Silk Bank Limited is a commercial bank in Pakistan. The document discusses Silk Bank's group members, vision/mission, organizational structure, recruitment process, and training programs. It provides details on the bank's planning, organizing, leading, and controlling functions. Silk Bank focuses on customer service and uses a combination of centralized and decentralized approaches to manage its branches effectively.

1. SILK BANK LIMITED
GROUP MEMBERS
o Syed Nabeel Ali - 1536
o Syed Abdul Rehman
o Adnan Ahmed
o Fahad Aziz
FACILITATOR:
Sir. Asif Jalees

2. ACKNOWLEDGEMENT
 Thanks to all members of different departments of SILK BANK LIMITED
who helped us in acquiring information about their organization. Thanks
to Mr. Farhan Ahmed (Area Sales Manager of Silk Bank) who helped us
in providing information for our project. We would like to thanks all our
parents and those people who help us in making this project. We also
state our gratitude teacher Mr. Asif Jalees this is their effort, guidelines
that we have completed the Project successfully.

3. INTRODUCTION TO SILK BANK LIMITED
 Silk Bank came into existence on March 31, 2008, a syndicate
comprising of the IFC, Bank Muscat, Nomura International and
Sinthos Capital led by senior bankers Mr. Shaukat Tarin and Mr.
Sadeq Sayeed who acquired 86.55% stake in Silk Bank for around
$213 million. Saudi Pak Industrial and Agricultural Investment
Company Pvt. Ltd (SAPICO) was renamed Silk Bank Pakistan Ltd.
Under the new leadership, the Bank continues to focus on SME &
Consumer financing resulting in efforts of increased profitability.

4. VISION, MISSION & VALUES
 Vision
› Benchmark of Excellence in premier banking
 Mission
› To be the leader in premier banking trusted by customers for accessi
bility, service &innovation; be an employer of choice, creating value
for all stakeholders.
 Core Values
› Customer Focus
› Integrity
› Teamwork
› Creativity
› Meritocracy

6. PLANNING, ORGANIZING, LEADING & CONTROLLING IN SILK
BANK
 Planning
› Make feasibility
› Monthly and weekly plan
› Establish overall strategies for achieving the goals
 Organizing
› Divide work to be done into specific jobs and departments in Silk Bank.
› Assign tasks and responsibilities associated with individual jobs in Silk Bank
› Establishes relationships among individuals, groups and departments.
› Allocates and deploys organizational resources.

7.  Leading
› Respecting and understanding employees.
› Communicate effectively
› Trust of the team.
 Controlling
› Documentation
› Approval & Authorization
› Verification
› Supervision
› Separation of duties
› Safeguarding of assets
› Reporting

8. HUMAN SKILLS NECESSARY TO LEAD A TEAM
According to Farhan Ahmed (Area Sales Manager – Silk Bank), for any job based
on human skills help a leader to work effectively with subordinates, peers, superiors
to accomplish the organization’s goals Organizing. Following are those skills:
 Create an atmosphere of trust
 Respecting and understanding employees.
 Communicate effectively
 Trust of the team

9. BIGGEST CHALLENGES FOR MANAGERS IN SILK BANK
Below are the challenges:
 How to come to a new level of growth and sustainable profitability in an
environment of low interest rates
 Where to develop new and reliable sources of revenue
 Enriching and increasing the business value of customer relationships, at a
time when customer behaviors and expectations are more demanding
 Too many targets to be achieved.

10. IMPACT OF GLOBALIZATION ON SILK BANK
According to them, they not much influenced by Globalization, the reason
is that they are working under the umbrella of State Bank of Pakistan, which
has set his own rules and regulations. Some how there are the following
things which impact Silk Bank:
 Globalization opens up markets and ensures competition for them.
 Removes in efficiencies and leading to greater growth.
 Ensures specialization takes place in areas of comparative advantage.
 For labor abundant economies this means increased employment as well as
growth

11. MANAGERIAL ETHICS GUIDLINE FOR THE ENTIRE ORGANIZATION
Silk Bank has adopted the following ethics.
 Local Laws & Group Standards
 Confidentiality & Data Protection
 Suitable Products
 Bribery & Corruption

12. Objectives of Code of Ethics:
Their code of ethics promote the following objectives.
 Honest and ethical conduct, including ethical handling of actual or
apparent conflicts of interest between personal and professional relationship.
 Compliance with applicable governmental laws, rules and regulations.
 Promote internal reporting to designated persons of violations of the code.

13. CORPORATE SOCIAL RESPONSIBILITY OF SILK BANK LIMITED
Every year Silk bank limited carry out environmental audits and make significant
contributions to the society to support their agenda of Corporate Social
Responsibility. Silk bank raised funds in which not only the bank but the
employees contributed equally which were then contributed to flood
relief rehabilitation.

14. CSR Activities in Silk Bank
Following are the details of their CSR activities.
 Roshan Mustaqbil
Silk bank Roshan Mustaqbil Bancassurance is an education
plan exclusively designed to cater your needs. The plan is
underwritten by EFU Life Assurance Ltd. Roshan Mustaqbil is a
flexible, tailor-made, complete financial package that
facilitates you to plan your children’s future education
requirements and guarantees a financially secure tomorrow
even in case of any mishap.
 Sunehra Kal
Silk Bank Sunehra Kal bancaassurance
is a saving and investment plan exclusively designed to cater
all your needs. The plan is underwritten by EFU Life Assurance
Ltd. Sunehra Kal is comprehensive financial planning package
that gives you the dual benefit of protection along with
potentially higher returns over a long- term on your saving and
investment.

15.  Mehfooz Har Pal
Silk Bank Mehfooz Har Pal bankassurance is a simple yet
comprehensive accident and hospitalization plan providing 24
hour worldwide coverage to the entire family. Mehfooz Har Pal
guarantees your financial well by paying out cash on death
or prolonged absence from work as a result of an accident or h
ospitalization due to an accident. The plan is underwritten by
EFU Life.
 Silk Health Plan
o With a mission to help people live healthier, wealthier and
more successful lives, SilkBank offers Silk Health Plan,
o comprehensive healthcare package that provides financial
protection in case of illness or accident that leads to hospitalizati
on. The plan is underwritten by Allianz EFU.

16. HOW THE ORGANIZATIONAL CULTURE IS DERIVED IN SILK BANK
They have the following approaches regarding the culture of their
organization
 Teamwork- They work as a team family
 Working - like a family rejoice
 Competition- there is always a competition there
 Career- a great career ahead

17. CON’t
 An innovative culture helps Silk bank to produce unique products and
services that meet their customer’s needs.
 They get away from the culture of sifarish, reciprocity, favoritism, nepotism
and inculcate a culture of serving the customers equally and honorably
without any distinction.
 They apply the KYC (Know Your Customers) regulations with equal fervor,
discourage benami loans

18. GOALS AND MBO APPROACH BY SILK BANK
Silk Bank remains on course to meet its long term goals and is fully committed to
enhance its capital to meet regulatory requirements.
Silk bank's main objective is to offer outstanding value to their customers by
 providing a knowledgeable,
 efficient and reliable service
in a personal, helpful and responsive manner. Central to this service philosophy is their
professional consultative approach, which they take with each customer. By getting
to know their customers better, they identify their needs and match them with tailor-
made quality products and service solutions.

19. Management by Objectives (MBO)
In our organization, employees are motivated through MBO. Here they have a
program that emphasizes participative on setting goals that are tangible, verifiable
and measurable. In this regard, they have the following ingredients in MBO
 Goal specificity,
 Participative decision-making,
 An explicit time period
 Performance feedback.
Implementation of these ingredients results in employee motivation.

20. ENVIRONMENTAL SCANNING
They gather Information related to markets & customers, changes in legislation &
regulations that have a direct impact on organization’s activities that could be
collected continuously to monitor changes. Following are the steps which are
followed by Silk Bank Manager:
 Define Question
 Develop assumption
 Gather Data
 Filter and organize data
 Analyze appropriate data
 Prepare findings and select best recommendations
 Prepare draft report
 Review and approve
 Issue report and deliver presentation
 Seek feedback from customer

21. ENVIRONMENTAL SCANNING
They gather Information related to markets & customers, changes in legislation &
regulations that have a direct impact on organization’s activities that could be
collected continuously to monitor changes. Following are the steps which are
followed by Silk Bank Manager:
 Define Question
 Develop assumption
 Gather Data
 Filter and organize data
 Analyze appropriate data
 Prepare findings and select best recommendations
 Prepare draft report
 Review and approve
 Issue report and deliver presentation
 Seek feedback from customer

22. ORGANIZATIONAL STRUCTURE & SPAN OF CONTROL
Below is the organizational structure of Silk Bank:

23. SPAN OF CONTROL
 Span of control means number of employees working under the one officer.
 The concept of span of control has been started many years ago.
 The main objective to use the span of control is to save the resources of the
firm as well as to increase the authority of the officer.
 Span of Control in Silk bank is increasing widely because all the banks are
working under the one area manager, that shows the efficiency and
effectiveness of the management who have organized such kind of structure
which decreasing the cost as well as increasing the revenue of the firm with
lower rate of employees.

24. CHAIN OF COMMAND IN SILK BANK LIMITED
 In Silk Bank there are two important types of command which is used, one is most
important Central Command and 2nd is Branch Command.
 Chain of Command is centralized power in Silk bank
 Control by the higher authorities
 All decision making has been made at central level
 The final authority is the Chairman who can take every kind of decision with
communication of their board of directors. Specially marketing
decisions which has the great importance made according to the centralized
procedure.
 Branch Command is a delegation of power has given by the chairman and
the board of directors which also have the importance because a branch manager is a
kind of person who can take the immediate decisions at the spot.
 A branch manager in Silk bank who have the command and control of their branch
where he can change the branch environment, but he also controlled by the regional
manager, and his task is restricted.

25. Centralization
 In Silk bank there are some functions which are centralized like;
› marketing,
› profit increase
› cost decrease
› increase shares in the market
and some where branch managers or area managers could make their
interference for instance in various operations such as account opening,
treasury functions and I.T operations which are performed by the direct
regional and area manager.

26. Decentralization
 In this process the power has given to the officers who can take the decisions
at their own level which is conventional and daily routine based. For instance
a branch manager can
› reject the cheque,
› can interference in various departments,
› can stop their work on emergency basis, and
› can take the decision on fire alarming situation

27. HOW THEY MOTIVATE EMPLOYEES OTHER THAN SALARY?
They focus on motivating their employees other than salary. Department managers and
head Provide tell employees:
 Where is the company going?
 What are current challenges that top management is trying to address?
 How does the employee’s contribution fit and
 what are the opportunities in future for them to warm up.
 Recognition and giving credit for good work is the way to go.
 Listen the employee’s issues and also as for feedback
 give them the chance to optimize their own work environment where they can perform
the best.

31. DIFFERENCE BETWEEN A LEADER AND A MANAGER
Leadership is just one of the many assets a successful manager must possess.
Care must be taken in distinguishing between the two concepts. The main aim of
a manager is to maximize the output of the organization through administrative
implementation. To achieve this, managers must undertake the following
functions:
Organization
Planning
Staffing
Directing
Controlling

32. RECRUITMENT AND SELECTION PROCEDURE OF SILK BANK LIMITED
All current openings are posted on their website and updated weekly by Human Resources.
Candidates who are interested in an open position with Silk Bank must complete an online
application through their website for consideration. Candidates are encouraged to attach
their résumé to their profile during the application process.
1. Candidates are invited in to do a written test. The written test comprises of a
combination of the following tests, with varying difficulty levels for different positions:
 Logical aptitude / reasoning
 Quantitative / numerical aptitude
 English language
 General socio-economic and Banking Awareness
2. Once candidate pass the test, they are invited for a interview with their first line
supervisor interview
3. Then we will call you for interview with HR department and finally with branch manager
4. Once candidate clear the interview they briefed on the terms of employment and
provided an appointment letter
5. Candidates are almost there! Candidates undergo a medical exam and after all
clearances joins the Bank
6. They are defines about job responsibilities and duties by department head.

33. RECRUITMENT SOURCES USE BY SILK BANK
They uses all three main sources for recruiting best manpower for their
organization.
Internal Hiring:
They us internal sources to recruit employees upward or laterally within the company
because little or no training is needed, and expenses that include advertising for a new
employee and running background checks are spared.
External Sources
They also use External sources like news paper, billboards and Television advertisement.
Following is an example of newspaper ad placed by Silk Bank. They also hire employees
by third party contract and on contractual basis. They work with Fulcrum, Peoples, Prime
HR and first solution for recruitment purpose.

34. SELECTION, INTERVIEW AND TEST
 Employee selection is an important part of the Bank’s success.
 If HRM department of the Silk Bank able to select right employee in the right place
then the employees able to perform their job effective and also achieve their
goal as well as bank achieve its goal.
 To make the selection activities successful, a lot of careful planning and careful
thought is required.
 The selection process is composed of a number of steps.
 Each of these steps provides decision makers with information that will help them
predict whether an applicant will prove to be a successful job performer.

35. The Selection Process of the Silk Bank Limited
Appropriate selection procedures must be used for each post.
Procedures may vary at its simplest this may involve a strength forward
interview and skills testing. Regular recruitments the selection process is a
three-stage journey.
1. Initial Screening:
› The screening of inquiries
› The provision of screening interviews.
2. Application Received
SL No. Criteria Existing
Staff
New
Candidate
1 Basic Education
2 Technical Education/ training
3 Period of Experience
4 Type of Experience
5 Quality of Application
6 Location
7 Reference:

36. 3. Written Test:
› The Human Resources Division will call some or all of the short listed candidates to a
written test, held by itself or being arranged by some other institution (i.e. IBA etc)
under contract. The result of the written test will be treated as confidential.
4. Comprehensive Interviews:
› depth information about a candidate be obtained in this concern
The Human Resources Division of Silk Bank who will also make the necessary
housekeeping arrangements for the interview will call those qualifying in the written test
for an interview.
› Copies of application forms /CV’s
› Blank interview report forms
› A copy of the job advertisement (if applicable)
› A copy of the job description
5. The Realistic Job Preview

37. 6. Background Investigation:
7. Provision of Service Rule:
› Educational Qualification:
› Age Limit
› Offer of Appointment:
Offer of Appointment
When all candidates have been interviewed the interview committee will send the
result to the Human Resources Division for appointment on merit basis. Accordingly,
Human Resources Division will arrange to inform the successful candidates as soon as
possible agreeing a commencement date and starting salary. Such an offer of
appointment can only be formalized after the successful candidate meets the
following conditions:
 Signed letter of offer of appointment to signify acceptance of officer
 Medical fitness report.
 Copy of all academic certificates
 Clean reference report
 Signed sureties bond.

38. TRAINING AND DEVELOPMENT SECTION CONTRIBUTION
 They ensure that employees under their supervision are trained in a timely manner,
identify their needs for improvement in their present jobs and to provide information and
guidance
 Training specialists are responsible for coordinating new-hire orientation. Without training
specialists to conduct orientation, department supervisors would be responsible for
training new workers.
 And also teach employees to watch for:
› New account fraud – setting up accounts based on stolen identity or personal
information
› Credit card fraud – using credit cards without authorization
› Check fraud – using checks without authorization, or using fake checks
› Phishing – fraudulent attempts to get personal or company information that can be
used to perpetrate identity theft
› Identity theft – using another individual's personal or financial information without his
or her consent

39. TRAINING AND DEVELOPMENT OPPURTUNITIES FOR EMPLOYEES
 Their staff has always been the focus of our planning process.
 Human Resource Development has a profound impact on business processes and a direct
relationship with service quality standards.
 Silk bank dedicated more than 39,000 hours of training covering both soft skills as well as job-
skills.
 The training programs covered service excellence, selling skills, product and operational
knowledge including management skill development.
 In fulfilling our mission to be the "Employer of Choice", we invited all our employees to an
"Employee Engagement Survey''.
 Management also emphasizes on imparting of training to enhance knowledge and
understanding of the Bank's internal policies and procedures and prudential regulations.
 This has resulted in the strengthening of the control environment.

40. STANDARD JOB DESCRIPTION
 They invested heavily in their distribution and have expanded their network
to 1249 regional branches in Pakistan.
 They continued to upgrade the skill set of their people through training and
development, enabled further by a world class technology infrastructure to
meet the dynamic needs of their customers and making their service a truly
differentiating factor. Below is the format of the same.

42. SWOT ANALYSIS SILK BANK
 Strengths:
› Public confidence
› Sound financial strength
› Highest profitability
› Vast operational network
› Recognition of hard work of staff SWIFT
› Internet access (www.silkbank.com) Pension & salaries payments
 Weaknesses:
› Lack of good delegation
› Inadequate, poorly placed network technology
› Complex MIS
› Deep rooted bureaucratic approval
› Poor resource utilization
› Frequent change in senior management

43.  Opportunities:
› New style management
› Introduction of new products and services
› Introduction of new technology & electronic banking
› Capital management & equity financing
› Secondary market operations
› New deposit scheme
 Threats:
› Establishment of new private financial institutions &
expansion
› Govt. sponsored schemes
› Political pressure
› Reducing branch network

44. CONCLUSION
 It has been only one year since the establishment of Silk bank, and
since its establishment it has aimed to become the leading bank of
Pakistan by that provides outstanding services to its customers
 Furthermore, as the bank is growing, the number of employees at
Silk bank are increasing, which shows that Silk bank is being
considered as an employer, that provides its employees with a
challenging environment to work in, where they can harness their full
potential and shows confidence as an employer by the employees
of the bank