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Staying relevant in a technology-driven world
The document discusses strategies for enhancing student engagement in a technology-driven environment, highlighting insights from surveys and case studies. It emphasizes the importance of effective communication, personalized support, and digital tools to foster a sense of community among students. Key solutions include a mobile app for student support, improved case management, and a holistic approach to monitoring student well-being.
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Staying relevant in a technology-driven world
- 1. Staying relevant ina technology-driven world: Building an engaged student community Ken Barrett / Reza Mosavian Tribal Student Experience Team Hall 9, 11:30 - 12:30 Wednesday 13th March 2019 Ken What students want! Love, Wifi and Netflix
- 2. 2Ken Putting together thejigsaw puzzle
- 3. 3Ken 30 second guideto implement EdTech Vision Goals Features Initiatives
- 4. Ken A digital nativegeneration
- 5. 5 *Source - https://www.timetoast.com/timelines/technology-in-the-2000s Reza KeyDigital Developments
- 6.
- 7. So what areour students telling us? Paul
- 8. Findings from the2018 Tribal Group survey Survey sample size – over 1000 students in UK and APAC Reza
- 9. Findings from the2018 JISC Digital Experience Insight Survey Surveysample size – 38k Source- http://repository.jisc.ac.uk/6967/1/Digital_experience_insights_survey_2018.pdfReza
- 10. 10Reza Nescot Case Study– Student Engage App
- 11. Tribal Vision -Collaborate, Engage, Support and Mentor • Allocates interaction to support team • Assigns Service Level Agreement (SLA) • SLA based alerts • Monitor Interaction progress Student Support Case & Query Management • Connect staff and students • Create a secure private social network • Increase student engagement • Communicate 1-to-1 or in groups in real time • Support & Mentor Student Student Engage mobile app • Identify student at risk • Log intervention with support team • Assess intervention effectiveness Student Intelligence Learning Analytics 11Ken
- 12.
- 13. • Personal andintelligent profiles • Build communities • Improve communication • Personalised experience • Have 24/7 access to information, guidance and support 13Reza What students need from an app
- 14. A Holistic Viewof Student Wellbeing - Source: PWC – Students’ Voice - What would you want from the University of https://www.pwc.co.uk/government-public-sector/education/documents/pwc-sudents-voice-summer-2017.pdf Informing Product Development Ken
- 15. Partnering with externalsupport Ken
- 16. Typical Student SupportProblems • Tracking Student Support: • Institutions have no way of managing student interaction effectively or efficiently and no audit trail of contacts between staff and students. • Information and Communications • Staff give inconsistent and out of date information to students. No common standards exist between different support teams and departments. Students need to contact different offices and can only get information 9 -5. • Student Case Management • There is no overview of the welfare of the student. Teams have their own systems with no integration with the student information system • Appointments • Teams manage their own appointment systems in several 3rd party solutions even though they often share rooms with other services. • Queue Management • Students queue for all sorts of interactions – and while queuing tweet (etc.) of their poor experience. Ken
- 17. Tribal Student Support- Solutions Student Query Management Edge Student Support automatically allocates and tracks all Customer enquiries for any number of customer roles such as Course Enquirer, Applicant, Student, Alumni, Academic or Staff Administrator across multiple departments. Frequently Asked Questions An online searchable knowledgebase of FAQs can be used as both a self-service facility by students to get the quickest responses to the queries, or by front-line staff dealing directly with student enquiries via phone, email or face-to-face. Support Appointment Management Customers can be booked on to service appointments with Advisors or Counsellors in any number of specialists teams. Private Case Notes These teams can build private Case Notes concerning the welfare of each student. Queue Management A Queue Management System ensures students are dealt with effectively and efficiently and allows students to go for a coffee and receive a text when they are near the top of the queue Ken
- 18.
- 19. Holistic View ofall Student Support Interactions If a student has an issue, a member of staff will treat them completely differently if they can see the other issues the student has raised rather than dealing with this one issue Ken
- 20. Student Support Connector AppIntegration with Student Support Product Ken
- 21.
- 22. Suppor t Questions for thepanel: Recruitment Panel Debate Employability Lifelong Learning Onboarding Time Saving Safe Guarding 1. How do you see the comms element of the Engage app being different from VLE comms tools 2. What is your vision for a NGDLE? 3. How do you encourage students to download and use the app? 4. How do you get ongoing successful adoption? 5. How do you break down barriers from different functional areas of an institution? Staff Training Suggested question themes
- 23. Any Questions Contact: reza.mosavian@tribalgroup.com max.scales@tribalgroup.com ken.barrett@tribalgroup.com @tribalgroup Thankyou! What students want! Love, Wifi and Netflix
Editor's Notes
- #12 Spiel: At Tribal we’ve developed a series of integrated tools to help you better Collaborate, Engage and Support your students in a way that meets your student’s needs. Our private social network integrates with our student information systems to provide a seamless experience. We have built a system that allows you to put the student at the heart of your communication strategy. From improving engagement with class activities, to supporting real-time, relevant interaction through an app, your students will get the support they need and your organisation can work as efficiently as possible. From recruitment through to employment, we can provide you with a single view of all your communication with a student so that you can increase their engagement, retention and success and ultimately, improve your revenue and targets. With Tribal’s help, we can work together to get your student’s where they want to be.
- #13 Spiel: At Tribal we’ve developed a series of integrated tools to help you better Collaborate, Engage and Support your students in a way that meets your student’s needs. Our private social network integrates with our student information systems to provide a seamless experience. We have built a system that allows you to put the student at the heart of your communication strategy. From improving engagement with class activities, to supporting real-time, relevant interaction through an app, your students will get the support they need and your organisation can work as efficiently as possible. From recruitment through to employment, we can provide you with a single view of all your support communication with a student so that you can increase their engagement, retention and success and ultimately, improve your revenue and targets. With Tribal’s help, we can work together to get your students’ where they want to be.
- #15 Technology, transparency, the importance of place, collaboration, wellbeing
- #16 KEN