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Social or not – it’s Media Relations




                                         Lars Voedisch - lars.voedisch@dowjones.com - @larsv
                                         Regional Head – Media Intelligence, APAC
                                         Dow Jones & Company
© Copyright 2010 Dow Jones and Company                                                     |
Monitor, Analyze, Discover, Engage
  Let’s start right here

   Who is regularly doing media
    monitoring?

   Who is privately using Social Media?

   Who’s regularly doing SOCIAL media
    monitoring?




© Copyright 2010 Dow Jones and Company     | 2
Social Media Relations: Everything Changes!?


Everything                                Nothing
    Changes                                   Changes
 From pitching to                         It’s about
  engaging in “Naked                        relationships and
  Conversations”                            people
 “There is no market                      It’s about being
  for your message”                         relevant
 Command and                              Not every negative
  control, top down                         comment means a
  message delivery is                       crisis
  no longer an option –                    You need to watch
  it’s about                                your space: monitor
  conversations                             and analyze
 © Copyright 2010 Dow Jones and Company                       |
How do we stay relevant and lead strategic
      communications programs?

       It’s not traditional vs.
        social media or old and
        new media – it’s all media
        relations.
       Let’s not just tweet
        because it’s the hottest
        tool at the moment
       Remember that now
        everybody has a printing
        press
      Important rules in media relations remain the same:
       Important rules in media relations remain the same:
      --Stay transparent, authentic and relevant
         Stay transparent, authentic and relevant
      --It is all about building relationships
         It is all about building relationships
      --Becoming a valued, trusted resource to each contact
         Becoming a valued, trusted resource to each contact
Source: Redefining Media Relations, Maureen O’Connell
   © Copyright 2010 Dow Jones and Company                      |
Must-Dos for PR Professionals in 2010:
  You can’t outsource your strategy
           Agree and align your communications objectives
                   Awareness
                   Image / Reputation
                   Sales
                   Cost savings
                   Something else?
           Track / Measure your success
           Build expertise and capacity (staff & tools): Social
            media is neither cost-free nor will it fix it all.
           Think about relevance: Become a Content Creator
           Define your Rules of Engagement
           Bring Social Media Inside

© Copyright 2010 Dow Jones and Company                             | 5
Monitor Analyze Discover Engage




                 Communications Objectives & Strategy


                          Use smart tools along your workflow!


                  Monitor                 Analyze           Discover          Engage

                   research &             issues, trends    opportunities &   & pinpoint
                    promote              & strategies for    risks in time    better the
                    the buzz                 impact              to act       influential




© Copyright 2010 Dow Jones and Company                                                      |
Monitor




          Who’s Listening?
Monitor and Track what’s
 relevant across media
  channels / sources!


© Copyright 2010 Dow Jones and Company             | 7
Media Analysis: Stop confusing ROI with
   results, and measurement with counting

    “Measurement is not counting. Or monitoring. It
     is not the number of followers, friends, rankings,
     or scores.
    Measurement is a process that requires you to
     compare results against something — either
     with your competition or with your own results
     over time.
    You note the change, analyze the reasons why,
     and improve your program accordingly.”


   KD Payne
 Source: Stop confusing ROI with results, and measurement with counting, KD Payne
© Copyright 2010 Dow Jones and Company                                              | 8
Media Analysis: Stop confusing ROI with
   results, and measurement with counting

    “Measurement is not counting. Or monitoring. It
     is not the number of followers, friends, rankings,
     or scores.
    Measurement is a process that requires you to
                              Show you’re busy –
     compare results against something — either
     with your competition or with your own results
     over time.                or indispensable?
    You note the change, analyze the reasons why,
     and improve your program accordingly.”


   KD Payne
 Source: Stop confusing ROI with results, and measurement with counting, KD Payne
© Copyright 2010 Dow Jones and Company                                              | 9
Analyze


                                                     Who are they
                                                    talking about?



                                                             Where is the
                                                               chatter
                                                             happening?
                                         How good
                                           is it?




© Copyright 2010 Dow Jones and Company                                         | 10
Analyze




                                          Who’s talking
                                         about you – and
                                         your competitor?



                                                                 Who’s talking
                                                                about you – and
                                                                your competitor?



      Look at social vs
      traditional media!
© Copyright 2010 Dow Jones and Company                                             | 11
Discover



                        iPhone




         “This is not about searching
            knowns, this is about
          uncovering unknowns and
         understanding the context.”
© Copyright 2010 Dow Jones and Company              | 12
Engage and understand the influencers                             Engage

  Remember: For most industries, Print is still king!


                                                 What they’re writing about…




…and how to contact them

             Understand what journalists are actually writing about – no
                             guessing / feeling game
                                    Build really targeted media list – no spam
                      Create a briefing book in minutes – instead of hours
© Copyright 2010 Dow Jones and Company                                               | 13
Monitor Analyze Discover Engage
  Summary:
  Social Media Tips for PR Professionals

           Keep on top of social media trends
           Familiarize yourself with the latest web tools
            for your social media management success
           Follow best social media practices in your
            industry sector
           Identify and engage relevant digital
            influencers



 Source: Social Media Tips for PR Professionals, Daniel Young
© Copyright 2010 Dow Jones and Company                                                       | 14
Monitor Analyze Discover Engage
  Summary:
  Social Media Tips for PR Professionals

           Keep on top of social media trends
           Familiarize yourself with the latest web tools
            for your social media management success
           Follow best social media practices in your
            industry sector
           Identify and engage relevant digital
            influencers

    Important rules in media
     Important rules in media
    relations remain the same
     relations remain the same
 Source: Social Media Tips for PR Professionals, Daniel Young
© Copyright 2010 Dow Jones and Company                                                       | 15
Monitor Analyze Discover Engage




            Dow Jones services for Public Relations
                & Corporate Communications

                Monitor                   Analyze           Discover          Engage

                research &                issues, trends    opportunities &   & pinpoint
                 promote                 & strategies for    risks in time    better the
                 the buzz                    impact              to act       influential




© Copyright 2010 Dow Jones and Company                                                      |
Questions?




                                         Thank you.
                                         Lars Voedisch
                                         Regional Head – Media Intelligence, APAC
                                         Dow Jones and Company
                                         lars.voedisch@dowjones.com
                                         @larsv


© Copyright 2010 Dow Jones and Company                                              |

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Social Or Not - Its Media Relations, Dow Jones 2010, Lars Voedisch

  • 1. Social or not – it’s Media Relations Lars Voedisch - lars.voedisch@dowjones.com - @larsv Regional Head – Media Intelligence, APAC Dow Jones & Company © Copyright 2010 Dow Jones and Company |
  • 2. Monitor, Analyze, Discover, Engage Let’s start right here  Who is regularly doing media monitoring?  Who is privately using Social Media?  Who’s regularly doing SOCIAL media monitoring? © Copyright 2010 Dow Jones and Company | 2
  • 3. Social Media Relations: Everything Changes!? Everything Nothing Changes Changes  From pitching to  It’s about engaging in “Naked relationships and Conversations” people  “There is no market  It’s about being for your message” relevant  Command and  Not every negative control, top down comment means a message delivery is crisis no longer an option –  You need to watch it’s about your space: monitor conversations and analyze © Copyright 2010 Dow Jones and Company |
  • 4. How do we stay relevant and lead strategic communications programs?  It’s not traditional vs. social media or old and new media – it’s all media relations.  Let’s not just tweet because it’s the hottest tool at the moment  Remember that now everybody has a printing press Important rules in media relations remain the same: Important rules in media relations remain the same: --Stay transparent, authentic and relevant Stay transparent, authentic and relevant --It is all about building relationships It is all about building relationships --Becoming a valued, trusted resource to each contact Becoming a valued, trusted resource to each contact Source: Redefining Media Relations, Maureen O’Connell © Copyright 2010 Dow Jones and Company |
  • 5. Must-Dos for PR Professionals in 2010: You can’t outsource your strategy  Agree and align your communications objectives  Awareness  Image / Reputation  Sales  Cost savings  Something else?  Track / Measure your success  Build expertise and capacity (staff & tools): Social media is neither cost-free nor will it fix it all.  Think about relevance: Become a Content Creator  Define your Rules of Engagement  Bring Social Media Inside © Copyright 2010 Dow Jones and Company | 5
  • 6. Monitor Analyze Discover Engage Communications Objectives & Strategy Use smart tools along your workflow! Monitor Analyze Discover Engage research & issues, trends opportunities & & pinpoint promote & strategies for risks in time better the the buzz impact to act influential © Copyright 2010 Dow Jones and Company |
  • 7. Monitor Who’s Listening? Monitor and Track what’s relevant across media channels / sources! © Copyright 2010 Dow Jones and Company | 7
  • 8. Media Analysis: Stop confusing ROI with results, and measurement with counting  “Measurement is not counting. Or monitoring. It is not the number of followers, friends, rankings, or scores.  Measurement is a process that requires you to compare results against something — either with your competition or with your own results over time.  You note the change, analyze the reasons why, and improve your program accordingly.” KD Payne Source: Stop confusing ROI with results, and measurement with counting, KD Payne © Copyright 2010 Dow Jones and Company | 8
  • 9. Media Analysis: Stop confusing ROI with results, and measurement with counting  “Measurement is not counting. Or monitoring. It is not the number of followers, friends, rankings, or scores.  Measurement is a process that requires you to Show you’re busy – compare results against something — either with your competition or with your own results over time. or indispensable?  You note the change, analyze the reasons why, and improve your program accordingly.” KD Payne Source: Stop confusing ROI with results, and measurement with counting, KD Payne © Copyright 2010 Dow Jones and Company | 9
  • 10. Analyze Who are they talking about? Where is the chatter happening? How good is it? © Copyright 2010 Dow Jones and Company | 10
  • 11. Analyze Who’s talking about you – and your competitor? Who’s talking about you – and your competitor? Look at social vs traditional media! © Copyright 2010 Dow Jones and Company | 11
  • 12. Discover iPhone “This is not about searching knowns, this is about uncovering unknowns and understanding the context.” © Copyright 2010 Dow Jones and Company | 12
  • 13. Engage and understand the influencers Engage Remember: For most industries, Print is still king! What they’re writing about… …and how to contact them Understand what journalists are actually writing about – no guessing / feeling game Build really targeted media list – no spam Create a briefing book in minutes – instead of hours © Copyright 2010 Dow Jones and Company | 13
  • 14. Monitor Analyze Discover Engage Summary: Social Media Tips for PR Professionals  Keep on top of social media trends  Familiarize yourself with the latest web tools for your social media management success  Follow best social media practices in your industry sector  Identify and engage relevant digital influencers Source: Social Media Tips for PR Professionals, Daniel Young © Copyright 2010 Dow Jones and Company | 14
  • 15. Monitor Analyze Discover Engage Summary: Social Media Tips for PR Professionals  Keep on top of social media trends  Familiarize yourself with the latest web tools for your social media management success  Follow best social media practices in your industry sector  Identify and engage relevant digital influencers Important rules in media Important rules in media relations remain the same relations remain the same Source: Social Media Tips for PR Professionals, Daniel Young © Copyright 2010 Dow Jones and Company | 15
  • 16. Monitor Analyze Discover Engage Dow Jones services for Public Relations & Corporate Communications Monitor Analyze Discover Engage research & issues, trends opportunities & & pinpoint promote & strategies for risks in time better the the buzz impact to act influential © Copyright 2010 Dow Jones and Company |
  • 17. Questions? Thank you. Lars Voedisch Regional Head – Media Intelligence, APAC Dow Jones and Company lars.voedisch@dowjones.com @larsv © Copyright 2010 Dow Jones and Company |