The slide shows an approach to evolve KM interventions from Goals of an organization.

1. * Approach to achieve the goals. It should be evolved based on the goals of the organization. Approach is defined in terms of knowledge and knowledge work
** Current and future scenarios should be understood from the approach adopted. It should also be defined in KM terms
Approach* Current Scenario** KM Interventions Planned State**
Should have ‘know what’ of all
projects in onsite & have ‘know
how’ to collaborate with on site
Organization does not have the
‘know what’ of projects in onsite and
‘know how’ of how to collaborate
• Project database
• Knowledge sharing and collaboration
Organization has deep ‘know what’ of
all projects in onsite and has the ‘Know
how’ to collaborate with them
Increase employees by 75% and
ensure they acquire ‘know how’
faster
Current employees (around 1000) do
not have enough ‘know how’ even
for current deliverables
• Induction tools
• Culture of self learning
• Mentoring
• Knowledge sharing and collaboration
All employees (around 1750) have the
‘know how’ related to the work that
they have to.
Build know how to setup project
teams in short notice
Do not have the know how to setup
projects in short notice
• Project team portals
• Induction tools
• SMEs
• Project management Lessons learned repository
Has the know how of how to setup
new project teams in short notice and
bring them to scale
Build ‘know how’ to absorb and
assimilate knowledge from onsite
Ineffective and inefficient knowledge
transfer from onsite
• Knowledge transfer tools and training
• Team to manage and monitor KT activities
Has ‘know how’ (encoded/ embedded)
to absorb knowledge from onsite
Team should build ‘know what’,
‘know how’ and ‘know why’ in
emerging technology
Team does not have the ‘know
what’, ‘know how’ and ‘know why’
of emerging technologies
• Culture of self learning and Gap assessment
• CoPs in new and emerging areas
• Knowledge sharing and collaboration
• Learning materials for PM
Team has built a group of employees
who have the ‘know what’, ‘know how’
and ‘know why’ of emerging tech.
Build ‘know how’ & ‘know why’ to
deliver projects in emerging
technologies
Team does not have ‘know how’ and
‘know why’ in emerging technologies
• Define the gaps that needs to be closed
• CoPs in new and emerging areas
• Knowledge sharing and collaboration
• Learning materials for PM
Team has the ‘know how’ and ‘know
why’ which helps deliver in new
technologies and trouble shoot
Automate the repetitive tasks
(Identify the ‘know how’ that does
not need ‘know why’ for delivery)
The ‘know how’ is not documented
and hence difficult to identify those
that does not need ‘know why’
• Document key knowledge
• Maintain KEDB as a structured format
• Identify repetitive kind of knowledge
All relevant ‘Know how’ is documented
& clarity is there on which that do not
need ‘know why’ for delivery
Deliver more by imparting relevant
‘know how’ and ‘know why’ with
respect to technology, sharing and
collaboration to employees
Current ‘know how’ and ‘know why’
of employees and Collaboration/
Sharing culture limits growth in
productivity
• Knowledge sharing and collaboration
• Culture of self learning and Gap assessment
• Reusable assets/KEDB
• Project team portals
• SMEs
Employee productivity improved by
10% due to better ‘know how’, ‘know
why’ and culture of knowledge sharing
and collaboration
Build more ‘know how’ and ‘know
why’ in junior employees and
employ more of them to cut cost
Employees take time to pick ‘know
how’ and ‘know why’ and hence
more senior employees (more than
50% per team) required in projects
• Knowledge sharing and collaboration
• Culture of self learning and Gap assessment
• Reusable assets/KEDB
• Project team portals
• SMEs
70% of all project team members are
junior as they have the ‘know how’ and
‘know why’ of senior employees
GOALS of the
Organization
Doublethetotalnumberof
projectsdonefromoffshore
Takeupprojects
inemerging
technology(at
least20%)and
showthought
leadership
Bringdowncostofproduction
(by10%)
Evolving KM Interventions from goals and planned state of an organization