Agency-Client Onboarding: First 90 Days, from PR 20/20 and Marketing Agency I...MarketingAgencyInsider
Getting starting off on the right foot with a new client builds a relationship set for success. This presentation offers tips to guide your first 90 days of the new agency-client relationship.
By Jessica Miller (@jessica_joellen)
Agency-Client Onboarding: First 90 Days, from PR 20/20 and Marketing Agency I...MarketingAgencyInsider
Getting starting off on the right foot with a new client builds a relationship set for success. This presentation offers tips to guide your first 90 days of the new agency-client relationship.
By Jessica Miller (@jessica_joellen)
Handling sales in a manner that will optimize leads improve the efficiency, help achieve the mission and goals, and result in outstanding and profitable work. Reports to Sales Head.
A result-oriented professional with nearly 9 years of rich experience in achieving results in highly competitive environment; track record of attaining consistent growth both in terms of Collections & revenues majorly in Mortgage
I have the insight and experience to derive business excellence and thus, making a positive difference (but not restricted) in fields of Portfolio Management, Risk Management, Strategy Planning & Implementation, Channel Partner Management, Vendor Management, Setting up BPO, Organizing & Running BPO/Call centers, Process Trainings, Process Development, Recruitments & Selections, Audit Checks & Controls, Planning Rewards & Reorganization schemes for 12 years.
My primary area of expertise is Team Management, Customer Relationship Management, Strategy Planning as per the process requirements, Actively supporting the various internal department functions by constant exchange of feedback, I have good Leadership qualities, I have been Addressing Client, Vendor & customer issues in a timely manner with zero impact on process, Have been Establishing effective working relationship to maintain good relationship with the internal & external customers.
My experience in the corporate spectrum ranges from Bank / Financial Market / Service Industry / BPO
1. Sonny McWilliam
(615) 330-4758
sonny.mcwilliam@gmail.com
www.linkedin.com/in/sonnymcwilliam
PROFILE
Engaging thought-leaderand careercoach with notable team, operational and financial accomplishments managingmulti-
million dollar organizations.Known for achieving results through end-to-end talent management skills with a passion for
identification, development and leverage of individual strengths. Analytical, innovative, long-range strategist with ability to
quickly grasp complex organizational systems, identify root-causes, and prioritize a course of action.
EXPERIENCE
Aspirant Professional Solutions, Atlanta, GA - Owner and Primary Consultant
Career Coaching and Leadership Development Consulting
NOVEMBER 2015 - PRESENT
● Provides tailored consulting services for clients for the full cycle of career development - from aspiration exploration
and job search assistance to in-role leadership development and executive coaching
● Career Coaching: interest and strengths assessments, guided careerpath exploration coaching, personalized training
on effective networking and job search techniques, and interviewing skills
● Career Document Services:professionally written resumes, LinkedIn profiles, and associated communication with
recruiters, hiring managers, and network
● Leadership Development and Executive Coaching: tailored coachingprograms for leadership assessment,
development, and feedback for individuals, teams, and organizations
Victoria’s Secret, Chattanooga, TN - Store Manager
High Volume Turnaround
APRIL 2015 - NOVEMBER 2015
● Comprehensive turnaround during full-scale remodel, projected $10M annual sales
● Owned complete talent restructuring: assessment, performance management, and succession planning;recruited,
hired, and trained new leadership team of regionally recognized managers, supervisors, and key position specialists
● Increased sales performance to plan from (3.4%) YTDto 4% YTDwithin 4 months by driving high performance selling
behaviors in key categories
Burlington, Hixson, TN - Store Manager
New Store Opening in New Market - $10M Volume
JUNE 2014 - APRIL 2015
● Personally recruited and employed the assistance oflocal leaders, media, and company business partners to
expeditiously recruit and onboard 85 exclusively externally hired managers and associates
● Soft opened new store ahead of schedule and under budget--resulting in over $300k in pre-plan sales;exceeded
sales to plan by 32% ($1.3M surplus) for FY 2014
● Awarded with best-in-class awards for region of 17 stores for FY 2014 and YTD2015:best shrink for FY2014 at 0.42%
of sales;led region in key operational performance indicators including markdown compliance, overall customer
satisfaction, and highest shortage control audit compliance % for 2015 YTD
2. Target Corporation, Chattanooga, TN - Store Manager
High Volume Turnaround Assignment - $40M Volume
JUNE 2014 - APRIL 2015
● Managed and developed 7 exempt managers, 12 non-exempt managers, and 200 hourly associates
● District Talent Development Captain: established standardized methods for talent assessment, engagement,
intentional development, and succession planningto increase store managerand business partner
promotions of managers by 50% over prior year for a district of 12 stores
● Increased sales overprevious year by more than $700k and increased average transaction size over 4%
● Recruited over 150 employees and decreased turnover by 20% in a competitive staffing environment
Target Corporation, Cleveland, TN - Store Manager
Talent Pipeline Development Focus Assignment - $25M Volume
JANUARY 2012 - AUGUST 2013
● Managed and Developed 6 exempt managers, 12 non-exempt managers, and 125 hourly associate
● Led a district of 12 stores in managerpromotions and talent sharing for leaders of all levels through deliberate
succession planningand focused leadership development strategies
● Increased controllable profit 4% in 2012--best improvement in region of 62 stores;ranked 2nd out of 62
stores for overall customersatisfaction-2013
● Reduced shrinkage over $220K by focused prevention and recovery from organized retail crime groups in
partnership with local law enforcement and by addressingoperational gaps in processes affecting data
integrity
Target Corporation, Charlotte, NC - Executive Team Leader-Remodel
Project Managerfor RemodelingStores - Multi-Unit Consulting
NOVEMBER 2010 - JANUARY 2012
● Collaborated with field leaders, construction contractors, and headquarters specialists to execute business
priorities and serve as communication expert between store leadership and construction teams, including
troubleshooting reporting issues in operational analytics and projections for remodeling stores for
headquarters
● Completed remodel ahead of schedule, under budget for payroll and expenses, with sales disruption under
company projection for location
Target Corporation, Charleston, SC - Executive Team Leader
Short-term turnaround in underperforming location
JULY 2010 - NOVEMBER 2012
● Responsible for assistingdistrict and store managerin turnaround of store performance in the areas of sales floor
operations and visual merchandising, customerservice and front-end operations, human resources processes and
team culture
Target Corporation, Wilmington, NC - Executive Team Leader
Assistant Store Managerof Customer Experience - $50M volume
JANUARY 2009 - JULY 2010
● District Trainer: coordinated and led 6 week program for new Executive Team Leaders, includinghands -on
position based training, financial and operational reporting basics core classes, and human resources
policies and processes
● Campus Liaison:led campus recruiting activities for district by serving as companyrepresentative in
university recruiting events in remote market and historically hard-to-staff district
EDUCATION
3. Vanderbilt University, Nashville, TN - Bachelor of Arts, Psychology
Magna Cum Laude with Honors in Psychology, 2008
● Psychological Sciences Honors Program thesis topic:Stress and Coping in Pediatric Oncology
● Minor in Managerial Studies:Corporate Strategy
● Advanced Coursework in Descriptive, Inferential, and Applied Statistics and Differential and Integral
Calculus