Graciela Flores has over 20 years of experience in the insurance industry processing liability and workers' compensation claims. She currently works as a Claims Assistant for the City Attorney's Office in Pasadena, where she sets up claims files, maintains databases, assists in investigations, and responds to inquiries. Previously she held underwriting roles at multiple insurance companies where she performed tasks like data entry, document review, and policy management. She enjoys working in a team environment and assisting teammates.