Spicejet Complete
•Download as PPTX, PDF•
7 likes•15,407 views
This document summarizes a presentation about SpiceJet airlines' customer relationship management. It provides an introduction to SpiceJet, discussing their aim to be India's most preferred low-cost airline. It outlines some of SpiceJet's customer services and reviews from surveys. It also discusses SpiceJet's awards, a proposed customer experience model, results from a market survey, areas for improvement and key strengths according to the presentation.
Report
Share
Report
Share
Recommended
Spice|Jet Airlines
SpiceJet Airlines is a low-cost airline based in Delhi, India. It began operations in 2005 and has grown to become one of India's largest airlines. SpiceJet aims to make flying affordable for all Indians. The presentation provides an overview of SpiceJet's history, leadership team, fleet, destinations served, and awards received for being voted the best low-cost airline in South Asia. It has expanded rapidly since its founding and continues its mission of providing low fares across India.
Air India
Air India was established in 1932 as Tata Airlines, founded by J.R.D Tata. It became India's national flag carrier in 1946. In 1953, the government took a majority stake and Air India was split into domestic Indian Airlines and international Air India International. Air India operates hubs in Mumbai and Delhi, and Frankfurt internationally. It has several subsidiary airlines covering regional, cargo and express flights. In 2004, Air India operated the first all-women flight from Mumbai to Singapore to celebrate International Women's Day. Air India has received several awards and holds records, including the largest civilian evacuation operation during the 1990 Gulf War.
Indian Aviation sector analysis
The document provides an analysis of the Indian aviation industry. It discusses key trends including consolidation in the industry, growing passenger numbers, the focus on low prices, and increasing capacity. It also outlines recent government initiatives to modernize airports and allow greater private investment and foreign ownership. The industry is growing rapidly, with passenger traffic increasing by 19.2% in early 2010 compared to the previous year. However, airlines face challenges from high fuel costs and fluctuations in the value of the rupee. Major players in the industry are discussed including Air India, Indigo, and Jet Airways.
Spicejet
SpiceJet aims to compete with Indian Railways by offering low fares and good service to price-conscious travelers. It has increased its domestic market share and number of passengers by 31% and 27% respectively through expanding its fleet and adding new routes. SpiceJet uses a mix of marketing strategies including competitive pricing, promotions through various media, and enhancing the customer experience through well-trained staff and comfortable aircraft.
indigo airlines
Indigo airlines is India's largest airline by market share. It focuses on providing affordable air travel to lower middle class and middle class customers. Indigo has achieved success through strategies like operating a single type of aircraft to reduce costs, maintaining high on-time performance and passenger load factors, and offering no-frills service at low fares. It aims to continue expanding its network of destinations and increasing market share to solidify its position as the leading low-cost carrier in India.
Aviation Sector In India
This ppt is about aviation sector in India, covering the present senario, challenges and future perspectives.
Strategic Management: Spicejet Project
Analysis and formulating a growth roadmap for Spicejet - using strategic management frameworks and models.
Spicejet industry analysis
This document provides an analysis of SpiceJet, an Indian domestic airline. It discusses SpiceJet's background, strengths, weaknesses, opportunities, and threats. It also analyzes the airline industry environment through a PEST analysis. Key points include that SpiceJet is a low-cost airline focused on cost-conscious passengers. It has a strong brand but low market share due to competition. Opportunities for growth include expanding routes and forming international partnerships. Threats include rising fuel costs and changing government policies.
Recommended
Spice|Jet Airlines
SpiceJet Airlines is a low-cost airline based in Delhi, India. It began operations in 2005 and has grown to become one of India's largest airlines. SpiceJet aims to make flying affordable for all Indians. The presentation provides an overview of SpiceJet's history, leadership team, fleet, destinations served, and awards received for being voted the best low-cost airline in South Asia. It has expanded rapidly since its founding and continues its mission of providing low fares across India.
Air India
Air India was established in 1932 as Tata Airlines, founded by J.R.D Tata. It became India's national flag carrier in 1946. In 1953, the government took a majority stake and Air India was split into domestic Indian Airlines and international Air India International. Air India operates hubs in Mumbai and Delhi, and Frankfurt internationally. It has several subsidiary airlines covering regional, cargo and express flights. In 2004, Air India operated the first all-women flight from Mumbai to Singapore to celebrate International Women's Day. Air India has received several awards and holds records, including the largest civilian evacuation operation during the 1990 Gulf War.
Indian Aviation sector analysis
The document provides an analysis of the Indian aviation industry. It discusses key trends including consolidation in the industry, growing passenger numbers, the focus on low prices, and increasing capacity. It also outlines recent government initiatives to modernize airports and allow greater private investment and foreign ownership. The industry is growing rapidly, with passenger traffic increasing by 19.2% in early 2010 compared to the previous year. However, airlines face challenges from high fuel costs and fluctuations in the value of the rupee. Major players in the industry are discussed including Air India, Indigo, and Jet Airways.
Spicejet
SpiceJet aims to compete with Indian Railways by offering low fares and good service to price-conscious travelers. It has increased its domestic market share and number of passengers by 31% and 27% respectively through expanding its fleet and adding new routes. SpiceJet uses a mix of marketing strategies including competitive pricing, promotions through various media, and enhancing the customer experience through well-trained staff and comfortable aircraft.
indigo airlines
Indigo airlines is India's largest airline by market share. It focuses on providing affordable air travel to lower middle class and middle class customers. Indigo has achieved success through strategies like operating a single type of aircraft to reduce costs, maintaining high on-time performance and passenger load factors, and offering no-frills service at low fares. It aims to continue expanding its network of destinations and increasing market share to solidify its position as the leading low-cost carrier in India.
Aviation Sector In India
This ppt is about aviation sector in India, covering the present senario, challenges and future perspectives.
Strategic Management: Spicejet Project
Analysis and formulating a growth roadmap for Spicejet - using strategic management frameworks and models.
Spicejet industry analysis
This document provides an analysis of SpiceJet, an Indian domestic airline. It discusses SpiceJet's background, strengths, weaknesses, opportunities, and threats. It also analyzes the airline industry environment through a PEST analysis. Key points include that SpiceJet is a low-cost airline focused on cost-conscious passengers. It has a strong brand but low market share due to competition. Opportunities for growth include expanding routes and forming international partnerships. Threats include rising fuel costs and changing government policies.
Air India - SWOT Anaysis
A well-curated SWOT analysis of Air India toppled up with some interesting facts to make the viewers engaged throughout the presentation.
Air india project by prajwal
Air India is India's national airline headquartered in Mumbai. It was founded in 1932 by JRD Tata and today has a fleet of 133 aircraft serving 49 domestic and 26 international destinations. Its main hubs are in Mumbai and Delhi, with secondary hubs in Chennai and Kolkata. Air India has faced financial crises in recent years but provides several airline services and programs. It has received awards for being the world's first all-jet airline and for security certifications.
AVIATION SECTOR IN INDIA
The aviation industry in India has grown rapidly in recent years. It has transitioned from being dominated by two state-owned airlines to having over 12 domestic airlines and 60 international carriers operating in the country. Private airlines now hold around 75% of the domestic market share. Traffic growth in the Indian aviation sector has been around four times the international average. The industry is projected to continue growing quickly due to factors like rising incomes, tourism, and business travel. The government aims to expand airport infrastructure to support handling over 280 million passengers annually by 2020.
Spicejet branding presentation 06
SpiceJet is a low-cost Indian airline that aims to make air travel accessible to more Indians. It focuses on the vast potential air passenger market across India through affordable fares and connectivity to smaller towns. The brand aims to be seen as smart, energetic, youthful, and inviting. Its brand promise is to provide not just low-cost flying but smart flying, with an emotional connection to joy and freedom while making flying accessible for everyone.
Indigo airlines
The document discusses Indigo Airlines' cost leadership strategy. It focuses on keeping costs low through measures like operating a single aircraft model, running flights from secondary airports, and an emphasis on online ticket sales. This allows Indigo to charge lower fares than competitors while still maintaining profitability. The strategy has helped Indigo grow rapidly and capture 20% of the domestic Indian air travel market within six years of operations. However, sustaining the low-cost model over the long run and competing internationally present new challenges for the still relatively young airline.
Success story of indigo
IndiGo is India's largest airline by market share, founded in 2006 by Rahul Bhatia and Rakesh Gangwal. It operates as a low-cost carrier with over 100 Airbus aircraft serving 41 destinations. IndiGo utilizes various cost-saving strategies like bulk purchases of a single aircraft type, sale-and-leaseback financing, and efficient turnaround times. These strategies have allowed IndiGo to become the most profitable airline in India and the second largest low-cost carrier in Asia.
Indigo Airlines Strategy
The document summarizes the key differences between low cost carriers (LCCs) like Indigo Airlines and full service airlines (FSAs). It notes that LCCs operate point-to-point flights from secondary airports, use a single fleet type, offer single-class cabins with reduced seat pitch, restrict baggage and have minimal in-flight services. This allows LCCs to reduce costs related to airport charges, maintenance, training, turnaround times and distribution. The document then discusses how Indigo Airlines was able to become highly profitable despite the industry's losses by increasing fleet capacity and passenger traffic while others declined. Indigo maintains high customer ratings through consistent, quality service and strong operational and financial performance.
indigo value chain ppt
IndiGo has achieved market leadership in India's aviation industry through its strategy of reliable on-time performance, low fares with no-frills service on Airbus A320 aircraft. It focuses on operational efficiency through techniques like quick turnaround times and digital communication systems. IndiGo promotes its brand through aggressive advertising emphasizing on-time arrival and uses dynamic pricing that increases fares closer to the travel date. The company follows a low-cost strategy and maintains a competitive advantage through cost leadership. However, it faces threats from increasing fuel costs and competition from other airlines.
Airline industry in india,nikhil
The aviation industry in India has grown rapidly since liberalization in the 1990s. It has transformed from a government-owned industry to one dominated by private airlines. Low-cost carriers now account for 75% of the domestic market. While traffic growth has exceeded countries like China and Brazil, the industry now faces challenges like rising oil prices, losses for some airlines, and infrastructure constraints at airports.
Indian Aviation Industry analysis
The aviation industry in India is highly growing and is expected to become the third largest aviation market by 2020. Key reasons for its growth include the expansion of low-cost carriers, modernization of airports, increases in foreign direct investment and advances in information technology. Currently, Indigo has the largest market share at around 40% and the top 4 airlines (Indigo, Jet Airways, Air India, and SpiceJet) combine for over 80% of the market. The government is taking steps like opening more regional routes and smaller airports to further develop the industry.
Air india
The document provides details about Air India, India's national airline. It discusses Air India's history beginning in 1932 when it was founded as Tata Airlines. It details its nationalization and mergers over the decades. The document also provides information on Air India's fleet size, destinations served, subsidiaries, and financial difficulties it has faced in recent years with accumulated losses of over $7 billion USD since 2007. It includes projections of Air India's operating revenues and costs through 2022 in an effort to evaluate its financial performance and viability.
Indigo airlines
IndiGo Airlines is India's largest airline by market share. It is a privately owned low-cost carrier based in Gurgaon, Haryana, India that started operations in 2006. IndiGo focuses on keeping costs low by only operating Airbus A320 aircraft and not providing meals or entertainment. This strategy has helped IndiGo become profitable when other Indian airlines struggle. It now operates over 300 daily flights to 33 domestic and international destinations.
Spice jet presentation B2B Insights
The document summarizes various branding and advertising opportunities for companies with Indian airlines Jet Airways, Air Costa, and SpiceJet. It describes that Jet Airways offers options like aircraft wraps, boarding pass branding, inflight magazine ads, and product sampling. Air Costa has partnerships with cargo companies and hotel booking sites. SpiceJet partners with banks for loyalty programs and credit cards that provide flight discounts. Overall the document outlines different business-to-business tie-ups and advertising methods available through major Indian airlines.
Marketing case study on Indigo Airlines
This document provides an overview and analysis of IndiGo Airlines. It begins with an agenda and background on the aviation industry and IndiGo Airlines. It then performs a PEST, Porter's 5 Forces, SWOT, and TOWS analysis of IndiGo. It discusses IndiGo's market leadership strategies, branding, product mix, and promotional strategies. It concludes with recommendations for IndiGo's future growth.
Indigo Airlines
IndiGo was set up in early 2006 by Rahul Bhatia and Rakesh S Gangwal.
IndiGo is an Indian Low-cost airline with only economy class seating.
It’s headquarter is at Gurgaon, India.
It is the largest airline in India in terms of passengers flown with market share of 36.5% as of September 2015.
This airline offers more than 647 daily flights connecting to 38 destinations.
It presently operates a fleet of 97 aircraft belonging to the Airbus A320 family.
In 2014, IndiGo carried 21.4 million passengers in the domestic sector alone.
India’s best on time performance and least flight cancellations.
It is also one of the fastest growing airlines in the world.
Project report (1)
This document provides an overview of the IT infrastructure and systems used by SpiceJet Airlines. It discusses the specialized software, hardware technologies, and telecommunication networks employed. SpiceJet uses systems like flight operations quality assurance (FOQA) for flight data monitoring. The airline's IT infrastructure supports operations like booking, flight management, and maintenance functions. The report also includes a brief history of SpiceJet and details on its fleet and destinations.
Privatization of Air India
The document discusses whether privatization of Air India is a good idea. It provides background on Air India's history since its founding in 1932 and reasons for its downfall, including poor management, political interference, unplanned merger, and accumulating $7.8 billion in debt by 2016-2017. The document argues that privatization could improve operational efficiency, send a message about unprofitable public sector units, and increase competition in the aviation industry. Potential bidders for Air India like Indigo and Tata Group are mentioned. In conclusion, the document states that privatization is necessary to clear Air India's debt burden and allow it to function properly, even if it may be a bitter solution.
IndiGo Airline Strategy_PPT by Suddhwasattwa Mukherjee
Analysis of IndiGo Airline's business strategy and key success factors - Business model analysis for the low cost Indian carrier
Air India ppt
Tata Sons, an Indian conglomerate, acquired Air India from the Government of India for Rs 18,000 crore. As part of the acquisition, Tata Sons will take over Air India's entire debt of Rs 61,562 crore, of which Rs 15,300 crore will be transferred to Tata Sons, while the remaining Rs 46,262 crore will be transferred to the Government. The acquisition will allow Tata Sons to gain control of Air India and its subsidiaries, providing an opportunity to revitalize the struggling national carrier.
Indian aviation industry
The Indian aviation industry has experienced rapid growth and transformation over the past two decades, moving from a government-owned sector to one dominated by private airlines. While domestic passenger traffic has grown at over 18% annually, infrastructure constraints and high costs continue to challenge airline profitability in the competitive Indian market. Further reforms and investments are needed to develop infrastructure and support continued growth in the aviation industry.
Operations management - Spice Jet
SpiceJet is a low-cost airline based in India that began operations in 2005. It has grown to become India's second largest low-cost carrier through strategic fleet and capacity expansion funded by equity investments. SpiceJet utilizes yield management and ancillary revenue streams to maximize profits from its fixed aircraft resources. It focuses on high aircraft utilization through efficient operations and direct online and call center ticket distribution to keep costs low. Performance metrics like on-time performance, customer satisfaction ratings, and growing market share indicate the success of SpiceJet's low-cost business model and operations management strategies.
Jet Airways - Strategy
The document discusses the Indian aviation industry, including its rapid growth, key players, factors influencing costs, and regulatory environment. It notes that the industry has grown significantly since liberalization began in the 1990s, with passenger traffic growing at 16% annually, and various events like the entry of low-cost carriers in 2003 further fueling expansion. However, challenges remain like high taxes on jet fuel, inadequate infrastructure, and financial difficulties faced by many airlines.
More Related Content
What's hot
Air India - SWOT Anaysis
A well-curated SWOT analysis of Air India toppled up with some interesting facts to make the viewers engaged throughout the presentation.
Air india project by prajwal
Air India is India's national airline headquartered in Mumbai. It was founded in 1932 by JRD Tata and today has a fleet of 133 aircraft serving 49 domestic and 26 international destinations. Its main hubs are in Mumbai and Delhi, with secondary hubs in Chennai and Kolkata. Air India has faced financial crises in recent years but provides several airline services and programs. It has received awards for being the world's first all-jet airline and for security certifications.
AVIATION SECTOR IN INDIA
The aviation industry in India has grown rapidly in recent years. It has transitioned from being dominated by two state-owned airlines to having over 12 domestic airlines and 60 international carriers operating in the country. Private airlines now hold around 75% of the domestic market share. Traffic growth in the Indian aviation sector has been around four times the international average. The industry is projected to continue growing quickly due to factors like rising incomes, tourism, and business travel. The government aims to expand airport infrastructure to support handling over 280 million passengers annually by 2020.
Spicejet branding presentation 06
SpiceJet is a low-cost Indian airline that aims to make air travel accessible to more Indians. It focuses on the vast potential air passenger market across India through affordable fares and connectivity to smaller towns. The brand aims to be seen as smart, energetic, youthful, and inviting. Its brand promise is to provide not just low-cost flying but smart flying, with an emotional connection to joy and freedom while making flying accessible for everyone.
Indigo airlines
The document discusses Indigo Airlines' cost leadership strategy. It focuses on keeping costs low through measures like operating a single aircraft model, running flights from secondary airports, and an emphasis on online ticket sales. This allows Indigo to charge lower fares than competitors while still maintaining profitability. The strategy has helped Indigo grow rapidly and capture 20% of the domestic Indian air travel market within six years of operations. However, sustaining the low-cost model over the long run and competing internationally present new challenges for the still relatively young airline.
Success story of indigo
IndiGo is India's largest airline by market share, founded in 2006 by Rahul Bhatia and Rakesh Gangwal. It operates as a low-cost carrier with over 100 Airbus aircraft serving 41 destinations. IndiGo utilizes various cost-saving strategies like bulk purchases of a single aircraft type, sale-and-leaseback financing, and efficient turnaround times. These strategies have allowed IndiGo to become the most profitable airline in India and the second largest low-cost carrier in Asia.
Indigo Airlines Strategy
The document summarizes the key differences between low cost carriers (LCCs) like Indigo Airlines and full service airlines (FSAs). It notes that LCCs operate point-to-point flights from secondary airports, use a single fleet type, offer single-class cabins with reduced seat pitch, restrict baggage and have minimal in-flight services. This allows LCCs to reduce costs related to airport charges, maintenance, training, turnaround times and distribution. The document then discusses how Indigo Airlines was able to become highly profitable despite the industry's losses by increasing fleet capacity and passenger traffic while others declined. Indigo maintains high customer ratings through consistent, quality service and strong operational and financial performance.
indigo value chain ppt
IndiGo has achieved market leadership in India's aviation industry through its strategy of reliable on-time performance, low fares with no-frills service on Airbus A320 aircraft. It focuses on operational efficiency through techniques like quick turnaround times and digital communication systems. IndiGo promotes its brand through aggressive advertising emphasizing on-time arrival and uses dynamic pricing that increases fares closer to the travel date. The company follows a low-cost strategy and maintains a competitive advantage through cost leadership. However, it faces threats from increasing fuel costs and competition from other airlines.
Airline industry in india,nikhil
The aviation industry in India has grown rapidly since liberalization in the 1990s. It has transformed from a government-owned industry to one dominated by private airlines. Low-cost carriers now account for 75% of the domestic market. While traffic growth has exceeded countries like China and Brazil, the industry now faces challenges like rising oil prices, losses for some airlines, and infrastructure constraints at airports.
Indian Aviation Industry analysis
The aviation industry in India is highly growing and is expected to become the third largest aviation market by 2020. Key reasons for its growth include the expansion of low-cost carriers, modernization of airports, increases in foreign direct investment and advances in information technology. Currently, Indigo has the largest market share at around 40% and the top 4 airlines (Indigo, Jet Airways, Air India, and SpiceJet) combine for over 80% of the market. The government is taking steps like opening more regional routes and smaller airports to further develop the industry.
Air india
The document provides details about Air India, India's national airline. It discusses Air India's history beginning in 1932 when it was founded as Tata Airlines. It details its nationalization and mergers over the decades. The document also provides information on Air India's fleet size, destinations served, subsidiaries, and financial difficulties it has faced in recent years with accumulated losses of over $7 billion USD since 2007. It includes projections of Air India's operating revenues and costs through 2022 in an effort to evaluate its financial performance and viability.
Indigo airlines
IndiGo Airlines is India's largest airline by market share. It is a privately owned low-cost carrier based in Gurgaon, Haryana, India that started operations in 2006. IndiGo focuses on keeping costs low by only operating Airbus A320 aircraft and not providing meals or entertainment. This strategy has helped IndiGo become profitable when other Indian airlines struggle. It now operates over 300 daily flights to 33 domestic and international destinations.
Spice jet presentation B2B Insights
The document summarizes various branding and advertising opportunities for companies with Indian airlines Jet Airways, Air Costa, and SpiceJet. It describes that Jet Airways offers options like aircraft wraps, boarding pass branding, inflight magazine ads, and product sampling. Air Costa has partnerships with cargo companies and hotel booking sites. SpiceJet partners with banks for loyalty programs and credit cards that provide flight discounts. Overall the document outlines different business-to-business tie-ups and advertising methods available through major Indian airlines.
Marketing case study on Indigo Airlines
This document provides an overview and analysis of IndiGo Airlines. It begins with an agenda and background on the aviation industry and IndiGo Airlines. It then performs a PEST, Porter's 5 Forces, SWOT, and TOWS analysis of IndiGo. It discusses IndiGo's market leadership strategies, branding, product mix, and promotional strategies. It concludes with recommendations for IndiGo's future growth.
Indigo Airlines
IndiGo was set up in early 2006 by Rahul Bhatia and Rakesh S Gangwal.
IndiGo is an Indian Low-cost airline with only economy class seating.
It’s headquarter is at Gurgaon, India.
It is the largest airline in India in terms of passengers flown with market share of 36.5% as of September 2015.
This airline offers more than 647 daily flights connecting to 38 destinations.
It presently operates a fleet of 97 aircraft belonging to the Airbus A320 family.
In 2014, IndiGo carried 21.4 million passengers in the domestic sector alone.
India’s best on time performance and least flight cancellations.
It is also one of the fastest growing airlines in the world.
Project report (1)
This document provides an overview of the IT infrastructure and systems used by SpiceJet Airlines. It discusses the specialized software, hardware technologies, and telecommunication networks employed. SpiceJet uses systems like flight operations quality assurance (FOQA) for flight data monitoring. The airline's IT infrastructure supports operations like booking, flight management, and maintenance functions. The report also includes a brief history of SpiceJet and details on its fleet and destinations.
Privatization of Air India
The document discusses whether privatization of Air India is a good idea. It provides background on Air India's history since its founding in 1932 and reasons for its downfall, including poor management, political interference, unplanned merger, and accumulating $7.8 billion in debt by 2016-2017. The document argues that privatization could improve operational efficiency, send a message about unprofitable public sector units, and increase competition in the aviation industry. Potential bidders for Air India like Indigo and Tata Group are mentioned. In conclusion, the document states that privatization is necessary to clear Air India's debt burden and allow it to function properly, even if it may be a bitter solution.
IndiGo Airline Strategy_PPT by Suddhwasattwa Mukherjee
Analysis of IndiGo Airline's business strategy and key success factors - Business model analysis for the low cost Indian carrier
Air India ppt
Tata Sons, an Indian conglomerate, acquired Air India from the Government of India for Rs 18,000 crore. As part of the acquisition, Tata Sons will take over Air India's entire debt of Rs 61,562 crore, of which Rs 15,300 crore will be transferred to Tata Sons, while the remaining Rs 46,262 crore will be transferred to the Government. The acquisition will allow Tata Sons to gain control of Air India and its subsidiaries, providing an opportunity to revitalize the struggling national carrier.
Indian aviation industry
The Indian aviation industry has experienced rapid growth and transformation over the past two decades, moving from a government-owned sector to one dominated by private airlines. While domestic passenger traffic has grown at over 18% annually, infrastructure constraints and high costs continue to challenge airline profitability in the competitive Indian market. Further reforms and investments are needed to develop infrastructure and support continued growth in the aviation industry.
What's hot (20)
IndiGo Airline Strategy_PPT by Suddhwasattwa Mukherjee
IndiGo Airline Strategy_PPT by Suddhwasattwa Mukherjee
Viewers also liked
Operations management - Spice Jet
SpiceJet is a low-cost airline based in India that began operations in 2005. It has grown to become India's second largest low-cost carrier through strategic fleet and capacity expansion funded by equity investments. SpiceJet utilizes yield management and ancillary revenue streams to maximize profits from its fixed aircraft resources. It focuses on high aircraft utilization through efficient operations and direct online and call center ticket distribution to keep costs low. Performance metrics like on-time performance, customer satisfaction ratings, and growing market share indicate the success of SpiceJet's low-cost business model and operations management strategies.
Jet Airways - Strategy
The document discusses the Indian aviation industry, including its rapid growth, key players, factors influencing costs, and regulatory environment. It notes that the industry has grown significantly since liberalization began in the 1990s, with passenger traffic growing at 16% annually, and various events like the entry of low-cost carriers in 2003 further fueling expansion. However, challenges remain like high taxes on jet fuel, inadequate infrastructure, and financial difficulties faced by many airlines.
STRATEGIC PATHS: SPICEJET AIRLINES, STRUGGLING LCC (INDIA)
SpiceJet Airlines is an Indian low-cost carrier that has struggled financially in recent years, accumulating losses of over $500 million against shareholder funds of $300 million. It faces several strategic issues that threaten its ability to continue as a going concern, including high costs from its mixed fleet of aircraft types, lack of capital, and inefficient operations. Its key strategic challenge is achieving sustainable growth through addressing these underlying financial and operational weaknesses in order to become a strong competitor in the growing Indian market.
Jet Airways
This document provides an overview of Jet Airways, an Indian airline. It discusses Jet Airways' history starting in 1992, operations, fleet, financial performance, services, competitors, and SWOT analysis. Key information includes that Jet Airways is headquartered in Mumbai and operates over 370 daily flights to 68 destinations domestically and internationally. It has a fleet of 98 aircraft and earned annual revenues of Rs. 9481.5 crores in 2009-10.
Customer relationship management presentation on SPICEJET
SpiceJet is an Indian low-cost airline headquartered in Gurgaon, India. It operates over 270 daily flights to 34 Indian and 7 international cities. Founded in 1993 as ModiLuft, it ceased operations until being relaunched in 2004 as SpiceJet following the low-cost business model. SpiceJet's aim is to make flying affordable to all and become India's most preferred low-cost airline by offering the lowest fares. It has won several awards for its services and web portal.
Complete Marketing Strategy of Jet airways
1. Jet Airways is India's second largest airline in terms of market share and passengers carried, operating over 300 daily flights to 74 destinations worldwide.
2. Domestic air traffic and passenger numbers increased significantly in the July-September quarter and September month over the previous year.
3. Jet Airways provides various classes of service on domestic and international flights, as well as cargo services, and is expected to see continued passenger traffic growth in coming years.
4. The airline employs over 13,000 employees and has established itself as a leading domestic and international carrier in India.
Comparative study of Airline industry of India
To study various aspects of the three airline company which were:
Market Share
Corporate Governance
Financials
Corporate Social Responsibility
Recent Developments
financial analysis of spicejet airlines from 2008-09 to 2012-13
This document provides information about SpiceJet, an Indian low-cost airline. It discusses SpiceJet's revenues and expenses from 2008-2009 to 2012-2013. Over these years, SpiceJet's total revenues consistently increased by 24-44% each year. However, its total operating expenses increased at a higher rate than revenues in some years. The document also provides SpiceJet's registered office, bankers, and contact information.
SpiceJet Case
A case study presentation on what went wrong with the Spicejet, in itss management and a brief introduction to the aviation Industry in India
Crm in jet airways
This document discusses Jet Airways' customer relationship management practices. It provides an introduction to Jet Airways, describing how it builds customer relationships through understanding expectations and service gaps. It then covers Jet Airways' customer retention programs like Jet Privilege, and its CRM architecture. The document also discusses Jet Airways' customer service and support functions, types of CRM training, recent CRM news, suggestions, and concludes that Jet Airways aims to provide excellent customized service to delight customers and build brand loyalty.
Case study jet airways
Jet Airways laid off over 1,000 employees in October 2008 to cut costs as the Indian aviation industry faced turbulent times with rising fuel prices, but reinstated the employees the next day after facing criticism; while the sudden firings and rehirings hurt Jet's reputation, the company said the layoffs were necessary to remain competitive given the financial challenges in the industry; Jet then announced salary cuts of 5-20% a month later to further reduce costs amid the industry downturn.
Ratio Analysis of SpiceJet and Jet Airways
Powerpoint presentation showing comparability of Profitability, Liquidity and Turnover ratios of SpiceJet and Jet Airways. It was created as a group assignment duly submitted to NMIMS University as a part of fulfillment of a course.
Content, images, audio-video tools may be subject to copyright.
Jet Airways
Jet Airways is India's third largest airline based in Mumbai. It operates domestic and international flights as well as two low-cost carriers, Jetlite and Jet Airways Konnect. Jet Airways began operations in 1993 and launched international flights to Sri Lanka in 2004. It carries over 400 passengers daily to 65 destinations through agreements with 133 international airlines.
Indigo ppt
Indigo Airlines was founded in 2005 and commenced operations in August 2006. It has a 27% market share and its slogan is "Our's Punctuality Your Destination". Key leaders include Rahul Bhatia, Chairman and Aditya Ghosh, MD. Indigo has received several awards including Central Asia's best low-cost airline in 2011 and Best Domestic Low Cost Service by TAAI in 2010. Recent news articles discuss Indigo widening its lead in market share and offering festival season discounts.
Industry Analysis - Airlines
This document provides an industry analysis of the Indian airline industry. It includes a timeline of major milestones in the industry, lists the major operational airlines in India, and discusses factors like demand, costs, regulations, and key players. It analyzes segments in the industry like low cost carriers versus full service carriers, and domestic versus international travel. Major airlines like Jet Airways, SpiceJet, and Kingfisher are discussed. The future outlook is also addressed.
ppt on indian aviation
- The document discusses the current state and future vision for the Indian aviation industry. It outlines key issues like inadequate infrastructure, the need for long-term planning and funding. It also discusses the growth of the industry in recent years with more private players and low cost carriers, leading to increased traffic. However, high costs, taxes and regulatory challenges remain issues affecting the industry's profitability and consolidation is expected to continue. Foreign investors are seen as important to providing needed funding but regulations limiting their stake need to be relaxed.
Air india
This document provides an overview of Air India, India's national airline. It discusses Air India's history beginning in 1932 as Tata Airlines, its mergers and acquisitions that led to its current form, its hubs and destinations, services offered, and awards received. The summary highlights that Air India was founded in 1932, merged with Indian Airlines in 2007 to form Air India Limited, serves 49 domestic and 26 international destinations across Asia, Europe and North America, and was the world's first all-jet airline in 1962.
IndiGo Airlines
For more details on this ppt .
check out this link:
http://www.slideshare.net/KannanKnight/indigo-27252482
Airline industry ppt
The document discusses the history and current state of the airline industry, noting that while it was once luxurious and glamorous, the industry now faces issues like mergers, fees, and unpredictable factors such as fuel costs, weather, and safety issues that challenge its stability and profitability. However, it remains an affordable way to travel, and working in the industry still provides benefits like travel perks that make it worthwhile for some.
Jet airways ppt
This document provides information about Jet Airways, including:
1. Biographical information about Naresh Goyal, the founder and chairman of Jet Airways.
2. Details about JetPrivilege, Jet Airways' frequent flyer program.
3. An overview of Jet Airways' codeshare partnerships and other corporate partnerships.
Viewers also liked (20)
STRATEGIC PATHS: SPICEJET AIRLINES, STRUGGLING LCC (INDIA)
STRATEGIC PATHS: SPICEJET AIRLINES, STRUGGLING LCC (INDIA)
Customer relationship management presentation on SPICEJET
Customer relationship management presentation on SPICEJET
financial analysis of spicejet airlines from 2008-09 to 2012-13
financial analysis of spicejet airlines from 2008-09 to 2012-13
Similar to Spicejet Complete
Presentation in Aviation
The document presents a comparative analysis of low-cost airlines in India. It discusses the various low-cost carriers operating in India including SpiceJet, IndiGo, Air Deccan, JetLite, and GoAir. For each airline, it provides details on their founding, network, and marketing strategies. It also analyzes the 7Ps of marketing mix for some of the major low-cost carriers. Additionally, it discusses factors affecting customer preferences when choosing an airline and the impact of low-cost carriers on other forms of transportation in India. Data analysis on customer surveys looks at preferences for airlines, importance of price, brand loyalty, and awareness of airline offers. Overall, the document analyzes the low-
Kingfisher
Kingfisher Airlines is an Indian airline based in Bangalore that was founded in 2005. It was owned by Vijay Mallya's UB Group and aimed to be a premium airline in India. Kingfisher Airlines grew rapidly in its early years but began experiencing financial difficulties in 2011 due to increased competition and rising costs. By 2012, the airline had amassed significant debts and was losing money on every flight. Kingfisher Airlines would eventually cease all operations in 2013 due to its inability to pay salaries and other costs.
Air Deccan
Air Deccan introduced the low-cost carrier business model in India, targeting price-conscious customers. It kept costs low by outsourcing non-core functions, reducing airport fees and turnaround times, optimizing aircraft capacity, and selling most tickets online. This made air travel affordable to India's large middle class population. However, Air Deccan struggled with competition and was eventually overtaken by Kingfisher as the leading low-cost carrier in India.
Airline industry 7 ps
This document provides an overview of the Indian airline industry and analyzes Kingfisher Airlines. It begins with a PEST analysis of the industry and an introduction to Kingfisher. Next, it covers the 7 P's of Kingfisher's marketing strategy and analyzes the airline using tools like the industrial lifecycle model, SWOT analysis, Porter's 5 forces, and a competitor analysis. It concludes with recommendations for Kingfisher's future growth.
Airline industry : spice jet
This document provides details about SpiceJet, an Indian airline, including its founding date, slogan, and ownership. It lists the crew members on a SpiceJet flight from August 23, 2010. It also presents a SWOT analysis of the airline industry, identifying strengths like trained staff, weaknesses like unused seats, opportunities like technology advances, and threats like rising fuel prices. Finally, it discusses a three-step process for promotions opportunity analysis: setting objectives, preparing strategies, and matching tactics to strategies.
Airline Industry Marketing Ppt
The airline industry began in the 17th century and has since grown significantly. It now facilitates economic growth and globalization. Major Indian airlines include Indian Airlines, Kingfisher Airlines, Jet Airways, and Air India, which together hold over 75% of the domestic market share. Airlines use service marketing techniques to attract and retain customers. Their marketing mix includes product offerings, pricing strategies, placement of services, and promotional activities. Core aspects of airline services involve ground services, in-flight services, and reliability, care, and facilities provided to customers.
Final of 7p's
The document provides an overview of the Indian airline industry and an analysis of Kingfisher Airlines. It discusses the PEST analysis of the industry and Kingfisher, the 7 Ps of marketing for Kingfisher, Porter's 5 forces analysis, and recommendations using Ansoff's matrix. Kingfisher targeted the domestic luxury segment but had low load factors, high costs, and faced fierce competition. The ROI for Kingfisher was low due to overspending and it struggled to generate expected returns.
Akshay samant
The document discusses services in the airline industry. It provides details about major Indian airlines such as Jet Airways and Kingfisher Airlines. It summarizes that air travel remains a large and growing industry that facilitates economic growth. It also discusses various aspects of service marketing used in the airline industry such as product mix, price mix, promotion mix, and physical evidence.
Airlines UDDAN
UDDAN is a new airline started by young entrepreneurs in India to provide affordable air travel to all Indians. Their marketing plan focuses on offering the lowest airfares while maintaining quality service. India has a large youth population and growing middle class that is sensitive to price, making low cost air travel appealing. The airline industry in India is booming with an annual growth rate of 13%, but is competitive with many existing carriers. UDDAN will differentiate itself by having the lowest fares to democratize air travel for more Indians.
The only bird which travels the world.
A Universal Airline, which I think to be a premium Airline we would all like to travel. Hope u all like It.
Aviation_Assignment.ppt
The document discusses the roles and responsibilities of crew members on aircraft, including ensuring passenger safety, providing services, and administering first aid. It also describes evacuation features like emergency exits, slides, and rafts that allow passengers and crew to quickly exit the plane in an emergency. Personal attributes of crew members that help them perform their duties effectively are also listed.
Aviation Task1&2
Low-cost carriers offer low fares by eliminating traditional services to reduce operating costs. They originated in the US before spreading to Europe in the 1990s and elsewhere. India's aviation industry has grown rapidly due to factors like increased domestic travel and tourism. Low-cost carriers like Go Air, IndiGo, and SpiceJet have increased airline competition and made air travel more affordable and accessible in India.
Airline Innovation Trends
A presentation that outlines answer to the following questions: What makes passengers feel good about flying? What can aviation learn from other business sectors? What are innovative onboard products and services that show the way the cabin experience will evolve?
Core product
The document discusses competitive analysis of the airline industry. It covers product level analysis, core and supplementary services offered by airlines. It also discusses various aspects of airline branding like positioning, pricing strategies, marketing communications and different flight classes. The core service provided is transportation while supplementary services include information, consultation, order taking, hospitality and billing/payment options. Low cost carriers focus on value pricing while full service airlines offer premium pricing.
SSM PPT based on aviation topic - Fly India
PPT is based on topic aviation.. How does an airline does its pricing of tickets,promotional activities etc. This ppt will give you a brief knowledge about aviation.
Jet blue airway corporation
JetBlue Airways Corporation aims to increase sales by 10% annually and EPS by 10% annually. Its objectives also include maintaining an ROE of 20-25% and minimum 30% sales from new products for 3 years. JetBlue was established in 1998 and is headquartered in New York. It primarily serves destinations in the US as well as the Caribbean and Latin America. JetBlue seeks to distinguish itself through services like inflight entertainment and aims to "bring humanity back to air travel" through a low cost business model with amenities like more legroom.
Kingfisher Airlines
Kingfisher Airlines was an Indian airline that operated from 2005 to 2012. It aimed to provide a luxury flying experience for passengers. The airline offered various amenities like in-flight entertainment systems, premium seating, and gourmet food options. However, Kingfisher Airlines ultimately failed and ceased all operations in 2012 due to major financial troubles.
Airline industry
This document provides information about SpiceJet airline, including its founding date, slogan, ownership, and entry into the Indian market by offering low fares for the first 99 days. It also includes a SWOT analysis of the airline industry in general, identifying strengths like air travel being the product itself, as well as weaknesses like unused seats being lost revenue and opportunities like technology advances. Finally, it discusses two key objectives of promotion opportunity analysis as determining available promotional opportunities and identifying target audience characteristics, and outlines several steps for conducting such an analysis.
Kingfisher Airlines
Kingfisher Airlines was founded in 2005 and grew rapidly to become one of India's largest airlines. It aimed to target the growing middle class segment with affordable pricing and high quality service. However, Kingfisher struggled with high costs and debt, facing stiff competition from low-cost carriers. While it had a strong brand and reputation early on, Kingfisher's long-term viability depended on its ability to control costs and deliver an on-time, affordable service to customers.
Airport Experience Iqpc0910
The document discusses factors to consider when providing amenities at airports to improve the customer experience. It examines some world-class airports like Kuala Lumpur, Charles de Gaulle, Incheon, and Schiphol that focus on amenities like restaurants, lounges, art installations, and WiFi to enhance the travel experience. Research shows that improving customer satisfaction and loyalty through a better airport experience can increase revenues and business outcomes.
Similar to Spicejet Complete (20)
Spicejet Complete
- 2. By:- SIDDHARTH PANDEY IIPM DELHI SS-09-11 MOBILE:- 09999248314
- 3. INTRODUCTION TO SPICEJET BY SIDDHARTH PANDEY
- 4. COMPANY’s aim “To become India’s most preferred low cost airline, by providing the lowest air fares and the highest consumer value to the price sensitive consumers of the country.”
- 5. COMPANY’s mission “to ensure that flying is no longer confined to CEOs and business travelers, but affordable to everyone”
- 6. Market Share
- 8. FOR THE CUSTOMER, BY THE CUSTOMER
- 9. CUSTOMER SERVICES Personal valet at airport Personal and exclusive lounges Refreshments and music Three course meal Baggage assistance Award wining web portal
- 12. Responds Of Air-Flight attendants
- 14. INTERESTING CUSTOMER COMENT’S:- ADEQUATELY PRICED “INSIDE TEMPRATURE MORE THAN OUTSIDE” “PATHETIC CANCELLATION” “YOU GET WHAT YOU PAY” SEAT PITCH VERY TIGHT “AIRLINES FROM HELL” LOVE SPICE FOR LIFE “JUVENILE CHECK IN RULES” “SPICELATE AIRLINES” FIRST FLIGHT MADE DELIGHTFUL.
- 19. SpiceJet.com wins Best Website Award New Delhi, February 1, 2010 SpiceJet won this award for:- Its booking portal's user friendly interface, Relevant local content and transparent display of price. Enabling SpiceJet consumers to make informed choices with ease. The award was given on January 28 at the recently concluded ‘World Low Cost Airlines Asia Pacific Conference' at Singapore, by Dale Lawrence, Director, Corporate Communications, Pacific Asia Travel Association (PATA).
- 20. MODEL OF INFLIGHT CUSTOMER EXPERIENCE
- 22. Model based on these steps:- Flying experience – Airport baggage services - Arrival service - Cabin crew - Check-in process - In-Cabin Experience - General approach to customers - Call center experience - Complaint handling -
- 23. MARKET SURVEY BY SAKET SINGH
- 25. Age group – 21 and above
- 27. Place- IGI, domestic airport
- 29. OVERALL SERVICE PROVIDED BY FA
- 30. DURATION OF BOARDING & BAGGAAGE HANDLING
- 31. DID FLIGHT TAKE OFF AS SCHEDULED?
- 32. QUALITY OF IN-FLIGHT MEAL
- 33. ATTITUDE OF FLIGHT ATTENDANTS
- 34. AVAILABILITY OF SERVICES PROVIDED BY FLIGHT ATTENDANTS
- 35. TAVELING WITH SPICEJET IN FUTURE
- 37. OVERALL SERVICES OF SPICEJET
- 38. CRM ANALYSIS
- 39. SCOPE FOR IMPROVEMENTS AIRLINE PUNCTUALITY GREETING AT AIRPORT WELCOMING OF PASSENGERS SEATS CALL CENTER
- 40. KEY STRNGHTS FLIGHT ATTENDANTS LOW AIRFARE CONNECTIVITY IN FLIGHT FOOD
- 41. Thank you for flying with us…