Amanda Wirth presented "Reward Gateway's new workplace and change management program" at Space Strategies 2017 with Reward Gateway

1. Reward Gateway's new workplace
and change management program
Employee engagement software provider leads by example

2. facilitating engagement

3. one floor
outer London
free address
three floors
central London
assigned desk

4. getting
people
involved
getting
people
prepared
getting
people
excited

5. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 5
Getting people involved

6. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 6
collect
design input
engage
champions
prototype
and pilot

7. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 7
advances our
purpose
The number of
employees that felt the
workplace advances
the purpose of Reward
Gateway nearly doubled.
The number of
employees that felt the
new workplace expresses
the values of the brand
nearly doubled.
Satisfaction with the
spaces, features,
amenities, and
atmosphere increased
across the board with a
significant increase for
meeting spaces.
expresses
brand values
increased
satisfaction

8. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 8
Getting people prepared

9. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 9
address
concerns
develop
work modes
train and
communicate
1. Informing – Lead with Why.
• Why are we moving?
o There are several drivers for the move. The first is, we have a great opportunity
to demonstrate our culture in our space. This is an amazing company and our
space doesn’t quite match up to that. The second is, we want to be more
connected as a team. While it has been great to work across four floors as we’ve
grown over the last 12 years, it’s time for us to be integrated into one office floor.
Finally, the way people work in changing. We need a workspace that supports
the way we work. We simply can’t achieve as much in our current space as we
will in the new space.
• What is an activity-based workplace?
o It’s a workplace designed to support the full range of activities that we engage in
at work (individual work, meetings, socializing, etc.) without spaces being
assigned to an individual person. This means, you will have a wide range of
places to work from, and you can choose where you work depending on what
you want to do.
o We are trying to move away from the mentality that you claim a space in the
morning. Instead, we will have a clean desk policy. You can work from any space
you would like to in the office, we just ask that you do not have the sunlounger
syndrome of using your computer or jacket to claim a desk for the duration of the
day.
• What’s unique about our new office?
o The entry space will double as a reception space as well as a place for large
events (e.g., Global Briefings). It includes a massive curved digital wall to share
RG content at all times
o We will have a ton of new meeting rooms to support client and team meetings,
standing and sitting meetings, formal and informal meetings, technology based
and technology free meetings.
o There are spaces throughout the office to get away from the grind and do
individual work / take a break. This includes seats along the windowsill, a private
reflection room, a library, the garden, etc.
o We will have a fully functioning TV studio with lighting tracks and a green screen.

10. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 10
increased
effectiveness
The number of
employees that felt the
workplace supports
individual effectiveness
nearly doubled and more
than doubled for team
effectiveness.
49 minutes were saved
on average per person
from issues such as
time spent looking for a
meeting room or waiting
for feedback from a
manager.
Just over 50% increase
in support for informal
interactions as well as
learning from others.
reduced
time lost
increased
interactions

11. Getting people excited

12. build
anticipation
celebrate
change
create
stories

13. sense of
excitement
More than 60% of
employees were excited
about the change with
sharing the vision and
first day open house
exciting more than 75%
of employees.
Employees were already
very engaged at Reward
Gateways but the
new workspace was
able to achieve 89%
engagement at the new
workplace.
Additionally, a sense of
community existed at
Reward Gateway and the
new workspace was able
to maintain that sense
(with a slight increase).
increased
engagement
sense of
community

14. getting
people
involved
getting
people
prepared
getting
people
excited

15. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 15
The Change Roadmap provides anoverall view of the change process withvarious opportunities for engaging theorganisation. To support people throughchange they need to be: involved, excited,and prepared. Each of these outcomesis facilitated by a cadence of activitieswith a few key moments that carrymomentum through the change process.
Getting people involved
• Workplace
assessment
• Work modes
development
• Design input
• Location survey
• Activity, event or
communication
• Design vision
• Information
session
• Change
reference
• Design
information
• Test features
• Pilot week
• Personalize
design
features
• Office
farewell
• Office
cleaning
• Sneak peek
• Move details • Managers
meeting
• Implement
“quick wins”
• Ribbon
cutting
• Space story
• Open house
• Orientation
• Design
refinements
• Post-
occupancy
evaluation
• Share
successes
• Host events
• Showcase
the change
• Continuous
feedback
• Workplace
norms
training
• Coaching on
new features
• Fire drill and
space safety
Getting people excited
Getting people prepared
Change takes
time.
21 | Change Roadmap
Plan
Inform
Depart Pilot
DESIGN START
Support Settle
Reflect
GATHER
INPUT
KEY
MOMENT
SHARE
VISION
ADDRESS
CONCERNS
TEST
DESIGN
SAY
FAREWELL
SET
EXPECT-
ATIONS
MAKE
CHANGES
MOVE
IN
TRAIN
AND
COACH
COLLECT
FEEDBACK
REFINE
DESIGN
CELEBRATE
MOVE IN
Launch
Change Phase
Outcome
a playbook for change
How we work
THE ATTIC
THE GARDEN
THE LIBRARY
THE ANNEX
THE BALCONY
THE TV ROOM
THE DEN
THE SNUG
THE DINING ROOM
THE STUDY
THE TV ROOM
THE
CONSERVATORY
THE DEN
THE PORCH
THE LOUNGE
THE KITCHEN
THE LIVING ROOM
THE KITCHEN
THE PORCH THE KITCHEN
THE GARDEN
RECHARGED ACCOMPLISHED SUPPORTED CONNECTING WITH
MY TEAM
CONNECTING WITH
CLIENTS
COLLABORATIVE +
PRODUCTIVE
ALIGNED HAPPY
I can... de-stress,
reflect, refocus,
decompress, relax,
balance, reset
I can... produce, flow,
focus, concentrate,
accomplish, execute
on complicated tasks
I can... hold client
demos, meet
and strengthen
relationships, make
decisions, address
concerns, provide
feedback
I can... brainstorm,
connect with teams
and clients, hold
demos, plan, learn,
focus, huddle, bond,
share, set goals
I can... align with my
team, collaborate,
inspire, share,
problem solve,
learn, communicate,
celebrate
I can... do lively work,
ideate and brainstorm,
show I am available,
talk on the phone
and hangout, shadow
and mentor, have
impromptu meetings,
work side-by-side
I can... learn, train,
share, network, align,
celebrate, interact,
inspire
I can... socialise,
play, drink, gather,
celebrate, learn, de-
stress
BE HUMAN WORK HARD BE HUMAN PUSH THE
BOUNDARIES
SPEAK UP OWN IT THINK GLOBAL,
DELIGHT YOUR
CUSTOMERS
LOVE YOUR JOB
Quiet and private
space, ability to
“step away”, being
empowered to take
time
Headphones / music,
no distractions /
interruptions, desks,
wi-fi, charging ports,
cleanliness
Bookable spaces,
acoustic privacy,
encouraged
Media conferencing,
whiteboards, well-
lit, well-ventilated,
bookable spaces
Seamless connectivity,
high-energy,
transparency
Comfortable noise
level, movable chairs,
available desks, near
teammates, adjacent
to kitchen + drinks,
spontaneity
Seamless
connectivity to global
team, refreshments,
large spaces, good
lighting, digital
displays
Games, food,
activities, events,
dogs, downtime,
culturally allowed,
non-disruptive space
#RgfunBriefingBuzzin’LargeLittle
One
-To-
One
Plugged InRetreat
You can find
me in:
I am...
This mode
supports our
value to:
These
ingredients
support its
success:
265 Tottenham Court Road
Work Modes
The Annex has 18 typical workstations for individual focused
work. It’s a relatively quiet area, but it’s important to provide
that option for people who need to really chip away at a task.
We try to keep it quieter over here than in our other work areas.
Sitting here let’s people know you’re focused without shutting
yourself off from the rest of the office. The nearby windowsill
benches are for similar work, or quiet, short meetings.
The Patio is for more lively individual work. Some people work
alone, some work in pairs. Sitting in this area means you’re
open for interruptions and quick chats with colleagues. A quick
conversation can really easily be elevated to something more
formal by taking it into one of the dens, or over to the cafe tables.
Focused Work
Annex
Patio
37 | Creating an RG Home
Office Planning and
Change Management
Playbook
in collaboration with

16. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 16
the book on engagement

17. REWARD GATEWAY'S NEW WORKPLACE AND CHANGE MANAGEMENT PROGRAM | 17
tradeline three
1. involve people to build ownership
2. prepare people to be effective
3. excite people for increased engagement