Software Development Agile Distributed Delivery Model

Presented at CPA Congress Vic, 11 Oct 2010. Similar presentation delivered for Systems Integration KM Leaders Community, 20 April 2010. This case study outlines how to capture knowledge from a team of experts and make it available to a non-expert target audience. A managed program approach is used to bring together all of the (traditionally separate) threads of content management, communications and learning to form a coherent, flexible knowledge transfer toolkit. A key element in putting this program into place is to encourage the required behaviours of all participants, including promoting knowledge sharing.

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