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SocialFeed Product Roadmap Recommendations Amanda Boaz Stanford GSB GMIX Project September 2008
Outline ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
SocialFeed Goals and Metrics
[object Object],[object Object],SocialFeed Overview
SocialFeed Goals and Metrics
Typical Internet Metrics ,[object Object],[object Object],Financial Margins Access Metrics Usage Metrics Technical Performance
Long-term Goals for SocialFeed To measure the success of the product development efforts, SocialFeed should be evaluated against 6-month targets, which only be completed after the current state is determined.  Metric Current Target (6 months) Assumptions Access Metrics Search Engine Rankings   SocialFeed   Social Feed   Personalized News   Social Media   Social RSS Referral Percentages   Direct Access   Search Engine Rankings   RSS Reader   News Sites   Social Networks   Share with Friends Conversion Rate (Register) Unique Registered Users Daily Unique Visitors Logins per Day Article Views per Day
Goal Tracking with Google Analytics ,[object Object]
Benchmarking with Google Analytics ,[object Object]
SocialFeed Product Roadmap Recommendations Approach
Personalized News Competitive Landscape ,[object Object],[object Object],[object Object],http://www.techcrunch.com/2007/03/16/whos-taking-on-digg/
SocialFeed Recommendation Approach ,[object Object],[object Object]
[object Object],Personalized News Functionality News Population & Aggregation End-User Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],APIs, Tools & Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
API, Tools and Application Recommendations
APIs, Tools and Applications Definitions Key personalized news companies are offering APIs, tools and applications to drive adoption and participation.   Name Definition Intended for: Offered by: Button Allows news readers to submit a website or blog’s content to the personalized news site. If the content already exists, user is sent to comment Website and blog publishers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Badge Creates the personalized news icon on a weblog or website to redirect users to the personalized news homepage Website and blog publishers ,[object Object],[object Object],Widget Displays the personalized news website’s stories on the user’s weblog or website Website and blog publishers ,[object Object],[object Object],[object Object],[object Object],[object Object],Gadget Allows users to view the top personalized news content on their personalized iGoogle homepage (Google’s widget) End-users ,[object Object],[object Object],Email Alert Allows users to receive email alerts from the personalized news site End-users ,[object Object],[object Object],RSS Feed Allows users to subscribe to the personalized news content using RSS End-users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bookmarklet / Toolbar Vote, submit, and discover the personalized news content all from a toolbar and extension End-users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Social Network Application Allows users to display their  personalized news in the social networking community End-users ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
APIs, Tools and Application Recommendations ,[object Object],[object Object]
Top Recommendation: Email Alerts ,[object Object],[object Object]
Top Recommendation: SocialFeed Button ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Secondary Recommendation: Google Gadget The two personalized news applications, Digg and Google Reader, that developed Google Gadgets currently have 6,600 and 7,500 Gadget users respectively. These are higher installs than those of the most prominent social network, Facebook, and iGoogle is more aligned with SocialFeed user demographics.
Secondary Recommendation: Social Network Applications Personalized news applications and widgets have also been created to interface with social networking communities.  However, Facebook, the most widely used social network by personalized news companies, only sees advertising click-through rates of 0.04% 1  and application click-through rates of  0.2- 3.0% 2 .  1) http://adonomics.com/; 2) www.facebookk.com; 3) http://blogs.zdnet.com/social/?p=247 4) http://www.techcrunch.com/2007/08/30/socialmedia-opens-self-serve-facebook-advertising-for-all/ Social Network Community Personalized News Applications # of Installs 1 # of Active Monthly Users 2 # of Active  Daily Users 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Secondary Recommendation: Social Network Applications (cont.) = In addition, the user demographics for Social Networks (University students and recent graduates) does not match the user demographics of SocialFeed (heavy workers). And the current SocialFeed user demographics do not align with the interactive applications that are the most successful in social networking communities. Thus, an interactive SocialFeed application may be considered in the future when either the SocialFeed demographic changes or Realcom decides to target a different demographic. Videos Games Photos Social Networks SocialFeed
News Population & Aggregation and End-User Feature Recommendations
News Population & Aggregation Definitions Key personalized news companies are offering different news population and aggregation features to meet the needs of their users. Note: Current SocialFeed features are not included Category Feature Definition Offered by: Personalization Algorithm Individual User Votes Personalized news accounts for which content the users voted that he/she liked and disliked ,[object Object],[object Object],[object Object],[object Object],Community Votes Personalized news accounts for which content the entire community like and disliked ,[object Object],[object Object],[object Object],[object Object],[object Object],Sharing History Personalized news assumes that individual users like the articles they share and includes this in the personalized news algorithm ,[object Object],Web Activity Personalized news takes into account individual users web searches and web activity in the algorithm ,[object Object],[object Object],Viewing Security Public Site Users are not required to sign into the personalized news site to see the posted content; users are only required  to log in to take action (post, comment, vote, etc.) in the community ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
End-User Feature Definitions These personalized news companies are also offering advanced article capabilities and user profiles to drive customer satisfaction. Note: Current SocialFeed features are not included Category Feature Definition Offered by: Article Capabilities Voting  Users vote up the articles they like best and down the articles they dislike; alternatively users can subscribe to sites they like or hide sites the dislike ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Tagging Associates words with the articles; users can add these tags and then search and sort based on them ,[object Object],[object Object],[object Object],[object Object],Notes Allows users to take notes on a particular article within the application ,[object Object],Report Abuse Allows users to report inappropriate articles and users to the site administrator ,[object Object],[object Object],[object Object],[object Object],User Profiles Picture Users upload a picture or avatar to their profile ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Bio Users can write a short description about themselves and their news interests ,[object Object],[object Object],[object Object],[object Object],[object Object],Recommended URLs Users can recommend their personal websites / blogs or their favorite websites ,[object Object],[object Object],[object Object],Inbox A personalized email inbox for users to send and receive email from within the application ,[object Object],[object Object],[object Object],[object Object]
End-User Features Definitions (cont.) Note: Current SocialFeed features are not included In addition, these personalized news companies are offering advanced friend / network features and accessibility alternatives to further drive adoption. Category Feature Definition Offered by: Friends / Networks Invite Friends Manually Allows users to send a message inviting their friends (separate from share) to join the personalized news site; users are required to type in the friend’s email address ,[object Object],[object Object],[object Object],[object Object],[object Object],Import Email Contacts Allows users to invite their friends to the personalized news site by importing their exist email contact list and automatically sending invite emails ,[object Object],[object Object],[object Object],[object Object],Accessibility Mobile Integration Allows users to easily read their personalized news on their mobile phones ,[object Object],[object Object],[object Object],[object Object],Offline Reading Allows users to read their personalized news when they are not connected to the Internet ,[object Object]
Top Recommendation: Invite Friends ,[object Object],[object Object]
Top Recommendation: User Profiles ,[object Object],[object Object]
Top Recommendation: User Votes ,[object Object],[object Object]
Product Roadmap Recommendations Summary
[object Object],[object Object],Initial SocialFeed Recommendation Usability Testing Focus Groups Customer Interviews
Initial Recommendation: Usability Testing ,[object Object],[object Object]
Initial Recommendation: Usability Testing (cont.)  ,[object Object]
Initial Recommendation: Focus Group ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Initial Recommendation: Customer Interviews ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preliminary Product Roadmap Recommendations: Benefit Summary ,[object Object],News Population & Aggregation End-User Features ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Gray = Current SocialFeed Feature s;  Bold =  Top Priority Product Recommendations APIs, Tools & Applications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Preliminary Product Roadmap Recommendations: Business Case The  following business case indicates that email alerts, voting, manual friend invitations and user biographies would generate the highest return on investment. The return on investment depicted in this business case should also be validated during the initial focus group and customer interviews. Benefit High Lower Low High Cost, Time ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Additional Recommendation: Search Engine Ranking ,[object Object],[object Object]
Questions
Life Outside of SocialFeed
We visited many places in Tokyo and in Japan
And we spent a lot of time in Asakusabashi
We saw many famous Japanese sites Kinkakuhi Temple, Kyoto Kimono Fashion Show Kotokuin Temple, Kamakura Kabuki Yomiuri  Giants, Tokyo Dome Rainbow Bridge, Odaiba Geishas in Gion Corner, Kyoto
Even Sumo Wrestling….Twice! Matsua Shrine, Kyoto Sumo Hall, Ryōgoku
We tried many different Japanese cuisines Hand Rolls Fugu Yakitori Sushi Soba Octopus Okonomiyaki Japanese Sweets
Even Nattou – Not  that  Bad!
We learned a lot about the Japanese and Realcom culture Mentoring Appreciative Welcoming Hospitable & Generous Open & Laid Back Inclusive Thank You Program Welcome Dinner, Asakusabashi Weekly Wednesday Lunches Lunch: Diverse Levels, Functions Dinner at Ken’s House Weekly Kanji Lessons
And everyone is very social – Kampai!
Arigato & Thank You!! Realcom Employees Thank you for your hospitality and generosity over the past 3 weeks.  I really enjoyed getting to know you all, working at Realcom and getting know the Japanese culture.  I hope you all can come visit me in California. Amanda Boaz 9/16/08

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Socialfeed Roadmap Suggestion

  • 1. SocialFeed Product Roadmap Recommendations Amanda Boaz Stanford GSB GMIX Project September 2008
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  • 7. Long-term Goals for SocialFeed To measure the success of the product development efforts, SocialFeed should be evaluated against 6-month targets, which only be completed after the current state is determined. Metric Current Target (6 months) Assumptions Access Metrics Search Engine Rankings   SocialFeed   Social Feed   Personalized News   Social Media   Social RSS Referral Percentages   Direct Access   Search Engine Rankings   RSS Reader   News Sites   Social Networks   Share with Friends Conversion Rate (Register) Unique Registered Users Daily Unique Visitors Logins per Day Article Views per Day
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  • 10. SocialFeed Product Roadmap Recommendations Approach
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  • 14. API, Tools and Application Recommendations
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  • 19. Secondary Recommendation: Google Gadget The two personalized news applications, Digg and Google Reader, that developed Google Gadgets currently have 6,600 and 7,500 Gadget users respectively. These are higher installs than those of the most prominent social network, Facebook, and iGoogle is more aligned with SocialFeed user demographics.
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  • 21. Secondary Recommendation: Social Network Applications (cont.) = In addition, the user demographics for Social Networks (University students and recent graduates) does not match the user demographics of SocialFeed (heavy workers). And the current SocialFeed user demographics do not align with the interactive applications that are the most successful in social networking communities. Thus, an interactive SocialFeed application may be considered in the future when either the SocialFeed demographic changes or Realcom decides to target a different demographic. Videos Games Photos Social Networks SocialFeed
  • 22. News Population & Aggregation and End-User Feature Recommendations
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  • 39. Life Outside of SocialFeed
  • 40. We visited many places in Tokyo and in Japan
  • 41. And we spent a lot of time in Asakusabashi
  • 42. We saw many famous Japanese sites Kinkakuhi Temple, Kyoto Kimono Fashion Show Kotokuin Temple, Kamakura Kabuki Yomiuri Giants, Tokyo Dome Rainbow Bridge, Odaiba Geishas in Gion Corner, Kyoto
  • 43. Even Sumo Wrestling….Twice! Matsua Shrine, Kyoto Sumo Hall, Ryōgoku
  • 44. We tried many different Japanese cuisines Hand Rolls Fugu Yakitori Sushi Soba Octopus Okonomiyaki Japanese Sweets
  • 45. Even Nattou – Not that Bad!
  • 46. We learned a lot about the Japanese and Realcom culture Mentoring Appreciative Welcoming Hospitable & Generous Open & Laid Back Inclusive Thank You Program Welcome Dinner, Asakusabashi Weekly Wednesday Lunches Lunch: Diverse Levels, Functions Dinner at Ken’s House Weekly Kanji Lessons
  • 47. And everyone is very social – Kampai!
  • 48. Arigato & Thank You!! Realcom Employees Thank you for your hospitality and generosity over the past 3 weeks. I really enjoyed getting to know you all, working at Realcom and getting know the Japanese culture. I hope you all can come visit me in California. Amanda Boaz 9/16/08