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Background and Products
Features and Benefits
Competitors[Direct/Indirect/Broad]
Brand Value Proposition[Promise/Affinity/Bonding/Liking]
Brand Awareness/Recognision/Recall
Brand Equity [QAAAL]
Segmentation/Targeting/Positioning
Target marketing Strategies
POD/POP
Consumer Behavior
Specialty coffee selections, Flavors and variety
Regulated and decaffeinated coffee
Auxiliary features like atmosphere,Wi-fi,
Music,Books to read
Packaging
Customised coffee
Premium coffee with variety
Consistent, inviting, stimulating environment
Ideal place for meetings
Creating community of premium coffee lovers [MY STARBUCKS IDEA]
Sophistication-Best of class
Makes me feel important
Extension of lifestyle
Free Coffee on birthday
to
• t
Direct competitors
Indirect Competitors
Broad Competitors
Ccd 63% , over
1200 stores,260 Cr
Barista: 17%-
20% ,200
stores,160Cr
Costa coffee 14%,
market share,108
stores,108 Cr
“live coffee”
”experience”
“Customer intimacy”
Horizontal integration
Market penetration
Market development
Concentric diversification
Conglomerate diversification
Value chain development
QUALITY
* We go where the best beans are: up
* We’re for the good of all coffee
* We nurture deep-rooted relationships
* We're very picky at harvest.
* We taste - again and again and again.
2) AWARENESS
* Starbucks Facebook fan page
* Presence on Instagram
* MyStarbucks Idea.com
3) Asset
* Fragrance of coffee beans
* Ambience of store
4) ASSOSIATION
* Coffee and Tea Communities
* Local Area Engagement
5) LOYALTY
• Great customer experience on the app
• Points for grocery product purchases
• The physical gold card
13-17
2%
18-24
40%
25-40
49%
41-54
6%
55+
3%
13-17 18-24 25-40 41-54 55+
http://www.indiacoffee.org/coffeeinindia/database-jan-2013-
14.htm Coffee Board of India - Database on Coffee
• Metro Cities, Tier 1 Cities ,upscale locations,
• near offices, and near many college campuses
Employees of corporate houses, busy office goers, coffee lovers,
Coffee addicts
Loyal customer
Positive attitude
MARKETING
MIX STRATEGY
Great tasting coffee
Reliability
Speed
Convenience
Cleanliness
Aromas of coffee beans
Standard of Quality and Flavors
Varied and Exotic Coffee Drinks
Customization
Experience
Community
• Need Recognition :- Energy, Social life, Status
• Information Search :- Social groups/ Reference groups,
Advertisements, Internet
• Evaluation Of Alternatives :- Instant home coffee machines, Competing
coffee houses, Other drink options(Tea, Soft Drinks, Water)
• Purchase Decision
• Post Purchase Decision :- Delight or Dissatisfaction
kaustubh

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Starbucks marketing stpd brand equity

  • 1. Background and Products Features and Benefits Competitors[Direct/Indirect/Broad] Brand Value Proposition[Promise/Affinity/Bonding/Liking] Brand Awareness/Recognision/Recall Brand Equity [QAAAL] Segmentation/Targeting/Positioning Target marketing Strategies POD/POP Consumer Behavior
  • 2.
  • 3.
  • 4. Specialty coffee selections, Flavors and variety Regulated and decaffeinated coffee Auxiliary features like atmosphere,Wi-fi, Music,Books to read Packaging Customised coffee
  • 5. Premium coffee with variety Consistent, inviting, stimulating environment Ideal place for meetings Creating community of premium coffee lovers [MY STARBUCKS IDEA] Sophistication-Best of class Makes me feel important Extension of lifestyle Free Coffee on birthday
  • 6. to • t Direct competitors Indirect Competitors Broad Competitors Ccd 63% , over 1200 stores,260 Cr Barista: 17%- 20% ,200 stores,160Cr Costa coffee 14%, market share,108 stores,108 Cr
  • 8. Horizontal integration Market penetration Market development Concentric diversification Conglomerate diversification Value chain development
  • 9. QUALITY * We go where the best beans are: up * We’re for the good of all coffee * We nurture deep-rooted relationships * We're very picky at harvest. * We taste - again and again and again.
  • 10. 2) AWARENESS * Starbucks Facebook fan page * Presence on Instagram * MyStarbucks Idea.com 3) Asset * Fragrance of coffee beans * Ambience of store 4) ASSOSIATION * Coffee and Tea Communities * Local Area Engagement
  • 11. 5) LOYALTY • Great customer experience on the app • Points for grocery product purchases • The physical gold card
  • 12.
  • 13. 13-17 2% 18-24 40% 25-40 49% 41-54 6% 55+ 3% 13-17 18-24 25-40 41-54 55+ http://www.indiacoffee.org/coffeeinindia/database-jan-2013- 14.htm Coffee Board of India - Database on Coffee
  • 14. • Metro Cities, Tier 1 Cities ,upscale locations, • near offices, and near many college campuses Employees of corporate houses, busy office goers, coffee lovers, Coffee addicts Loyal customer Positive attitude
  • 15.
  • 17. Great tasting coffee Reliability Speed Convenience Cleanliness Aromas of coffee beans Standard of Quality and Flavors Varied and Exotic Coffee Drinks Customization Experience Community
  • 18. • Need Recognition :- Energy, Social life, Status • Information Search :- Social groups/ Reference groups, Advertisements, Internet • Evaluation Of Alternatives :- Instant home coffee machines, Competing coffee houses, Other drink options(Tea, Soft Drinks, Water) • Purchase Decision • Post Purchase Decision :- Delight or Dissatisfaction
  • 19.
  • 20.

Editor's Notes

  1. Speciality coffe selections:::Starbucks worked directly with growers to purchase green coffee beans, it oversaw the custom-roasting process Customised coffee: name on coffee mug,coffee as per your choice of falvours
  2. Coffee culture: ac,wifi,books to read ,best coffee, music Ambience provoking coffee culture Consisting ,invironment Creating community : they started a community website called my star bucks idea Extension of lifestyle: third place to home or work
  3. Starbucks 14% market share, 59 stores,95.2 Cr. Ccd 63% market share, over 1200 stores,260 Cr. Barista: 17%-20% market share,200 stores,200 Cr. Costa coffee 14%, market share,108 stores,108 Cr Direct competitors: Quick service restaurents speciality coffee Indirect:::chayos,local tea vendors Broad: mad over donuts, dunkin ,
  4. customer intimacy.:::” This included simple things such as remembering someone’s name or drink order,bonding with customers Experience:: FortElphinstone building, Horniman Circle, Veer Nariman Road, Fort Mumbai 400001 Timings: 08:00-00:30 hrs (Mon-Sun)
  5. ↑ http://www.indiacoffee.org/coffeeinindia/database-jan-2013-14.htm Coffee Board of India - Database on Coffee