he Soft Skills PowerPoint presentation provides a comprehensive overview of essential interpersonal qualities and abilities that enhance personal and professional growth. It covers communication, teamwork, adaptability, problem-solving, leadership, and more, equipping individuals with the necessary skills to succeed in diverse environments.

2. INDEX

3. RECALL
1. Use of Articles
2. Closed ended
questions

4. 3. Communication
Shutdowns
 It will cost too much.
 That’s not my
responsibility.
 We don’t have time.
 We’re never done that
before.
 That’s not the way we
do things around here.

5. 4. Circle of
communicati
on MUST,
SHOULD,
NICE TO
KNOW
5. Diction,
Articulation
enunciation
pronunciatio
n, projection

7. Projection
Action of projecting or throwing
ideas, views

8. 5 Phases of a Call
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
Opening
the
Call (Greeting
&
Introduction)
Building
Rapport &
Identifying/
explaining
call
Need
Collecting/
Verifying
of
Information
Provide/
Acquiring
Solutions,
Alternatives
or
Information
Get
Customer
Buy-in/
Establish
Next Steps;
Close the call

9. TEAM PERCENTAGE :-
NAMES ENUNCIA
TION
PROJECTI
ON
PRONUN
CIATION
DICTION FILLERS PITCH/RA
TE OF
SPEECH
ANUJ
PINKY
DEVENDR
A
YASMEEN
MEENA
PRADEEP
SIMMY
MUKESH
VARSHA
NAVEDIT
A
MANSI

10. SOFT SKILLS – HEALTH AND HYGINE
KEY ELEMENTS
• Self Improvement
• Attitude
• Time Management
• Discipline
• Honesty
• Team Dynamics
• Inter- Personal skills
• Work Etiquette
• Social Grace

11. Self Improvement
Attitude
• No count of past experiences
• Constantly sharpen your skills
• Be nice to people
• Come out stronger
• Don’t leave everything to luck and fate
• Believe in yourself
• Motivation from within you

12. Time Management

13. Strategies
Team Dynamic
• Work together
• Each player is important
• Think!!! Group is a team
• Understand!!! You are a team if united

14. Inter-personal skills/ Work Etiquette
• Smile
• Say good
• Praise others
• Discipline
• Honest
• Everyone is equal
Work
Etiquette
Discipline
Commitment
to work
Punctuality
Ownership
and
responsibility
Striving to
excel