Age of the Customer: Data is Dead, Long Live Data SQL Saturday #396 – Dallas BI Edition #sqlsat396
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• Ford
• Boeing
•Sears
• GE
• Wal-Mart
• P&G
• Toyota
• UPS
• Google
• Comcast
• Capital One
• Amazon
• Amazon
• Tesla
• Uber
• Nike
6.
25%
sharing
Customers
are more
likely to
sharebad
news than
good
- Gartner
66%
service
Customers
willing to spend
more with
companies that
provide superior
service
- SAP
74% of consumers rely on social
networks to guide purchase decisions
8.
VCs invested $25.2
billion
Categoriesrange from native
advertising, to SEO, to analytics
Employ 300K people
Spend to grow 10X in the
next 10 years*
51% of companies using 21
or more marketing
technologies**
“The ROI of Tag Management Report, 2015 Edition,” from Econsultancy and Tealium
con·text
ˈkäntekst/
noun: context; pluralnoun: contexts
The circumstances that form the
setting for an event, statement, or idea,
and in terms of which it can be fully
understood and assessed.
13.
Traditional
• What weretotal
gross sales for
product line A
during Q1 of
2015?
Near-Time
• In the last 20
minutes, have
paid banners or
paid inline feed
ads produced
higher click-
through?
Real-Time
• How many
customers are
currently within 2
miles of our retail
geo-fences that
have opted-in to
mobile alerts?
Often, API datais only
available as a sliding
window
Facebook provides two
weeks of back-data for
common feeds and 30-
days for topic feeds
Hedge your context-bets
storing raw API responses in bulk storage prior to
processing