Standard Chartered Bank was formed in 1869 through a merger of two banks and has since expanded globally with over 1,700 branches in more than 70 countries. The bank employs over 75,000 people representing over 115 nationalities worldwide. The bank motivates employees through performance management and feedback, employee development programs, and competitive compensation and benefits. Recommendations to improve employee motivation further include strengthening communication, linking rewards more closely to performance, focusing performance evaluations on improvement rather than criticism, and providing employees flexibility and appreciation.

2. Presented By:
Abdur Rehman (AARKS)

3. Global History
Standard Chartered was formed in 1869
through a merger of two banks:
The Standard Bank of British South Africa,
founded in 1863,
Chartered Bank of India, Australia and China,
founded in 1853.
These banks had capitalised on the expansion of
trade between Europe, Asia and Africa.

4. Global History cont..
 History of over 150 years in banking.
 Extensive Global Network
of over 1700 branches in over
70 countries.
 Almost 75,000 employees,
representing over 115
nationalities worldwide

5. BRAND, VALUES AND VISION
BRAND
By doing things the right way, we can support our customers and
clients while having a positive impact on the wider economy.
VALUES
Courageous, Responsive, Creative, Trustworthy
VISION
To have the best-managed sales organization
in the Banking Industry

6. Awards

7. Standard Chartered Bank (Pakistan) Limited - A locally
embedded international bank
• Standard Chartered Bank (Pakistan) Ltd. is the oldest and largest
international bank in Pakistan
• 2013 marked Standard Chartered's 150th anniversary in Pakistan.
The Bank, which started as the Chartered Bank opened its first
office in Karachi in March 1863.
• It is also the first international bank to be awarded Islamic banking
licence and the first to open an Islamic banking branch.

8. SIZE OF THE COMPANPY
The Bank employs over 4,500
people in Pakistan and has a
network of 116 branches of which
10 are dedicated Standard
Chartered Saadiq branches as well
as 191 ATMs

9. S.C Offerings.
The Banks serves both Retail and Corporate and Institutional
Banking customers.
 Retail Banking provides credit cards, personal loans,
mortgages, deposit taking and wealth management services to
individuals and small to medium sized enterprises.
 Corporate and Institutional Banking provides clients with
services in trade finance, cash management, lending,
securities services, foreign exchange, debt capital markets and
corporate finance. It also offers a complete suite of Islamic
banking solutions under its Standard Chartered Saadiq brand.

10. Work place & Motivation
 Actively supporting the development of employee
networks in the workplace, which provide social
support, contacts, information and guidance.
 Introducing flexible working arrangements in several
markets – including part-time work, flexible hours,
and working from home – enabling our people to
achieve a better work-life balance

11. Work place at Standard
Chartered
 Introducing accessible technology solutions, such as screen-reading
technology, within the workplace which ensure our people can work
effectively in an environment more suited to their needs’.
 Ensuring all new and renovated buildings are accessible to those
with disabilities, and all line managers have access to the resources
they need to support members of their team with disabilities
 Creating an online Parenting Resource Centre, which ensures our
employees who are expecting and their line managers have the
information and support they need to help manage their work and
parenting obligations

12. Work place at Standard
Chartered
 Launched a Disability Listening Group in the UK, to provide
our employees who are impacted by disability with a forum to
share their thoughts and identify ways we can better meet their
needs.
 Encouraging our employees to leave the office earlier and
spend time with family, friends or
colleagues on a Thursday/Friday
in many of their markets

13. Standard Chartered Bank has
improved employee
engagement and motivation
through goal setting, strengths-
based feedback, employee
development, and other
practices.
McShane/Von Glinow OB 6e
© 2013 The McGraw-Hill Companies, Inc. All rights
reserved
13
Employee Motivation at
Standard Chartered

14. Employee Motivation at
Standard Chartered
KEY THEORY
Standard Chartered Bank follow the Maslow theory in motivating
employees. For this why, this bank offer Employee Welfare and Benefits
(EWB) which are mentioned below..
1. Employee Share save Scheme.
2. Labour insurance, national health insurance and group
insurance.
3. Periodic health examination

15. Employee Motivation at
Standard Chartered
4. Subsidy for wedding, funeral, maternity leave, travel,
dependent education and social club events. Special cash
allowances distributed on three major festivals.
5. Offer employees (retirees) the option of transferring their
pension fund to “Staff Time Savings Deposit Account” for
entitlement of a preferential interest rate.
6. Preferential interest rate for staff deposits.

16. Employee Motivation at
Standard Chartered
7. Preferential interest rate for staff loans.
8. Special offers for financial transactions: preferential
transaction fees, special exchange rate and inter-bank transfer
fees.
9. Special credit card offers (issued by the Bank): no annual fee,
double reward points.

17. Employee Motivation at
Standard Chartered
 Motivation through Performance Management..
Standard Chartered Bank maintains Performance Management
System which is analysed and feedback is given to employees so
that they will be motivated to work more effectively…
Performance appraisals are carried out every six months. An
appraisal interview gives the chance for employees to be rewarded
and told that they are doing a good job. It is a good way of
motivating employees because at their appraisal interview they
could get a pay rise or promotion

18. Employee Motivation at
Standard Chartered
The benefits of performance appraisal:
 It helps to identify training needs
 It may reveal other problems – there may be difficulties with
other staff
 Makes good communication between employees and managers
Good appraisals can be motivating
 If dismissals need to be made then performance appraisal
records will be available to consult.

19. Employee Motivation at
Standard Chartered
• REWARDING :
Standard Chartered gives high importance to compensation
packages because this is the most crucial factor for retaining
key employees. Every year it gives bonus to its employees.
The amount of bonus depends on the amount of profit
Standard Chartered World makes.
Stock Ownerships are given as a Performance Bonuses to
employees

20. Recommendations:
Based on the study, several recommendations have been made.
These include
In order to successfully conduct the performance measurement
process,
1. Standard Chartered Bank should formulate effective internal
and external communication mechanism.

21. 2. Compensation rewards and recognition should be linked to
performance measurements.
3. Performance evaluation should be positive and not negative.
4. Employees should be given work of their own choice in the
bank.
5. They should appreciate the hard working employees. Further
more they should also provide loan facilities to every employee
Recommendations Cont..

22. 6. They should prepare the duty list of every employee and should take
positive steps to reduce dissatisfaction among employees.
Recommendations Cont..