The document summarizes an internship at SpiceJet airlines from November 2014 to February 2015. It details the author's responsibilities which included assisting passengers at check-in counters, boarding gates, arrivals, and baggage handling. The author also helped provide meals to passengers during flight delays and assisted in airport security processes. The internship provided learning about basic airport and airline operations, passenger interaction, and security procedures.

1. Abdul Majid
Mukul Bhardwaj
Vivek Agarwal
INBM

2. CONTENTS
 Introduction
 About the company
 Allocations
 Key responsibility areas
 Learning

3. INTRODUCTION
 Internship period: 3 months, dated: 3rd Nov 2014 - 3rd Feb 2015
 Company: Spicejet Limited
 Location: Indira Gandhi Airport, New Delhi
 Deployment: Terminal 1, ground operations
 Profile: Customer service executive

4.  SpiceJet is an Indian low-cost airline. It is the country's
fourth largest airline by domestic passenger share.
 Founded: 2005
 Commenced operations: 18 May 2005; 9 years ago
 Fleet size: 33
 Destinations: 42
 Company slogan: Whatever We Do, We Do It With All
Our Heart
 Headquarters: Gurgaon, India
 Employees: 4,500
 Website: spiceJet.com
COMPANY PROFILE

5. ALLOCATIONS
 Check-in counters
 Boarding gates
 Arrivals hall
 Baggage Make-up Area(BMA)
 Bureau of Civil Aviation And Security(BCAS)

6. KEY RESPONSIBILITY AREAS
 Interactions with passengers for addressing their queries
at the check-in counters.
 Assisting the passengers for their transportation from
boarding gates to aircraft at the security hold area.
 Supervision of X-ray checking of fragile items at Baggage
Make-up Area (BMA).

7. CONT…
 Helping passengers with their loss and damage of
baggage at the Arrivals by filling up Baggage Irregularity
Report (BIR)
 Providing meals to passengers at security hold area in
case of flights getting delayed.
 Assistance in making the Aerodrome Entry Pass (AEP) at
the office of Bureau of Civil Aviation and Security
(BCAS).

8. LEARNING
 The basic operations of an airport.
 Interaction with flight passengers.
 Operations of Bureau of Civil Aviation and Security.
 The fundamental training of SKYPORT.
 The basic security learning required at the airport.