This is the closing speech for 2015 UXPA UserFriendly conference. Prof. Tang talked about three design cases produced by DITLDESIGN to illustrate their trainings on design thinking, interaction design, and service design.
User experience service design innovation for real worldNTUST
This slide presents our user experience service design process for real world in DITLDESIGN. Three case studies from DITLDESIGN were adapted to illustrate our method, mindset, and results. There three projects won RedDot best of best, junior prize, and CHI SDC golden award.
This is the closing speech for 2015 UXPA UserFriendly conference. Prof. Tang talked about three design cases produced by DITLDESIGN to illustrate their trainings on design thinking, interaction design, and service design.
User experience service design innovation for real worldNTUST
This slide presents our user experience service design process for real world in DITLDESIGN. Three case studies from DITLDESIGN were adapted to illustrate our method, mindset, and results. There three projects won RedDot best of best, junior prize, and CHI SDC golden award.
There are examples for running user experience service design processes. Cases are from 2015 UXSD workshop hosted by drhhtang. Here you can find how to present results of interviews and WAAD.
There are examples for running user experience service design processes. Cases are from 2015 UXSD workshop hosted by drhhtang. Here you can find how to present results of interviews and WAAD.
The master thesis focuses on how to improve the service quality of the world first AR sport competition. The contents include the design concepts and how they are evaluated. The project is done at National Taiwan University and supervised by Prof. Tang, Hsien-Hui.
2019 Service Plus 總結重點報告 Service+2019 summary outline 0418NTUST
Service Plus是DITLDESIGN團隊的服務設計案，試圖建立優良的服務設計知識服務。
3/23的大會總共有340人，會場票卷全部販賣完畢，工作團隊於志工沒有座位，大會貴票卷大約是25％，學生票大約是22％。3/24的五場工作坊總共114人。大會參與者有30％為管理階層，line總經理帶領公司成員全程參與，共計有100多家企業，包含不少國際級公司。
共有來自歐洲、大陸、台灣的12位講者，及邀請的12位嘉賓，都是服務設計的實務工作者，同時結合台灣主要的服務設計組織與公司，以及相關書店。
核心工作團隊為17位成員，除主辦人唐玄輝教授，全部是其指導學生及臺灣科技大學的學生。
線上線下活動規劃豐富，共20個服務模組。大會出席率達98％，閉幕時還有約95％以上的參與者。大會整體NPS達34，推薦者達1/3。
大會未申請任何政府補助，試圖用商業運作確認服務品質，最後收支平衡。
Service Plus conference is the service project executed by DITLDESIGN in an attempt to establish a high quality service design knowledge service.
There were 340 participants in the conference on 23rd of March. All tickets were sold out resulting in no seats for volunteers and organizers. 25％ of the participants were VIP guests while 22% were students. There were 114 participants for the workshops on 24th of March.
30% of the participants were manager levels. One of them is the CEO of line Taiwan. They were from more than 100 companies, including some international companies.
The 12 speakers were from Europe, China, and Taiwan, and all of them are currently service design practitioners in big companies or design consultancies. We also invited local service design practitioners and publishers.
The core working team includes 17 members, being Prof. TANG and his supervised students.
There were various online and offline activities, including 20 service modules.
The attendance rate reached 98% while there were still 95% remained until the closing ceremony.
The overall NPS reaches 34. Promoters occupied 1/3 of the participants.
We did not apply any governmental support for the evnet because we intended to examine the service quality through financial results. In the end, we reached a break-even-point.
Appreciating the multifaceted F2E from user experience to service designNTUST
F2E originated from the professionals handling front-end coding of webs in the internet era. They play an important role in the presentation and interaction of webs, and are the frontline uses encounter. Ｇood F2E can greatly improve the quality of user experience.
When entering the era of new service design, the touch points between users and service are getting diverse. Not only digital user interface, but also a physical user interface, voice user interface, and even human-to-human contacts are included in the trend of online-offline integration.
Facing new service system, we might redefine F2E as engineers who utilize service persons, physical environments, digital tools and environments to establish service systems. Therefore, the jobs of F2E are more diverse and splendid. This talk will share our near-future imagination for service F2E.
https://2018.fedc.tw/
