Certified Insurance Professional

1. Sorens Pershing Rughooputh
5 Rughooputh Street
Palma Road Quatre Bornes. Mauritius
Email : sorens.rughooputh@gmail.com
Tel : +230 52 57 3047
Bilingual Professional in the Financial Industry with Experience in Life
Operations, Underwriting, Claims, Customer Relations, Sales Operations &
Administration, Training, Strategic Management & Business Set up
Profile
 Overmore than 25 years’experience inLife Assurance Operations
 Overmore than 10 years’experience inSalesOperations&Administration
 Bilingual outstandingverbal communicationskills bothEnglishandFrench
 Outstanding writtencommunicationskills inEnglish
 Good technical knowledgeinLife Underwriting
 Good technical knowledgeinLife &Disability Claimsassessment
 ProvenexperienceinBusiness&Channel Development
 ProvenexperienceingreenfieldBusinessSetup
 Outstandingleadershipqualities,motivationandcoaching
 ProvenexperienceinProjectManagement
 Proven experience in formulation and implementation of strategic plans for sales and distribution
channelsaswell as businessdevelopment
 Provenabilityinthe implementationandexecutionof businessplan
 Provenabilityinrecruitmentof salesandoperationsstaffs
 Provenabilityinfeasibilitystudyandsystemrequirementsdesign
 Provenabilityinperformance management
 Provenability tomeetand exceedall KPIs andcustomerservicegoals
 Provenexperienceinprocessreviewandre-engineering
 Able todevelop,maintainandstrengthenbusinessrelationshipswithclients andstaffs
 Recognized for exceptional problem solving and analysis abilities, pleasant personality, hardworking
and dedicatedtocustomersatisfaction.
 Excellenttime managementskills,customerservice,salesandnegotiation
 Well- organized,efficientandhave proactive work ethics
 Provenabilitytokeephighlyconfidential information
 Collaborativeteamplayerandabilitytowork independently
 Computerskills,includingInternetandMs Word, Excel,PowerPoint

2. Sorens Pershing Rughooputh
5 Rughooputh Street
Palma Road Quatre Bornes. Mauritius
Email : sorens.rughooputh@gmail.com
Tel : +230 52 57 3047
Professional Experiences
Chief Technical Officer – Life Operations
National InsuranceCo.Ltd, Mauritius July2015 to date
 Underwriting( Medical &Financial);
 Claims( Death,Disability,Surrender);
 Commissionpayments;
 BenefitsManagement( Maturity, CashBacks, Pensions);
 Registry& Mailing;
 ArrearsRecovery( Life , Loan and Health);
 PortfolioMaintenance(Technical andNon-Technical Changes)
Deputy CEO – Bramer Life
Subsidiary of British American Insurance,Mauritius January 2014 – June 2015
 Prepare Project Plan to include all required tasks leading to application and obtaining License to
operate
 Governance Structure forthe project
 Setup projectteammembertowork onthe projectplan
 Prepare progressandstatusreportfor the SteeringCommittee
 Identifydeviationsonprojectplanandprovide solutions
 Preparationof resolutionsforBoardapproval
 CompanySetup
 Appointmentof consultantsandservice providers
 Prepare implementationkitforthe new company
 SystemSetup
 Launch
 Setupof the newcompany( BusinessPlantoLicensing)
 Implementationandexecutionof the businessplan
 Implementationof the Sales&Marketingplan
 Establishdistributionchannels
 Recruitmentandtrainingof newrepresentativesandoperationsstaff
 Setup operations
 Relationshipwiththe Regulator
 Compliance withall legislationgoverningthe productdevelopment,salesforce,brokersetc.
 RiskManagement– identifyandmonitorpotential exposure affectingthe company

3. Sorens Pershing Rughooputh
5 Rughooputh Street
Palma Road Quatre Bornes. Mauritius
Email : sorens.rughooputh@gmail.com
Tel : +230 52 57 3047
Senior Vice President –Business &Channel Development
BAI Co Mtius Ltd 2011 – December2013
 Salesteamof 750+
 23 Branches
 70+ Managers
 7 Regions
 7 Regional Managers
 12 Brokers
 One Corporate Office
 Setupof overall Sales&DistributionStrategy
 Introductionof Geographical InformationSystem(GIS)
 CompetitionManagement
 Setupof Performance ManagementSystem
 Setupof RewardScheme forsalesforce
 SalesSupportManagement
 Trainingdesign
 RecruitmentandTraining
 Registrationof agents
 Coachingand monitoringof Managers
 Introductionof Personal NeedsAnalysisforms( PNA)
 Introductionof ActivityManagement
 PersistencyManagement
Operations Manager - Life Assurance
BAI Co Mtius Ltd 2003 – 2010
 In charge of RiskAcceptance,Claims,PortfolioMaintenanceDepartment,FilingandReinsurance.
 Setup of newarchingsystem
 Designof newapplicationforms
 Setupof mobile paramedicsystem
 Recruitmentof Doctors
 Underwritingtraining
 Introductionof UnderwritingFrameworkManual
 Introductionof UnderwritingPhilosophy
 Underwriting&Claimsapproval.
 Approval of benefitspayouts
 Approval of deathanddisabilityclaims
 Managementof pensionbenefits
 Approval of surrendervalue loans
 Reinsurance processing
 Yearlyactuarial data processingandreporting

4. Sorens Pershing Rughooputh
5 Rughooputh Street
Palma Road Quatre Bornes. Mauritius
Email : sorens.rughooputh@gmail.com
Tel : +230 52 57 3047
 Policyendorsementandadministration
 Technical andNon-technical changes
 Monthlymanagementreportonoperationsandnew business
 Monitoringof exits(Surrenders,lapses,cancellationsetc.)
 Salesforce performance management
 Trainingof salesforcesonbasic underwritingandoperationsprocedures
 Draftingof salescompetition
 Processingof medical fees
 Arrearsmanagement( reminderletters,renewal notice etc)
 In charge of CustomerCare Program
Project Management Skills
 Project Manager for Scanning Project ( over 120,000 applications and 4M pages scanned in 6
months)
 ProjectManager fornewLife OperationsSystem
Education and training
 Executive MBA – General
 CertifiedInsurance Professional–Fellow - ANZIIF
 DiplomainInsurance fromCharteredInsurance Institute UK
 ManagementAdvance ProgramWitsUniversitySouthAfrica.
 DistributionMasterClass – LIMRA International UK
 Finalistforthe SalesDirectorof the Year 2010 – BESMA UK
 BotswanaQualificationAuthority –RegisteredTrainerforLife Insurance –Level 3
Course Attended
 HigherSchool Certificate –Cambridge
 Certificate inApplicationProgramming
 Certificate inComputerProgramming
 Reportwriting– Ms Word 2000 Expert
 SystemParameterisation –iGASSoftware
 How to compete Today – Dr PhilipKotler
 InnovationTactics – Tom Peters
 ProfitMaximization –BritishCouncil
 EngagedLeadership
 ImprovingLeaderEffectivenesswithCommunicationSkills
 Engagingcustomerswiththe STARService Process
 Six Sigma– GreenBelt
 Train the Trainer
 LeadershipDevelopmentProgramTrustBuilder

5. Sorens Pershing Rughooputh
5 Rughooputh Street
Palma Road Quatre Bornes. Mauritius
Email : sorens.rughooputh@gmail.com
Tel : +230 52 57 3047
 Crucial ConversationsTraining
 CoachingStaff to Succeed
 MemoryPowerProgram
 Certificate inITforInsurance Professional
 SeniorManagementLeadershipDevelopmentProgramme
 DevelopingIntellectual Capital – Brain dancingCreativity&Innovation
 Financial Underwriting
 Blue OceanStrategy
 Can Do Company
 Insurance BusinessWorkshop
 MicrosoftProject2000
 RegulatoryClimate inthe Insurance Industry
 How to Manage Change,ActionPlanning&Square WheelsWorkshop
 CoachinginRemunerationManagement
 Developmentsinthe insurance industry(IFRS4)
 Accounting& Finance ForManagers inInsurance
 CreativityThroughLateral Thinking –EdwardDe Bono
 Life Underwriting –Diabetes&Hypertension
 Life Reassurance
 Basic Reinsurance
 HealthCare Training
 Human AnatomyandPhysiologyforUnderwriters
 Preventionof MoneyLaunderingandTerroristFinancing
 Role of HR
 Importance of CareerPlanning
 ImprovingCorporate Governance &Management
 A newApproachto AssessingBusiness
 Software ProjectManagementandTesting
 Hands onProjectManagement:SkillsforSuccess
 NewTrendsinCompetitiveStrategy
 JobProfiling
 Watson WyattGlobal Grading System
Committees
 Chairmanof ProcurementCommittee
Course in Progress
 Train The Trainer– SuccessPrinciplesof JackCanfield

6. Sorens Pershing Rughooputh
5 Rughooputh Street
Palma Road Quatre Bornes. Mauritius
Email : sorens.rughooputh@gmail.com
Tel : +230 52 57 3047
References available on request