder & COO of Planted, Inc., will discuss the roles, expectations, and tips for how to break into the startup world. Whether you’re a current student, recent grad, or someone looking for an alternative to corporate America, you’ll learn what to expect and how to stand out in pursuing a job at a startup.
By the end of this webinar, you’ll understand:
- The roles and potential career paths that exist at a startup for non-technical backgrounds
- What to expect working in a startup environment, from hours to compensation to growth opportunities.
- The qualities that startups look for when building their teams.
- How to track down those startup jobs and get noticed by the team, even if you don’t have direct connections.
- How to prepare for and stand out in a startup interview.
For more info and to find a job or internship at a startup, sign up at www.planted.com!
Going Remote: How To Ace Virtual RecruitmentTalentView
Despite the pandemic, organizations in APAC still plan to recruit up to 500 employees in the next 6 months. So how are HR teams transitioning to an agile, remote setup? How can you create meaningful candidate experiences in this remote working culture?
In this webinar, our Talent Measurement team shares how you can successfully roll out an effective virtual recruitment program—from sourcing to onboarding.
The pandemic tripled the e-commerce industry's website traffic and competitiveness. Today’s e-commerce marketer needs to ensure the fundamentals of convenience, connection, and customer service are up to par with the change in online consumer demands and expectations. The value of providing a humanistic connection in e-commerce marketing and experiences is what sets some e-commerce businesses over others. This presentation will provide industry best practices in this area.
Key Takeaways:
1) Insights on building strategic plans around human connection in e-commerce personalization
2) Adapting framework of ideation in e-commerce personalization
3) Developing a method around data modeling input rules in A.I.
A short overview of Wow Now why, expertise, what (services & frameworks), how (4 steps methodology from grounded to blossoming); includes link to our CEXP & NPS Ebook and testimonials from our clients
Six questions every marketer must answer tool by mythologyMythology LLC
It’s easy to get lost in the day-to-day busy-work of marketing and forget the big picture goals and objectives required to be successful. Every marketer must make sure to answer these critical six questions for customers.
Taking you through the key steps for successful inbound marketing campaigns and tactics, as presented by Felicity McCarthy, Spark Digital, at 3XE Digital Conference, Oct 2015
How are you influencing the conversation around what talent thinks, feels and shares about what it’s like to be a part of your organisation?
For large and small companies alike, an inspiring employer brand will deliver real results, driving down cost per hire and employee turnover.*
*LinkedIn Research 2011
Do you understand the experiences of your customers? How about your employees? In this workshop/presentation Shift breaks down Journey Mapping best practices and offers hands-on guidance to perfecting your Journey Mapping skills.
Where are you in the marketing evolution? Are you more traditional in your sales and marketing or have you evolved your business to be centred around your ideal customers?
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
Buy Verified PayPal Account
Looking to buy verified PayPal accounts? Discover 7 expert tips for safely purchasing a verified PayPal account in 2024. Ensure security and reliability for your transactions.
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USA WEB MARKET is the Best Verified PayPal, Payoneer, Cash App, Skrill, Neteller, Stripe Account and SEO, SMM Service provider.100%Satisfection granted.100% replacement Granted.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
4. Why invest in
Customer Experience?
It takes 12 positive
experiences to make
up for an unresolved
negative experience
Understanding Customers, Ruby Newell-Legner
14. Stage of Journey Stage of Journey
Personna 1
“girl”
Personna 2
“guy”
Poor Experience Great Experience Opportuntities
Where Research and Planning
How Booking
What Experience
Communication Post Experience
Good Bye Feeling/ Actions
A first date with “the
one” – Gen X.
15. Our Journey
The date
Actions
What people are
doing
Emotions
Feelings and
Perceptions
Needs
What people are
trying to satisfy
People
Who is involved
Content
Place and
Environment
Products and Services
16. What is the
Customer Journey?
+
-
Research Try Buy
Evaluate
Buying a TV
Booking a Holiday
Trying a restaurant
Actions
Emotions
Questions or Needs
Touchpoints
journey
39. Humanising Services
My system
Identify the
current Journey
Discover
Collect Insight
Identify
Patterns and
Evaluate
Build profile
Anticipate
Vision
Set goals and
Align the
Experience
Technology
ProcessPeople
40. Tools to Audit
• Customer Empathy Audit
• Customer Service Aptitude
• Test your customer Centricity
• Humanize online Asssessment
• Customer Culture tools
• Buyer Persona Institute – Persona Template
• Mltcreative -Up-close and-persona tool
41. Next Steps:
Ready to learn how to grow your business with
Empathy, Insights and Actions?
•Take the customer service test
•Book in a Customer Experience
Mapping Workshop
More info at:
www.strategicservicedesign.com.au
Danielle MacInnis
Customer Centric Marketer
danielle@macinnismarketing.com.au
0400507037
Connect on LinkedIn
Danmacinnis
Play Video : http://www.youtube.com/watch?v=CLBp8WpeMSM From computer I want you to just go with the story. Note down what you are feeling, insights and things you might do differently
Power of Empathy Everyone’s perception is different A day in the life we are going to explore and how you can apply the insights, empathy and actions to your business
Humanising Service Journey What is a buyer persona? What is the Customer Journey? Mapping Your Customers ’ Journey? "Key you need to understand what matters to your customers and more importantly why. Without learning about their decision making cycles, without empathy, you cannot create a meaningful and engaging experience for them."
71% of business leaders believe that customer experience is the next battle ground. Shaw and Ivens It takes 12 positive experiences to make up for an unresolved negative experience Understanding Customers, Ruby Newell-Legner
In 2011 86% of customers quit doing business with a company because of bad customer experience Harris Interactive customer Experience Impact Report Probability of selling to an existing customer is 60-70% The probability of selling to a new customer is 5-20% Marketing Metrics
Sally
They care more about opinions than companies
Mobile
What happened to trigger What were the moments of truth that could make or break the situation
New Landscape New touch points
Experience Map E.g
Be aware of: Feelings Thinking Actions Hearing With Whom Environment
Map this out for each person What does a poor experience look like What does a Great Experience Action/ Opportunities to design the service journey
Cheat Sheet for what to think about
Be Human Listen intently Be empathic Be contactable Be honest Strive to understand Keep your promises
Touch Map Example for the wall
Review the design
Online Reviews Search Friends Apps Past Experience Books
Booking process. What do you use?
Decision and impact
Chance to wow
Suitability
Atmosphere
Unsuitability
Tone
Energy
Attention
Consequences of actions
Reactions
Positive?
Outcomes
Disappointments Being late Being early Being dressed inappropriately Poor Hygiene Good venue Talking too much Not talking Enough Transport Rudeness Being cheap
Adventurous Out of your comfort zone Surprises Insight Collaboration Fun Personality
Fun Laughter Spontaneous
Different expectations Different communication styles Not trying Not understanding Bad mood
Models
E.G of model
1.Customer Journey – Experience Mapping Assess and map current customer journey Evaluate Key Components Develop strategy for new campaign or product Customer journey design and implementation 2. Customer and Employee insight Assess existing customer and employee feedback mechanisms Create new customer insight and models Set up and facilitate customer immersion Conduct Research Set up and customer and employee advocates Set up continual learning & innovation Establish and facilitate customer advisory boards 3. Customer Persona ’ s Assess existing profiles and personas Develop personas Develop high value account profiles and qualification guidelines 4. Nurture goals for each stage of the customer and employee journey Assessment of goals for each stage (staff induction first 90 days) Define metrics to track prospect progress Assess content and experience contribution Content design, strategy and development Customer engagement experiences 5. Systems and processes alignment Assess existing systems, analytics and processes Define and facilitate updates and enhancements
Tools and apps
My details and next steps
Brian Solis
B2B Example
B2B Example
Shift - from Jagan Neman
MARS model for customer experience
Outside In model
Best thought leaders in Customer Experience, Employee Experience Customer Centricity and Service Design