[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.
This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.
Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.
LEARNING OBJECTIVES
1. Gain knowledge on the key concepts, philosophies and principles of Quality
2. Understand the Total Quality frameworks, methods and tools
3. Identify the challenges and best practices of Total Quality
CONTENTS
1. Key Concepts of Quality
2. Quality Philosophies and Principles
3. Quality Frameworks and Models
4. Quality Improvement Methods and Tools
5. Challenges and Best Practices
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Some key points if you are looking to lower costs and increase productivity. This presentation was meant to be a short one hour overview of Process Improvement.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
In today's business, quality is as important as it was ever before. As a key driver of customer satisfaction, quality transcends from products and services to the business model and customer experience. Moreover, successful Lean organizations in Japan are built on a strong foundation of quality. For without quality, delivering faster or cheaper is of no value to the customer.
This presentation introduces the basic concepts, philosophies and principles of quality. It includes the definitions of quality, benefits of quality improvement, teachings of the quality gurus, key elements of total quality, business excellence models, quality system and the methods and tools for quality improvement.
Also highlighted are the key quality mindsets and practices at the individual level: inspection is a poor substitute for quality; treat the next process as customer; quality begins with me; continuous improvement; and personal quality standards.
LEARNING OBJECTIVES
1. Gain knowledge on the key concepts, philosophies and principles of Quality
2. Understand the Total Quality frameworks, methods and tools
3. Identify the challenges and best practices of Total Quality
CONTENTS
1. Key Concepts of Quality
2. Quality Philosophies and Principles
3. Quality Frameworks and Models
4. Quality Improvement Methods and Tools
5. Challenges and Best Practices
Who we are and what we can do for your company.
We believe that prosperity must include company and workers.
We face every challenge with the right thinking and tool: Lean Six Sigma, simulation, design of experiments, change management, training.
Some key points if you are looking to lower costs and increase productivity. This presentation was meant to be a short one hour overview of Process Improvement.
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace.
The Kaizen Poster depicts the key Kaizen concepts, principles, methods and tools for workplace continuous improvement.
The Poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.
The Kaizen Poster complements your Kaizen and Lean training presentation materials. It serves as a takeaway and summary of your process improvement presentation.
The Kaizen Poster includes:
1. Key Concepts of Kaizen
2. The Meaning of Kaizen
3. Ten Basic Principles of Kaizen
4. Kaizen Philosophy
5. Kaizen & Job Functions
6. Three Criteria of Kaizen
7. Three Main Types of Kaizen Activities
8. Kaizen Event Process
9. 5W & 1H of Kaizen
How to Introduce Operational Excellence in your Organisation?Tina Arora
This presentation will help you present to the management the need and benefits of introducing Operational Excellence as a department in your Organisation.
It can be modified to suit the advocacy in any industry - be it Financial services, BPO, LPO, KPO, Domestic call centres, Manufacturing, Consumer Goods, Retail, etc.
Lean IT is a management philosophy based on the Toyota Production System (TPS). With Lean IT, you will be able to enhance value for your customers by improving service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to increase productivity and create greater customer value with less resources.
This training presentation is especially tailored for the IT services industry. By teaching this presentation to IT service providers and employees, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
LEARNING OBJECTIVES
1. Understand the principles and key concepts of Lean IT
2. Acquire knowledge on the key Lean methods and tools and their applications to eliminate waste and create increased value for customers
3. Identify ways to develop "Kaizen eyes" to look for improvement opportunities
4. Describe the various Lean roles
To download this complete presentation, visit: http://www.oeconsulting.com.sg
The way to teach and deploy Lean and Six Sigma is broken. Here is how to fix this situation by applying Deming principles.
Presented at the 2015 International Deming Research Seminar, Washington, DC on 24 March 2015.
A multitude of students, instructors and practitioners of current improvement (C.I.) methods like Lean and Six Sigma learn a fraction of what they need, ignore the best ways to apply it, and dismiss whatever they have not being taught.
For example, some companies will “only do Lean” while others “will only do Six Sigma”.
This partial understanding of the C.I. methods is the natural result of fractioning a body of knowledge and the inward focus of the keepers of each method.
Thus, it is common to find a Six Sigma black belt who ignores the notion of the company as a system and a Lean practitioner who is not schooled in statistical analysis of any kind. Both miss on much useful knowledge which would make their efforts far more effective.
Worse still, managers and leaders unaware of Deming principles, launch programs of transformation which involve others in the organization while keeping themselves “safely away.”
Keywords: Lean, Six Sigma, Green belts, Deming, Ohno, W Edwards Deming, Taiichi Ohno, Shewhart, SOPK, management, project management, tribal, feuds, 2001 Space Odyssey, SIPOC, FTY, 7 wastes, 8 wastes, fear, JIT, jidoka, autonomation, gemba, teamwork, transformation, constancy of purpose, metrics, Hoshin planning, Hoshin Kanri, systems view, systemic view, training, leadership, we can do it, deadly diseases, knowledge, System of Profound Knowledge, Toyota Production System, TPS, standards, SOP
I run the Red beads simulation as the basis for describing how any business is a system and the need to understand how it really works to manage it effectively.
Journey to a Lean Enterprise: New FrontiersTKMG, Inc.
Recorded webinar: http://slidesha.re/1fqHvei
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is material from a webinar regarding the problem with tools-centric approaches to Lean transformation, and where the opportunities lie for a more successful journey.
Over the past two years we've begun to learn more deeply about what REALLY makes the Toyota Production System tick. We've learned that, while tools are necessary, they are not sufficient for creating a Lean enterprise. Leadership, culture, and problem-solving proficiency are common missing links that slow organizational transformation, creating the need to build new skills.
Discovery Kanban is a synthesis of a number of distinct threads of entrepreneurial thinking --Lean Startup, Kanban, OODA, PCDA, and Optionality--into an approach that helps firms address the challenge of executing and refining proven business models in parallel with exploring options for novel business opportunities. It fosters a management discipline of dual strategies of both exploitation and exploration, delivery and discovery that is applicable at different levels of scale in the organization.
In this presentation we will elaborate on the core principles of Discovery Kanban and some practical examples. We will show how (traditional) Delivery and Discovery Kanban are similar but different. We will discuss several examples of Discovery Kanban systems based on dual strategies and how they catalyze a different change in the organization. We will demonstrate how Discovery Kanban assists the discovery process and the integration of discovery and delivery at the different levels of scale.
“Lean” is a management philosophy based on the Toyota Production System (TPS). With Lean Manufacturing, you will be able to enhance value for your customers by improving and smoothing the process flow and eliminating waste. Simply put, with Lean, you will be able to increase productivity and create greater customer value with less resources.
By teaching this presentation, managers and employees will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
LEARNING OBJECTIVES
1. Acquire knowledge on the key concepts and principles of Lean
2. Describe the common Lean methods and tools for waste elimination and value creation
3. Describe the key roles in Lean deployment
4. Define the success factors for sustaining a Lean culture
CONTENTS
1. Introduction to Lean Manufacturing
2. Key Concepts of Lean
3. Lean Methods & Tools
4. Lean Roles
5. Sustaining a Lean Culture
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Kepner-Tregoe Project Managment Suite BrochureKepner-Tregoe
The gold standard in critical thinking applied to project management. In addition to our well known Project Management workshop offerings include workshos for Non-Project Managers, Project Sponsors and much more.
Making It Stick: A Four-Step Process for Creating Sustainable ChangeTKMG, Inc.
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is a presentation I gave at the American Society for Quality Lean and Six Sigma Conference in Phoenix, AZ in March 2011.
Our North American Workshop catalog includes information about sessions for Problem Solving and Decision Making, Project Management, IT Problem & Incident Management, Root Cause Analysis, Implementing Lean, Analytic Troubleshooting, Leadership Development and much more.
Lean Six Sigma Overview (presentation version)Corey Campbell
This slideshow is a great introduction to Lean Six Sigma, I have used only open sourced material and cited references. Learn the DMAIC process with this visually appealing presentation. Use this version if you plan to present the information as it contains animations and links to helpful videos and information. Use the print version if you plan to print.
Fusion14 session 202 problem management - making it work for your organizationKepner-Tregoe
The Value of Problem Management. In a presentation at Fusion 14, John Custy, Service Management Practitioner with the JPC Group offers a great overview of problem management concepts, frameworks as such as Kepner-Tregoe Problem Management, as well as the value problem management practitioners derive from this practice.
Greetings from SIMCON !
Wish you Merry Christmas and Happy New Year !
It gives us immense pleasure to present you December Edition of our monthly newsletter "BEACON".
This issue covers articles on HR consulting (by our SIMSREE student Mr. Avdhoot Patane), IT consulting, book review of 'The Mckinsey Mind', industry related recent news and quiz.
Hope you enjoy reading the newsletter ! Do provide your valuable feedback.
For more updates on consulting industry, keep visiting our FB page.
http://www.facebook.com/SimCon
Kaizen strategy is the single most important concept in Japanese management - the key to successful Japanese companies such as Toyota. Kaizen, which simply means continuous improvement, is the foundation for all Lean improvements. Kaizen events are opportunities to make focused changes in the workplace.
The Kaizen Poster depicts the key Kaizen concepts, principles, methods and tools for workplace continuous improvement.
The Poster comes in two themes: color and monochrome. Formatted in PDF and in editable PPTX, the poster can be easily printed on an A3-sized paper from an office copier machine and displayed on employee workstations, or distributed together with your workshop handouts.
The Kaizen Poster complements your Kaizen and Lean training presentation materials. It serves as a takeaway and summary of your process improvement presentation.
The Kaizen Poster includes:
1. Key Concepts of Kaizen
2. The Meaning of Kaizen
3. Ten Basic Principles of Kaizen
4. Kaizen Philosophy
5. Kaizen & Job Functions
6. Three Criteria of Kaizen
7. Three Main Types of Kaizen Activities
8. Kaizen Event Process
9. 5W & 1H of Kaizen
How to Introduce Operational Excellence in your Organisation?Tina Arora
This presentation will help you present to the management the need and benefits of introducing Operational Excellence as a department in your Organisation.
It can be modified to suit the advocacy in any industry - be it Financial services, BPO, LPO, KPO, Domestic call centres, Manufacturing, Consumer Goods, Retail, etc.
Lean IT is a management philosophy based on the Toyota Production System (TPS). With Lean IT, you will be able to enhance value for your customers by improving service delivery and eliminating waste. Simply put, by becoming a Lean organization, you will be able to increase productivity and create greater customer value with less resources.
This training presentation is especially tailored for the IT services industry. By teaching this presentation to IT service providers and employees, they will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
LEARNING OBJECTIVES
1. Understand the principles and key concepts of Lean IT
2. Acquire knowledge on the key Lean methods and tools and their applications to eliminate waste and create increased value for customers
3. Identify ways to develop "Kaizen eyes" to look for improvement opportunities
4. Describe the various Lean roles
To download this complete presentation, visit: http://www.oeconsulting.com.sg
The way to teach and deploy Lean and Six Sigma is broken. Here is how to fix this situation by applying Deming principles.
Presented at the 2015 International Deming Research Seminar, Washington, DC on 24 March 2015.
A multitude of students, instructors and practitioners of current improvement (C.I.) methods like Lean and Six Sigma learn a fraction of what they need, ignore the best ways to apply it, and dismiss whatever they have not being taught.
For example, some companies will “only do Lean” while others “will only do Six Sigma”.
This partial understanding of the C.I. methods is the natural result of fractioning a body of knowledge and the inward focus of the keepers of each method.
Thus, it is common to find a Six Sigma black belt who ignores the notion of the company as a system and a Lean practitioner who is not schooled in statistical analysis of any kind. Both miss on much useful knowledge which would make their efforts far more effective.
Worse still, managers and leaders unaware of Deming principles, launch programs of transformation which involve others in the organization while keeping themselves “safely away.”
Keywords: Lean, Six Sigma, Green belts, Deming, Ohno, W Edwards Deming, Taiichi Ohno, Shewhart, SOPK, management, project management, tribal, feuds, 2001 Space Odyssey, SIPOC, FTY, 7 wastes, 8 wastes, fear, JIT, jidoka, autonomation, gemba, teamwork, transformation, constancy of purpose, metrics, Hoshin planning, Hoshin Kanri, systems view, systemic view, training, leadership, we can do it, deadly diseases, knowledge, System of Profound Knowledge, Toyota Production System, TPS, standards, SOP
I run the Red beads simulation as the basis for describing how any business is a system and the need to understand how it really works to manage it effectively.
Journey to a Lean Enterprise: New FrontiersTKMG, Inc.
Recorded webinar: http://slidesha.re/1fqHvei
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is material from a webinar regarding the problem with tools-centric approaches to Lean transformation, and where the opportunities lie for a more successful journey.
Over the past two years we've begun to learn more deeply about what REALLY makes the Toyota Production System tick. We've learned that, while tools are necessary, they are not sufficient for creating a Lean enterprise. Leadership, culture, and problem-solving proficiency are common missing links that slow organizational transformation, creating the need to build new skills.
Discovery Kanban is a synthesis of a number of distinct threads of entrepreneurial thinking --Lean Startup, Kanban, OODA, PCDA, and Optionality--into an approach that helps firms address the challenge of executing and refining proven business models in parallel with exploring options for novel business opportunities. It fosters a management discipline of dual strategies of both exploitation and exploration, delivery and discovery that is applicable at different levels of scale in the organization.
In this presentation we will elaborate on the core principles of Discovery Kanban and some practical examples. We will show how (traditional) Delivery and Discovery Kanban are similar but different. We will discuss several examples of Discovery Kanban systems based on dual strategies and how they catalyze a different change in the organization. We will demonstrate how Discovery Kanban assists the discovery process and the integration of discovery and delivery at the different levels of scale.
“Lean” is a management philosophy based on the Toyota Production System (TPS). With Lean Manufacturing, you will be able to enhance value for your customers by improving and smoothing the process flow and eliminating waste. Simply put, with Lean, you will be able to increase productivity and create greater customer value with less resources.
By teaching this presentation, managers and employees will have a better understanding of the Lean principles and approach to eliminating waste, and will be more forthcoming to lead and participate in the Lean implementation process.
LEARNING OBJECTIVES
1. Acquire knowledge on the key concepts and principles of Lean
2. Describe the common Lean methods and tools for waste elimination and value creation
3. Describe the key roles in Lean deployment
4. Define the success factors for sustaining a Lean culture
CONTENTS
1. Introduction to Lean Manufacturing
2. Key Concepts of Lean
3. Lean Methods & Tools
4. Lean Roles
5. Sustaining a Lean Culture
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
Kepner-Tregoe Project Managment Suite BrochureKepner-Tregoe
The gold standard in critical thinking applied to project management. In addition to our well known Project Management workshop offerings include workshos for Non-Project Managers, Project Sponsors and much more.
Making It Stick: A Four-Step Process for Creating Sustainable ChangeTKMG, Inc.
Subscribe: http://www.ksmartin.com/subscribe
Karen’s Books: http://ksmartin.com/books
This is a presentation I gave at the American Society for Quality Lean and Six Sigma Conference in Phoenix, AZ in March 2011.
Our North American Workshop catalog includes information about sessions for Problem Solving and Decision Making, Project Management, IT Problem & Incident Management, Root Cause Analysis, Implementing Lean, Analytic Troubleshooting, Leadership Development and much more.
Lean Six Sigma Overview (presentation version)Corey Campbell
This slideshow is a great introduction to Lean Six Sigma, I have used only open sourced material and cited references. Learn the DMAIC process with this visually appealing presentation. Use this version if you plan to present the information as it contains animations and links to helpful videos and information. Use the print version if you plan to print.
Fusion14 session 202 problem management - making it work for your organizationKepner-Tregoe
The Value of Problem Management. In a presentation at Fusion 14, John Custy, Service Management Practitioner with the JPC Group offers a great overview of problem management concepts, frameworks as such as Kepner-Tregoe Problem Management, as well as the value problem management practitioners derive from this practice.
Greetings from SIMCON !
Wish you Merry Christmas and Happy New Year !
It gives us immense pleasure to present you December Edition of our monthly newsletter "BEACON".
This issue covers articles on HR consulting (by our SIMSREE student Mr. Avdhoot Patane), IT consulting, book review of 'The Mckinsey Mind', industry related recent news and quiz.
Hope you enjoy reading the newsletter ! Do provide your valuable feedback.
For more updates on consulting industry, keep visiting our FB page.
http://www.facebook.com/SimCon
SSCG’s advisory services are designed to help our clients achieve business goals and ambitions. We work side by side with our clients to help them build effective businesses, innovate and grow, refocus business goals, transform strategies and models, reduce costs, manage crisis, risks, stay compliant with regulations and leverage talent.
SSCG’s advisory services are designed to help our clients achieve business goals and ambitions. We work side by side with our clients to help them build effective businesses, innovate and grow, refocus business goals, transform strategies and models, reduce costs, manage crisis, risks, stay compliant with regulations and leverage talent.
Business Agility: Accelerating Business Innovation & TransformationCory Smith
Business Agility focuses on finding holistic
solutions to complex business problems; linking innovation
and transformation to outcomes the business cares about and
creating a rich picture of the problem(s) to be solved,
collaboratively.
Dear students get fully solved assignments
Send your semester & Specialization name to our mail id :
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(Prefer mailing. Call in emergency
Decisions in businesses are often neither well thought out, appropriate or well executed. This pack looks at some of the aspects of making effective strategic decisions
Data Leadership talk for CIIA March 2022.pdfPaul Laughlin
Slides presented to the Chartered Institute of Internal Auditors on the challenge of being a data leader & the skills needed for such leaders (and their teams) to succeed.
You can read more about this event here:
On Thursday 28 January 2021, SSCG Consulting hosted a virtual Africa Agribusiness Summit under the theme "Accelerating African agro industry growth, productivity and value chain development; Tackling food waste and security challenges".
The half day-long summit brought together stakeholders from governments, investors, business, academia and multilateral institutions to take stock of the agriculture and agro sectors in Africa and identify opportunities to enhance growth, efficiency, productivity and sustainability across agricultural value chains in support of smallholder farmers, agricultural products processing and boost food security. The summit also featured panel discussions, transformation talks and presentations on a myriad of topics and opportunities. Its aim is threefold: to highlight innovative solutions for growth, discuss areas for further investment and qualifiers for investment, and create an avenue for collaboration between the UK and African private and public sectors.
On Thursday, 25 March 2021, SSCG Consulting hosted a virtual UK - Africa Healthcare Forum to explore and discuss "Investment, Technologies, Digital Health and Partnership Opportunities for Resilient Health Systems , Quality Patient Care and Services " in Africa for UK organisations, companies, investors, entrepreneurs and suppliers.
AGENDA:
SESSION 1 11:00 - 13:00 GMT
Strengthening Africa's Healthcare Systems Resilience and Innovation
Strengthening Africa's healthcare systems through partnerships PPPs for resilience
Transforming healthcare delivery and collaboration beyond COVID-19 to improve quality care and services
Accelerating innovation and healthcare digitalisation to improve access and progress towards universal health coverage (UHC)
Strengthening healthcare service delivery performance and quality in Africa
Establishing profitable and sustainable UK-Africa healthcare supply chain, investment relations and trade channels.
System thinking: Healthcare system engineering, transformation and improvement
Innovation and connected healthcare through the crisis
Regulatory framework and implementation
Investment, Technologies, Digital Health and Partnership Opportunities in respect of Quality Patient Care, Governance, Patient Safety and Experience
SESSION 2 13:00 - 15:00 GMT
Investment, Financing and Trade Opportunities
Healthcare investment, telemedicine and digital health opportunities
Investing and financing sustainable healthcare infrastructure, technologies, integrated management systems and pharmaceutical value chain
Mobilising adequate funding for health services
Opportunities in the private health sector, healthcare tourism and pharmaceutical industry
Healthcare infrastructure development and construction projects
Healthcare insurance systems
OAN Strategic Planning and Transformation Webinar - Eugene NzeyimanaSSCG Consulting
Creating a strategic plan is a key part of planning for growth and all executives and business leaders know that strategy is important for sustainable growth and long term success. But almost all also find it scary, because it forces them to confront a future they can only guess at and predict. Choosing a strategy entails making decisions that explicitly cut off possibilities and options. In fact, if you are entirely comfortable with your strategy, there’s a strong chance it isn’t very good. You’re probably stuck in one or more traps inhibiting your business. A strategic plan helps prepare a realistic vision for the future of your business and maximise your potential for successful business growth. Business leaders and entrepreneurs should not confuse strategic planning with business planning.
OAN Lean Six Sigma Management Masterclass - Eugene NizeyimanaSSCG Consulting
Lean Six Sigma is a team-focused managerial approach that seeks to improve performance, processes and profitability by discovering and eliminating wastes, non value added activities, improving products or customer services quality and inefficiencies in a business. The goal is to streamline quality control in business processes so there is little to no variance throughout. Lean Six Sigma is a method that relies on a collaborative team effort to improve performance by systematically removing waste and reducing variation.
SSCG Webcast: COVID-19 Implications and Impact on African EconomiesSSCG Consulting
On Thursday, 30 April 2020, SSCG Consulting hosted a global discussion webcast on COVID-19 Implications and Impact on African Economies to discuss and share latest update, perspectives, strategies and best practices to help businesses and leaders prepare and transform in response to COVID-19 rapidly evolving and disruptive environment. Also share and learn practical tips to help businesses in the region navigate uncertainty and mitigate risks for survival, capture prevailing opportunities and stay a head for recovery.
One Africa Network Webinar: Design Thinking and Innovation - Staying Ahead o...SSCG Consulting
On Thursday 30 July 2020, One Africa Network (OAN) live discussion webcast on Design Thinking and Innovation: Staying Ahead of the Curve to discuss and share thoughts, experiences, perspectives and solutions on innovative ways to transform for growth, design thinking application, new innovative way to problems solving and generating innovative ideas.
Panel speakers included:
- Dr Chloe Sharp - Marketing Director at Combine AI
- Alae Ismail - Innovation and Entrepreneurship Manager at Imperial College London
- Genevieve Leveille - Principal Founder and CEO of AgriLedger, Innovative Entrepreneur and 2019 FT Top 100 BAME in Technology in UK
- Nick Jankel - Founder and CEO of Switch On: The Transformational Leadership and Life Enterprise, Co-Founder and Chairperson, FutureMakers and Visiting Lecturer at Yale University, Sciences Po, UC Berkeley, LBS, Oxford University, UCL
- Dr William Murithi FHEA. - Lecturer in Entrepreneurship at De Montfort University
- Georgie Manly - Senior Innovation Consultant at Human Innovation
COVID-19: The Role of Nurses and Midwives in the UK and AfricaSSCG Consulting
On Wednesday 03 June 2020, One Africa Network (OAN) in collaboration with SSCG Healthcare, The Uganda-UK Health Alliance (UUKHA) and Nursing Now hosted global discussion webcast on The Fight Against COVID-19: The Role of Nurses and Midwives in the UK and Africa in contributing and supporting in the response to fight against COVID-19.
Panel Speakers Included:
- Lord Nigel Crisp KCB - Co-Chair at Nursing Now
- H.E Julius Peter Moto - Uganda High Commissioner to UK
- Ms. Beatrice Amuge - Chief Nurse of Uganda
- Tracey Collins - Head of Global Nursing Health Education England
- Prof Dame Donna Kinnair - Chief Executive and General Secretary of the Royal College of Nursing
- Heather Caudle - Chief Nurse Of Surrey and Borders NHS Trust
- Dr Catherine Hannaway - Programme Director Nightingale Challenge Northern Ireland Global Leadership Development Programme
- Ged Byrne MBE - Director of Global Engagement at Health Education England
- Prof Mark Radford - Chief Nurse NHS Health Education England & Deputy Chief Nursing Officer of England
- Dorcas Gwata - Global Mental Health Nurse Expert and African Diaspora Affairs Analyst
- Ms.Elizabeth Namukombe Ekong - Lecturer Uganda Christian University & Chairperson Uganda Nurses and Midwives Council (UNMC)
- Ms. Annet Evelyn kanyunyuzi - Senior Nursing Officer Jinja Regional Referral Hospital and President Uganda National Midwives Association
- Catherine Odeke - Cordinator at Nursing Now Uganda
One Africa Network Webinar: Branding and Marketing in the Digital AgeSSCG Consulting
On Thursday 06 August 2020, One Africa Network (OAN) live discussion webcast on Branding and Marketing in the Digital Age.
Topics included:
- How social media, digital and remote economy reshaped marketing communication
- Essential principal of digital marketing
- Effective social media management strategies and best practices
- How to develop effective and engaging content
- Building credibility and protecting your brand reputation in the digital economy
- Establishing and managing relationships on social media
- How to boost your SEO and online presence
- Tackling fake content and media bias in the digital era.
SSCG Webcast: Automotive and Manufacturing in AfricaSSCG Consulting
On Thursday, 14 May 2020, SSCG Consulting hosted a Webcast on Automotive and Manufacturing in Africa - Accelerating Industrialisation to discuss latest updates, perspectives, practical solutions to challenges and opportunities across the industries and region.
Speakers included:
- Martyn Davies - Managing Director: Emerging Markets & Africa , Automotive Industry Leader at Deloitte
- Michael M. MABASA - Executive Director and CEO, National Association of Automobile Manufacturers of South Africa (NAAMSA)
- Fadzai Nyamasve - Director for Strategy and Growth , AECOM Africa
- Fredrik Morsing - Managing Director at Scania West Africa
- Dave Coffey - Chief Executive Officer at African Association of Automotive Manufacturers (AAAM)
- Luqman Mamudu - CEO of Transtech Industrial Consulting and Director of Policy and Planning at the National Automotive Council, Nigeria
- Renai Moothilal - Executive Director, National Association of Automotive Component and Allied Manufacturers (NAACAM)
On Thursday 30 July 2020, The Uganda-UK Health Alliance (UUKHA) in collaboration with SSCG Healthcare and One Africa Network (OAN) held The UK-Uganda Healthcare Investment Forum discussion webcast under the theme Enhancing Healthcare Delivery Technology and Local Pharmaceutical Supply Chain.
Recording for the discussion can found at
African Nurses and Midwives in the Diaspora - Addressing COVID-19 ImpactSSCG Consulting
On Thursday 02 July 2020, SSCG Healthcare in collaboration with The Uganda-UK Health Alliance (UUKHA) and One Africa Network (OAN) held a discussion webcast on African Nurses and Midwives in the Diaspora - Addressing COVID-19 Impact.
Discussion recording can be found at https://www.youtube.com/watch?v=r5jjBh2soJk
Sscg management practice webcast accelerating industrialisation in africa -...SSCG Consulting
SSCG Webcast: Automotive and Manufacturing in Africa - Accelerating Industrialisation live online panel discussion on Thursday, 14 May 2020.
Moderator: Eugene Nizeyimana - CEO and Lead for Automotive, SSCG Consulting, Chair/President of African Business Chamber (AfBC) and Chair of One Africa Network (OAN)
Speakers:
- Martyn Davies - Managing Director: Emerging Markets & Africa , Automotive Industry Leader at Deloitte
- Michael M. MABASA - Executive Director and CEO, National Association of Automobile Manufacturers of South Africa (NAAMSA)
- Fadzai Nyamasve - Director for Strategy and Growth , AECOM Africa
- Fredrik Morsing - Managing Director at Scania West Africa
- Dave Coffey - Chief Executive Officer at African Association of Automotive Manufacturers (AAAM)
- Luqman Mamudu - CEO of Transtech Industrial Consulting and Director of Policy and Planning at the National Automotive Council, Nigeria
- Renai Moothilal - Executive Director, National Association of Automotive Component and Allied Manufacturers (NAACAM)
One Africa Network (OAN) Webcast: COVID-19 Crisis - Leading Change and the Ne...SSCG Consulting
One Africa Network (OAN) Webcast live discussion event on COVID-19 Crisis - Leading Change and the New Normal on Friday 24 April 2020 at 18:00 BST.
TOPICS:
- How has the COVID-19 crisis disrupted and altered your professional and business as usual?
- Leadership in crisis: Key practical actions to boost agility and resilience?
- Planning in uncertainty times: Potential change management scenarios to stay ahead of the curve?
- How can we better manage risks and the unknowns in a rapidly evolving situation?
SPEAKERS
Dami Aramide - Assistant Vice President, Risk Governance , Credit Suisse
Samuel Osei-Nimo - Senior Lecturer at Birmingham City University
George Osei-Bonsu - BME Network Chair at North Middlesex University Hospital NHS Trust
Sandra Pollock - Founder and CEO, Open Mind Coaching UK
Louisa Joseph - Founder BAME to Boardroom - Inclusive Leadership Coach/Trainer/Mentor
Temi Koleowo - Innovation Consultant
Yewande Akinola - Innovation Lead at Laing O'Rourke
ABOUT ONE AFRICA NETWORK
The leading network for African entrepreneurs, investors, businesses, leaders and professionals in the UK. Committed to advancing entrepreneurship, innovation, excellence, inclusiveness and sustainable economic growth.
One Africa Network is hosting a new series of virtual events, as we continue on our mission of informing, inspiring, and connecting audiences around the world during these uncertain times.
We remain committed to bringing you objective, solutions-based discussions and opportunities for connection. Follow our discussions and tweet us @OneAfricaNetwork using the hashtags #OneAfricaNetwork
Visit www.oneafrica-network.com for more details
One Africa Network: COVID-19 - Evolving Situation and Implications v1.pptxSSCG Consulting
One Africa Network (OAN) Coronavirus Crisis Survival Series live discussion webcast on COVID-19: Evolving Situation and Implications for Businesses and People on Friday 17 April 2020 at 18:00 GMT to learn latest updates, practical actions and guidance that you apply today to navigate current crisis, build resilience and overcome the challenges we are all facing.
TOPICS:
Current situation and latest developments
Implications and impact on the economy, businesses, peoples and work
Responding to changes and aligning to the new normal
Managing transition and maintaining continuity under disruption and uncertainty
Enabling and accelerating remote economy and digitalisation
SPEAKERS
Martin Uzus - Head Of Business Development Union Bank UK plc
Sora Yago-Boli - Executive Director at Voxafrica
Léone OUEDRAOGO - Senior Broadcast Journalist and TV Presenter at BBC Africa
Kathy-Zoe Baira - Vice President Equity and Inclusion at BCUSU
Dr Astera Brylka - Expat Coach and Cross-Cultural Transition Facilitator
Gbemisola Osadua - Founder/Chief Executive Officer, Dynamics Impact
Dr Grace Keirigirwa Mbabazi - Scientist and Psychoanalyst at NHS
Dr Titilayo Adebola - Lecturer in Law at University of Aberdeen
Discussion record can be accessed on demand on Youtube https://youtu.be/Yfu_llFlm78
More at www.oneafricanetwork.com
#OneAfricaNetwork
African Business Chamber (AfBC) is the UK’s business organisation representing African owned businesses and entrepreneurs in the UK. We are the collective voice of African businesses in the UK.
AfBC organises events and runs a number of campaigns aimed at empowering and supporting the organisation, its members and the business community around the United Kingdom to accelerate growth, enhance productivity, access new opportunities, showcase products and solutions, and highlight the needs of African businesses.
#AfricanBusinessChamber
www.african-business.com
One Africa Network Webcast: Coronavirus (COVID-19) Implication on UK Immigrat...SSCG Consulting
Great #OneAfricaNetwork Live Online Discussion Webcast on Coronavirus (COVID-19) Implications on the UK Immigration Laws and Rules. Many thanks to our speakers Rachel Okello, Andrew Nyamayaro and Taffi Nyawanza for sharing latest updates and their perspectives. Look forward for the next quarterly update on Immigration in July 2020.
One Africa Network - Investment and Business Opportunities in the MidlandsSSCG Consulting
High Speed 2 (HS2) and 2022 Commonwealth Games investments will deliver significant benefits for Birmingham, the West Midlands and the UK long after, it will open up a wealth of opportunities, including business and trade, cultural engagement, jobs and skills, education and tourism.
This announcements are already unlocking parallel opportunities in the value chains and is accelerating Greater Birmingham and the Midlands potential, turning the region into a top destination in the UK.
Join us at One Africa Network (OAN) Business Networking Panel Series as we discuss and explore upcoming opportunities for professionals, entrepreneurs, start-ups and SMEs across the value chain including real estate, property market, creative industries, entertainment, hospitality, sports, service sector, transport and mobility etc.
Register to attend the forum https://www.eventbrite.co.uk/e/69416672135
One Africa Network (OAN) Creative Industries, Sports and Digital Business Opp...SSCG Consulting
The creative economy, sports and digital media are some of the most dynamic sectors with a powerful transformative force for socioeconomic development and creating employment opportunities in the UK. BAME creative businesses, products and services in the Midlands are reshaping economic landscape creating and unlocking new growth areas for competitiveness. They interface between economy, culture, technology and social aspects.
To succeed in the current dynamic market place, entrepreneurs, business leaders and professionals must rely in addition to other aspects, on continuous creativity and innovation, market knowledge, skills, technologies, networking and the ability to seize new opportunities.
SSCG Consulting hosted One Africa Network (OAN) Business Networking Panel Discussion on Friday 31 January 2020 in Birmingham where speakers and experts will discussed current creative economic landscape, opportunities and challenges, including their experiences and practical ways to implement and harness success of BAME creative entrepreneurs in key creative industries.
For more, visit www.oneafricanetwork.com
#OneAfricaNetwork #OANForum #SSCGConsulting
Oan discussion panel creative industries, sports and business opportunitie...SSCG Consulting
One in eight UK enterprises are #creative enterprises.
Collectively, they are responsible for generating £101.5 billion gross value added (GVA) to our economy.
That’s a greater economic contribution than the UK’s automotive, aerospace, life sciences and oil and gas industries combined.
But more than this, they drive and unlock innovation, deliver significant social impact, and invest heavily in the regeneration of communities throughout the UK.
Despite the challenges, #creative industries are creating jobs at twice the rate of the UK’s average job growth.
Source: Creative Industries Federation, 2018.
More www.oneafricanetwork.com
#oneafricanetwork #oanforum #oancreativeforum
One Africa Network (OAN) Creative Industry, Sports and Digital Business Oppor...SSCG Consulting
The creative economy, sports and digital media are some of the most dynamic sectors with a powerful transformative force for socioeconomic development and creating employment opportunities in the UK. BAME creative businesses, products and services in the Midlands are reshaping economic landscape creating and unlocking new growth areas for competitiveness. They interface between economy, culture, technology and social aspects.
To succeed in the current dynamic market place, entrepreneurs, business leaders and professionals must rely in addition to other aspects, on continuous creativity and innovation, market knowledge, skills, technologies, networking and the ability to seize new opportunities.
Join us at SSCG One Africa Network (OAN) Business Networking Panel Discussion Series where our speakers and experts will discuss their experience, current opportunities and practical ways to implement and harness success in key industries such as heritage, visual and performance arts, media and functional creations (Fashion, designs, architecture, creative R&D, Digital services).
More https://www.iambirmingham.co.uk/2020/01/28/african-entrepreneurs-gather-birmingham-networking-conference-championing-black-business/ #oneafricanetwork #sscgconsulting #oanforum
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
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VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
2. Contents
SSCG Overview 3
SSCG Services Across a Range of Sectors 4
Global Megatrends Continue to Disrupt Businesses 6
Definition 8
The Philosophy 9
Common Problem Solving Techniques 12
Key Barriers to Effective Problem Solving 13
80/20 Problem Solving Pareto Principle 14
Problem Solving Cycle 15
Approaches to Problem Solving 16
Common Methodologies 19
The 5 Why’s 20
Logic Tree Principle 21
PDCA - Deming Management Cycle 22
The 7 Steps 23
Six Sigma 24
8 Disciplines (8D) 26
9 Key Takeaways 27
SSCG Problem Solving Consulting 28
.
2
3. SSCG Overview
3
SSCG is global management consulting and professional firm.
We provide advisory, consulting and operation support across
the public sector, private, business services, automotive , oil and
gas, and manufacturing sectors.
Our solutions are designed to help our clients make distinctive
transformations , drive sustainable growth with increased trust,
confidence and greater collaboration. We provide informed
perspective on the issues faced by our clients. The insights and
quality solutions delivered to support our clients unlock new
investment opportunities and drive consumer values and build
confidence in the markets and economies..
Our Innovation offerings help clients develop a wide array of
capabilities to achieve market-leading revenue and profitability
growth. We have successfully helped many businesses develop
new innovative businesses, products and services. We also help
our clients build lasting internal capabilities that enable
sustained, consistent results. Our unrivalled experience in
delivering Innovation capabilities is underpinned by deep
knowledge on how to move businesses to both optimise core
product/service innovation and development levers and find
new paths to growth..
Further, we help our clients define winning innovations and
product strategies, optimize portfolios and balance roadmaps.
info@sscg-group.com | www.sscg-group.com
4. SSCG Services Across a Range of Sectors
Financial
Services
Business
Services
Automotive &
Transport
Manufacturing
Energy, Oil and
Gas
Consumer and
Industrial
Products
In today’s business World, staying competitive means striking the right balance between having the right investment, managing risks
and exploiting opportunities. To achieve full potential, industries need fast, easy access to the market insights, data and people that
can help make the right decisions. That’s why we’ve invested in dedicated industries and assembled a pool of professionals with the
right mix of expertise, industry-focused knowledge and experience.
Through an extensive network, we offer focused services across these industries, with unique capabilities and insights. Our
commitment of time and resources means that we can anticipate market trends, identify implications and develop clear points of view
on relevant industry issues. Our network of professionals and industry experts provide highly responsive advice, perspectives and
capabilities to prepare our clients for the challenges and opportunities ahead, meet industry operational goals and compete more
effectively.
Advisory Consulting Operation
4
6. Global megatrends continue to disrupt businesses
• Demographic and social change
• Shift in global economy
• Rapid urbanisation
• Climate change
• Resource scarcity
• Technological breakthroughs
• Disruptive innovations
• Customer engagement
• Rising market competition
• Increasing risks
• Emerging markets
• Stringent regulatory compliance
• Technology advancement
• Supply chain complexity
• Global operation
• Talent mobility and human capital
• Cost reduction
• Data
In this rapidly changing environment, every company faces
challenges. A step in the wrong direction can sometimes have
significant effects on performance and company value. We
continue to see the ongoing effects of the megatrends and the
collisions between them continue to reshape and disrupt the
global economic and commercial landscape.
Generating top-line and bottom-line growth lies at the heart of
any company’s ability to deliver shareholder and consumer
value. Leading companies today recognise that growth and
competitiveness are critical to delivering consistent business
results in all economic conditions.
The speed of change in the new economy has reinforced the
value of effective addressing market and operation challenges
and complexity. To be competitive in the global marketplace,
businesses need to deliver new products, services and
streamlined business models to market quickly, reliably and cost
effectively respond to customer needs.
6
8. Problem Solving - A mental process and methodological
approaches for finding solutions to problems.
Problem - A deviation from an expectation or standard, a
perceived gap between the existing state and a desired state
Hypothetical /Possible Cause - Cause identified through
process variables mapping, brainstorming, fishbone diagram or
based on available knowledge or collected data that best
explains the Problem Description , how a problem of Failure
Mode may occur.
Root Cause – A verified cause that convincingly support and
explains all facts available and thus account for the problem.
Verified through various methods or tests.
Corrective Action – Solution to address or rectify deviation from
standards and desired state.
Definition
8
9. The Philosophy
• Every day we have to solve various problems in different
spheres of life. Effectiveness and quality of our decisions
depend on how conscious and structured our approach to
problem solving is.
• Dealing with obstacles and challenges is a regular part of
working life, and overcoming them isn't always easy. To
improve products, services, communications, and
interpersonal skills, and for organisation to excel, they need
to encourage creative thinking and find innovative solutions
that work.
• Although every organisation has unique business problems,
they also contend with common challenges as they strive for
profitable growth in an increasingly complex environment.
These challenges may deal with how to integrate evolving
technologies, reduce cost, improve quality , optimise process
effectiveness or how to ensure talent for the future, or how
to best support strategic ambitions, among many others.
• Problem solving should occur at all levels of the organisation.
At every level, from top to bottom, problems occur. Everyone
is an expert in the problems that occur in his or her own area
and should address these problems. Problem solving is a part
of everyone's job.
9
10. The Philosophy
• All problems should not be addressed with the same
approach. There are some problems that are easily and
suitably tackled alone. Not all decisions need to be made by
teams nor do all problems need to be solved by groups.
However, groups of people help to break mental sets (i.e.,
figuring out new ways of doing things). In addition, people
are more committed to figuring out and implementing a
solution to a problem if they are involved in the problem
solving.
• Problems are normal. Problems occur in every organisation.
In excellent companies people constantly work on solving
problems as they occur. Problems are opportunities to make
things better and should be viewed as such.
• Be hard on the problem and soft on the people involved.
When working on a problem, we should focus on solving the
problem, not on whose fault the problem is. We should avoid
personalizing the problem and blaming others.
• People should address the problems in their own areas.
Everyone has problems associated with their work area, and
they should take ownership for trying to solve these
problems instead of waiting for their supervisors or another
team to tell them what to do.
10
11. If you see a problem from a
different perspective, you’ll
be able to innovate a robust
solution. Leveraging diverse
perspectives drive creativity,
collaboration and data
driven decision making. 11
12. Common Problem Solving Techniques
Techniques
Trial and error
Divide and
conquer Hill climbing
strategy
Brainstorming
Focal objects
Lateral
thinking
Mind mapping
Hypothesis
testing
Means end
analysis
Root Cause
Analysis
Incubation
Delegation
GROW Model
TRIZ
Assumption
reversal
Analogy
12
13. Key Barriers to Effective Problem Solving
Failure to recognise the
problem Failure to understand the
problem clearly and
communicate what is
possible
Conceiving the problem
too narrowly and making
hasty choices or
responses
Failure to consider the
feasibility of the solution
Failure to consider
consequences
Failure to communicate
corrective actions and
response that resolved the
issue
Team attitudes: complacency,
lack of accountability,
ridiculing others ideas,
dysfunctions, fear of change,
lack of trust and doubts
13
14. 80/20 Problem Solving Pareto Principle
20% 80%
Pareto Analysis is a simple technique for prioritizing problem-
solving work so that the first piece of work you do resolved the
greatest number of problems.
The technique is based on the Pareto Principle (also known as
the 80/20 Rule) – the idea that 80 percent of problems may be
caused by as few as 20 percent of causes. With this tool, we're
trying to find the 20 percent of work that will generate 80
percent of the results that doing all of the work would deliver.
To use Pareto Analysis, identify and list problems and their
causes. Then score each problem and group them together by
their cause. Then add up the score for each group. Finally, work
on finding a solution to the cause of the problems in group with
the highest score.
Pareto Analysis not only shows you the most important problem
to solve, it also gives you a score showing how severe the
problem is.
14
15. Problem Solving Cycle
Define
• Problem
• Identify goals
• SMART description
• List concerns
• Strategy
• Team
Analysis
• Problem/Situation/condition
• Solution requirements
• Specification
• Evaluate criteria and
Constraints
• Differences in state
• Formulate and prove
hypothesis/causes
Develop and Innovate
• Solutions
• Improvements
• Corrective actions
• Desirable actions
Transform, change
and Re-engineer
• Process
• Service
• Product
Control and
Manage
• Change
• Quality
Evaluate
• Progress
• Outcomes
• Benefits
• Strategy
• Methodology
Continuous
Improvement
15
16. Client
Process Optimisation
Product or Service Oriented
Design Thinking
Solution Innovation
Engineering
System
Problem
Idea/Opportunity
Approaches to Problem Solving
16
17. Innovation is the art of identifying solutions to
business and client’s problems to drive value,
growth and profitability
It is about:
• Invention
• Finding solutions to problems
• Generating differentiated business values
• Building new business models, platforms and
experiences
17
18. SSCG is continually seeking
better ways of working with
clients to help them solve
their complex industry
issues, unlock new growth
opportunities and protect
their businesses. 18
19. Common Methodologies
Problem-solving methodologies are bit challenging, but there are not so many differences between these methodologies, as one could
expect. All differences are depending only on the type of problem, which has to be solved. There are various problem-solving approaches,
most common techniques are, PDCA, DMAIC, A3, 8D/PSP and most OEM have their own propriety forms and format. What problem-
solving technique should be deployed? it all depends and can be sorted problem scope: Is it a small, medium or large sized problem you
want to solve?
Problem-solving strategy for external "Corrective Action Request" from 1st, 2nd or 3rd party auditor or a customer complaint? (This could
be a written complaint in the form of NC, NCR, CAR) "Continuous Improvement" (in pursuit of perfection!), problem-solving strategy.
All these approaches have in common, that they follow a scientific and methodic way to solve the problem. In addition to that, the
different phases of each methodology can be mapped to the phases of the other ones.
Kaizen 5 Whys PDCA Hypothesis Logic Tree A3 7 steps 8D/PSP Six Sigma
Charter Why? Plan Problem statement Clarify problem Define problem Create team Define
Process walk Why? Issue hypothesis Break down problem Analyse problem Describe problem
Identify root
cause
Why? Sub issue Set targets Generate potential
solutions
Define containment
actions
Measure
Improve Why? Define root cause Analyse root cause Select and plan
solution
Analyse root cause Analyse
Sustain/Audit Why? Do Solution Develop counter measure Implement solution Define possible
corrective actions
Improve
Report
success
Check See countermeasures Evaluate solution Implement corrective
actions
Act Evaluate results and
processes
Standardise Define actions to avoid
recurrence
Control
Standardise success Congratulate team
19
20. The 5 Why’s
The 5 Why’s Analysis helps to identify the problem statement or
in some cases even the root cause.
It helps to distinguish between the symptoms of a problem and
the problem itself and encourages the team to reach an answer
that is fundamental and actionable.
.
Problem
Why?
Why?
Why?
Why?
Why?
Root Cause
20
21. Logic Tree Principle
A logic tree is a decision support tool that uses a tree-like graph
or model of decisions and their possible consequences,
including chance event outcomes, resource costs, and utility.
Help to display an algorithm that only contains conditional
control statements.
Are commonly used in operations , specifically in decision
analysis, to help identify a strategy most likely to reach a goal.
A flowchart-like structure in which each internal node
represents a "test" on an attribute , each branch represents the
outcome of the test, and each leaf node represents a class label.
The paths from root to leaf represent classification rules.
In decision analysis, a logic tree and the closely related influence
diagram are used as a visual and analytical decision support
tool, where the expected values of competing alternatives are
calculated. A decision tree should be paralleled by a probability
model as a best choice model or selection model algorithm.
Why logic tree used:
• Facilitate problem structuring
• Provide focus and transparency
• Build common understanding and build teamwork
• Focus the use of organisation framework and theories
• Decision on problem tools
Problem Statement
Issue/Hypothesis 1
Sub-issue
Sub-issue
Issue/Hypothesis 2
Sub-issue
Sub-issue
Issue/Hypothesis 3
Sub-issue
Sub-issue
21
22. PDCA - Deming Management Cycle
The PDCA Deming-Cycle, is a problem-solving approach in a
Lean environment.
PDCA is used for medium sized problems and the Act-phase
implies that the PDCA-Cycle should start again in the sense of a
continuous improvement process.
The Plan-phase should be done very carefully and therefore
should consume at least 50% of the total time of the PDCA.
Plan
• Clarify and define the problem
Do
• Analyse problem
• Root Cause Analysis
• Develop improvements
• Implement
improvement and
transform
Check
• Evaluate
• Results and processes
Act
• Standardised and lesson
learnt
INPUTS
Identify and select problem and opportunities
OUTPUTS
Outcomes
22
23. The 7 Steps
The 7-S model is a structured problem solving approach that
can be used in a wide variety of situations where an alignment
perspective is useful.
The 7-S model make use of logical tools at each step, can be
applied to elements of a team or a project as well. The
alignment issues apply, regardless of how you decide to define
the scope of the areas for analysis.
Define problem
Structure
problem
Prioritise issues
Plan analysis and
actions
Conduct analysis
Synthesise
findings
Develop
recommendations
Client problem
23
24. Six Sigma (6σ)
Six Sigma is a management methodology designed to drive
process improvements through reduction of variation.
It is rapidly becoming a cornerstone philosophy among an
increasing number of companies and organisations.
When applied effectively, Six Sigma empowers companies to
drastically improve their bottom line by designing and
monitoring everyday business activities in ways that minimize
waste and resources while increasing customer satisfaction.
DMAIC is a six sigma problem-solving approach. It is a 5-Step
PDCA used for large problems where typically a huge amount of
data is available.
DMAIC is often related with statistic tools. The duration of a
DMAIC project dependent on the complexity of the problem and
process to be improved.
24
25. 6σ Analysis in Manufacturing
DFSS
Prevent defects in product
development
25
Problem or Issues Six Sigma
Eliminate defects in production
Define
Characterise design and DoE
Optimise design
Validate design
DFMEA
Robust design or product
Measure
Production
Analyse
Problem
Improve
Eliminate causes
Control
SPC and control plan
PFMEA
Cost savings
Efficiency
Effectiveness
Good quality
Solutions
Direction to improve
manufacturing capability
Reduce product sensitivity and
production noise
26. 8 Disciplines (8D)
The eight disciplines (8D) model is a problem-solving approach,
typically employed by quality engineers or other professionals
and most commonly used by the Aerospace and automotive
industry.
The approach establishes a permanent corrective action based
on statistical analysis of the problem and focuses on the origin
of the problem by determining its root causes
The 8D/PSP Problem Solving Process is an 8-step PDCA with the
focus on fast reaction to customer complaints (e.g. a delivered
component or product failed at the customer or in the field).
The method aim to ensure that the first three steps should be
accomplished and reported to the customer in three days.
Why 8D?
• Special cause
• Non conformances
• Cause (s) unknown
• Recurring issues
• Engineering problems
• Cross functional approach required
• Prevent recurrence
• Customer complaints
D0 Preliminary problem data
D1 Team establishment
D2 Problem definition
D3 Interim Containment Action(s) (ICA)
D4 Identify Root Cause (RC)
D5 Identify Permanent Corrective Actions (PCA)
D6 Validate PCA
D7 Prevent Recurrence (PR)
D8 Closure and congratulate team
26
27. 9 Key Takeaways
Every business is faced with
problem daily. Problem
solving is a continuous
business initiative to identify
improvement opportunities.
Businesses need to solve
problems efficiently
effective and prevent
recurrence if they are to
drive sustainable growth
and competitiveness.
In problem solving, it is just
as important to understand
the problem as to seek
solutions.
Determining the
requirement for the solution
is essential before solutions
can be sought.
Problem is determined by
the customer's requirement,
not necessarily by the
solver’s view of the issue.
There are several effective
methods for devising
solutions depending on the
context. No method fit for
all.
The degree of complexity
and difficulty will determine
the most effective problem
solving method.
Many problems can be
solved quickly by utilising
simple methods such as 5
Why’s and Root Cause
Analysis.
Working efficiently in groups
can formalise and guide
structured problem solving.
27
30. SSCG Consultancy Delivery Framework (SCDF)
Client Needs Diagnosis Strategy Transformation Evaluation
• Identify needs
• Validate
business needs
• Requirements
confirmation
• Situation analysis
• Due diligent
• Understand current state
• Validate area of concern
• Reality check
• Identify improvements
• Map future state
• Formulate solutions
• Determine activities
• Prioritise
• Deployment
• Integration
• Operation
• Optimisation
• Application
• Benefit realisation
• ROI
• Value added
• Business impact
• Learn
• Vision
• Goals
• Ambitions
• Targets
• Complexity
• Strategic
objectives
• Policies
• Business climate analysis
• Capability analysis
• Market and industry
competitiveness
• Value proposition
• Opportunities and
threats
• Data analysis
• Management analysis
• Process mapping
• Procedure diagnosis
• Model evaluation
• Strategy study
• System assessment
• SMART Actions
• Plan
• Business model
• Operation Model
• Processes
• Procedure
• Leadership
• Management practice
• KPIs
• Targets
• Financial
indicators
• Market share
• Customer
satisfaction
• Product quality
• Effectiveness
• Balanced
scorecard
Capabilities
People Processes Insights Technology
• Process re engineering
(BPR)
• Process Improvement
(BPI)
• Process transformation
(BPT)
• Process optimisation
• TOM innovation and
design
• System improvement
• Automation and
digitisation
30
31. How we help clients achieve strategic goals
Capabilities
Product/services
People
Processes
Technology
Intended
Outcomes
Prioritised based on
benefits, impact and
urgency
Critical
Enablers
What should be
leveraged
Innovation
Where to create new
value
Challenges
What complexities
must be overcome?
Optimum
Strategy
How do we get
there
Integrated
Planning
Reality Check
Resources
People
Financial capability
Insights and data
Technology
Systems
31
32. SSCG Problem Solving Framework (SPSF)
Define and frame
problem, ideas
Disaggregate and
structure problem
Prioritisation of
actions
Plan analysis
Conduct review and
due diligence
Synthesise findings to
identify opportunities
Develop
recommendations
and desired
capabilities
Implement
/transform
Control, review
effectiveness and
improve continuously
Client Problem
32
SSCG problem-solving model, incorporates an effective set of skills into a step-by-step process. The model combines the use of statistical
tools, such as control charts and process flow diagrams, with group problem-solving skills, such as brainstorming and consensus decision-
making. The statistical tools help us make data-based decisions at various points throughout the model. The group problem-solving skills
help us draw on the benefits of working as a team.
Solution
People
Processes
Methodology
Insights
Learning
Innovation
Technology
33. SSCG Approach to Problem Solving
Intuition
Data
Analysis
• Problem framing
• Solution innovation
• Data gathering
• Interpretation
Presentation and buy-in
• Proposal
• Recommendations
Management
• Team
• Clients
• Stakeholders
Business Needs
• Competitiveness
• Company structure
• Capital and financial
• Operation resources
Transformation
• Implementation
• Dedication
• Change
• Control
• Iteration
• Improvement
Leadership
• Vision
• Inspiration
• Ambition
Problem Solution
33
34. 34
How we can help you solve business process,
improve service and product quality issues
With diverse experience servicing businesses, industry and governments worldwide, SSCG has developed a unique methodology and
approach to problem solving and decision making consulting. If you have a business problem that needs solving? Contact us about
problem solving consulting today. We can help solve your problems in following ways.
Identify process bottlenecks
and optimise operation for
excellence.
Resolve production and
manufacturing performance
issues.
Address service and product
quality issues. Innovate new
market leading solutions.
Become a more customer-
centric and a profitable
enterprise.
Streamline support functions
and transform operating and
service delivery model.
Manage Six Sigma projects
efficiently effective
35. There are plenty of theories address business issues. Theories are great, but making it real is critical to
success. At SSCG, our business is of reality. We address clients issues with expertise from professionals
who have worked extensively in the industry. They go beyond theory to find viable, real-world ways to
take clients in new directions.
At SSCG, we continually seek better ways of working as we collaborate with clients to help them solve
complex industry issues and capitalize on opportunities to grow, optimize and protect their businesses.
We are a diverse team of consultants and industry professionals with a global mindset and a
collaborative culture.
SSCG consulting services use SCDF and SPSF methods in a deliberate, step-by step process that
organises information, judgment and experience to break down the complexities of business problems
into manageable elements. Our frameworks incorporates current advances in learning technology and
still has the flexibility to respond instantly to changes in business circumstances.
35
37. Contact Us
37
SSCG team are here to help. For more information and to submit
RFP, contact:
Eugene Nizeyimana
CEO, SSCG Consulting and Advisory
Phone: +44 7879150562/+44 1902 752758
Email: Eugene.Nizeyimana@sscg-group.com
38. @ SSCG Copyright 2018, All Rights Reserved
Advisory | Consulting | Operation
About SSCG
SSCG is global management consulting and professional firm. We provide
engineering and management advisory across business services, automotive,
industrial manufacturing and emerging markets sectors.
We provide informed perspective on the issues faced by our clients. The
insights and quality solutions delivered to support our clients to build trust
and confidence in the markets and in economies. We combines our multi-
disciplinary approach with deep, practical industry knowledge to support our
clients meet market dynamic challenges and respond to opportunities.
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