The Role of UA in UX (and Vice Versa): Putting the User in User AssistanceSteve Stegelin
“User assistance indicates a failed design” is a sentiment we sometimes hear from designers, UX professionals, and even other technical communicators. However, “Help” doesn’t have to be a four-letter word. In this talk, we’ll discuss the role UA plays in the overall user experience (spoilers: it plays a big one) and how, likewise, a focus on the user experience of Help can lead to innovative and engaging content. We’ll also take a hard look at our users, how they interact with content, considerations to keep in mind to ensure you engage users and answer their real questions, and whether the traditional tri-pane UX of Help still meets their needs and expectations.
The Role of UA in UX (and Vice Versa): Putting the User in User AssistanceSteve Stegelin
“User assistance indicates a failed design” is a sentiment we sometimes hear from designers, UX professionals, and even other technical communicators. However, “Help” doesn’t have to be a four-letter word. In this talk, we’ll discuss the role UA plays in the overall user experience (spoilers: it plays a big one) and how, likewise, a focus on the user experience of Help can lead to innovative and engaging content. We’ll also take a hard look at our users, how they interact with content, considerations to keep in mind to ensure you engage users and answer their real questions, and whether the traditional tri-pane UX of Help still meets their needs and expectations.
Intranet-palvelut nyt ja tulevaisuudessaNorth Patrol
Mitkä ovat tyypillisimmät intranet-konseptit, -toiminnot ja -alustat tällä hetkellä? Mikä toimii, mikä ei? Mihin suuntaan intranetit ovat kehittymässä? Mitä sosiaalinen intranet -buumin jälkeen?
Kalvosarja Procom ry:n jäsenille järjestämästämme Aamu kattojen yllä: Intranetit nyt ja tulevaisuudessa -tilaisuudesta 1.10.2014.
Tiedot perustuvat North Patrolin toteuttamaan Intranet-palvelut Suomessa 2014 -selvitykseen, ks. http://intranet-ostajanopas.fi/intranet-selvitys/tulokset-2014/ . Nyt ensimmäistä kertaa toteutettu selvitys kattaa yli sadan suomalaisorganisaation intranetin nykytilan.
Aamiaistilaisuudessa intranet-asiantuntijat Hanna P. Korhonen, Virpi Blom ja Perttu Tolvanen esittelivät ja analysoivat Intranet-palvelut Suomessa 2014 -selvityksen tulokset. Asiantuntijamme peilisivat selvityksen tuloksia intraneteihin maailmalla ja arvioivat tulevaisuuden kehityssuuntia.
While words and content are the foundation of interactions and the intent of your website or app, they’re often an afterthought in UX design… However!
· The voice and appearance of content gives your design a personality and an emotional connection
· Friendly assistance — and humor — can put your user at ease
· With simple tweaks and approaches, you can give your design a human touch and voice (no more robots!)
· It's important to test content with users, just as you do your visual design (sorry, lorem ipsum!)
· Most importantly, context and audience trumps all
