Slides describing many ways you can create a positive climate to reward and recognize people.

1. Welcome!
Recognition Programs to
Energize, Retain and Motivate the
Workforce
Gregory P. Smith
www.ChartCourse.com
www.ChartCourse.com
© 2009 CYC International

2. Implementation Team
Cross-functional
Facilitators
Teams
LB
Champions
Coaches
Departments

3. Creating a Positive Environment
1. Lack of Appreciation
1. Problems w/Co-Workers 33%
ENVIRONMENT
2. Too Much Paperwork 27%
2. Too Much Paperwork
What Causes You
3. Problems w/Supervisors 23%
3. Problems w/Supervisors
the Greatest
4. Pay & Benefits 22%
Dissatisfaction at 4. Fairness
Work? 5. Lack of Benefits
5. Pay & Training 20%
6. Lack of Job
6. Boring Opportunity 20%
7. Fairness Training 18%
7. Lack of
8. Problems w/Co-Workers 16%
8. Lack of Appreciation
Gregory P. Smith
9. Commute Opportunity 15%
9. Lack of
Chart Your Course
10. Boring Job 9%
10. Commute
International

4. Creating a Positive Environment
1.1.Train Managers Better
Set the Example First 32%
RETENTION
2.2.Listen More
Train Managers Better 28%
The Greatest Thing 3.3.Try Something NewBetter 24%
Select Managers
the Organization
4.4.Pay More
Try Something New 23%
Could Do to
5.5.SelectMore
Pay Managers Better 22%
Improve Retention?
6.6.Set the Example First
Other 22%
7.7.Hire Better People
Nothing 18%
Gregory P. Smith
8.8.Better Benefits
Listen More 13%
Chart Your Course
9.9.Other Better People
Hire 12%
International
10. Nothing Benefits
10. Better 2%

5. Creating a Positive Environment
1. Better at Example
1. Set the Communicating 69%
MANAGEMENT
2. Set the to My Ideas
2. Listen Example 46%
What Would You 3. Be More Appreciative
3. Be More Appreciative 39%
Like to See Your 4. Don’t a Job Somewhere Else
4. Get Micro Manage 37%
Managers Do? 5. Show Genuine Concern
5. Be More Fun 36%
6. Try Newat Communicating 36%
6. Better Things at Work
7. Listen to My Ideas
7. Don’t Micro Manage 30%
Gregory P. Smith 8. Be More Fun Concern
8. Show Genuine 26%
Chart Your Course 9. OtherNew Things at Work
9. Try 16%
International 10. Get a Job Somewhere Else
10. Other 7%

6. La Rosa’s
New Hire Survey

Internal Cultural Audit-

yearly
Internal Customer

Satisfaction Index
People Development

Charts
Chief People Officer

(CPO)
Uniform Leadership

Training
The “Coin”


7. La Rosa’s
Communication

Accountability

Quality

Professionalism

Comments:

If scoring is less than a “B”
please explain your reason so
team member knows what
needs to be improved.

8. ABC Model
Creating a High-Retention
Workplace
Antecedents Behavior Consequences
Anything that What we do What happens to
makes people act us after we act
Consequences for past behavior have the
strongest influence on future behavior
www.ChartCourse.com
© 2009 CYC International

9. Measure
Performance
Employee
Satisfaction
Process
Reward
Establish Guiding
Behavior
Principles

10. QUEST Program
Dayton Metro Housing
 Different Color Each Month
For “Whimsical Deeds of Customer Service

Gallantry”
Each Qtr: 3 Tokens Each

Quarterly Festivities

Highest Qty: King/Queen

Knighthood to Questers (8+)

Luncheon to Honor Knights

QUEST Festival in May

Knights Bid on Prizes

QUEST Scepter Bestowed to Highest

Earner

11. Recognition & Energizers
“Giraffe Award”

“Safety Jackpot”

“Only a Fool Would Work

Here This Long”
“Quest Program”

Choose Your Own Title

“Neat Nick”

”Debuggers”

“Big Deal Wheel”

“But Sir?”

“Shining Star”


12. VAMPIRE EXTERMINATION
EXPEDITIONS
1.
EXPLORE 2.
3.
4.
EDUCATE EXTERMINATE!

13. BAD Idea Campaign
Quick & Simple

Challenging and Fun

100% Participation

No Big Giveaways

Long-Term Impact

Instant Reward and

Recognition
Guaranteed Success


14. Idea Campaign Structure
Idea Campaign
Top Idea
Management Coordinator
Implementation Implementers
Team
Idea Idea Idea
Leader Leader Leader
Employee Employee Employee Employee Employee Employee
www.ChartCourse.com
© 2009 CYC International

15. Free Monthly Electronic Newsletter:
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International
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World Wide Web
www.ChartCourse.com
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© 2009 CYC International